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Lensabl

Overview

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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5,676 reviews
+344
How would you rate Lensabl?
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California
1 review
0 helpful votes
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Disappointed
December 30, 2021

1st:
It was my mistake submitted my sunglasses prescription for my Stoggles eye glasses. Definitely it was blurry but that's my fault.

2nd prescription:
Finally, got my new eye glasses prescription. But when I received my new eye glasses prescription Stoggles.
It was blurry, just like my 1st order and very disappointed.

Date of experience: November 30, 2021
Minnesota
1 review
0 helpful votes
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Looks good
April 29, 2021

The lenses were originally blue ombré. I had asked for the lenses to be the same color but completely blue instead of ombré. They arrived blue ombré instead of solid blue. Maybe I wasn't clear in my request. I am grateful to have my frames back. They look good. Grateful to have the sunglasses back before my trip.

Date of experience: April 29, 2021
South Carolina
1 review
0 helpful votes
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Good experience
October 15, 2020

This was my second order of glasses. Although it was a rocky journey, (Lensabl broke my frames, I was reimbursed after providing a receipt, and after
Several discussions with the help desk offered to pick out new frames from the Lensabl website so I could get my glasses), I am thrilled with my new
Glasses.

Date of experience: October 15, 2020
Florida
5 reviews
0 helpful votes
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Not really happy
April 1, 2021

I went to Lensabl because I was unable to find a local business willing to put lenses in a frame that I already had. I filled out all the information and sent the frames in. After about 1 month of getting all questions answered etc, the glasses still were not ready. I was told they didn't pass final inspection and a rush would be put in place to get them to me ASAP. Long story short, two more weeks passed and I finally have my glasses. So after approximately 6 weeks I finally have glasses. The lenses are really thick and look like Coke bottles, and they don't seem to be my proper RX. I can see with them, but I feel for the price, they should be much better. All of my other glasses in the same and lower price range are much better. Needless to say I'll be searching for another company to make a lens for these frames. I will contact Lensabl to see if they can change them, but I would much rather have a refund, which I already know is against their policy, and now I know why. If you can view the photo I submitted, the Lensabl is the bottom pair, notice the thickness of the lens, this is also very distracting to my peripheral vision.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2021
California
1 review
0 helpful votes
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Once you go trivex, you can't go polycarbonate.
August 22, 2021

So I've made two purchases with Lensabl. The first were prescription sunglasses with all the bells and whistles and trivex lenses. These glasses were spec-tacular. I mean the clarity, it was like 4K quality visibility. When I went to go order prescription sunglasses, I opted for the polycarbonate lenses to save a little money, but got all the other bells and whistles. I'm sad to say that I'm dismayed and not at all satisfied with these sunglasses. The clarity is just not there, it's not "~4K" visuals like my prescription eye glasses.

I feel like I've just wasted my money at this point.

Date of experience: July 23, 2021
Oregon
1 review
0 helpful votes
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Following cataract surgery, my prescription changed dramatically. I could drive well, but I couldn't read the numbers on a the dashboard. I became astigmatic so I saw double characters in full light. I depend on my eyes a as a pilot, and as a doctor, I had very survivable frames, and replacing the lens seemed and intuitive easy process... three months, a second trip to a local optometrist for an additional measurement, and 12 messages back and fourth to the company, my glasses arrived.

Two sets of boxes from lendable were lost, so I packed my own, I took photos and gave the name foreach frame with instruction to avoid confusion... the instructions were lost. Three and one half weeks after they agreed to place the lens on priority, they arrived.

My local opticians lab could not, or would not, make lens for my old frames. In retrospect I'd pay for new frames and faster service and star local,

Date of experience: February 9, 2021
Oklahoma
1 review
0 helpful votes
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New lenses
August 11, 2024

Great affordable lenses. I received my frames back with my nee rx lenses and couldn't be more happier.

Date of experience: August 1, 2024
Arizona
1 review
0 helpful votes
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Stoggles with prescription lenses
February 4, 2021

GREAT PRODUCT!
I ordered the stoggles easily and then shipping them out to get my prescription placed was efficient, quick and a breeze! This product is going to be such an assist to my 12 hour shifts!

Date of experience: February 4, 2021
Massachusetts
1 review
1 helpful vote
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Low quality service
June 25, 2021

It was pretty quick, and it was easy to set up... but the quality is low. I needed lenses put into "stoggles", the protective goggles all over Instagram, and stoggles recommends lensabl. Even after the discount, they were still pretty expensive because I wanted an anti smudge coating. The first lenses they made didn't pass the quality check, so they were making others. Then they overnighted me the goggles when they were done, which I thought was cool. What's not cool is that they hacked up the rims of the goggles pretty bad getting the lenses in, the cutting of the lenses isn't symmetrical, and they're not even flat in the frame. It's a little disorienting to wear them. The coating I paid extra for does nothing, I could've just gone through a local eye dr for the same price. If I didn't need to wear these stupid things for work bc of Covid, I'd return them. They're still better than wearing goggles over my glasses, so 2 stars for that.

Date of experience: May 26, 2021
Maryland
1 review
0 helpful votes
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Over the Moon
January 10, 2021

I've never purchased lenses online and I did some comparison and reviewed a few other sites and by far I believe your prices were the most reasonable and the care and which might purchase arrived was very impressive and thank you for the additional care items and I love the box in which my glasses are to be capped when not in use it could almost double as a very expensive coin purse thank you and I hope to be able to provide another pair for you that I would like implemented with prescriptive lenses.

Date of experience: January 10, 2021
New Jersey
1 review
0 helpful votes
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Exceptional products
January 25, 2020

Exceptional product with free shipping of your glasses to and from your destination, easy process, I ordered the sapphire transitions, they look great and love the quality of the lenses, ALSO love the case that is included with the final product, very innovative and great quality, thank you Lensable. Already ordered a 2nd pair.

Date of experience: January 24, 2020
Andy B. Lensabl Rep
over a year old

So glad we could help Arsen! Your frames look great and we can't wait for you to get back your second pair :)

Texas
1 review
0 helpful votes
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Great service!
December 19, 2020

Awesome service, glasses came back in good shape with quality lenses. Plus they gave me a case and cleaning kit, will definitely use them again in the future.

Date of experience: December 19, 2020
Massachusetts
1 review
0 helpful votes
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Well done
April 5, 2021

Good process—my only complaint is the inability to call a human on the phone. My first order was wrong—but you guys fixed it. Great job. I'll be back!

Date of experience: March 25, 2021
Wyoming
1 review
0 helpful votes
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Quick service, good quality
October 13, 2020

Everything went very smoothly-took 2 weeks from me sending in my glasses to getting them back. The info on the website tracking their progress is helpful. Lenses are correct. Good experience overall.

Date of experience: October 13, 2020
Minnesota
1 review
0 helpful votes
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My go to for glasses
April 5, 2021

Sent favorite frames to get new RX lens. They did excellent job! When there was a delay, they let me know. This is affordable solution without compromise for eye glasses.

Date of experience: March 25, 2021
Texas
1 review
0 helpful votes
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Perfect transaction
October 13, 2023
Updated review

Bought new frames, ordered prescription lenses on web site, sent frames to Lensabl as per directions, received completed glasses in about 3 weeks. Perfect!

Date of experience: October 13, 2023
Sheridan C. Lensabl Rep
over a year old

Hi, Roberta!

Thank you for sharing your experience with Lensabl! We're delighted to hear that the process from ordering new frames to receiving your prescription lenses was seamless and efficient, all in about 3 weeks. Your feedback is greatly appreciated, and we're glad the clarity of our advertisements and competitive pricing met your expectations. If you ever need our services again in the future or have any questions, please don't hesitate to reach out. Enjoy your new glasses!


Very easy to order!
September 5, 2023
Previous review

Very easy to order!

Date of experience: September 5, 2023
New Hampshire
1 review
0 helpful votes
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Good len's not that quick
April 27, 2020

The replacement lens's are great and the price is way better than a new set of glasses, just not quite as quick as you may be led to believe. That said I would do it again

Date of experience: April 27, 2020
Pennsylvania
1 review
0 helpful votes
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A++
August 10, 2021

Quick and easy to order prescription eyewear.
Fast email response from Customer Service when I had a question.
Very pleased with their service & product.

Date of experience: August 10, 2021
Tennessee
1 review
0 helpful votes
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Excellent job with new lenses
May 22, 2021

Lensabl put new bifocal lenses in my frames, which are from Germany. They did an excellent job and they were prompt too. I will use their optical services again.

Date of experience: May 22, 2021
New York
1 review
0 helpful votes
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Great customer service! Love the lens
May 21, 2021

I had ordered a while back. There was confusion in the process. It was corrected and they are perfect!
Plan to get lens from them for my reading glasses.

Date of experience: May 21, 2021