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LegalShield has a rating of 1.4 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LegalShield most frequently mention law firm, and customer service problems. LegalShield ranks 167th among Legal Services sites.
This company responds to reviews on average within 4 days
I have the good fortune of having this service for over thirty years. Used it dozens of times and always gotten great help! I highly recommend these services for getting advice, reviewing contracts, writing letters and so much more!
There are others out there that are good. This company misrepresents its services. I signed up and was not able to speak with an attorney. I scheduled like I was supposed to and the attorney never showed twice. They don't want to refund your money even if they can't provide a law firm for you. Just don't use them is the answer.
A business contact shared LegalShield with me ten years ago, and I really didn't understand the value of it at the time. Since then, I have used this service to assist me in selling my home, helping me through tax issues, landlord/tenant issues, they walked me through filing a conservatorship (saving me $20k), helping me with questions during Covid, writing demand letters for faulty mechanical work on my vehicle, medical malpractice help, countless questions answered on forming a business, they filed my LLC and had it back to me in 3 business days, they wrote demand letters to clients who were late in paying (I collected over $20k thanks to demand letters from the firm), answered my ADA questions when I remodeled a commercial building, answered my questions about hiring/firing employees, HR questions and numerous other matters. I find that many people have a misunderstanding about what this service is, and what it isn't. Do they represent you for any legal matter for $29.95? No. Can they tell you exactly what to do with your legal matter if you haven't retained them? No. That's not what this service is for. Can you ask them unlimited questions and get a call back very quickly? Yes. Can you even call back and ask to speak with another attorney? Yes (I've done this many times). Does any other lawyer in the land guarantee a call back within a certain timeframe? Absolutely not. Will they review your contracts and documents within three business days? Yes. Will they get an attorney for you to talk to anywhere in the United States? Yes. The idea is you have unlimited legal access with high-quality attorneys and you only pay a measly $29.95 per month. Over the past ten years of using this service, there have been attorneys I just didn't like. I called back and they gave me a new one, much like being assigned to a doctor you don't prefer. I wouldn't be without this service and appreciate the peace of mind it gives me.
Tip for consumers:
Read the legal plan contract so you understand what is covered
So I received this as a benefit from work and thought it would be a great idea for legal advice. Well a year later my wife decided she didn't want to be with me anymore so after being separated for 6months we agreed to use this service to go through with our divorce since we had agreed upon everything and with kids involved we thought maybe it would be smarter. Well the first lawyer I talked to was great gave advice explained some of the things we had questions on. So got the money together for court cost and sent them the money and then all the paperwork. This was October of 2021 after 3 weeks of them receiving the paperwork I hadn't heard anything about it. So called and was told the paper floated around the office and was Finally at the attorney in the office who would be handing the case. I was told they would call. By the end of the next week another 2weeks I called again. They said that the attorney was not in the office but they would have him contact me. Later that after he called and apologized it was taking so long and he would have it to me in a week or 2 at the latest. We are now in December and the first draft was not correct second time was sent had some. Errors and missing items. So called and talked to him. Asked some questions he was rude and acted like I was ruining his day. So filled out and fixed and sent back now into January February still nothing paperwork comes back to be notarized and signed by both of us. now it's March and she has changed jobs and insurance info has changed so she informs him and I received from him. Dayimg how tired of this he is and this needs to stop and how we need to agree on this as per terms. I gave him the information. Finally in April the paperwork was filed and we have a court date. I should have just used legal zoom would have been done before 6moths.
Don, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF and a member of our team will reach out to you directly. We look forward to assisting you.
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We create services that protect and empower people. Our vision is to build a better world where access to justice and security is equal for every human — regardless of gender, race, orientation, education, social status, or personal wealth. PPLSI enables everyone to pursue their life – to worry less and live more – without the fear that a legal or privacy issue might bring it all crashing down.
Our Mission
PPLSI protects and empowers people with the tools and services needed to affordably live a just and secure life.
Real Impact
PPLSI is making a difference in the lives of our members. Through affordable legal services, we recovered and saved our members over $22 million in 2020. With our privacy and identity theft protection services, we saved our members an additional $5,000,000. With more than 1.8 million family members and 100,000 small business members, PPLSI brands provide access to technology and professional experts to make life better.
Disrupting Justice
We innovate and disrupt the traditional legal system – an expensive, complicated, and time-consuming system to make legal access simple, easy and affordable.
In the same way that Uber forever changed the transportation industry, Amazon created a new way to shop for everyday goods and Netflix changed how people consume TV shows and movies; PPLSI is the disruptive force providing millions of people with access to the legal and identity protection services they deserve.
Founded in 1972 to bridge the legal gap, LegalShield has grown to empower millions of lives across North America. Our mission is to protect and empower people with the tools and services needed to affordably live a just and secure life. Wherever people have access to their phones, they have access to their firms!
In the same way that Uber forever changed the transportation industry, Amazon created a new way to shop for everyday goods and Netflix changed how people consume TV shows and movies, LegalShield is the disruptive force providing millions of people across North America with access to the legal services they deserve.
LegalShield Members receive legal advice on an unlimited number of personal legal issues for a monthly subscription fee. With a dedicated law firm on hand to offer legal guidance when it’s most needed, our members can make informed decisions quickly and easily without the hassle of appointments or high hourly legal rates.
From advice on warranty issues to real estate, speeding tickets to estate planning and beyond, an actual lawyer is on hand to help people navigate through personal legal matters – no matter how traumatic or trivial they may seem. And we offer 24/7 emergency access for covered situations.
We provide access to thousands of lawyers through our dedicated network of law firms, and LegalShield gives members a 25% discount off our provider law firms’ standard hourly rate, even on legal matters that are not otherwise provided by the plan.
J.D., thank you for your glowing review and for being a loyal member for the last ten years. We couldn't agree with you more; from resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thank you for taking the time to share your experience with us. Thank you for being a valued member of LegalShield.