• LeatherUp

LeatherUp

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Overview

LeatherUp has a rating of 3.4 stars from 29,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LeatherUp most frequently mention great price, good quality, and customer service. LeatherUp ranks 1st among Leather sites.

  • Service
    167
  • Value
    286
  • Shipping
    284
  • Quality
    946
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
4

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35,864 reviews

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How would you rate LeatherUp?
Top Positive Review

“New to me”

Annette T.
1/10/21

Excellent. Customer service was so very helpful. Forgot to add in code for discount and they took care of it immediately. Can't say how much that means in this day and age when customer's needs seem to be looked over. Will definitely buy from then again.

Top Critical Review

“Double charged”

Donnie S.
3/12/24

We were double charged for a vest return. Mark from customer service, who also handled the return, refused to assist other than to say it wasn't their fault. Mark refused to provide any contact info for his supervisor & even answered our complaint email we sent over the whole transaction. We've been customers of leatherup for years & have never been treated this poorly. We will NEVER order from them again!

Reviews (29,920)

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Reviews that mention popular keywords

leather jacket (747) customer service (1162) quality leather (514) size chart (842) return label (50)
Thumbnail of user annettee60
Florida
1 review
0 helpful votes
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January 10th, 2021
Verified purchase
• Updated review

Excellent. Customer service was so very helpful. Forgot to add in code for discount and they took care of it immediately. Can't say how much that means in this day and age when customer's needs seem to be looked over. Will definitely buy from then again.

Reason I chose this business:

Searching for awhile for a jacket and their selection was awesome with very fair pricing.

Reason I chose this product:

It's exactly what I had been looking for but hadn't found. The savings was also amazing.

Value
Shipping
Quality
Excellent
January 2nd, 2021
Verified site experience
• Previous review

Excellent. Customer service was so very helpful. Forgot to add in code for discount and they took care of it immediately. Can't say how much that means in this day and age when customer's needs seem to be looked over. Will definitely buy from then again.

Reason I chose this business:

Searching for awhile for a jacket and their selection was awesome with very fair pricing.

Reason I chose this product:

It's exactly what I had been looking for but hadn't found. The savings was also amazing.

Thumbnail of user guestc135
Texas
1 review
0 helpful votes
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February 28th, 2024

Bought my boots in may of 2023. These boots were so bad in the rain & mud that I had to buy a 2nd pair of boots from cabelas. I'm less than 9 months, being worn less than 50% of the time, the upper started coming apart from the sole. It's clear from the pictures that the sole is barely broke in & in excellent condition. They were well cared for & oiled. I've worn nothing but boots for yhe last 40yrs & I know how to care for them

Tip for consumers:
There is terrible customer service

Products used:
Boots

Service
Value
Shipping
Returns
Quality
Thumbnail of user solangem6
Florida
2 reviews
3 helpful votes
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March 23rd, 2020

I waited almost a year for the Women's Black Buffalo Leather pants. When finally I received a pair that fit, I found that the pants had two[2] holes one in front right leg and one in back of left leg. After notifying Customer service in December 2019 I finally got disposition in February 2020. Customer service refused to replace damaged pants because it had taken too long. Never mind they had delayed disposition with incompetence.
I'm so disappointed. Definitely will not order any merchandize from them in the future.

Thumbnail of user enterthewild
Washington
1 review
0 helpful votes
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May 12th, 2023

I ordered a raincoat and it was smaller than it was supposed to be. So far it has taken 6 weeks and they have still not sent me a replacement or a refund! Even though it was not worn, they are saying that it arrived damaged! Customer service "rep" is always the same lady though she is polite, has no say so in any decisions. All she does is forward an email.

Update:
They have finally sent me a gift card for my order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ramahnv
Maryland
1 review
0 helpful votes
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July 7th, 2020

This business has the worst customer service ever. Before you buy a product just know you will not be able to exchange it nor reach anyone on the phone or by email to discuss it. My jacket came with button imprint marks which will not come out I just wanted to exchange the item but it looks like I'm stuck with it. Before you get stuck with something you don't like I would suggest looking at other sites first.

Thumbnail of user kerstenh
California
1 review
2 helpful votes
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January 19th, 2017

Very very poor customer service... sent 3 emails--all responded w/ same cut and paste from web site. Tried chat--had the most rude exchange w/ Val... phone the company. Apparently only "Val" works there. She refused to connect me to management or provide any info as to how I could contact them.
Never again!

Thumbnail of user julied175
Virginia
1 review
12 helpful votes
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April 11th, 2018

Wish I had seen this site before my husband ordered a pair of chaps for our granddaughter. Ordered through Amazon for her birthday. By the time she opened and tried them on, we were outside the 30 day return window. Called the company directly because we didn't want our money back - just wanted to exchange. They will not do exchanges if ordered through amazon. Customer service is terrible. Save your self the hassle and buy from someone else.

Thumbnail of user bruceb441
Richard B.
Argentina
1 review
0 helpful votes
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October 10th, 2019
Verified purchase

An excellent item that fits a little long in the legs but easily cut. Everything else is perfect. I would recommend these for anyone who takes road trips. Thank you LeatherUp for another fine offering.

Thumbnail of user perrys56
Sharon A.
Argentina
1 review
0 helpful votes
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October 10th, 2019
Verified purchase

Great item. Much better than just a bandana cause it stays in place. Lightweight & perfect for the Las Vegas summer. Keeps my lips from splitting, and protects my face (especially nose) from sunburn. Easy to breath thru & doesn't fog my glasses. Usual Leather Up fast delivery.

Thumbnail of user briand585
Kevin N.
Argentina
1 review
0 helpful votes
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October 10th, 2019
Verified purchase

these bars are awesome, just re route clutch cable, and every thing else is long enough to make it, very comfortable to ride long distances now, with the bars back 3 more inches than stock on my 2013 road glide ! love them !

Thumbnail of user fernandoa68
Shirley D.
Argentina
1 review
0 helpful votes
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October 10th, 2019
Verified purchase

Very good gloves, specially considering price. Metal knuckle guards reminds Robocop stuff, but nothing too bad (except that wife hated it and keep calling them as "circus gloves"). Fits well and offers very good protection. No rain so far to talk about water resistance. May be too warm for Florida summer.

Thumbnail of user walterw110
Sarah E.
Argentina
1 review
0 helpful votes
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October 10th, 2019
Verified purchase

Comfortable. I ordered XL as measurement was right on line according to guidelines and fit is perfect. Nice to clean bugs off visor not get hit in face. You will most likely want to order quick connect for chin strap. Good customer service.

Thumbnail of user christopherk288
Laura C.
Argentina
1 review
0 helpful votes
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October 10th, 2019
Verified purchase

Bought these for my dad...Shipped quickly and he absolutely LOVES them. Quite warm, but he does agree that they do fit over his leather jacket sleeves a little snug. Figures it'll be easier once they're broken in...The rubber squeegee on the left index finger is pretty cool...High recommendation.

Thumbnail of user royt76
Brenda F.
Argentina
1 review
0 helpful votes
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October 10th, 2019
Verified purchase

Very pleased. The luggage rack for My 2014 Nomad 1700 ABS is a Perfect fit. Took me all of fifteen minutes to install. Shipping was very fast. Took only three days between ordering and installation. Awesome Cobra product. R.Trimble

Thumbnail of user clints52
Dorothy N.
Argentina
1 review
0 helpful votes
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October 10th, 2019
Verified purchase

Wore this during the annual toy drive ride in 30 degree weather, kept me nice and warm! Fits comfortably, glasses do fog up, but that is to be expected. Fleece lining makes it very comfortable to wear.

Thumbnail of user jamesh1679
Sharon O.
Argentina
1 review
0 helpful votes
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October 10th, 2019
Verified purchase

Clever piece of gear. Paired to iphone, gps quickly and easily. Auto connects phone on second or third ring. Sound, both ways, is great. No static, or other bad things while using it. Light weight and easy to use while riding. Price was very good for a quality item. Usual lightening quick shipping from Leather up.

Thumbnail of user michaelc2034
Mike C.
Argentina
1 review
0 helpful votes
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October 10th, 2019
Verified purchase

Overall okay... have to press buttons longer than instructions say and of course getting head sets to pair at times can take a few attempts. Quality of sound is great, no wind noise or echo's... great bargain for helmet intercom set!

Thumbnail of user williama416
Paul K.
Argentina
1 review
0 helpful votes
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October 10th, 2019
Verified purchase

Purchased a jacket and chaps for me & the wife. Later I got their mens's vest. Very pleased with the fit & quality. Jackets & vests run quite small so you really do need to order up at least 1 or 2 sizes. They ship fast too. Bill & Cherie Norman, Ok 10/08

Thumbnail of user mariont17
Diane U.
Argentina
1 review
0 helpful votes
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October 10th, 2019
Verified purchase

Received yesterday..Beautiful art work.Been riding over 50 years and this is as good as it gets.My first DOT because I had my trusty "Pot" helmet confiscated..LOL with a warning to join the real world..Perfect fit and light weight..Thanks..Semper Fi.

Thumbnail of user louiset65
Elizabeth S.
Argentina
2 reviews
0 helpful votes
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October 10th, 2019
Verified purchase

Have wide feet so I bought my size but these boots do fit very big. Thing is, I finally had enough foot room to add arch supports I should be wearing, so now I'm good all around. Boots felt clunky trying them out at home but not so you'd notice when walking in the street. They make a fun fashion statement and I hope to use them for the snow, if we get any next year! Louise T, NYC

Thumbnail of user dennism553
Melissa G.
Argentina
1 review
0 helpful votes
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October 10th, 2019
Verified purchase

Very solid feeling jacket zip out liner is more than a vest with 3/4 sleeves removed liner at beginning of ride only to stop and put it back in (took all of 2 minutes total). I love leatherup's quality

Thumbnail of user barbarad375
Mark N.
Argentina
1 review
0 helpful votes
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October 10th, 2019
Verified purchase

Very comfortable boots. As mentioned in other reviews, they do run a little big. I ordered my regular size, but will need heavy socks for the best fit. Delivery was quick. Will look forward to ordering from LeatherUp in the future.

Thumbnail of user johnathant17
Mike K.
Argentina
1 review
0 helpful votes
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October 10th, 2019
Verified purchase

Great vest for the money! Like other people have said in their reviews, I would definitely order larger than you normally wear. Lots of pockets and I love that. Just remember more pockets usually means less places to sew on patches. This is not my first nor will it be my last order from leatherup.

Thumbnail of user lizx3
Carol X.
Argentina
1 review
0 helpful votes
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October 10th, 2019
Verified purchase

As always shipping is awesome!! These fit perfectly over a pair of jeans for me....soft, lined, and match my braided jacket....as usual, LeatherUp comes through with another great deal, product and price!!!

Thumbnail of user mikei61
Laura L.
Argentina
1 review
0 helpful votes
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October 10th, 2019
Verified purchase

Very happy with this jacket, the liner and insulation are doing fine in 35-40 deg damp mornings. Rode in the rain today (not by choice) and stayed dry. If you layer, go one size bigger. Good value, looking forward to summer.

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Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

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