LensablReviews 6,050

I have perscription Under Armour Battle wrap sun glasses that I use every day. They were scratched and the script was about 4 years old. A new pair was going to be around $450. They put new lenses in it for less than half that. Perfect! They are so crisp it took me a while to get used to them... but that's a good thing! Will do it again when needed!

After a month of waiting one of my orders came with the wrong prescription. I asked for a refund and no one has responded to me.

It was a good experience and a great pair of glasses. They are perfect and work to all specifications. But. They did a great job of notifying that my frames had arrived to them. After that it got quiet for weeks. I found a way to at least see when they had been mailed to the lab. But it was a search. Finally, an email that they were on their way. For some (me, I guess) communication is comfort. Maybe an email in the middle of the process to say « All is good » would sell the experience.

Everything was good, except for a hitch in the road. I have used Lensabl before, and was very pleased with the product, so I decided to purchase another set of lenses for my new frames. Moments after I made the order, I realized that the address was incorrect, so I sent a message to customer service to update my address. Customer service confirmed that my address was updated. Weeks went by, and I checked up on the order, only to find that the mailer box was sent to my old address. I messaged customer service about this and they wanted to charge me more money for a new box to be sent out, when it was really their error. It wasn't a lot of money, but the principle of customer service had been acknowledged, and left me a little upset as to why there was a delay in the box. Other than that, I mailed out my frames and received them with lenses to specification. I am happy with the overall product but hope that customer service can improve and have the capacity to do something simple like update an address way before shipping ever takes place.

I used lensabl to get Rx lenses put in my Stoggles safety glasses. It took several weeks to get my glasses back. I wish I had gotten a notification when my frames were received by lensabl so at least I would've known they made it there safely. When I finally got them back, the lenses each had a small circular mark/engraving on them in the corner. Weird. It doesn't affect my vision so won't return, especially since I don't want to wait another month to get them back again.

I've ordered several lens replacements with tinting from Lensabl (new lenses for same frames), and each time has been both good and bad. When I order grey-tint lenses, they arrive exactly as specified. When I order G15 lenses, though, they are *never* right the first time. It happened last year, and it has happened again. While Lensabl did agree to remake the lenses last year, shipping the glasses back and awaiting the correction means another ~2 weeks or do without my glasses. (I'm still waiting to see if they'll agree to redo this year's error.)

As you can see in the photos, G15 level 1 tint (as shown on Lensabl's website) is really just a hint of color. But my glasses (as shown) are nearly a level 3.

Compare that to the grey level 1; what's shown on the site is exactly what received.

I would hope that they would be upfront in admitting that they have quality-control issues with (at least) this particular tint type, but so far customers must simply wait and hope for the best.

I should add that these were both ordered at the same time and shipped together—but evidently no one ever looked at them side by side.

So, as to the ratings, service could definitely be better. Quality, value, shipping all depend on whether they get it right. And what seems clear is they can get it right—half my order was perfect—but it's very inconsistent.

I would say that I am am very satisfied with the results of the sunglasses I ordered.
Although, I had to wait a month for them to get here, which to me was ridiculous for timing!
I will say, that my lenses in the Rayban frames I sent them, could not accommodate the prescription,
So maybe that contributed to the production hold-up. Just be aware, if you need them ASAP, be sure to check with Lensabl about the availability of lenses they have on hand!

I had two pairs of lenses put in two different frames, and they work great.
Takes time for shipping there and back,
But saved a lot of money.