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    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

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Overview

LegalTemplates has a rating of 4.0 stars from 2,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.2%
Positive
452
Neutral
12
Negative
21
View ratings trends
23
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How would you rate LegalTemplates?
Top Positive Review

“Start up”

Mark G.
9/9/24

I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections. I found documents at my fingertips that I have been looking for months and years. I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.

Date of experience: 9/9/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,517)

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Reviews that mention popular keywords

customer service (189) trial period (25)
Thumbnail of user jacobw111
Philippines
1 review
0 helpful votes
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August 20th, 2019

Being divorced with children, I need to have proper agreement with my x-wife about parenting plan. Able to see this website & got interested with their offered services. I contacted them first and they have explained me everything which helped me alot. Thanks, Legal Templates for making this website easy and user friendly.

Date of experience: August 20, 2019

Thumbnail of user brookelynsmail
Arizona
1 review
0 helpful votes
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October 7th, 2023

I needed the eviction to be easy to understand and fill out, and it was! It was as simple as choose my State, enter the parties info...and reason for the eviction, pay only a dollar for the trial and PRINT. Thank you for making the process a little easier and professional

Service

Date of experience: April 21, 2023

Thumbnail of user craign300
Florida
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

Always seem that you have all the answers haven't have a problem using your service yet

Date of experience: April 2, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your kind words! We're thrilled to hear that you've had a positive experience using our service and that you've found the answers you needed. If you ever encounter any questions or need assistance in the future, please don't hesitate to reach out. We're here to help anytime!

Thumbnail of user aaronr47
Massachusetts
1 review
0 helpful votes
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August 10th, 2017

I am currently going through a divorce and my wife had used my card to get a form for the services legal templates provides. I called customer service and spoke with Benjamin and he was very polite, courteous and understanding of the situation. He promptly cancelled the subscription and graciously offered to refund the charge. I appreciate him going above and beyond in his customer satisfaction. I would use this service in the future because of his customer service

Date of experience: August 10, 2017

Thumbnail of user biancas33
Philippines
1 review
0 helpful votes
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July 16th, 2019

I signed up for their 14 days free trial period and I was able to download all the documents that I needed for my rental property. One of their customer service representatives helped me with my cancellation, I was not charged. Quick and easy.

Date of experience: July 16, 2019

Thumbnail of user georgem255
Virginia
1 review
2 helpful votes
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March 2nd, 2018

I had a billing problem requiring a refund and David, the senior customer service rep was quick to intervene and assure me that the refund will be processed as soon as possible. That is all anyone could ask for and it is greatly appreciated.

Date of experience: March 2, 2018

Thumbnail of user birgitl13
Florida
1 review
0 helpful votes
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May 12th, 2023
Verified purchase

I am looking to evict a lady, who rents a room from me. I notified her verbally and by letter that I want her to stop smoking in her room. I set up an area in the garage for her with a couple of chairs etc. It went okay one day. Then she went back to smoking in her room again.
At this point I need to be the landlord. But I am not familiar with eviction process. Then I found this website with FREE documents. Thank you to the lawyers who know that there are people out here who can't afford to hire someone to do this!

Date of experience: May 12, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

It's always a joy to hear from satisfied customers like you! We're grateful for your support and for sharing your experience with others.

Thumbnail of user melissaa211
California
1 review
0 helpful votes
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August 29th, 2019

This is a site you can rely on to get documents and contracts for your rental property. I am amazed that I was able to get it here for free using their 14 days free trial period. Thank you so much for your help.

Date of experience: August 28, 2019

Thumbnail of user richardk359
Arkansas
1 review
0 helpful votes
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November 2nd, 2018

Using the template was easy, straight forward and created an accurate professional document. Also, I had a problem with billing that was COMPLETELY my fault and Victoria handled it with polite professionalism. Great customer service!
Thanks

Date of experience: October 31, 2018

Thumbnail of user mannyp54
Arkansas
1 review
0 helpful votes
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October 16th, 2022
Verified purchase

I had been browsing for sometime to look at the sample purchase agreement. Many sites out there offer forms that you can fill and customize only to realize at the end you have to provide your e-mail and either subscribe or pay high onetime fee. These sites basically waste your time and don't even offer a preview of full form, but they will collect your email and perhaps sell it. On the other hand, 'LEGALTEMPLATES.NET' lets you see the entire form and download w/o any strings attached. They also explain each section in detail so you can decide what information is relevant to your transaction. Truly happy I found this site and highly recommend it for those infrquent users who need a simple legal form w/o subscription.

Date of experience: October 16, 2022

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for the kind words, Manny! It always makes our day to hear that people like you enjoy our product. Thanks again for taking the time to reach out and share your experience. Please get in touch if you have any other questions or comments.

Thumbnail of user brendanf4
Illinois
1 review
0 helpful votes
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July 21st, 2017

Legaltemplates is very customer friendly. I was very pleased with their willingness to refund money and work with my complicated situation. I definitely recommend them to anyone who is looking to get legal documents made online.

Thanks,
Brendan

Date of experience: July 21, 2017

Thumbnail of user m.g9
Georgia
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

Was looking for Advance Directive for an elderly neighbor. Was able to find the site that he needed. All the others say free but you have to put the information I didn't know and leave a credit card on file to cancel.

I was able to select my state and print out the form to give to him.

Date of experience: May 5, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Your positive feedback means the world to us. Thank you for choosing our business and for your kind words.

Thumbnail of user katherinea60
Pennsylvania
1 review
0 helpful votes
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November 2nd, 2018

Needed an Intent to Purchase for a real estate transaction. I was able to locate the correct document and was guided through completing it. Easy to download and save as well. Overall a great site for do it yourself legal documents!

Date of experience: October 31, 2018

Thumbnail of user ayodeleo19
Nigeria
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

I had an urgent need to produce a lease document for one of my properties. And browsing through the internet, I discovered this website that offers free-to-use templates. This met my need, and I am sincerely grateful.

Date of experience: September 18, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're so glad to hear that our website met your urgent need for a lease document for your property. Your gratitude is greatly appreciated. If you ever require more templates or assistance in the future, please don't hesitate to return. We're here to help!

Thumbnail of user lakshmir36
District of Columbia
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

Love this site! They are so great and easy to work with. I signed up for the service for one month just to pay them something because it was so helpful to have. I don't really need templates, etc. every month so I cancelled, but I wanted to pay them somehow!

Date of experience: October 11, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We truly appreciate your kind words and support! It's great to hear that you had such a positive experience with our service. Your willingness to support us means a lot, and we're here whenever you need us. If your needs change in the future, we'll be happy to assist you again. Thank you!

Thumbnail of user bobs2254
Michigan
1 review
0 helpful votes
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October 26th, 2023
Verified purchase

In comparison to other similar websites offering forms and documents under the guise of soliciting legal business, this site does actually offer the requested documents and forms without the solicitation. You can choose to browse and or download the documents and not be held hostage for the content you worked to create. The nominal fee for membership seems to be very reasonable. Thank you.

Date of experience: October 26, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We appreciate your thoughtful feedback! It's our aim to provide the documents and forms you need without any unnecessary solicitations or content restrictions. We're pleased to hear that you find our membership fee reasonable. If you have any more questions or require further assistance in the future, please don't hesitate to contact us. Thank you for your support!

Thumbnail of user marshas382
Mississippi
1 review
0 helpful votes
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June 9th, 2023

Form easy to navigate until you get to the printing part. Last August I was in town and decided to swing by hunting property knowing my nephew had moved off property. I found a Howard Bower had move a camper on the property without permission. I told he would have to vacated the property. He told me he could get someone to help him get his camper off the property. I have now confronted him personally in December of 2022, again in March 2023. Each time he told me he needed his buddy to come move it for him even there is a fairly new pickup sitting there. On 6/08/2023 I went to the property to check and he will still there. My nephew has also been there multiple times and told him to vacate the property.

Date of experience: June 9, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Marsha! Your positive rating is much appreciated.

Thumbnail of user s.p.o
Wisconsin
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

The form provided appears to include the main requirements for a buy-sell agreement, given any additional relevant information included by the user. Any legal consult (not included) would probably describe the purpose of the Agreement form, the meaning of paragraphs, and whether additional information is necessary for a specific situation. Thanks for providing this low/no cost access to basic legal forms and information.

Date of experience: September 20, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

You're very welcome! We're pleased to offer accessible legal forms and information to help users like you. It's always a good idea to consult with legal professionals for specific situations, but we're glad to provide a helpful starting point. If you have any more questions or need further assistance in the future, feel free to reach out. Thank you for your feedback!

Thumbnail of user danr1507
California
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

I needed a partnership agreement drawn up for a business partnership. My partner and I were dreading going to a lawyer because a previous experience of mine involved a protracted series of appointments that cost a ridiculous sum of money. The form that I found on LegalTemplates was excellent and will be the one we use going forward. I am really glad I found LegalTemplates

Date of experience: April 21, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Dan, thank you for the kind words! Hearing that people like you enjoy our product always brightens our day.

Thumbnail of user terryo28
Wisconsin
1 review
0 helpful votes
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March 6th, 2018

A friend who happens to be an attorney suggested I utilize Legal Templates to obtain a document I needed. It was extremely easy and friendly to utilize. When I experienced an issue I spoke with Charles in customer service and it was resolved immediately. Impressed that there are real people who can assist!

Tip for consumers:
I will use it in the future.

Service
Value
Quality

Date of experience: March 6, 2018

Thumbnail of user andream1881
Georgia
1 review
0 helpful votes
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October 7th, 2023

Legal Lease Agreement Template for the State of Georgia is the standard format for residential lease required for leasing rental property in accordance with federal, state, and local landlord and tenant rights. All agreements should be substantiated by counsel and appropriate regulatory entities responsible for ensuring housing and environmental standards.

Products used:
Residential lease agreement template.

Date of experience: September 8, 2023

Thumbnail of user naziyry
Washington
1 review
0 helpful votes
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February 20th, 2023

Recently, I discovered LegalTemplates while doing some research on doing business in another state. I was impressed with the amount of information that I was able to find here. My research with SOS office confirms that their information is accurate as well. This is one helluva resource that I will place in my book marks.

Date of experience: January 13, 2023

Thumbnail of user diegoa34
California
1 review
0 helpful votes
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August 9th, 2017

Danny U. Seems to be a great customer service representative. He responded to my refund request in a timely and professional manner. I was charged the full amount and was pleasantly surprised with the quick response. Danny said I'd have my refund as soon as possible. Legal Template is a great place for customer service.

Date of experience: August 9, 2017

Thumbnail of user brentb48
Indiana
1 review
0 helpful votes
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August 9th, 2017

The website guides you through a step by step process of what you should do and it is so simple to use. Afterwards I called Benjamin for a quote on what I had done and he said I had done it in the fourteen day trial period and it was free. Great customer support. Thanks.

Date of experience: August 9, 2017

Thumbnail of user wendyc194
California
1 review
0 helpful votes
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May 30th, 2018

I had talked to John and explained my reason and situation for late cancellation. He is very professional to handle my cancellation of subscription, and he also toke care of my one month of refund since my family decided not to use their service at this time. Because of John's professional work and his efficiency, I have more confidence to them. I would recommend this site to others and for my future use.

Service
Value
Returns
Quality

Date of experience: May 30, 2018

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Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

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Thumbnail of user juana103
Betty K.
Typically responds within 4 days

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