LeatherUp has a rating of 3.4 stars from 29,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LeatherUp most frequently mention great price, good quality, and customer service. LeatherUp ranks 1st among Leather sites.
Excellent. Customer service was so very helpful. Forgot to add in code for discount and they took care of it immediately. Can't say how much that means in this day and age when customer's needs seem to be looked over. Will definitely buy from then again.
We were double charged for a vest return. Mark from customer service, who also handled the return, refused to assist other than to say it wasn't their fault. Mark refused to provide any contact info for his supervisor & even answered our complaint email we sent over the whole transaction. We've been customers of leatherup for years & have never been treated this poorly. We will NEVER order from them again!
Excellent. Customer service was so very helpful. Forgot to add in code for discount and they took care of it immediately. Can't say how much that means in this day and age when customer's needs seem to be looked over. Will definitely buy from then again.
Searching for awhile for a jacket and their selection was awesome with very fair pricing.
It's exactly what I had been looking for but hadn't found. The savings was also amazing.
Excellent. Customer service was so very helpful. Forgot to add in code for discount and they took care of it immediately. Can't say how much that means in this day and age when customer's needs seem to be looked over. Will definitely buy from then again.
Searching for awhile for a jacket and their selection was awesome with very fair pricing.
It's exactly what I had been looking for but hadn't found. The savings was also amazing.
Bought my boots in may of 2023. These boots were so bad in the rain & mud that I had to buy a 2nd pair of boots from cabelas. I'm less than 9 months, being worn less than 50% of the time, the upper started coming apart from the sole. It's clear from the pictures that the sole is barely broke in & in excellent condition. They were well cared for & oiled. I've worn nothing but boots for yhe last 40yrs & I know how to care for them
Tip for consumers:
There is terrible customer service
Products used:
Boots
I waited almost a year for the Women's Black Buffalo Leather pants. When finally I received a pair that fit, I found that the pants had two[2] holes one in front right leg and one in back of left leg. After notifying Customer service in December 2019 I finally got disposition in February 2020. Customer service refused to replace damaged pants because it had taken too long. Never mind they had delayed disposition with incompetence.
I'm so disappointed. Definitely will not order any merchandize from them in the future.
I ordered a raincoat and it was smaller than it was supposed to be. So far it has taken 6 weeks and they have still not sent me a replacement or a refund! Even though it was not worn, they are saying that it arrived damaged! Customer service "rep" is always the same lady though she is polite, has no say so in any decisions. All she does is forward an email.
Update:
They have finally sent me a gift card for my order.
This business has the worst customer service ever. Before you buy a product just know you will not be able to exchange it nor reach anyone on the phone or by email to discuss it. My jacket came with button imprint marks which will not come out I just wanted to exchange the item but it looks like I'm stuck with it. Before you get stuck with something you don't like I would suggest looking at other sites first.
Very very poor customer service... sent 3 emails--all responded w/ same cut and paste from web site. Tried chat--had the most rude exchange w/ Val... phone the company. Apparently only "Val" works there. She refused to connect me to management or provide any info as to how I could contact them.
Never again!
Wish I had seen this site before my husband ordered a pair of chaps for our granddaughter. Ordered through Amazon for her birthday. By the time she opened and tried them on, we were outside the 30 day return window. Called the company directly because we didn't want our money back - just wanted to exchange. They will not do exchanges if ordered through amazon. Customer service is terrible. Save your self the hassle and buy from someone else.
An excellent item that fits a little long in the legs but easily cut. Everything else is perfect. I would recommend these for anyone who takes road trips. Thank you LeatherUp for another fine offering.
Great item. Much better than just a bandana cause it stays in place. Lightweight & perfect for the Las Vegas summer. Keeps my lips from splitting, and protects my face (especially nose) from sunburn. Easy to breath thru & doesn't fog my glasses. Usual Leather Up fast delivery.
these bars are awesome, just re route clutch cable, and every thing else is long enough to make it, very comfortable to ride long distances now, with the bars back 3 more inches than stock on my 2013 road glide ! love them !
Very good gloves, specially considering price. Metal knuckle guards reminds Robocop stuff, but nothing too bad (except that wife hated it and keep calling them as "circus gloves"). Fits well and offers very good protection. No rain so far to talk about water resistance. May be too warm for Florida summer.
Comfortable. I ordered XL as measurement was right on line according to guidelines and fit is perfect. Nice to clean bugs off visor not get hit in face. You will most likely want to order quick connect for chin strap. Good customer service.
Bought these for my dad...Shipped quickly and he absolutely LOVES them. Quite warm, but he does agree that they do fit over his leather jacket sleeves a little snug. Figures it'll be easier once they're broken in...The rubber squeegee on the left index finger is pretty cool...High recommendation.
Very pleased. The luggage rack for My 2014 Nomad 1700 ABS is a Perfect fit. Took me all of fifteen minutes to install. Shipping was very fast. Took only three days between ordering and installation. Awesome Cobra product. R.Trimble
Wore this during the annual toy drive ride in 30 degree weather, kept me nice and warm! Fits comfortably, glasses do fog up, but that is to be expected. Fleece lining makes it very comfortable to wear.
Clever piece of gear. Paired to iphone, gps quickly and easily. Auto connects phone on second or third ring. Sound, both ways, is great. No static, or other bad things while using it. Light weight and easy to use while riding. Price was very good for a quality item. Usual lightening quick shipping from Leather up.
Overall okay... have to press buttons longer than instructions say and of course getting head sets to pair at times can take a few attempts. Quality of sound is great, no wind noise or echo's... great bargain for helmet intercom set!
Purchased a jacket and chaps for me & the wife. Later I got their mens's vest. Very pleased with the fit & quality. Jackets & vests run quite small so you really do need to order up at least 1 or 2 sizes. They ship fast too. Bill & Cherie Norman, Ok 10/08
Received yesterday..Beautiful art work.Been riding over 50 years and this is as good as it gets.My first DOT because I had my trusty "Pot" helmet confiscated..LOL with a warning to join the real world..Perfect fit and light weight..Thanks..Semper Fi.
Have wide feet so I bought my size but these boots do fit very big. Thing is, I finally had enough foot room to add arch supports I should be wearing, so now I'm good all around. Boots felt clunky trying them out at home but not so you'd notice when walking in the street. They make a fun fashion statement and I hope to use them for the snow, if we get any next year! Louise T, NYC
Very solid feeling jacket zip out liner is more than a vest with 3/4 sleeves removed liner at beginning of ride only to stop and put it back in (took all of 2 minutes total). I love leatherup's quality
Very comfortable boots. As mentioned in other reviews, they do run a little big. I ordered my regular size, but will need heavy socks for the best fit. Delivery was quick. Will look forward to ordering from LeatherUp in the future.
Great vest for the money! Like other people have said in their reviews, I would definitely order larger than you normally wear. Lots of pockets and I love that. Just remember more pockets usually means less places to sew on patches. This is not my first nor will it be my last order from leatherup.
As always shipping is awesome!! These fit perfectly over a pair of jeans for me....soft, lined, and match my braided jacket....as usual, LeatherUp comes through with another great deal, product and price!!!
Very happy with this jacket, the liner and insulation are doing fine in 35-40 deg damp mornings. Rode in the rain today (not by choice) and stayed dry. If you layer, go one size bigger. Good value, looking forward to summer.
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