Lensabl

Lenses only order has been "in Production" status for nearly two weeks. Different story 3 times? No system updates. Everyone is super sorry but...WTF are my glasses? Losing patience.

Painless process. Only way it could be better would be make it faster, but I would not want to sacrifice quality. Also make it easier to check on status. Otherwise well done.

I sent my Stella McCartney glasses in to be fitted with distance lenses and they came back perfect (only they still have my Stella case so I need to get that back!)

While I've only had the glasses for a few days, the lenses are great so far, the turnaround time was fast, and the price was reasonable! I think it's a great service.

Great lenses! Good value! Only problem was I shipped the frames in my Bose case and it was not returned. The case the provided can't be used either my Bose tempo frame. Would like my case back.

I recently sent my glasses to have the lenses replaced and the process was smooth and I had no issues. They kept me in the loop every step in the process and I was so excited to receive my glasses.

I had a little trouble with the website but with a few "chats" with customer service, I was able to work it out. The delivery took longer than expected, but I am totally happy with my glasses!

I got my glasses back in less than a week, perfectly done and in a very nice packaging! I sent a first pair as a test and I'm definitely sending more for them to have them done.

I ordered new prescription progressive lenses to replace in my sunglasses when my prescription changed. Sent them to Lensabl and got them back. Easy process.

Two months ago I sent in my old eyeglasses for new tinted Progressive lenses but received single vision, non-tinted ones instead. (The error turns out to have been largely my own.) I contacted "Alex" by email who sent me a return label. I sent the glasses back and had several email exchanges with him to ensure the order would be properly filled this time; this took some time (up to a week at one point) but Alex was helpful and I believe worked to ensure I would get what I wanted (Progressive, Sunglasses G15 tint Level I, CR39 material). I confirmed in a reply to his latest email two days ago that this is what I wanted. An hour after sending that email, my eyeglasses arrived! Surprised, I opened the package and found once again the order was incorrectly filled (single vision-- properly tinted this time-- but NOT Progressives!) I emailed Alex immediately requesting another shipping label but I have not heard back from him (as I said, there has often been a delay for which Alex has been apologetic.) I sense from Alex that he (and Lensabl) is trying to make this right. I will need to send the glasses back one more time. My only major criticism so far is how long it takes for an email response to my emails. When I finally receive my properly filled order I will be able to write a positive review...

Lensabl took nearly two months to process my lenses and customer service was slow to reply to questions and concerns. I do not recommend this service.

Lensabl provides a seamless process that gave me with the prescription I needed in the glasses I wanted. I would highly recommend them!
-A satisfied customer

I had a great experience with Lensabl, from the customer service (I was on the fence about the high-index lenses) and the quick shipping times. Love the final product!

Your service is professional and cost effective. You have been great handling my unique frames. Your service team response is timely and was able to address all my concerns.

This was my first time using Lensabl and I found the entire process to be extremely easy and the turnaround time was super quick. Definitely recommend!

I have a pair of Rimless frames that I LOVE! My local opticians will NOT replace the lenses as they say they could damage the frames. I'm sure they just want you to purchase new for the $650.00. I found Lensabl two years ago and they replaced my lenses no problem!
This year I did the same thing. They didn't tell me they could NOT replace my lenses at all. Some things changed on the web site and I ordered them again. When they came back it seemed like the anti reflective wasn't on my lenses. I tried to like it but did not. I sent them back with the understanding on their part that they would spay a coating and it might affect the transitions. I was fine with that. I just got them back yesterday. They DID obviously make a mistake and gave me two new lenses. It's fantastic! I feel with so many businesses short on help, or new employees it was just an over site and that they would make it right and they DID! I will NOT hesitate to use this company every year especially when I'm saving almost $400. Thank you Lensabl for providing me quality lenses in my favorite frames!

This order, as well as the previous, took weeks to fulfill. No communication throughout, and I received tracking info the day I received my glasses. This will be the last time I use lensabl.

After cataract surgery I no longer need distance lenses. This frame was converted to reading glasses which I do need and lives to see (no pun intended) another day. I will do this again.

I really liked my old frames and it was so great to be able to have them updated to my current prescription. The turn around time was fast and the site easy to use.

The shopping experience is -- and this is a good thing -- uneventful. I sent in the "designer" frame I wanted to reuse, and I got it back in a week or so with replacement lenses.

Such a convenient service! I had some readers that were too strong in frames that I loved. The new prescription lenses are perfect and I love being able to wear the frames I loved!

I ordered a pair of glasses online, frames and lenses from another company. When I got them, I could tell there was something wrong with the lenses because I couldn't see through them correctly. I tried to contact that company but the customer service was horrible. There was a big communication/language gap and they wanted me to jump through hoops to prove they had made a mistake and that the lenses weren't correct. Needless to say, I stopped bothering with that company and luckily found Lensabl while searching online.

I couldn't be more thrilled with the whole experience! It's so easy and customer friendly from start to finish. The email updates and communication are top notch. I even got a notification that through their quality control inspections they found something wrong with my lenses and were starting on making another pair. After my experience with the company I got them from, I was so happy and impressed to find out that Lensabl caught an issue and fixed it themselves! I appreciate their quality control and communication SO much, especially after what I went through with that other company. I will gladly order from them again, tell everyone how amazing they are and plan on sending another pair of glasses to them this week!

I had some expensive non prescription sunglasses and sent them to LenDale with my new prescription, it was an easy process, just followed the steps online and I just got them back. They are great!