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LegalShield has a rating of 1.4 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LegalShield most frequently mention law firm, and customer service problems. LegalShield ranks 182nd among Legal Services sites.
This company responds to reviews on average within 4 days
I have the good fortune of having this service for over thirty years. Used it dozens of times and always gotten great help! I highly recommend these services for getting advice, reviewing contracts, writing letters and so much more!
There are others out there that are good. This company misrepresents its services. I signed up and was not able to speak with an attorney. I scheduled like I was supposed to and the attorney never showed twice. They don't want to refund your money even if they can't provide a law firm for you. Just don't use them is the answer.
There are others out there that are good. This company misrepresents its services. I signed up and was not able to speak with an attorney. I scheduled like I was supposed to and the attorney never showed twice.
They don't want to refund your money even if they can't provide a law firm for you. Just don't use them is the answer.
Tip for consumers:
They will not provide any sort of customer service. They do not try to find another law firm to provide consultations because they only have one per state. The law firm gets paid so little that they don't care.
Just use a different legal service. There are good ones. Legalzoom is ok. at least the attorney's show up
Products used:
I did not use a product because the law firm never showed up for my appt.
The Legal Shield (male) attorney assigned to me would call me out-of-the-blue, late at night, completely unscheduled - at 11.45pm in one of the latest calls (as evidenced by the Google Voice call email notification). As a woman, I don't appreciate this. Meanwhile, he would routinely ignore appointments (scheduled by his admin staff) that we had during normal business hours for a call. When I complained on multiple times to the managers, they simply didn't bother to call back or respond at all. So this lawyer's inappropriate conduct therefore continued. I finally asked for another attorney, and in my first conversation with that attorney, she got very simple, basic aspects of law completely wrong - such as not even knowing the court rules on acceptable methods of service. When I pointed out that she was wrong (which she couldn't accept) and thus terminated the call, she later lied and said that I was the problem because I had "refused to take her advice" (yes, because she was wrong and I called her legal ignorance out!) and that I had yelled at her. I had actually audio-recorded the call, and it is very clear that I did not at all yell at her, i.e. She is simply lying to cover up her disastrous lack of basic legal knowledge.
I filed a complaint with Legal Shield (about the above) and they retaliated by completely ignoring my complaint and cancelling me as a client, putting me on a DNR ('do-not-reinstate') list. They refused to review my complaint and refused to talk to me about it.
Obviously, you should avoid Legal Shield, because this conduct is utterly inappropriate, utterly dishonest and unprofessional.
JD, we understand your concern, and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be found in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf. When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter, and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and is only implemented when necessary.
We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed.
I joined LS 2 months ago…wish I hadn't… I had 2 legal problems to get legal advice and both were dismissed by the law firm they referred me to…the one legal issue the attorney said he couldn't help me but would send me information that I could represent myself…odd when he's the attorney…second legal issue no one even got back with me… I called to cancel and the rude lady kept talking very loudly over me and told me that my membership had to be looked over to be considered to be canceled and that if I canceled my credit card so they could not take any future payments out that they would sue me before the cancellation was approved…I called the main office of LS and spoke to Bobby from the resolution department which was very helpful but he knew I was "pissed" about the whole situation and was the mediator between me and the law firm they set me up with…then the law firm had a woman call me several times and she left voicemails because I was working…I then called her back the next day and left several messages which she never returned then I called a final time and the receptionist said they were referring me to another attorney which I said "I've cancelled my membership and that they never had to call me again…Waiting for my refund of 2 months now… so the moral of the story is to not get involved with such horrible and scamming businesses… please avoid the pain and anguish …again STAY AWAY!
Tip for consumers:
Scammers to the first degree
Products used:
Another attorney from a different law firm
Thank you for bringing your concern to our attention. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
LegalShield we'll have someone call and convince you that they are going to do everything they can to help you in the end they just take your money! And you have no way of getting it back!
Products used:
I didn't get to use any I tried to use information from a lawyer that they swore up and down they can help me with but only took my money and that money was for medication but because they was so convincing this Mr Jackson didn't help at all he just stole they should be shut down!
Janet, thank you for bringing your concern to our attention. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
I had legalshield for about 3 years. I got my will wrote up and then kept it for peace of mind. Welp, I ended up being rear-ended by a 16 year old, in a stolen vehicle, running from the cops. I was told by the LS attorney that I had zero recourse and there was nothing could recoup. I saught medical attention for whiplash. Fast forward a little bit and I start getting severe back pain. I tend to tough things out so didn't initial get it looked at. When I finally did it turns out I have severe arthritis and degenerative disc. My doc kept asking if I had an injury but I didn't make the correlation at the time. I recently talked to a real attorney about the situation and I do, in fact, have recourse but the fact that I didn't get it treated when I was initially in pain can hurt my case. The LS attorney simple didn't do his job. I do not, and will never recommend LegalShield for anything more than getting your will wrote up.
Sarah, thank you for the feedback. We are sorry to hear about your injury, we know that is a difficult situation to be facing. We are disappointed that you feel our services were not beneficial for your specific needs. Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
After 23 years of hit and miss representation with Legal Shield in Portland OR, I am done. They allowed a powerful opposing party - a federal agency, to sabotage and abort my counsel. This disqualifies them from the bar, if provable. Anyway their assistance is only good on small matters. For important cases like your profession, they evade rigorous or effective representation.
We appreciate you taking the time to make us aware of your experience. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Our dedicated Member Services team would love to investigate this matter further but would need a bit more information to do so, please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly.
This me concept seems worth while although do not expect to get any attorney of quality. The attorneys they have are worse then an appointed court attorney. This program is for attorneys who would never make in their own practice. To cancel your service one you figure out that you will never receive a call back from any attorney and just delays your case more it takes an act of Congress to go through prompts and get a rep only to tell you the cancellation of membership must be put in writing. Total scam! They should be investigated by the FBI.
This program collects a lot of money for no services being rendered.
Thank you for the feedback. We're disappointed to hear that you feel our services did not meet your needs and you are choosing to lose your affordable legal services. The provider lawyers in our network are dedicated to assisting our members with their legal issues. They will work diligently to provide you with the appropriate legal advice and actionable steps to take while strictly adhering to our membership contract of benefits. If a member feels that a proper referral was not received, our team is happy to provide another referral.
At PPLSI, we champion equal access to justice and security. From accessible legal advice to identity theft restoration, we are proud to empower every member to get the help they need when they need it. While we’ve been removing barriers to legal access since our earliest days. Today, we continue to harness the power of technology to empower over 4.5 million individuals and 140,000 businesses across North America to take their future into their own hands through our tools, services, and partnerships.
As a pre-paid monthly subscription service, our members have the right to cancel their membership at any time by following our cancellation process. As stated on our website and in our membership contracts, cancellations must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. All cancelations are processed, and refunds are reviewed by management. This process can take up to 15-60 days.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
I have the good fortune of having this service for over thirty years. Used it dozens of times and always gotten great help! I highly recommend these services for getting advice, reviewing contracts, writing letters and so much more!
Tip for consumers:
Take advantage of all services provided!
Products used:
Legal and Identity Theft plan
Phil, thank you for your glowing review and for being a valued member for the last thirty years. We couldn't agree with you more; from resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thank you for choosing LegalShield. We value your membership.
Does anyone know how long it takes,to reinstate a membership? They updated my new address& phone and payment information. However I don't have spending charge in my account history. That seems weird to me. Each time I call it states the membership has been canceled,it doesn't say pending.
Phone tag with their lazy phone answering team, and then you just get referred to a real attorney in your area that you have to pay for out of pocket.
Scam, lazy, not helpful, raggedy with customers
Christel, thank you for bringing your concern to our attention. LegalShield is a pre-paid monthly subscription service that operates in a highly regulated industry, monitored by the FTC and is most certainly not a scam. We were able to locate your membership with the information that you provided. We have notified the appropriate department, and a member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
I called the law firm to make a file that I may be audited and will need the hours allotment in the plan after paying for 13 years. They cancelled me immediately. I am seeking to find others who have been wronged to file a class action.
Tip for consumers:
Contact me if you want to sue them.
Products used:
Legal Service Plan
Thomas, We understand your concern, and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be found in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf. When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter, and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and is only implemented when necessary.
We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed.
Deceptive practices and hard to cancel subscription. I had Legal Shield subscription for several months and needed their advice regarding some fraud case. Lawyer called me just to say that they only would consider my case if I upgrade to business plan. Legal Shield also make you jump through hoops in order to cancel your subscription. First I spoke with rep who tried really hard to convince me to keep my subscription, then she transferred me to an automated message that informed me that cancelation is only temporary unless they receive written request from you to cancel and if they don't receive it in writing they will resume charging your credit card.
Tip for consumers:
Avoid their subscription
Mike, Thanks for your feedback. We can help by providing you with the info you need and some clarification. We're disappointed that you feel our services did not meet your needs. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits. Understanding your membership benefits is important.
Though we are sorry you are choosing to lose your affordable legal services, LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our policy, as stated on our website and in our membership contracts, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership.
We have systems and resources in place for members to notify us if they are unsatisfied with the services provided. We encourage all members with questions about their specific membership benefits, service complaints or to verify that their cancelation request was received to contact LegalShield Member Services at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. Thank you.
I didn't even know services like what LegalShield provide existed! It makes perfect sense! I became a member because I wanted help and direction with establishing my will and trust. I wanted my "i's" dotted and my "t's" crossed. LegalShield not only guided me in the right direction to a very helpful lawyer and team but also allowed me to save $1200 in the process! I'll take it…. And I'm keeping my membership for all of the "what if's" in life that sneak up on you when you least expect it.
Products used:
LegalShield and IDShield
Melissa, thank you for the five-star review. We are happy that our team is providing you with excellent service. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thank you for being a valued member.
I have zero faith in this company's services or credibility! After paying for services for 4 months I was unable to log in because their system treated my service as cancelled! Then when I finally decided to actually cancel, I was told that I needed to do so in writing and that my fees may not be refunded, despite never being provided so much as a pamphlet or having used the service at all! This is a SCAM! The customer service rep actually had the gall to blame me for their system being flawed and not being willing to jump through hoops to gain access to a service that was touted to be convenient and effective!
Tip for consumers:
It takes an act of Congress to cancel this service and they will try to keep your fees despite providing zero materials or services!
Thank you for bringing your concern to our attention. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. We would like the opportunity to provide you with some clarification and get you the support you need by investigatong this matter further but would need a bit more information to do so; please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly.
Though we are sorry that you are choosing to lose your affordable legal services. LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
You can pay them on time. Every month, for a decade. When you need them they will not fulfill the promises in their contract. They will make up lies to get out of it. When you sue them in small claims court, they get your case dismissed by claiming you agreed to arbitrate. Their salesmen hate them because it is Multi Level Marketing and 99% of the salesmen are supporting the upper 1% without ever even breaking even.
Hello, I would like to first apologize for the late response, we have just started monitoring this site. We strictly adhere to our contract of benefits unfortunately not every case has a positive outcome and that can be disappointing. Yes, we have a multi-level marketing sales opportunity for our plans. Someone can sell LegalShield as a solo associate or lead their own team. The flexibility of our sales model means they define their business opportunity. We appreciate all feedback, thank you.
After being a member for 8 years, all the suddenly received a "LegalShield" letter from the provider services saying my membership was cancelled without notice.
I contact eh corporate multiple times and ask why the respondents said they can cancel the membership anytime if they want to.
I will not recommend using this company's service because they cancel the membership without notice when they know you need to use their membership the most. This company toss their members like toss garbage when their members need the service the most.
I also suspect that people forged this membership cancellation letter because nobody name * as Senior director in the provider services. When I reported to the head office about the membership cancellation fraud issue, nobody did anything. The head office administrative team is not smart enough to protect their member's benefits.
*Personal information redacted by admin
Tip for consumers:
The catch of the monthly membership fee behind the scene: the law firms and the lawyers will stir things up, make you hire an attorney on top of the membership fee you paid every month, then, you will be stuck in with a vast amount of out of the legal pocket bill.
Products used:
membership service
Thank you for your feedback. We understand your concern and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be located in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf.
When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period.
As a mission-based company, dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and only implemented when necessary.
We can understand how this may be upsetting. If you feel that this decision was made in error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday and we would be happy to provide further details if needed.
I was pressured into signing up by my employer. I had a pending court date coming up. Legal Shield did absolutely nothing to help me. I soon discovered how difficult it was to cancel this service. It is a multi-level-marketing scheme. (Pyramid) Do not fall for it.
Von, thank you for your feedback. We're disappointed that you feel our services did not meet your needs. We want to provide some clarification. At PPLSI, our mission for more than 50 years has been to protect and empower people with the tools and services needed to affordably live a just and secure life. While we have many sales channels, we believe in helping our independent associates find empowerment as business owners by doing just that. While there can be negative stigmas around MLM sales channels, we assure you that our products and services are real. 1.8 million households in the U.S.A. are being protected by LegalShield.
Our experienced network of provider lawyers are dedicated to assisting our members with their legal issues. They will work diligently to provide you with the appropriate legal advice and actionable steps to take while strictly adhering to our membership contract of benefits. Understanding your membership benefits is important.
Though we are sorry to hear that a member is choosing to lose their affordable legal services, LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our policy, as stated on our website and in our membership contracts, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
What a scam! The law firm I was assigned to refused to provide assistance for a topic clearly covered in the contract. Nor would the law firm give me a referral to another, stating "we could give you a referral but choose not to. The law firms have sole discretion to decide if they will accept a client's questions and simply have to say "it's a matter of ethics" to avoid helping a paying client. My supposed "advocate" at LegalShield did nothing to help me. A complete waste of my time and money.
Products used:
none, because they wouldn't provide the service I paid for!
Stacy, thank you for bringing your concern to our attention. We would like the opportunity to investigate this matter further and provide you with the support you need, but we would need a bit more information to do so; please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly.
We have systems and resources in place for members to notify us if they're not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Legal Shield put me in touch with an attorney firm that asked me to fill out a form with all of my information prior to a consultation. The firm then sent 100% of my personal information in an email, completely open and in clear text, as a summary. They have clearly not vetted their attorneys nor their processes.
Thank you for bringing your concerns to our attention. We appreciate you taking the time to share your experience with us. We would like to provide some clarification on our communication processes & privacy policy. At PPLSI, we hold ourselves and our extensive network of exclusive legal professionals across the U.S. and Canada to the highest standards. Our Provider Law Firms are required to meet strict legal requirements, as imposed by various government agencies and their state bars, and share information provided by members in ways only deemed appropriate. For further information, please view our full privacy policy at https://www.pplsi.com/privacy-policy/.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield App, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
I had been a legalshield member for 3 years when I attempted to use my membership to get legal support. I submitted the form to get support several times to include- 6/12/2021 7/19/2021 8/10/2021 Neither Legalshield nor my assigned provider ever contacted me. I finally attempted to get support for a different issue in March 2022. For the first time, a provider actually called me. I gave them my information and asked to escalate. Then they went silent again. On April 19th 2022, I received a survey from Legalshield, which I rated as very low. Their loss prevention people began calling me. I asked for another provider but they said they cannot do that. At this point, it was clear that Legalshield had no intent of ever providing me a service
Ben, thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield App, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. After looking into this matter, though we regret to hear about your membership cancelation request, we have confirmed that it has been processed as you requested, and we certainly hope to assist you in the future should you return as a member.
The attorney called me back same day only because I called super early in morning. Their advice was garbage. They tried to convince me in Indiana that statute of limitations on credit card debt is 10 years. Um no it's not. It's 6 years from the last payment received. The suggestions/recommendations of the attorney I spoke with over the phone wasn't anything new. I finally got into touch with a local attorney in my area who actually knows the law for my default judgement case here in So Indiana. It's a flat rate. I emailed legalshield this evening to cancel my membership. Total waste of time & money. I wouldn't have left any stars if that were an option.
Paula, thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience, as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Though we are sorry to hear that a member is choosing to lose their affordable legal services, LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our policy, as stated on our website and in our membership contracts, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. Cancelation requests are processed in the order they are received. Once a cancelation is processed, all billing charges cease. We appreciate your time and hope to assist you in the future should you return as a member.
I signed up because I have a real estate dispute. I was told over the phone that Legal Shield cannot get involved because a trust is involved. Legal Shield advertises as help for estate planning and real estate. Talk about false advertising.
Nathan, thank you for your feedback. We're disappointed to hear that you feel our services did not meet your needs. We want every member to have a positive experience, even in those times when there may not be a legal solution available for the situation. We try to assist with most personal legal matters. However, based on the circumstances and each particular legal case, our membership may not be able to help, or the legal advice best for your situation based on the professional opinion of the provider law firm may be that it's not in your best interest to pursue the legal matter. We understand that can be frustrating. If you have further questions or would like to speak to someone directly on this matter, please contact our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you.
Feldman Kramer & Monaco, Legal Shield law firn provider in New York, could not write a simple demand letter to obtain my mother's medical records. They wasted 3 weeks of my time before referring me to an elder care lawyer that does estate planning for a fee. You would have thought that I requested a constitutional amendment. The process was completely riduculous. On a separate matter, I needed a Civil Court attorney. Feldman referred me to an attorney that handles traffic tickets! I was so angry. The attorney's website says traffic tickets all over so there was no excuse for Feldman to make this referral. Legal Shield offers NO advocacy service. They will leave you hanging with your legal issues. Complaints to Legal Shield fall on deaf ears so do not waste your time. It is a shame that they are not monitored by any legal standard. I guess I should just take my complaint to the Bar Association. Perhaps, an ethics committee would help them understand their obligations.
Tip for consumers:
This is not a real legal service
Products used:
Legal service
Michelle, we understand your concern, and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be found in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf. When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter, and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and is only implemented when necessary.
We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed.
I've been using LegalShield for almost a year and it's an OK site. But you're only going to get legal advice since some areas will get referred to a lawyer outside of LS which you'll be responsible for retaining. So you really won't get much for $17.99 a month
Note***** I canceled the service as of March 15th because I felt that this is just a referral service and also keep in mind not all specialties are serviced on here and that if you're referred out it's at a 25% discount. Also, customer service asks too many questions as to why you wish to cancel your service trying to guilt trip you into staying when you're not getting anything out of it. I gave it a year and I don't see how they're helping me when I am just wasting money.
Hello, let us begin with an apology for the late response, we have just started monitoring this site. The legal system requires every law firm to perform a conflict check. Ethically a law firm cannot represent a client if they have previously represented the adverse party. Unlike other subscription services like Spotify and Netflix, LegalShield requires cancellation requests to be submitted in writing. We must ensure that the person requesting cancellation is authorized to do so. We do this to protect members as upcoming legal situations can cause individuals in the same household (and on the same membership) to take actions that may not be in the best interest of everyone involved.
So far so good. Signed up for this a few months ago. And im getting what i was promised. Access to real lawyers when i need advice over the phone. It works best if you prep all your questions ahead of time before calling. Because i kept thinking of mre questions and had to keep calling back, and thats a bit of a hasstle
Thank you for the kind words!
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We create services that protect and empower people. Our vision is to build a better world where access to justice and security is equal for every human — regardless of gender, race, orientation, education, social status, or personal wealth. PPLSI enables everyone to pursue their life – to worry less and live more – without the fear that a legal or privacy issue might bring it all crashing down.
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PPLSI protects and empowers people with the tools and services needed to affordably live a just and secure life.
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PPLSI is making a difference in the lives of our members. Through affordable legal services, we recovered and saved our members over $22 million in 2020. With our privacy and identity theft protection services, we saved our members an additional $5,000,000. With more than 1.8 million family members and 100,000 small business members, PPLSI brands provide access to technology and professional experts to make life better.
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We innovate and disrupt the traditional legal system – an expensive, complicated, and time-consuming system to make legal access simple, easy and affordable.
In the same way that Uber forever changed the transportation industry, Amazon created a new way to shop for everyday goods and Netflix changed how people consume TV shows and movies; PPLSI is the disruptive force providing millions of people with access to the legal and identity protection services they deserve.
Founded in 1972 to bridge the legal gap, LegalShield has grown to empower millions of lives across North America. Our mission is to protect and empower people with the tools and services needed to affordably live a just and secure life. Wherever people have access to their phones, they have access to their firms!
In the same way that Uber forever changed the transportation industry, Amazon created a new way to shop for everyday goods and Netflix changed how people consume TV shows and movies, LegalShield is the disruptive force providing millions of people across North America with access to the legal services they deserve.
LegalShield Members receive legal advice on an unlimited number of personal legal issues for a monthly subscription fee. With a dedicated law firm on hand to offer legal guidance when it’s most needed, our members can make informed decisions quickly and easily without the hassle of appointments or high hourly legal rates.
From advice on warranty issues to real estate, speeding tickets to estate planning and beyond, an actual lawyer is on hand to help people navigate through personal legal matters – no matter how traumatic or trivial they may seem. And we offer 24/7 emergency access for covered situations.
We provide access to thousands of lawyers through our dedicated network of law firms, and LegalShield gives members a 25% discount off our provider law firms’ standard hourly rate, even on legal matters that are not otherwise provided by the plan.
Thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.