Nag order ako ng motorcycle parts from SEC motors (order no. *******), after nila ma verified tinawagan nila sister in law ko sabi damage na raw yung item at last piece, eto na yung problema kung di pa ako tumawag sa taga SEC Motors wala akong ka alam alam na ako din pala kailangan tumawag sa LAZADA para e cancel ang order ko at mag request ng refund! At meron pang isang item na kaparehas na kukunin ko nalang sana pero kung diko pa tinanong kung on hand ba yung item para akong tanga mag oorder tapos kakaltasan pero wala na pala! Buti kung sobrang bilis ng refund eh hindi!
Hey, Lazada.
Up until now, I haven't heard back from ANYONE from your company regarding the status of my refund. It's been a month since I returned the blender to you and up until now, you still haven't processed anything. Is this how you do business?
If this refund is not processed within this week, I will file a complaint with DTI. You guys are seriously awful and for the worst reasons:
(1) You don't sync with your partners. LBC asked me to put the blender inside a tupperware-like container before I ship it back to you. Seriously? Did you ship the blender to me with that package? Did you know how much that would cost me and do you think you'd return it back? NO way I am spending more for a blender that doesn't work.
(2) I returned the item to you and I didn't get any acknowledgement email/call/SMS. So how would I know if you actually got what I returned?
(3) No updates or whatsoever. So you inspected the item, found it was indeed defective and DIDN'T email/sms/call me back.
(4) Your customer service people are lousy. You keep promises you don't keep--even your supervisors do that. NOBODY WITHIN YOUR CUSTOMER SERVICE COMPANY OWNS THE ISSUE and I, being the unfortunate customer, is left spending credits to call your company and being bounced around from one unhelpful representative to another, and from one irresponsible supervisor to another.
(5) Promise to call back but never does. So what's the status now? I'VE HEARD 10 PROMISES OF GETTING A CALL BACK BUT HAVEN'T GOTTEN ANY."
You have until Friday, November 27th.
Why isn't there a zero star here?
Hi Allen, thank you for taking our call. Your patience and understanding is highly appreciated.
I want to know the status of my orders? I ordered my items December pa haggang ngayon wala pa rin, please i really need it badly, nawawalan na po ako ng pasensya kase Dec. 10 pa yung unang order ko ah, eh anu na ngayun!
ORDER # ******* shippment 2 Sony Headphone
ORDER # *******
Hi Lloyd G., thank you for accepting our call. This concern has been coordinated to pertinent department to know the whereabouts of the item. Kindly anticipate an update from from within 24-48 hours. Thank you.
Buy the things and settle payment on 20Jan, until 25Jan my things still not yet send out.
Really bad service
Hi, Su. We understand how you feel. May we ask for your order number so that we can assist you further? Please also be advised that 24 - 48 hours (after ordered date), you can expect to receive your order within the following time frame: In Metro Manila Areas: 1 – 7 calendar days (except Sundays and holidays). In Non-Metro Manila Areas: 5 – 12 calendar days (except Sundays and holidays). For Items shipped via sea such as powerbank, selected electronics, liquid exceeding 100 ml, please add 15 days on top of the said timeframe. You will receive a notification once item is dispatched from Lazada WH. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
I'd like to cancel my order pero walang nakalagay na cancel order tab. Tapos nakalagay for shipment na agad. Pano ba to, ayoko nung item kasi nakita ko sa Google yung full specs nung item na Hindi nakalagay sa lazada yung buong discription ng item kaya Gusto ko na cancel pero biglang for shipment process agad in a few minutes..
Hi Gles C., as checked, the current status of your order is now delivered. Please let us know if there is something that we can do to assist you.
The delivery failed because no one was in the house when they delivered the package and I didn't even receive an email or an sms.
Hi John, we're sorry to hear about what happened on your recent order. As this is the case, you may order the item again so we can process and deliver this to you again. You may also provide us your order number so we can look into this and take necessary action to prevent this from happening again. Your patience and understanding is highly appreciated. Thank you!
This is my order number ******* the card used was charged already but when i checked the tracking order says declined why is that lazada?
We're sorry to hear about what happened, Ana. As per checking, the transaction got invalid, reason for it to be cancelled. There maybe some mismatch with the order and card details. Please be informed that the amount may remain floating usually has time frame within 5-15 banking days. However, some banks may take up to 45 days especially if card used is a debit card and/or not issued in the Philippines. This is a policy imposed by the bank and not by us or the merchant. The deducted amount from the debit card was not collected by Lazada. It remains in authorization status that's why the amount appears to have been taken out of the card. But again, since it was rejected by CYBS, we did not collect the payment. The money will be reversed automatically when the issuing bank's authorization expires. The time frame will depends on bank's policies, not us. Customer can follow up on bank regarding that one. Should you have concerns other than this, please feel free to contact us again. Thanks!
Hi lazada, Omorder po ako ng "PINSV Men Fashion Casual BootsBlack (Intl)" last aug 15, and sabe sa email, may SMS or Call verification akong matatanggap. 4th day ko ng nag aantay pero wala padin verification. Im expecting 3 days but its my 4th day so im worried. Can you please check the status of my ORDER # *******. And please be advised that i will not be able to accept deliveries every weekend, weekdays lang po. Thank you.
No worries Nathaniel, we are now processing your order na po. Since IMPORT item po ang inorder nyo, you may expect the delivery on or before 15-Sep-2016 po. Ito rin po ang date given upon check out. Para mas madaling malaman ang status ng order, please click this link: http://www.lazada.com.ph/orderstatus/. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Wala kwenta ang Lazada, nag order ako sakanila set of 2 yung order ko, dumating 1 lang, nagfollow up agad ako pagkakita ko na 1 lang ang dumating instead of 2, mahigit 1 month na akong nagfofollow up for my missing item pero wala pa adin action. Magaling lang sila sa bayaran. Ang katwiran eh hindi na dawnakikicooperate yung merchant ng missing item ko. Hindi yun problema kung talagang reliable ang Lazada gagawa at gagawa sila ng action, kesyo irerefund nalang daw nila, lecheng refund na yan 3 weeks ko na nadidinig sakanila yan ah. Wala sa halaga ng binayad ko yun kung bakit ako naiinis, naiinis ako kasi wala manlang action na magawa sila.
We understand your situation, Claire N. We need to have the order number for this concern so that we can look into it. You may also provide the Return tracking number so that we can track your item as well. We'll wait for your response. Thanks & good day!
Naku ang mahal ng shipping fee sa lazada kahit ang dami ng order. Sana ibalik yong free delivery kung aabot sa certain amount. Mahal masxado mas mabuti pa Zalora 1k free shipping na at sa Shoppee. Erase ko muna tong app ng lazada.
Hi Julz J. Please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Regards!
Guys may naka experience na ba na mag cancelled ng order using debit card? Nagcancelled kasi ako dahil di updated yung details ko. Then nadeclined yung order ko dahil nag update ako. Naibawas na yung price sa debit card ko. How long po process ng refund ng pera at paano nila refund pabalik sa debit card? May naka experienced na ba dito? Thanks sa sasagot :)
Hi Arjay A., if the said transaction was cancelled, we have not collected any payment from your card since it was declined by our system. The amount will just be on a floating status. By the way, can you please provide us an order number so that we can further check it?
I ordered a powerbank last July30 and the expected delivery date was Aug2-9... I ought to use it for my travel sana ngayon (Aug1e) pero di pa rin naDedeliver. Ngayon ko lang nalaman na 15 days pa pala bago ko maRereceive yung item. NagExpect ako na within Aug2-9 kasi yun yung nakaSet na dates. Paano na yun? Di ko na marereceive yung item.
Syempre po marereceive nyo pa rin po, Cristina. Actually ang additonal na 15 calendar days ay makikita msimo sa product specs ng item the time pa lang na orderin nyo ito. Pwede po bang mahingi ang order number for this para mabigyan namin kayo ng updates? Or To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
I found the item upon checking is defective kaya dinala ko sa LBC... Pero ang concern ko kung kelan mapapalitan at maibabalik sakin yung item na binili ko sa lazada dahil ang tangi ko lang pinanghahawakan ay order no. At litrato na mula sa LBC
We're sorry to hear about what happened on that Joseph L. By the way, lahat po ng item na inereturn ay nag-uunder ng evaluation to further check what happened sa item. Anyway, pwede po bang malaman ang order number so that we can check it? Thank you.
Nag ask muna ako sa customer service live chat if pwede na hindi ko i-receive yung order ko dahil hindi ko na cancel on time. Pwede naman. Kinausap ko yung delivery guy at pumayag naman. Pero dagdag niya na sayang naman ang punta niya sa bahay ko dahil hindi ko tinanggap yung order. Sinabi ko yung reason ko bakit hindi ko tatanggapin na masyadong mahal. Bigla ako tinanong ng deivery guy kung mag kano ba ang cash ko sa wallet ko ABA! Gulat ako don. SInabi ko na babayaran ko yung shipment fee which is 99 pesos at sinabi niya na hindi pwede dahil kasama iyon sa ORDER na parang gusto pa niya na kunin ko na yung order. ABA JUSKO. Kahit sinabi sakin ni manong delivery guy na bawal sila tumanggap ng tip, inabutan ko na rin kasi nka simangot e. Kakahiya naman... tsk
My order was never delivered due to wrong address? There was a person who went to our village and asked where I live claiming they were from Lazada. My neighbors told them that we are just 5 houses away from where they were at that time. My neighbors were leading them the way but this stupid $#*!s declined as they told our neighbors that they are not bringing the items we ordered. So what do you call this? Plain stupidity? I had ordered previously with the SAME ADDRESS and it was delivered RIGHT IN TO MY DOOR STEP! You could never imagine the stress, the humiliation I got because 1 item from that order was supposedly my mom's dress for Christmas for CHURCH SERVICE! I deserve a better reason rather than that LAME EXCUSE LAZADA PEOPLE. No one even bothered to call me up to tell me that they are attempting a delivery like they used to do. In short, you guys messed up and did not anticipate how many people would be ordering since it is the HOLIDAYS! In short, ANG TATANGA NYO! I will make sure to tell other people your BAD ATTITUDE and the worst experience I had with you STUPID PEOPLE. You are worst like a DUMB $#*! who promotes your service is good! Hah, I will never order in an INCOMPETENT, STUPID, IDIOT COMPANY like Lazada. Rest assured I will campaign against you. You deserve NOTHING! SILLY PEOPLE! I hope LAZADA would be BANKRUPT!
Hi, MYRINE A.We understand how you feel, we're very sorry. Please let us know the order number for us to call the attention of the courier personnel for an investigation since Lazada is not tolerating untoward behavior.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I'm hoping to have the item replacement delivered as soon as possible as I'll be using it on my trip.
Hi Ana, we assure you that you will be notified once we received your item and evaluated. Once it's a valid return, your replacement request will be processed immediately. Thank you!
Hello, do you check the google about reviews from customers? Your company is terrible. Are you doing something about it?
HI Nick N. Yes we do check it and actually, we are currently working on it. Our management is now aware of some issues that we are encountering at the moment and making a way to solve the issues. Thank you.
Please cancel my order. I failed to put a voucher in it. Than you. Order number is ******* thank you.
The shipping fee is more expensive than the item's price, You will lose customers if you keep on doing this.
Hi Helgi f., please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Best shopping app/site to buy our home essentials, apparels, baby needs and other stuff at the comfort of our home..
Hi, Razel B. We are glad to have served you. We value you as a customer and look forward to helping you once again with your shopping needs in the near future.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Overview
Lazada has a rating of 1.4 stars from 1,613 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 804th among Electronics sites.
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- Makati, NY, Philippines
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Hi Jeff P., we're sorry to hear about what happened. Actually, we are giving an update if there is some concern on the item you purchased. If the item is no longer available or not in good status, seller will also update us. However, we apologize kung hindi po kayo agad nakatanggap ng feedback. Actually, once item is no longer available, we have separate department who will contact you to explain what happened and will immediately process reversal since you used your card in placing an order. Please do not hesitate to contact us through this link http://www.lazada.com.ph/contact/ if you need further assistance. Thank you.