Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
1st:
It was my mistake submitted my sunglasses prescription for my Stoggles eye glasses. Definitely it was blurry but that's my fault.
2nd prescription:
Finally, got my new eye glasses prescription. But when I received my new eye glasses prescription Stoggles.
It was blurry, just like my 1st order and very disappointed.
The lenses were originally blue ombré. I had asked for the lenses to be the same color but completely blue instead of ombré. They arrived blue ombré instead of solid blue. Maybe I wasn't clear in my request. I am grateful to have my frames back. They look good. Grateful to have the sunglasses back before my trip.
This was my second order of glasses. Although it was a rocky journey, (Lensabl broke my frames, I was reimbursed after providing a receipt, and after
Several discussions with the help desk offered to pick out new frames from the Lensabl website so I could get my glasses), I am thrilled with my new
Glasses.
I went to Lensabl because I was unable to find a local business willing to put lenses in a frame that I already had. I filled out all the information and sent the frames in. After about 1 month of getting all questions answered etc, the glasses still were not ready. I was told they didn't pass final inspection and a rush would be put in place to get them to me ASAP. Long story short, two more weeks passed and I finally have my glasses. So after approximately 6 weeks I finally have glasses. The lenses are really thick and look like Coke bottles, and they don't seem to be my proper RX. I can see with them, but I feel for the price, they should be much better. All of my other glasses in the same and lower price range are much better. Needless to say I'll be searching for another company to make a lens for these frames. I will contact Lensabl to see if they can change them, but I would much rather have a refund, which I already know is against their policy, and now I know why. If you can view the photo I submitted, the Lensabl is the bottom pair, notice the thickness of the lens, this is also very distracting to my peripheral vision.
So I've made two purchases with Lensabl. The first were prescription sunglasses with all the bells and whistles and trivex lenses. These glasses were spec-tacular. I mean the clarity, it was like 4K quality visibility. When I went to go order prescription sunglasses, I opted for the polycarbonate lenses to save a little money, but got all the other bells and whistles. I'm sad to say that I'm dismayed and not at all satisfied with these sunglasses. The clarity is just not there, it's not "~4K" visuals like my prescription eye glasses.
I feel like I've just wasted my money at this point.
Following cataract surgery, my prescription changed dramatically. I could drive well, but I couldn't read the numbers on a the dashboard. I became astigmatic so I saw double characters in full light. I depend on my eyes a as a pilot, and as a doctor, I had very survivable frames, and replacing the lens seemed and intuitive easy process... three months, a second trip to a local optometrist for an additional measurement, and 12 messages back and fourth to the company, my glasses arrived.
Two sets of boxes from lendable were lost, so I packed my own, I took photos and gave the name foreach frame with instruction to avoid confusion... the instructions were lost. Three and one half weeks after they agreed to place the lens on priority, they arrived.
My local opticians lab could not, or would not, make lens for my old frames. In retrospect I'd pay for new frames and faster service and star local,
Great affordable lenses. I received my frames back with my nee rx lenses and couldn't be more happier.
GREAT PRODUCT!
I ordered the stoggles easily and then shipping them out to get my prescription placed was efficient, quick and a breeze! This product is going to be such an assist to my 12 hour shifts!
It was pretty quick, and it was easy to set up... but the quality is low. I needed lenses put into "stoggles", the protective goggles all over Instagram, and stoggles recommends lensabl. Even after the discount, they were still pretty expensive because I wanted an anti smudge coating. The first lenses they made didn't pass the quality check, so they were making others. Then they overnighted me the goggles when they were done, which I thought was cool. What's not cool is that they hacked up the rims of the goggles pretty bad getting the lenses in, the cutting of the lenses isn't symmetrical, and they're not even flat in the frame. It's a little disorienting to wear them. The coating I paid extra for does nothing, I could've just gone through a local eye dr for the same price. If I didn't need to wear these stupid things for work bc of Covid, I'd return them. They're still better than wearing goggles over my glasses, so 2 stars for that.
I've never purchased lenses online and I did some comparison and reviewed a few other sites and by far I believe your prices were the most reasonable and the care and which might purchase arrived was very impressive and thank you for the additional care items and I love the box in which my glasses are to be capped when not in use it could almost double as a very expensive coin purse thank you and I hope to be able to provide another pair for you that I would like implemented with prescriptive lenses.
Exceptional product with free shipping of your glasses to and from your destination, easy process, I ordered the sapphire transitions, they look great and love the quality of the lenses, ALSO love the case that is included with the final product, very innovative and great quality, thank you Lensable. Already ordered a 2nd pair.
Awesome service, glasses came back in good shape with quality lenses. Plus they gave me a case and cleaning kit, will definitely use them again in the future.
Good process—my only complaint is the inability to call a human on the phone. My first order was wrong—but you guys fixed it. Great job. I'll be back!
Everything went very smoothly-took 2 weeks from me sending in my glasses to getting them back. The info on the website tracking their progress is helpful. Lenses are correct. Good experience overall.
Sent favorite frames to get new RX lens. They did excellent job! When there was a delay, they let me know. This is affordable solution without compromise for eye glasses.
Bought new frames, ordered prescription lenses on web site, sent frames to Lensabl as per directions, received completed glasses in about 3 weeks. Perfect!
Hi, Roberta!
Thank you for sharing your experience with Lensabl! We're delighted to hear that the process from ordering new frames to receiving your prescription lenses was seamless and efficient, all in about 3 weeks. Your feedback is greatly appreciated, and we're glad the clarity of our advertisements and competitive pricing met your expectations. If you ever need our services again in the future or have any questions, please don't hesitate to reach out. Enjoy your new glasses!
The replacement lens's are great and the price is way better than a new set of glasses, just not quite as quick as you may be led to believe. That said I would do it again
Quick and easy to order prescription eyewear.
Fast email response from Customer Service when I had a question.
Very pleased with their service & product.
Lensabl put new bifocal lenses in my frames, which are from Germany. They did an excellent job and they were prompt too. I will use their optical services again.
I had ordered a while back. There was confusion in the process. It was corrected and they are perfect!
Plan to get lens from them for my reading glasses.
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!
So glad we could help Arsen! Your frames look great and we can't wait for you to get back your second pair :)