Akala ko matagal yung pag process ng refund ko via voucher kasi wala pang email akong na receive after na return ko sa lbc natakot ako sa mga reviews nabasa ko about return process matagal daw kasi kailangan mo pa tumawag sa costumer service para ma update peru sakin hindi ako tumawag naghintay lng ako sa email and after 4 days nag email at nag txt ang lazada at on the process na refund ko sabi 2 days daw maghintay ako peru pag ka bukas na receive ko na voucher number ko. Thanks lazada. :)
Dumatin yung order ko pero kulang ng isa tapos wala yung official receipt or paper na nakainclude lagi sa mga packages. Nagemail din sakin saying na fully delivered na daw ang orders ko pero hini naman. Pakiupdate naman. Order # *******
Salamat at pinaalam nyo ito sa amin, Iza. As per checking po, pinapa-check na rin po ito ng aming CS sa merchant para malaman at makakua ng complete transmittal ng item. No worries din po dahil gagawan namin ito ng follow up escalation email. We'll give you an update once makatanggap po kami ng sagot from them. For more concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Hi Lazada, follow up ko lang yung dalawang item na ni-return ko. Dalawang Cherry Mobile Cubix Cube 3 yon then ang return number nila eto. RN************** and then eto yung isa RN**************. Gusto ko sanang malaman kung kaylan ko sila makukuha.
Hi, Jesonaz. As per checking po, refunded na po ito via LBC Remittance. Ang refund details po ay matatanggap nyo sa email address na ginamit nyo sa pagplace ng order within 24 hours. Please be reminded lang po that you have to bring a valid ID sa pag-claim ng LBC Refund nyo. Please note that we only honor the following ID's:
Driver's License
Valid Passport
Unified Multi-Purpose ID (PVC ID card)
SSS ID (PVC ID card)
PRC ID (PVC ID card)
Sana po nakatulong kami sa inyo. Good day!
Had a bad experiences a couple of times but I've used Lazada hundreds of times. Overall I'm very happy with them.
Hello William, we understand how you feel and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!
Good morning, Pwede ko po bang I cancel ung order Order no. *******. Kasi na dispatched po twice then nakapag order Na Rin Ako ng palit dun sa damit Na red hot chili pepper dito rin sa lazada and dumating Na po siya.
Hi Hanelette, please be advised that we are unable to guarantee your request. Regarding your concern for cancellation, if you will be unable to pay for the item upon delivery, we will not force you to receive the item and it will be returned to our warehouse. Please don't worry as this won't affect your profile with us. For more information, you may send us an email through this link http://www.lazada.com.ph/helpcenter/. Thank you.
Ako po ay first time lang nag order sa lazada at dismayado po ako at hndi nasunod ung gusto kong kulay sa order ko na shoe rack cabinet check ko pa ang delivery receipt ok nmn pero ng buksan ko ibang kulang ang tumambad sa kin.
Hi Myrna E., we're sorry to hear about what happened. By the way, may we know your order number so that we can check it? Thank you.
Wag na wag na wag kayong mag oonline shopping sa lazada. Kasi minsan mali ag items na shiniship nla tapos ikaw pa ang my kasalanan kng bakit hindi ma rerefund yung pera mo. Magnanakaw na nga wala pang kwenta ung serbesyo. Bulok! Sana ma wala na to. Ilabg bises akong nag email sa inyo pero ni isa wala man lng ako may na tanggap na reply galing sa inyu. Dahil ano? Nakuha nyu na ag gusto nyu? After ko nireturn ag maling item na pinadala nyu sakin binigyan nyu ako nang remittance number which hindi ko inexpect kasi ung nilagay ko sa return form ko is change by other product at hindi ung return money. Kaya hindi ko agad na kuha ag refund nyu sakin. At sinabi pa nang lbc na na claim na daw ung pera. Kaya kinontak ko kayo upang ma clear to at makuha ko yung pera ko na binayad sa inyu sa inorder ko na hindi nmn na karating skin. Sana pagbutihan nyu nmn serbisyu nyu. Wag kayong mangloko nang kapwa. Pero namin yun pinaghihirapan din naman namin yun.
We're sorry to hear about that Zian N. Please be advised that we do not process replacement of order into another item. By the way, can you please provide us an order number so that we can further check it.
Pansin ko lang mukhang yung ibang ibinabalik ng mga unsatisfied customers ay nirerecycle at ibinebenta uli. Yung binili kong battery bump starter di gumagana at mukhang nagamit na. Di ko na nagawang maibalik kasi hinahanap ng LBC yung original package wrap. Eh naitapon ko na kasi ilang araw na nakalipas bago ko nasubukan gamitin yung item. Since hindi naman lahat ng deffective ay naibabalik kaya nirerecycle nila mga returned items. Isa pa pansin ko lang di ka naman talaga totoo yung discount price. Ilang beses ko na nasubukan na akala ko nakatipid ako sa discount tas makita kita ko na lang sa mall na mas mura pa pala sa mall. Kaya ngayon inuuna ko muna maghanap sa mall saka bibili sa lazada kung wala talaga makitang item na bibilhin.
Hi Cris C, please be advised that as per the standard process of return, kasama po talaga na pinapablik ang complete packaging ng item. But it doesn't mean that we will sell it again. By the way, the discount price is real as you can see the difference between the price before and after but the price still depend on what the seller provided to us. Thank you.
Order validations will be conducted between 8am and 9pm, from Monday to Sunday. Failure to respond to either the call or the SMS will result in order cancellation/s.
Nakatanggap po ako ng email at SMS. Nagreply ako sa parehas. Yung email auto-reply then yung SMS CHIKKA nagtext sakin kaya hindi masend yung message ko.
Edi cancel na order ko nyan kasi hindi ko mavalidate yung order ko? Pano ko ba ivavalidate? Wala naman din akong natatanggap na tawag.
Sana maayos sagot nyo SALAMAT PO
We're sorry to hear kung ganun ang nangyari. By the way, can you provide us an order number para macheck din namin kung ano na po ang current status ng order? Thank you.
Yes it SUCKS! Bad decision for your new CEO. Time to uninstall your app. Will not order again. NEVER!
HiSam Q., we understand your disappointments and we appreciate that you reached out to us. may we know your specific concern so we could help you?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Hi lazada ito ung ORDER # *******, 11-06-16, ako nag place ng order ko, tapos sabi don ang expected delivey 18-20, bat wala pa? Eeh 27 na tayu ngayun bakit angtagal, kung pwede paki cancel nalang ng order ko kasi gagamitin ko muna sa skul, tas na disappoint nadin ako kasi bagal ng delivery, paki email nalang ako kung na cancel na,, ito ung email ko *******@yahoo.com
Salamat at pinaalam nyo ito sa amin, jofferzen. As per checking po sa LBC tracking tool, na-RTS na po ang item nyo since 3 times po sila nag-attempt magdeliver pero " CONSIGNEE OUT". Paalala lang din po na ang date posted upon check out is just an ESTIMATED date of arrival ng item but not the STANDARD delivery lead time na meron tayo for order outside Metro Manila which is within 5-12 business days. For future concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Totally disappointed, you have the "HelpCenter" but your help center number doesn't want to answer the call?
We're sorry to hear about that Rayan! By the way, if you have any inquiry or concern, please feel free to contact us through this customer service hotline number (02) 7958900 (available everyday from 6am-12midnight). By the way, may we know how can we help you?
Please cancely order. I wont be here in the philippines na kase. Supposed to be ngayon kondapat marereceive but tom ang alis ko. So please na kindly pa cancel my order. Thanks tn: *******
Thanks for letting us know about this, Lorraine. Paalala lang po na meron lang po tayong 6 hours para i-cancel ang order after itong mai-place. For this we suggest na mag-email po kayo sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Showing up delivered but I didn't receive it plus the signature is not mine. I have been scammed. This is bad, my order #**************
Hi, Ang P. We understand how you feel, we're very sorry. Just to confirm, do you try to check the proof of delivery selection on your Lazada account?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Dear lazada,
Please cancel my order ******* because i accidentally clicked the order button... Thanks
Hi David, we checked your order 387576792 and it's already cancelled. For further assistance, you may contact us back. Thank you!
Please cancel my order # *******. Financial problem po. Very unexpected things happened. Please Lazada.
No worries Kenth, your order was already cancelled due to failed delivery. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Hello. I'm sorry. Please cancel this order one more time. Order # *******.
Please confirm. Thank you!
P.S. I have placed a new and final order.
Thanks for letting us know about your concern, Jayr. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. After the given time has lapsed, we suggest that you may just call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. But no worries, we'll take note of your cancellation request. Good day!
Its helps many people to do their shopping even at home. Very convenient and theres a lot of cheaper items that you can choose.
Hi, Aileen L. Thank you for taking the time to provide us your feedback. This fuels us to further push ourselves to provide the best online shopping experience for our valued customers. If ever you'll be needing assistance in the future.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I have this order # ******* which I requested a refund dahil yung item is not functioning as expected based on the writen features. This was last Dec 2015 and until now I have not heard anything but a freakin promise that it will be reviewed but until now i have not heard anything from them. Ang nakaakinis pa iba iba ang nahawak ng case at copy paste lang ang mga sinasagot nila. RETURN MY MONEY OR I'll sue your company for being fraud in your advertisements and promises. This is causing me Money and my money needs to be returned with full interests plus my expenses and time waste in your very slow investigation and response. I NEED MY MONEY BACK!
By using this app you can buy all your necessities here and enjoy shopping without any hussle. Really recommend this app
Hello Ifsaryn, thank you for sharing your review with us. Lazada takes pride in giving priority to its customers and looking after their needs. We always strive to exceed our customers’ expectations and meet their requirements.
If there is anything that we can do for you, please don't hesitate to communicate with us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!
Overview
Lazada has a rating of 1.4 stars from 1,613 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 804th among Electronics sites.
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Hi, Rhena. Para po sa mga concerns nyo regarding your returned item, pwede po kayong mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!