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Lazada Reviews Summary
Lazada has a rating of 1.6 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 773rd among Electronics sites.
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Hi until now wala parn akong nrereceived na message simula ng isinoli ko yung product ano na ba ang nangyri magrereklamo na ako nyan! Yung action camera iyon na di maisara ung waterproof n cover ng camera first time kong umorder at nakakadisappoint naman ang kawalan ng aksyon nyo porket nakapagbayad na ang customer. Grabe kayo Lazada! Nkakahighblood!
Remove LEX in your delivery courier... It's very slow and can't get any updates regarding my order...
We're sorry for this, Richard. LEX is our in-house delivery service, however, all untoward incidents must be reported. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
Say that Import tax already paid. Had to pay it myself and now they won't reply having made me go all way myself to Post Office to collect item. Where is my refund for TAX Lazada? 100% bad service.
LATEST IS THAT THEY HAVE REPLIED TO ME VIA THIS SITE. HOWEVER, THEY HAVE REQUESTED MY BANK ACCOUNT DETAILS 3 TIMES WHICH HAS BEEN GIVEN 3 TIMES. STILL NO MONIES REFUNDED. ***BE CAREFUL***.
Thanks for letting us know about this, Tony. Item's taxes MUST only be paid once. We suggest that you may call our CS hotline at 02-7958900 for further assistance and let them know about the scenario, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I ordered a bag(vintage paris) last mar9, it says 3days i will receive my order however i just got it mar22. I was disappointed with the item since it has a factory defect and the picture was diff. From the actual item. Very disappointed, i may not order from them in the future
We're sorry to hear about this, John. Was this item returned to us so that we can replace it? Please be informed that Lazada offers FREE returns for items that are damaged/defective, item not as advertised, if we have served a wrong item, missing item/parts, Website error (information/image/price) and/or if item does not fit. By the way, we have 7 days Returns Policy for items handled by MP and 14 days for Retail items. Should you have concerns other than this, please feel free to contact us again. Thanks!
I bought a 3 hoverboards
One of the hoverboards is missing a charger.
And when I opened the box the styro foam are in bad shape.
Lazada has good quality but why does this happen some of the items are missing
We're sorry to hear about this, Joseph. For missing items, you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I order sjcam m10 + and they send me a brand new sjcam m10 shocking! I return it and wait for just a week mybe before they update that they received my returned item and wait for a couple of days and they updated me agian that they replaced the item. Good im excited until the item arrive and when i check the package huh tae its an sjcam m10 again! Putang ina anu sa tingin nyo sa akin d alam kung anu ang m10 at m10+ o kyo ang hindi nka kilala ng m10 at m10+... mga bobo at mang loloko bwisit...
We're truly sorry for this, Xmenia. Please provide us the order number for this concern so that we can look into it? A wrong item must be replaced/refunded. We'll wait for your response. Good day!
Nadoble ko yung order ko. Kinancel ko yung isa with OrderId ******* through online. I even called their customer service to confirm na cancel na yung isa kong order. I just needed to wait 6 hours para magrefresh na cancel na yung order ko sa Order list ko.
And now after more than 6 hours I received an email na shipping na yung both orders ko na pareho! I called their CSR again and wala daw nagcancel ng order ko! Now I need to ask everyone at my house to not accept the extra order I made and I need to wait for another 5 to 16 days para mabawi ko yung binawas nila sa credit card ko!
Yung tinawagan ko to confirm na canceled na yung order ko eto yung ticket number: *******. PLEASE FIX YOUR SYSTEM LAZADA AND TRAIN YOUR CSR! WAG MAGBIGAY NG STATEMENT KUNG HINDI SURE!
Pasensya na po sa nangyari, Jaysoon. Paalala lang po na meron lang po tayong within 6 hours para i-cancel ang order. Ang sabi po ba sa inyo is you have to wait for 6 hours bago mai-cancel ang order? Pagtapos po kasi ng 6 hours, hindi na po pwedeng i-cancel ang order sa aming system. At maari lang po nating i-cancel ang order hanggang bago ito maging ready to ship status. Pag ready to ship na po ang status ng item, hindi na rin po natin pwedeng maicancel. May maitutulong pa po ba kami? Let us know. Good day!
Hi I ordered an item last March 7,2016 expected time for delivery that would today 03/16/2016, i tracked my order on LBC but still forwarded to CFS which in fast i need to use the item on 03/19/2016. Now i am very frustrated and i'd like to cancel my order. Payment method is cod, order number *******. I also read many reviews that Lazada send orders late and some are cancelled. I'd rather buy an item in any store near in my location.
Hi, Quenn. As per checking, your order has been canceled due to failed delivery. But since item is still available on our website, you have the option to re-order. Also, please be reminded that for POWERBANKS or anything that has LITHIUM content we have an additional 15 calendar days ontop of the standard del. Time frame of 5-12 business days if within Visayas and Mindanao. You will receive a notification once item will be out for delivery.Is there anything else we can do to help you? Let us know..
I ordered an item that is very important, sana sinabi nu nalng na wala ung item hindi ung pinapaasa nu kmi, kailangang kailanagan nmin yan, kau ang nag cause ng delay ng pagkakakitaan namin. Maawa naman kau. Darating ba o wala na talaga? Mag inform naman kau. Para magpapakahirap nalng kming mag travel to shop. Hindi ung falsely effortless shopping na nakakasira ng pagiisip kaka antay lang.
Pasensya na po sa nangyari, Josephine. Pwede po kayong mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
I expected that my order will be delivered only for 1 week but until now I don't receive it yet. SO BETTER CANCEL MY ORDER *******... Disappointed
Hi, Rosita. As per checking, your order has been cancelled due to failed delivery. But since item is still available on our website, you have the option to re-order and avail of our latest vouchers. Also please be reminded that we have 5-12 BUSINESS days delivery lead time for orders outside the Metro. Except of course for the import items which has 21-25 business days (30 calendar days) and POWERBANKS or anything that has LITHIUM content which has an additional 15 calendar days ontop of the standard del. Time frame if within Visayas and Mindanao. Saturdays, Sundays and holidays not included. Good day!
First of all It is not my fault that you deliver incorrect items. The reason why we do online shopping is for convenience but this lazada is a total mess! It's been two months now since I return the defective item but i still didnt get any response. I call customer service a few times now and they can only advise you that they will coordinate to them and I will receive feedback within 24-48 hours. F*** LAZADA.
We're sorry to hear about this, Aeilus. For your Returned item/Refund concerns we suggest that you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I opened an account with Hellopay to get more discounts as it was promoted by Lazada. It was a total disappointment to wait for more than a month now by just verifying my account with Hellopay. Until now they are still holding my funds, I can't order in Lazada using my Hellopay account. I am very worried now that I have not yet heard any thing yet from Hellopay for the last 4 days, I am not sure how secured this site is. I have not given any assurance that I will be getting my money back. I was hoping that Lazada can help me because Hellopay was initially promoted by Lazada, as expected, I have not heard anything from Lazada nor Hellopay. I was a total rip off. VERY DISAPPOINTING. NEVER USE THESE SITES LAZADA & HELLOPAY.
Hi, Richelle. For HelloPay complaints, you may visit there website at https://www.hellopay.com.ph/contact-us.html. Or you may send them an email to help@hellopay.com and contact them thru their hotline, (+63) 02 754 1200. Is there anything we can do to help you? Let us know. Good day!
I'm very displeased with the kind of service when it comes to refund... I emailed them regarding my concern, contacted customer service several times. And all they can say that they will get back to you after 2-3 days. And they will send an email regarding the conversation. It' been 15 days since they got the refunded item. No email, no call, no feedback... very frustrating. Very irritating when you call CSR and got answered with the same punch line over and over again. I will not transact again with lazada.
Thanks for letting us know about this, Rizalyn. You may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
She placed me on hold forever after I asked her supervisor. The reason why I am asking her supervisor is because I wanna let her supervisor now how professional she is and how good she is in handling my concern but i was wrong. Again, for the NTH time BAD CUSTOMER SERVICE EXPERIENCE! SHE DIDN'T COME BACK TO ME NOR CHECK ON ME EVERY AFTER 2 MINS. AND SHE DIDNT EVEN CALL ME BACK! DO YOU EVEN KNOW WHATS CUSTOMER SERVICE IS! PLEASE LISTEN TO THE CALL! I WAS VERY POLITE TO HER BUT WHAT THE $#*! SHE HAS NO RESPECT TO ME! I AM SO DISPLEASED WITH THE PRODUCT THAT I JUST GOT FROM YOU GUYS! AND THEN THIS?! THIS KIND OF CUSTOMER SERVICE?! WHAT THE $#*! JUST CLOSE YOUR ONLINE STORE IF ALL OF YOUR CUSTOMER SERVICE REPRESENTATIVE ARE UNPROFESSIONAL AND STUPID! THE FACT THAT I HAVE RECEIVED YOUR ITEM WITH A CRAPPY PACKAGING I DESERVE A RESPECT FROM YOUR SUPPORT! THE PACKAGING DEFEATS THE VALUE OF YOUR PRODUCT AND ITS QUALITY! I KNOW ITS NOT RIGHT TO SAY PROFANE WORDS BUT YOUR STUPID REPRESENTATIVE JUST PLACED ME ON HOLD FOR ALMOST 20 MINS! WHAT THE $#*! WAS THAT?! I DIDNT EVEN DO ANYTHING WRONG I DID NOT CURSE HER EITHER! I EVEN POLITELY EXPLAIN MY SIDE WITHOUT SHOUTING AT HER AND THIS IS WHAT I GET?! SHE DOESNT DESERVE TO BE IN THAT POSITION! IF YOU DONT DO SOMETHING ABOUT THAT STUPID REPRESENTATIVE AND YOUR CRAPPY CUSTOMER SERVICE, I WILL SUE YOU!
*DONT EVER TRANSACT WITH LAZADA AGAIN OR YOULL PUT YOUR LIFE IN HELL*
Hi Cjei, our sincerest apologies for all the inconvenience this may have caused you. If an email has already been sent related to this incident, we assure you that necessary action has been done. Thank you for your patience and understanding.
Their attracting the customers by the CONVENIENCE OF SHOPPING ON LINE but my experience totally negates the CONVENIENCE ptomised by this FRAUD SITE! Aside from delivering wrong and substandard products, The customer support given was totally crap not even close to poor. The only option for return is via LBC and since Batteries are not accepted in LBC, which by the way THEY DON'T KNOW, EVEN IF IT IS THE ONLY OPTION FOR RETURNING THE ITEM, MY CONCERN WAS PASS TO MORE THAN 5 CUSTOMER SUPPORT AND I GET DIFFERENT ANSWERS FROM DIFFERENT CUSTOMER SUPPORT. I was even assured that it will be picked up on a certain date but, no one came, worst is no updates were given to me via phone nor email, I have to email them over and over again too follow up but, then again different answer. Totally INCONVENIENT FOR ME, I LOST a supposedly client because of the assurance of the pick up now I'm back to square 1 ESCALATING too different DEPARTMENTS AGAIN. WHAT A CUSTOMER SERVICE!
Hi Jeline, our sincerest apologies for all the inconvenience this may have caused. We hope that this issue has already been resolved. For further concerns, please don't hesitate to contact our customer service. You may also post your order number here, so we can look into this as well. Your patience and understanding is highly appreciated. Thank you.
It's my first time to join and shop with Lazada! I'm so pissed off! They sent me an email that my package will arive at 7 or 8th of March! And until now my effin package is still not here! I've been calling them every hour they just keep on giving me bull$#*!! Same with 2go express it stated that it was "out of delivery" then it turned out "undelivered" the heck?! This online shopping is rubbish! As a new customer and a new buyer from your site this is what I get?! Come on!
Hi Rebekkah, we're sorry to hear about what happened on your recent order. We assure you that what happened was noted, in order to prevent this from happening again in the future. For further concerns, please contact our customer service. Thank you for your patience and understanding.
After almost a month of delays and long distance followups, they finally decided to cancel my order due to some "untoward incident." Yup, bull sh*t - that's all I got in the end. Shame on you, Lazada, and for your CSRs for feeding me bunch of lies and false reassurances. I hope you all get what you deserve.
To add insult to injury, now I have to wait another 5-15 banking days for my money to be credited back to my account.
Hi Nyro, we respect your feedback about your recent order. For further concerns, please contact our customer service. Thank you for your patience and understanding.
Hello nasan na po ung inorder ko sa inyo? Bakit hanggang ngaun di nyo ko update kung naipadala na, mag 2weeks na po bukas. Puro nalang ako hula nito. Di manlang kayo marunong magparamdam pagkatapos nyo matanggap ang bayad. Ito un ORDER# *******.
Hi Ems, we checked your order 332181412 and confirmed that it was declined by our Online Order and Payment Verification Tool. In any event that you have been charged, please allow 5-15 banking days for the reversal to take place. Thank you!
Naexit ko kaagad ang lazada website at hindi ko nakuha ang order number ko. San ako pwede magtanong ng order number? Salamat
Hi Rachelle, not a problem as we send email/sms notifications about your order. You can easily find the relevant order number on our messages. Thank you!
*******, Your confirmation email said that it will arrive today. But it didnt and i BADLY nees the product. Maybe you can juts CANCEL it i think it will be just FAIR. I've wauted for nothing. I nees it so ive trusted your service. Where is my order?
Hi Elajah, we're sorry to hear that your item was not delivered on the estimated delivery date. Though this is the case, we assure you that we are trying our best to deliver an order within the time frame we specified (10-12 business days for orders outside Metro Manila). And we understand why you have decided not to pursue this order. Thank you for your patience and understanding.
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Salamat at pinaalam nyo ito sa amin, Jane at pasensya na rin po sa nangyari. Pwede po kayong mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!