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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Customer service very helpful and informative. The first set of lenses were very blurry since the frames sit low on the bridge of my nose. Returned it, and was updated periodically.
I just used them at work on Sunday they are nice and clear- no more having to use two glasses- prescription and protective goggles that are heavy on my nose and ears!
Mahalo!
I was extremely pleased that I could get new lenses to fit my old Versace frames (frames still in decent condition). I feel like my new lenses are of excellent quality! I definitely would use them again and refer them to anyone!
Ordered replacement lens for my existing frames. Went with a pair of G-95 lens to replace my outdated transition prescription, I was looking for more protection at the beach. Fit, look and prescription are perfect.
4.5
Half point off for taking so long (a month) because they had to redo the lens. However, they were very careful with the fragile frames. The quality was great and everything was done from home. They were also responsive to questions, etc.
After being gifted a pair of Stoggles In March, I promptly sent them to the lab in Los Angeles from Montreal Canada. They arrived but were lost at the lab. After many emails with apologies as well as promises to replace the frames, I received only the lenses on May 30th. Clearly communication and customer satisfaction are not a priority for Lensabl. It's too bad. So to sum it up: Frustrating, unprofessional, unaccountable. I still haven't heard from customer service regarding a refund as I am beyond the point of negotiating and waiting for Lensabl to do the right thing. I will not recommend this company and will send my coworkers(I work in healthcare and safety goggles are a must) elsewhere.
Second time I've used Lensabl. I'll keep my box and case so they don't have to keep sending me one. I know what glasses I like so I can find the exact used frame online and then have lensabl update my prescription. I've done wire frames and they've looked great both times! Saved me a lot of money, so thanks a bunch!
Very old pair of frames that I loved and wanted to use as sunglasses, my dreams came true! Lensabl did a wonderful job.
I purchased some special frames from SLYK Shades and they recommended Lensabl to fit them to my Rx. I had some unexpected difficulties with the frame, so it took longer to get the right ones sent to Lensabl for my lenses. During this process, Alex was my go-to guy and kept me up to date via emails. If i had a question, he got back to me with an answer within the day. The process of online ordering (even for my complex progressive lenses) was smooth, but humans reached out to verify some of my details, to be sure they got it right. I just received my glasses back this week and they are clear and sharp and i am delighted with the results. I would use Lensabl again anytime and will recommend to friends, too!
My Stoggles were returned to me very quickly and the presentation was beautiful! Really impressed with the quality.
My online experience with ordering replacement lenses with Lensabl was user friendly and convenient. Most of all, your customer service support from I received from, Jove L, was expedient, courteous, professional and very thorough.
I had an older pair of glasses relensed. They work great. I pwill use this service again.
I'm very pleased with me replacement lenses and the fairly quick turn around. However it would be helpful to receive notification of shipment, and a tracking number.
My glasses took significantly longer than expected to arrive with very little communication from Lensble
Had to have a little patience but that could be the Mail service just loved that I could send the pair I liked not just what they had and was able to fill the Rx... I have two more I will be sending in two months this time the wait won't feel as long because I have my eyes.
I was a little worried about ordering prescription sunglasses online, especially after I read some not-so-great reviews of the site. It took awhile (about 3 weeks) but my sunglasses have arrived and I love them
The entire experience was very easy! I had a pair of frames I wanted to use. Ordered the lens, shipped out the frames, in two weeks perfect sunglasses!
Definitely will be using Lensabl again.
I'm very happy with the way my lenses turned out. Took a little longer than I expected, but I'd rather have the quality over fast shipping. So thank you so much! I will be a repeat customer.
I'm very disappointed that I can not see out of my stoggles after lensabl put in my prescriptions. I am a front line worker and now have to wait even longer to use my stoggkes, let alone paid a bunch of money that is completely wrong.
This is the 3rd pair of sunglasses that Lensabl has made for me. As usual you do not disappoint! Thank you!
Really bad. It took almost 2 months to get my glasses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members