Hi lazada i returned my order because it wasnt the one that was being advertised. Pinadala ko na sa LBC i hope you take notice i would like to get my refund pls. Never gonna order from lazada again. Poor customer service sobra.
The item that you send to me obviously different with the original one. I ordered the item in black colour but what i get are the blue one. I don't want to blame the company but you have to take responsible for your workers that pick my item. So please be more sensitive in this situation. Thank you
We're sorry to hear if you have an issue with our item, Amirul I. For us to process your refund/replacement, just follow the step by step procedure on how to return your item:
1. Log in to your account (email add used to place the order)
2. Go to "My Orders" and click "Return";
3. Fill out the return form;
4. Write the return number or order number on the piece of paper at the package
5. Pack the item (make sure to include the freebies if there is any)
6. Send to any LBC, 2GO and 7-Eleven accredited branch near you. Please be reminded that we have 24-48 hours to update the item's current item from SHIPPED to DELIVERED. You actually don't need to place any address on the item, just write the order number or return number on the pouch. We hope we have been of assistance to you.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
My wife just ordered a new Cherry Mobile Cosmos and I knew right away it was knockoff copy and not original just by the pics from the camera. Real Cosmos has very high image quality. This phone has terrible image quality. Also the keypad is typing incorrect characters and sticking/hanging up badly. The phone is a cheap knockoff fake. Not a real Cherry Mobile because I had two of them and they are very good phones.
I Dont know what happen to my order... *******... they promise to send last week... but till now nothing its already more then a month and they still saying ship havent arrive to malaysia. What non sense is this...! First and last purchase i will never order anything prom lazada anymore! You kguys suckzZZZZZZZZZZZZ
I bought a 2d sling bag. Arrived 2 days earlier than expected date even though it's raining hard in Cubao. It's in excellent condition and plastic wrapped for safety. The LBC guy did not send an sms though but when I checked the tracking page, it says out for delivery so I somehow expected it to be delivered the same day and they did. Thanks Lazada!
Hi Shane, thank you for letting us know about your experience with Lazada! Enjoy your item! Thank you! :)
After almost a month of delays and long distance followups, they finally decided to cancel my order due to some "untoward incident." Yup, bull sh*t - that's all I got in the end. Shame on you, Lazada, and for your CSRs for feeding me bunch of lies and false reassurances. I hope you all get what you deserve.
To add insult to injury, now I have to wait another 5-15 banking days for my money to be credited back to my account.
Hi Nyro, we respect your feedback about your recent order. For further concerns, please contact our customer service. Thank you for your patience and understanding.
Order number *******. Expected date was supposed to be Nov. 30- Dec-2. No order received until now. If you can't deliver it on the date posted, please notify/inform your customer! Have my order cancelled if you can't deliver it this week. Thank you.
Hi Angeli, we have coordinated your concern to our 3rd party logistic about your order. In case, the item hasn't been delivered after 12 business days (weekends and holidays are not included), please contact us back. Thank you!
May item was suppose to be delivers last december 19 I waited until now then I recieved an email that my order is now cancelled because of it being stuck with courrier for a long time. It is not my fault I was waiting for the item everyday no courier ever came. Terrible never order from Lazada. Worst Ecommerce and customer service ever!
Hi Stehl, we're sorry to hear about what happened on your recent order. Though this is the case, we assure you that we take your feedback seriously. We will forward this to our respective team to prevent this from happening again. We hope that this won't be your last purchase with us. Your patience and understanding is highly appreciated.
Lazada tends to deliver wrong item cheaper than you actually ordered. I keep on asking the csr to please change the status to delivered instead of shipped in my account so i can fill up the form online for return/refund. They keep on telling me over and over that they will contact the courier and it should be changed within the day. But i didnt not see any change yet. I think they will wait for the alloted days for return to finish so i will be out of their return policy. Customer service sucks! Liar company. Hope you will drown.
I made and order. Ticket #: *******. Payment method: Debit Card
After a day, I have received and e-mail from you guys that you have cancelled my order without specifying any particular reasons. I've e-mailed to your customer care. (Complain ticket: *******) But you just told me any possible reasons why my account was cancelled and why no payment went through. Upon checking my bank, the amount was deducted from my savings. From the representative's e-mail, they told me that I might made a mistake upon entering my debit card information on Lazada but howcome the amount was deducted if I've made a mistake and the order was placed and it was cancelled the day after? My bank told me that you should be the one to initiate the refund. Please look into this ASAP. I need my money BACK!
Hi King H., please be advised that we are able to talked to your brother and explained further about your concern. Please let us know if there is something that we can do to assist you.
Have the same bad experience, i was billed by my credit company and they said the the transaction went through. When i emailed lazada.com.ph, they said that the transaction was cancelled due to technical reason and offer a cash on delivery instead, what a trick!
I think it would give the customers more confidence before buying the product if they could ask more questions to the buyers of what are the pros and cons of the item. If you could add a feature like this it would really help thanks!
Good Day Lazada. I've struggling since yesterday to find the cancel button but it cant be found on the website and on the app. Please cancel my order #*******. I've changed my mind and decided to buy on the shops nearby instead. Thank you :D
Thanks for letting us know about this, Gerard. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. After the given time has lapsed, we suggest that you may just call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. But no worries, we'll take note of your cancellation request.
They delivered the wrong item and they want me to fill out a form and it will take days to have it replaced. They make it hard on the part of the customer to do returns which is their fault. Very disgusting and poor service.
Hi Thomas L, may we know the order number of your item for us to check it? We are continuously working on making our services better. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
I could say, that you can follow up with me quite fast enough, and that is cool. But, the big problem is, the problem and the solution that you gave me is never work. U said to check my email after 48 hours for my refund. I waited 20 times longer that that hours, but still i haven't receive any refund. Yes its small, that is almost nothing. But how could we trust you for much bigger amount if you cant even handle a small amount? I gave up with lazada already, i wont do anymore complain to the live chat, i wont be waiting for the "email" that u said already processed (yeah right) anymore, or the voucher that you told me to check my email again and again and again. I know how to check my own email. Please don't call me again. I'm sick of your bull$#*!. You guys only know how to take money, but doesn't know how to return it.
I'm so much satisfied with lazada before, but now i feel very disappointed with them. I buy a tripod which is broken when i receive it, and i send them the video about the defect, and lazada agree to refund. After 3 weeks of the approval of my refund, i keep contacting the cs from livechat to ask about my refund status. They always said the refund voucher already send to my email (which obviously i didnt received it - thats why i ask again and again) and i think my email is maybe unsubscribe from lazada, so i change the email, contacting the cs again to resend to my new email, and the cs agree to do so, but after almost 5 days of waiting, i still haven't received anything. Its not much, 500+ peso, but the service is so terrible. How hard it is to process 1 working email that will be delivered in my mailbox? Do lazada even have voucher for refund? My order number is (3865122242). I will not ask again to lazada, because it make me look like a begger. But i will tell all my relative that lazada can't even handle a small amount of refund, how can we trust lazada for a bigger amount? Never buy from lazada again.
Hello po, I bought a christmas lights (string lights) on January 10,2018 and they delivered an outdoor laser light (wrong item). I returned the item and requested for a replacement item but since i had researched lazada and read reviews that never to buy from lazada sellers who have 80% below rate, I contacted lazada thru live chat and told them i want a refund (money) instead. They told me that I can request for a Store Credit Voucher refund and they will process it but until now (February 4,2018) I still havent received an email regarding my SCVoucher. I have chatted numerous representatives and still same replies (We will update you in 24-48 hours and coordinate with the return and refunds team) and still none. I asked for the email ad of the return and refunds team but they cant give it daw. Im frustrated na po.
Hi Karlo B., we totally understand how you feel about what happened. May we know if you already received an email regarding your refund via Store Credit? If not, may have the order number for us to assist you. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
I keep on seeing buyers complaining about their products not delivered within the ETA? I mean, that's why it's Estimated, it may or may not arrive within that set date. A lot of factors can also affect the speed of delivery and why blame lazada? They're just a bridge that connects you to the person/company you are buying from, if you know the product's not trustworthy then wag kayo bumili dun. Simple as that
More power to Lazada! Keep up the good work :D
We are glad to hear a positive feedback from you Josef! Thank you and more power!
I purchased a prepaid load last September 17 on their site. This was my first time to buy load on their website for P30. My card got charged for P28.50 but hours later no load came so i contacted their customer support team and spoke with an agent and he informed me that it got automatically cancelled by the system. That made me furious since they deducted the money right away from my account and i even posted a review a month ago about this but they closed the trail and now only too wait for almost a month now still i am not being refunded. And the post i made about this concern was already closed. Customer service is also not helping. Its ridiculous you have to wait for a month to be refunded just for a few pesos. But this is clearly shows how bad their system and company is, I've heard alot of bad feed backs about lazada from colleagues and this just proves them right. Beware!
Hi Bismarck P., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I purchased a product and they wrongly sent a product which wasn't even close to what I ordered. The item was returned and they only refunded me partially. Not until after 4 emails back and forth did they finally agree that they wrongly calculated my refund. Thieves!
Buyer beware!
Hi, Dennis S. We understand how you feel, we're very sorry. Please let us know your order number to verify your concern.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I have been a patron of Lazada for who knows since when, but this new shipping fee policy is nothing but BS! A 190.00php item would now set you back 1050. 00php for shipping. I am from Isabela, (Region 2) this is utterly and downright stupid. Until then, you can take this new corporate crap of yours and shove it where the sun don't shine.
Hi Pablo S., may we know your shipping address and the SKU (Stock keeping unit) of the item you placed? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Overview
Lazada has a rating of 1.4 stars from 1,613 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 804th among Electronics sites.
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Hi Joe, it's a good thing that you already shipped your item via LBC. Rest assured that once it’s evaluated and proven a valid return, your request of a refund or replacement will be processed. To know more about our Returns policy, please visit this link http://bit.ly/I6aQMR. Thank you!