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LensablReviews 6,116

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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New Hampshire
1 review
1 helpful vote
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Low quality service
June 25, 2021

It was pretty quick, and it was easy to set up... but the quality is low. I needed lenses put into "stoggles", the protective goggles all over Instagram, and stoggles recommends lensabl. Even after the discount, they were still pretty expensive because I wanted an anti smudge coating. The first lenses they made didn't pass the quality check, so they were making others. Then they overnighted me the goggles when they were done, which I thought was cool. What's not cool is that they hacked up the rims of the goggles pretty bad getting the lenses in, the cutting of the lenses isn't symmetrical, and they're not even flat in the frame. It's a little disorienting to wear them. The coating I paid extra for does nothing, I could've just gone through a local eye dr for the same price. If I didn't need to wear these stupid things for work bc of Covid, I'd return them. They're still better than wearing goggles over my glasses, so 2 stars for that.

Date of experience: May 26, 2021
KR
1 review
0 helpful votes
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What I wanted
May 25, 2021

It took over a month to arrive, through two iterations in the factory. I can't penalize that, a good product reached me and ive used it since the minute I got it. Using it right now even

Date of experience: May 25, 2021
Texas
1 review
0 helpful votes
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Great service
May 25, 2021

I sent in my frames and RX. They did a great job allowing me to see again.

Date of experience: May 25, 2021
New Mexico
1 review
0 helpful votes
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Great.
May 25, 2021

Sent a pair of vintage glasses and they were quickly returned to me with my prescription. Great savings.

Date of experience: May 25, 2021
New Jersey
1 review
0 helpful votes
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100% Satisfied!
May 25, 2021

I priced replacing just my lenses in a discount warehouse store, and Lensabl's prices couldn't be beat. The online experience was so easy, they made it quite simple to take the needed measurements that were not on my prescription. I was so pleased to receive my glasses back, packaged in a nice new Lensabl case with a bonus spray bottle of lens cleaner plus lens cloth! They even sent the old lenses back. So happy to reuse my expensive frames, and not have them just sitting unused in a drawer. A++++ for this experience.

Date of experience: May 25, 2021
Texas
1 review
0 helpful votes
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My Glasses
May 25, 2021

My experience was very easy. Just got my glasses with new lenses back and it's exactly what I was expecting. Plus they added glasses "lens cleaner" and a cloth, which was a nice added surprise.

Date of experience: May 25, 2021
Georgia
1 review
0 helpful votes
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Great experience!
May 25, 2021

Ordering was easy, my prescription is perfect, and my glasses were returned to me in a nice case. They also included some lens cleaner. Would order from them again!

Date of experience: May 25, 2021
California
1 review
0 helpful votes
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HORRIBLE EXPERIENCE
June 24, 2021

The customer service is horrible. I was expecting a call back that I never received.

Date of experience: May 25, 2021
California
1 review
0 helpful votes
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Even though my order was first made in error, Lensabl was prompt to resolve the issue and re-do my order to the correct specifications. Even though only available via e-mail and chat, I am impressed with how quickly the customer service agents are to respond to inquiries and resolve issues. I did receive the corrected final product a few days ago and my only issue was the with the lens thickness and edge rolling (not super smooth and visible close up), but nothing warranting a redo or complaint. I likely should have ordered a thinner lens/Trivex vs. the polycarbonate material like I have on previous custom lens orders since I had ordered a transitions lens. That's more on me, though. Overall, I am content with how the order turned out and Lensabl is fairly reasonably priced in comparison to purchasing through your ophthalmologist's office. They are much more professional and legitimate than most other online eyeglass and lens retailers and their labs are efficient and prompt. Much better customer servicing, too. I would be inclined to purchase lenses through them again and recommend this site to others.

Date of experience: May 25, 2021
California
1 review
0 helpful votes
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Excellent lenses
May 25, 2021

The process of ordering was great, the product is awesome, the price is competitive, and it arrived within 2.5 weeks.

Date of experience: May 25, 2021
California
1 review
2 helpful votes
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First of all, the communication is horrible. The "live chat" is an odd lie where they actually just send an email when you try to chat. Why even pretend to have it? Questions went unanswered repeatedly. They far exceeded the time estimated to return the goggles, and glibly ignored inquiries as to status and why the delay. Problems with the measurements were not brought to my attention until far into the process, again with no explanation. Overall, a frustrating experience.

Date of experience: May 25, 2021
Colorado
1 review
0 helpful votes
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Not awesome
June 24, 2021

Not awesome experience. The process took far longer than I thought it would. When I inquired about where my glasses were I was told that there was a problem and they were still being worked on. I was not given any more information than that. I did not get them in time for what I needed them for. Disappointing experience

Date of experience: May 25, 2021
Colorado
1 review
0 helpful votes
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Late and wrong lenses! 1/2 star!
June 24, 2021

After several delays and $177.00 later... I received the glasses, but alas!
THEY ARE THE WRONG PRESCRIPTION. I can see better without them than with...
NOT HAPPY!

Date of experience: May 25, 2021
Virginia
1 review
0 helpful votes
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Second time Rx with Lensable. The lenses and experience worked out well. All done online… upload your Rx information, send them your frames, two weeks later they appear in your mailbox. Keep your box… when it is time for a new Rx… order online, print your label and send to Lensable. No fuss no muss.

Date of experience: May 25, 2021
Texas
1 review
0 helpful votes
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Great Job!
May 25, 2021

This whole process was wonderful! Rhinna was absolutely wonderful to work with (via email) to answer all my questions. I only went to the Lansabl site to check out what they did and had to offer, needless to say, it was a sale! It may take a bit for my eyes to adjust to them, but I love my sunglasses! I would highly, highly recommend!

Date of experience: May 25, 2021
Missouri
1 review
0 helpful votes
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So easy and so fast!
May 25, 2021

I didn't really know what to expect having used a different online contact site before that just failed, but man I am so glad I used Lensabl. I did the online Rx test and ordered contacts. I had my Rx within 24 hrs and after ordering my contacts they were at my house in less than 3 days - which is amazing for where I live. Will definitely continue to purchase from Lensabl.

Date of experience: May 25, 2021
Massachusetts
1 review
0 helpful votes
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Easy, reliable, fast
May 25, 2021

This is the second pair of glasses I'd filled through Lensabl. Each time they came out perfectly, service was efficient and quick.

Date of experience: May 25, 2021
Wisconsin
1 review
0 helpful votes
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1960s Glasses
May 25, 2021

Wonderful experience. I got a box within the first week of the order. I sent my frames and then got them back a couple weeks later. Received them in a nice case and box! Prescription was right on too!

Date of experience: May 25, 2021
Michigan
1 review
0 helpful votes
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Very easy transaction
May 25, 2021

I have perscription Under Armour Battle wrap sun glasses that I use every day. They were scratched and the script was about 4 years old. A new pair was going to be around $450. They put new lenses in it for less than half that. Perfect! They are so crisp it took me a while to get used to them... but that's a good thing! Will do it again when needed!

Date of experience: May 25, 2021
New York
1 review
0 helpful votes
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Wrong Lenses
June 24, 2021

After a month of waiting one of my orders came with the wrong prescription. I asked for a refund and no one has responded to me.

Date of experience: May 25, 2021