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Lazada

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Philippines
1 review
0 helpful votes
Follow Crispin D.
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Lazada na cancel ko na yung isang product ko sa isang order, kasi po XL po yung nalagay ko po, pero bakit po yung price ay pareho parin po, declined lang po, tulong po kasi po sayang yung pera.

Date of experience: September 7, 2016
Lazada P. Lazada Rep
over a year old

Ganun po ba, Crispin? Pwede po bang mahingi ang order number for your concern para matulungan po namin kayo? For more concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day! 

India
3 reviews
0 helpful votes
Follow Amit K.
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Lazada Customer care namber *******571@*******969
Lazada Customer care namber *******571@*******969
Lazada Customer care namber *******571@*******969
Lazada Customer care namber *******571@*******969
Lazada Customer care namber *******571@*******969
Lazada Customer care namber *******571@*******969
Lazada Customer care namber *******571@*******969

Date of experience: November 17, 2019
Lazada P. Lazada Rep
over a year old

Hello Amit K., thank you for reaching out to us. May we know your specific concern, so we can assist you?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

India
1 review
0 helpful votes
Follow Wasim K.
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Lazada customer care number*******069
Lazada customer care number*******069
Lazada customer care number*******069
Lazada customer care number*******069

Date of experience: January 21, 2020
Lazada P. Lazada Rep
over a year old

Hi Wasim K., thank you for reaching out to us. For us to better assist you, kindly provide us further details of your concern including the order number that is associated to your concern.

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Philippines
1 review
0 helpful votes
Follow Ruby A.
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Yes. Hnd kau magsisisi sa LAZADA andami pang freebies n kasma at mura pa Hnd n kailangan pumunta sa market para pumila NG kahaba haba. Kya San kpa. LAZADA n tau

Date of experience: August 28, 2021
Lazada P. Lazada Rep
over a year old

Hello Ruby A., thank you for sharing your review with us. Lazada takes pride in giving priority to its customers and looking after their needs. We always strive to exceed our customers’ expectations and meet their requirements.

If there is anything that we can do for you, please don't hesitate to communicate with us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!

Philippines
1 review
1 helpful vote
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Gahaman! Greedy!
June 5, 2018

Both for buyers and sellers, they are greedy. Ang bilis pagkukunin na nila pera u but pag sila ang magbabayad, grabeeee, as in pahirapan... Gahaman!

Date of experience: June 5, 2018
Lazada P. Lazada Rep
over a year old

Hello, Selena. May we know your specific concern? We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!

Thailand
1 review
0 helpful votes
Follow Farang E.
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Insgesamt kann Lazada benutzt werden. Man muß nur wissen wie.
1) Der Laptop ist besser zu bedienen und übersichtlicher als die Handyapp.
2) Preise ändern sich zeitbedingt. Am Wochenende sind Artikel z.T. Teurer.
3) Suchfunktion in englisch / thailändisch gibt unterschiedliche Ergebnisse. Oft werden andere Ergebnisse angezeigt oder nicht gefunden. Nach Bestellung wird plötzlich das Gesuchte eigenständig angezeigt. Das ist frustrierend.
4) Waren sollte sehr lange mit anderen Anbietern im Text und Bild verglichen werden. Es gibt ständig Unterschiede, die auf den ersten Blick nicht erkennbar sind. Bei mir dauert es ca. 3 Stunden für eine Bestellung.
5) Es gibt mehrere Shops / Namen für ein und denselben Anbieter. Aufpassen. Eine Decke (bereits 2x bestellt) wollte ich zum gleichen Preis im Winter nachbestellen. Lieferzeit 4 Wochen. Aber zum doppelten Preis bei 90% der Anbieter, Lieferzeit ca. 4 Tage.
6) Rücksendung ca. 11x war ok. Aber 2x keine Antwort.
7) Bezahlung sollte nur per Karte erfolgen. Dann klappt es auch bei einer Rückvergütung. Bei Nachnahme an der Tür gibt es sonst Schwierigkeiten.
8) Den telefonischen Service kann ich nicht bewerten, da ich kein thai und nur bedingt englisch spreche.
9) Die Handyapp ist, wie bereits von anderen erwähnt, grottenschlecht in der Bedienung und absolut mit Werbung überladen.
10) In Thai ist Lazada für mich die einzige Möglichkeit relativ günstig einzukaufen. Direkt aus China bestellen sollte man vermeiden, wegen evtl. Rücksendung, Qualität, Rückzahlung, sehr lange Lieferzeiten hauptsächlich wegen Zollschlaf…
Fazit: Wer viele Dinge beachtet, Zeit hat zu vergleichen und auch mal auf eine Lieferung warten kann, ist bei Lieferungen bis ca. 5.000 THB gut beraten.
Qualität, besonders aus China (z.B. Blickdichte Fensterfolie) könnte nach einem halben Jahr den Gebrauch einstellen. Gilt aber auch für andere Dinge in Thailand.
Man sollte beachten: Asiatische Länder sind Show-Länder. Heute hergestellt, morgen verkauft, übermorgen nicht mehr zu gebrauchen. Das kann, muss aber nicht so sein.
Meine Bewertung bezieht sich auf kleine Bestellungen.

Na dann viel Spass bei Lazada und in Asien.

Date of experience: January 2, 2023
California
1 review
2 helpful votes
Follow Joel D.
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TANONG
May 6, 2016

Gusto ko lang magtanong pano kung yung order mo eh cash on delivery pero wrong item naman yung dineliver? Pwede bang tumanggi sa nagdeliver? Salamat

Date of experience: May 6, 2016
Lazada P. Lazada Rep
over a year old

Hi, Joel. Ahmm honestly, hindi nyo rin naman po malalaman kung maling item ang madedeliver sa inyo unless buksan nyo ang item. Most often po kasi, hindi na po iniintay ng aming rider na mabuksan nyo ang delivered order kasi po may mga ibang deliveries pa rin naman sila. But syempre po, we hope naman na tamang item ang madeliver sa inyo palagi. =D

KR
1 review
0 helpful votes
Follow Tamie C.
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Hi lazada
May 16, 2016

Hi lazada ano po ba ang gagawin kc po nag email n sken n pede kona e refund wala npo b akong ivng gagawin bsta ibigya ko lng ung code number sa lbc

Date of experience: May 15, 2016
Lazada P. Lazada Rep
over a year old

Hi, Tamie. Ang voucher code po na natanggap nyo ay pwede nyong gamitin sa pag-place uli ng order sa Lazada. Hindi po ito mai-encash sa LBC pero good as cash po ito when you order uli. Paalala lang po na kailangan po naka-log in kayo sa email address kung san nyo na-receive ang code dahil naka-tie up po ito dito. Makikita po ang "Apply Voucher box" sa Order Summary window, bandang right side po ng screen, matapos po kayong pumili ng payment method at bago i-click ang "Place your order". Paalala lang po na may mga items po tayong hindi pwedeng gamitan ng voucher. Ito po yung mga items na may BLUE STICKER. May maitutulong pa po ba kami? Let us know.

Philippines
1 review
0 helpful votes
Follow Richard P.
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NOT A CHANCE!
October 1, 2016

Dami nyo negative comment kakatakot na omorder sn'yo simula bad courier hangang kulangkulang na oder. Sayang pera namin pgnagkataon!

Date of experience: October 1, 2016
Lazada P. Lazada Rep
over a year old

Hi, Richard. We understand how you felt at we appreciate din po ang feedback nyo. However, hindi po sa lahat ng pagkakataon, ang nangyari sa iba, mangyayari din po sa inyo. Lazada offers hassle free online shopping, so we hope you can give us a try. After all, there's no harm in trying. Good day!

Philippines
1 review
0 helpful votes
Follow stephany c.
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Not excellent
December 22, 2015

Sanan bilisan niyo na ang pagdeliver ng mga order.ako nga wala pang natatangap kailan ko na sana yun...

Date of experience: December 22, 2015
Lazada P. Lazada Rep
over a year old

Hi Stephany, please note that we have standard delivery time frame; 7-9 business days for orders within Metro Manila while it’s 12-14 business days for orders outside Metro Manila (weekends and holidays are not included). In case the item you ordered hasn’t been delivered after the time frame we specified, please contact us back with your order number so we can look into this. Thank you!

Overview

Lazada has a rating of 1.4 stars from 1,489 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 804th among Electronics sites.

service
195
value
177
shipping
185
returns
162
quality
172
This company does not typically respond to reviews
+272