• Lensabl

2021 CUSTOMER CHOICE AWARD

Lensabl

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Overview

Lensabl has a rating of 4.0 stars from 5,721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.

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Proactively asks for customer feedback

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 79.7%
Positive
456
Neutral
40
Negative
76

Instant Feedback

5,596 reviews

343
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How would you rate Lensabl?
Top Positive Review

“Easy and efficient”

Mike D.
10/18/24

What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.

Top Critical Review

“Disappointed”

Alissa Q.
9/26/24

The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,

Reviews (5,721)

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Reviews that mention popular keywords

customer service (920) prescription lenses (305)
Thumbnail of user miked2830
1 review
1 helpful vote
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October 18th, 2024
Verified purchase

What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.

Reason I chose this business:

Recommendation from friends

Thumbnail of user jenniferf2908
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase
• Updated review

I love how easy it is to order replacement lenses online! Fast service and you can track everything on the dashboard of your account. Only thing is this is my first pair that has an extreme glare especially at night and for somebody that needs glasses to drive it seems a little dangerous and not sure what happened

Reason I chose this business:

Fast and simple

I love lensabl!
July 27th, 2024
Verified site experience
• Previous review

I love lensabl! Easy and affordable

Reason I chose this business:

Prime day sake

Thumbnail of user chil65
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

This is my first order at lensabl of lens replacement. I got the single vision with their basic lenses that come with AR coating, UV, and Scratch Resistant for only around seventy dollars. I am happy with my purchased.

Reason I chose this business:

Easy and fast processing

Thumbnail of user christic121
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase
• Updated review

It was very easy to place an order and mail off my glasses. It took about a month to get them back, and they were perfect when I got them. A month is not that long, but it did feel long because I didn't get any updates once they let me know they had received my glasses. It could be helpful to send progress emails every week just I would know when to expect them. Thank you for an overall great experience.

Reason I chose this business:

I looked at online reviews, which were good, and it was easy to mail them in and provide the needed information for the order.

The ordering process was easy and offered a lot of...
August 13th, 2024
Verified site experience
• Previous review

The ordering process was easy and offered a lot of options. Hope the final product is just as good!

Thumbnail of user stephaniew2256
0 reviews
1 helpful vote
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October 15th, 2024
Verified purchase

Lensabl offered me the services I needed when my prescription changed. I love my frames I had and really didn't have the money for new frames of the same designer. My local Optometrist was able to swap my lenses out but it would cost over $100 to do that. 😔 Lensabl were not only able to swap my lenses out at half the cost but also shipping was free and I received my glasses in a nice new case with cleaning solution provided! What a great deal! Thank you Lensabl!

Reason I chose this business:

Price, convenience, and quality.

Thumbnail of user paulk3175
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

Lensabl cut out the pesky middle man that is the modern optometrist and allowed me to turn cheap plastic frames that l purchased on Amazon into a work of art that my nose has the privilege of hanging.

Reason I chose this business:

I did some research online, but thanks to testimonials like the one l’m currently typing, my proverbial arm was twisted. L’m happy l listened to what were hopefully real satisfied customers (and not bots that don’t need glasses in the first place).

Thumbnail of user karlf189
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

Overall, it took 2 weeks from shipping to receiving my glasses back. So far the new len's seem pretty nice and of good quality. I think it was about $75 less than what my local eyecare place was offering for lens replacement. No issues at all throughout the process.

Thumbnail of user timothym2149
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

I ordered my lenses online, but had to email for the box in order to have my frames shipped to them and they could be outfit with the lens. Other than that was an easy process and glasses met my expectations.

The box was not originally sent to me so I could ship my frame and I had to email to follow up on it then it was mailed to me.

Reason I chose this business:

Process seemed easy and price was reasonable.

Service
Thumbnail of user jamien334
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

I am pleased with the final product. For some reason it was held up and had to be processed a second time. The website did not track any of the work on the order so that was frustrating, not knowing where it was in the process until it shipped.

Thumbnail of user carolm3758
1 review
1 helpful vote
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October 18th, 2024
Verified purchase

When I placed my replacement lens order, I appreciated having the option of Lensabl sending me a shipping box. When my order was completed, my new lenses and frames arrived beautifully packaged in a new eyeglass case, along with a cleaning cloth and spray. Overall, an excellent experience and service. Thank you Lensabl!

Reason I chose this business:

It's an affordable, easy and efficient alternative for purchasing replacement lenses.

Thumbnail of user allanr233
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

I have sent in two pairs of favorite sunglasses to replace standard lenses with a progressive prescription and both pairs turned out great. I chose Transitions Xtractive for one pair and I'm very happy with them.

Thumbnail of user alissaq5
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard.
As I previously stated,

As I previously stated, it was a disappointment.

Reason I chose this business:

I chose Lensabl because I could get my favorite frames(goodr) made into RX sunglasses.

Service
Thumbnail of user jamesw7124
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

Lensabl's did a great job in fulfilling my order in record time. Not only that they provided a shipping label to print which made it easy to for me to send my frames in. Will do future orders with them.

Reason I chose this business:

Internet recommended them.

Thumbnail of user mayam180
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

The glasses and transition lenses are better than I could have imagined. I was having such a hard time finding frames I liked and when I finally did I couldn't fine anywhere to fill my prescription and add transition lenses at a reasonable price. I love the discount code for first time customers and the extras included in the box like the travel lens cleaner. I will be back once it's time to change my prescription or when I find a new pair frames!

Reason I chose this business:

Great prices, quick service!

Thumbnail of user ashd50
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

For my frame, I ordered single vision polycarbonate lenses with anti-reflective coating and bluelight filter (add-one). It was simple to order. I received a box free of charge for shipping my eyeglasses, and within 1-2 weeks, I received my frame with new lenses. The polycarbonate lenses are high quality, with AR and bluelight filtering coatings. They sent glasses in a folding case with a cleaning kit.

Reason I chose this business:

I just wanted to replace old lenses in my frame. I did not want to buy a new frame. I searched, and it was the only website that offers this service with a free shipping frame and return shipping.

Thumbnail of user ariesw4
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

The process is very simple, fast and worth every penny spent. They made my favorite non prescription sunglasses my favorite accessory with prescription lenses that I could actually see out of. Best purchase I have made in a long time.

Thumbnail of user leeb1222
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

It was very easy to order prescription progressive lens sunglasses. The app perfectly measured my PD when I didn't have that information. The fit and quality are excellent. The entire process took 2-3w from order to delivery. Very professional and they provide humor for free.

Reason I chose this business:

Excellent review in Outside mag.

Thumbnail of user noelles82
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Sent in my frames to put updated Rx in them and I receive an email saying my frame description doesn't match what I sent, but would I like lenses installed in the frames they thought were mine? So I guess they mixed up my glasses with someone else's. But when I tried to contact them in response to their inquiry, I get another email saying do not send multiple e-mails on the same issue and that someone will e-mail me back the outcome. (Meh, customer service options) I would prefer to speak with someone at that point. They have a chat option but it was not as effective as speaking with someone. (my opinion)

see above

Reason I chose this business:

I wanted to try and keep old frames and install updated lenses.

Service
Thumbnail of user meganh256
Megan H. – Lensabl Rep

Thank you for sharing your feedback with us. We sincerely apologize for the confusion and frustration you experienced with your order. It’s clear that the mix-up with your frames and the communication around it did not meet the level of service we strive to provide.

We understand how important it is to have clear and timely communication, especially when there’s a concern with your order. Your preference to speak directly with someone is completely valid, and we’re sorry that our chat and email support didn’t provide the resolution you were looking for at that moment.

Please know that we are taking your feedback to heart and will work on improving our customer service processes to better serve you and others in the future. I

Thumbnail of user brads1162
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Website was super user friendly when ordering lenses. I paid the extra money for 1 day shipping and I was actually surprised that it applied to both shipments (when they send you the box and then when they send your finished glasses). I was also pleased that they did not ruin my plastic frames. The last pair of plastic frames I had got ruined by America's Best, but Lensabl re-lensed them with no issues!

Reason I chose this business:

Luck of the draw to be honest.

Thumbnail of user kenm1268
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

Was unpleasantly surprised to find that insurance would not cover lens replacement in frames I really wanted to keep. The quote I got from Lensabl was about one-third of less of my out-of-pocket quote from my local vision center. Service was fast, and Lensabl kept accurate progress information available for each step of the order. Final touch was very safe snd secure packaging for delivery!

Needed to be walked through measurement process photography; excellent job by representative

Reason I chose this business:

Online reviews were almost uniformly excellent. I had my old frames for years in an unuseable condition even as a backup pair due to damaged lenses, and Lensabl’s prices were such a bargain that taking a chance was a no-brainer. Turns out to have been a terrific choice! Thank you!

Service
Thumbnail of user victorial964
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Fast sending and delivery time, gave me my old lenses and a new protective case with lense cleaner and cloth. They tightened my glasses and they are so perfect with the new lenses I specifically asked for. I definitely would go through them again!

Reason I chose this business:

I heard amazing reviews already and I will also back up those amazing reviews because they where right!

Thumbnail of user vick47
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

I am super impressed with Lensabl and the overall quality of my progressive lenses. It's sometimes not easy to get these just right, and mine are perfect. The transitions are good, peripheral vision is great, and the Tyvex lens is lightweight. My only critical comment is that the other measurements needed are not easy to obtain. I was lucky because I had those on the original prescription for these glasses, and the measurements differed for the right and left eyes. There is no way to account for this with the DIY measurement instructions.

Trying to figure out how to get the other measurements put on the online form, especially since the measurements differed for the right and left eye. The online form needs more flexibility. It took much longer than it should have. I found this frustrating. I finally just wrote the measurements on the RX.

Reason I chose this business:

I was quoted $650 for new lenses from my optician. I figured Lensabl was worth a try since they had options for quality upgrades and used reputable brands of lenses. (I am used to HOYA and Lensabl had other brands with similar quality.) And...much, much less expensive. I could almost order 3 pair from Lensabl for what the optician would charge.

Service
Thumbnail of user torit75
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Loved the Lensabl experience! They send you a box to ship your frames with clear instructions. I will say, I did feel it took a while to return, but it is well worth the wait. My glasses are fantastic! I look super chic with trendy frames, but I can see crystal clear and the tint is PERFECT.

Reason I chose this business:

You offered the most simple, straight-forward service. Every other sight makes you jump through hoops and end up frustrated and give up.

Thumbnail of user traceyr423
0 reviews
1 helpful vote
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October 16th, 2024
Verified purchase

My husband and I are headed off to our honeymoon and a few years ago I lost my favorite pair of glasses so I was hoping to get a prescription pair for this trip. Ordering was incredibly easy and even tho there was a hiccup with the production I still received perfect sunnies and I cannot wait to wear them all the time

Thumbnail of user graemeb75
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

I love goodr glasses, for everyday as well as sports activities. As a prescription eyeglass wearer, I'm thankful that Lensabl is now an option to order goodr prescription glasses at an affordable price!

Reason I chose this business:

Cost, efficiency, goodr prescriptions.

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From the business

Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.

Upgrade your vision today at lensabl.com

Company Representative

Thumbnail of user clarked2
Jason B.
Typically responds within 12 days

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