• Lensabl

2021 CUSTOMER CHOICE AWARD

Lensabl

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Overview

Lensabl has a rating of 4.0 stars from 5,726 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.

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This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 79.9%
Positive
457
Neutral
40
Negative
75

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5,596 reviews

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How would you rate Lensabl?
Top Positive Review

“Easy and efficient”

Mike D.
10/18/24

What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.

Top Critical Review

“Disappointed”

Alissa Q.
9/26/24

The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,

Reviews (5,726)

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Reviews that mention popular keywords

customer service (920) prescription lenses (305)
Thumbnail of user clairew198
1 review
0 helpful votes
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June 15th, 2021
Verified purchase

I had ordered a pair of safety glasses from stoggles and wanted to get prescription lenses in them. Stoggles had referred me to lensabl for this service. I placed my order on 5/1 and requested a box to send my glasses in and this arrived about a week later. After sending my glasses off the website tracker updated to show it was received (5/18) and in-process and never changed past estimating shipping in 5 business days. On 5/28 I got an email that my lenses had not passed quality control, they would need to be redone, and apologized for the delay. The tracker then updated to show it was delayed and still continued to show shipping in 5 business days. No further updates happened on the tracker but on 6/12 I received an email that they were shipping my glasses. I received my glasses on 6/14 and they were packaged beautifully.

Overall, the lenses seem very nice and I am pleased with the quality of the work. I anticipated that it would take a couple of weeks to get my lenses made (plus some time for the shipping box to be sent to me at the beginning) but I did not expect that it would be quite this long. It might have been slightly less irritating if the web tracker had actually changed throughout the wait.

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Quality
Thumbnail of user sharonw1245
1 review
0 helpful votes
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June 5th, 2021
Verified purchase

Very easy to order, order just arrived and I am excited to be able to use these every day in my work in the hospital. I also love how they look and the color I choose

Thumbnail of user mitcha36
1 review
0 helpful votes
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June 12th, 2021
Verified purchase

The online ordering was very efficient and effective at getting the correct lens requirements. Customer service was very helpful. Lenses are fantastic

Thumbnail of user jeremyf242
1 review
0 helpful votes
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February 24th, 2021
Verified purchase

I had gotten my glasses back with the lens I asked for and they work well. However I did not receive my original Costa lenses and Costa package/ glass case back.

Thumbnail of user georgez309
1 review
0 helpful votes
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August 3rd, 2021
Verified purchase

Great lip service, terrible execution. I had to cancel the charge to my credit card to get these guys to finally ship my order 30 days after the order was placed.

Thumbnail of user meredithg69
1 review
0 helpful votes
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July 11th, 2021
Verified purchase

When I received my frames, they were broken and are now unusable. I am very disappointed as the frames were in perfect condition prior, and I just needed the prescription updated.

Thumbnail of user roberts8214
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

This was a very smooth process of mailing in the frames, selecting the type of lens, anxiously waiting, and being very pleased with the timely, polite service and the great result.

Thumbnail of user karenl2017
1 review
0 helpful votes
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September 30th, 2020
Verified purchase

I have not received my glasses. I am concerned they are lost. I know some of the confusion is on my part however communication of the order has not been great

Thumbnail of user alyc23
1 review
0 helpful votes
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February 14th, 2021
Verified purchase

Second time using Lensabl and very satisfied with my lense replacement. Definitely will be returning for future lense needs! Highly recommend for those looking for such services.

Thumbnail of user michaelw6367
1 review
1 helpful vote
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September 7th, 2023
Verified purchase

I thought my transition lenses would get darker when out in the sun. They just get slightly tinted. I'm happy that I was able to use my own frames but I wish my lenses would get darker.

Service
Thumbnail of user cherp8
1 review
0 helpful votes
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November 5th, 2021
Verified purchase

Everyone was super professional, the lenses were just what I was hoping for. Returned to me expeditously. Thank You!? Where should I go for a fitting adjustment?

Thumbnail of user kimg463
1 review
0 helpful votes
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August 15th, 2020
Verified purchase

I was impressed with every aspect of my experience with Lensabl. From the ease of placing my order to shipping it and the process of keeping me informed.

Thumbnail of user martyc94
1 review
0 helpful votes
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January 17th, 2021
Verified purchase

I bought a pair of Bose Frames sunglasses and thought it would be a good idea to have my prescription put in them. I sent them to Lensabl to get that done. Lensabl was able to make the prescription and they fit the frames perfectly. The turn around time was close to 2 months but considering the global pandemic that seems to be on par with the rest of the world these days. I would advise against going this route not due to Lensabl but because the Bose Frames are much heavier and definitely more cumbersome than normal glasses. I pair mine with my MacBook to use a Webclient since I'm on the phone all day. The Bose Frames sound great and make great sunglasses but are very difficult to get used to for all day wear. I had Lensabl make my prescription in transition lenses and I will say they get darker and stay dark longer than any other lens I've owned. Also, the curve of the lenses are not conducive to a bifocal prescription but Lensabl found a way to make it work. It took a minute to find that sweet spot for reading but it is there. Overall I'd use Lensabl again for a normal pair of glasses but I'd make sure I had a backup pair to cover the wait time. I'm sure once the pandemic comes to an end Lensabl, like everyone else, will have better turn around times.

Thumbnail of user carolynw184
1 review
6 helpful votes
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February 15th, 2019

Lensabl has had my glasses a month! Impossible to reach because they don't have a phone no. Available Don't send your glasses to them for a lens change.

Thumbnail of user clarked2
Jason B. – Lensabl Rep

Hi Carolyn, this is Clarke from the Customer Care Team. We have your glasses, and they are safe and sound. I just emailed you regarding your order, and I would be happy to speak with over the phone. Please reply via email with the best number, and time to reach you and I promise to resolve any issues you have.

Thumbnail of user angelm632
1 review
0 helpful votes
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October 4th, 2021
Verified purchase

Was delivered to every standard I had hoped to receive! Excellent service even when behind schedule I was given notification on every process being done.

Thumbnail of user lalithar11
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

The order placement was easy. It was fulfilled fast and all my doubts and questions answered. I absolutely love the finished product from Lensabl. I recommend Lensabl highly.

Nothing short of excellent

Reason I chose this business:

My optician discouraged me from using the frames I brought. In fact they refused to fill the order.

Service
Thumbnail of user hankr19
1 review
0 helpful votes
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September 5th, 2019

Sent in my Oakley Holbrook Rx... frames with my prescription... boom I had my glasses back in just a few weeks for a unbelievable price. I will be using them again for my next frames.

Thumbnail of user kerrid38
1 review
0 helpful votes
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September 9th, 2020
Verified purchase

I was very pleased with using this site and the instruction and speed I received my glasses. It is affordable and I love the collapsible case it comes with. I look forward to ordering again.

Thumbnail of user lawrencec437
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

It took 2 weeks to receive a box to ship frames for lens replacement, and over 5 weeks to receive the ordered replacement lenses. When the lenses arrived, the case I mailed was not returned.

Tip for consumers:
Too slow, but better then Lensdirect. They’re even worse.

Products used:
Lenses replacement

Service
Value
Quality
Thumbnail of user tracyw504
1 review
1 helpful vote
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April 21st, 2021
Verified purchase

I did not see the mention of "don't send cases". I sent the Tiffany cases with my Tiffany glasses and you kept them and sent me generic Lensabl cases. I am NOT happy about that!

Thumbnail of user melissaf471
1 review
0 helpful votes
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November 19th, 2020
Verified purchase

I placed my order Sept 2 and didn't receive the glasses back until Oct 17. Part of it was my fault - I shipped the box to our old address. I contacted CS and they sent out a new box to the right address away. It was easy and fast to get my new box. I believe you received my glasses around Sept 20. I kept checking how long it was to process my glasses and it kept saying it would ship in 6 days. I know due to COVID that things are slower to I let it be. But sometime in Oct it seemed way too long. I emailed and found out that there was a quality issue with my glasses. This is were I feel like you dropped the ball - I wish I would have received an email saying exactly that there was a quality issue and things would have been delayed (and would be another 6+ days...). I didn't really like that I figured this out by contacting customer service - all while the dashboard for my order was saying it would ship/process in 6 days. I've used you before and it was great and I will probably use you again... I am just disappointed with the lack of communication with the quality issue and wish the dashboard reflected the correct processing time.

Thumbnail of user stefand50
1 review
0 helpful votes
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February 20th, 2021
Verified purchase

All good but trifocal is too distracting and in the way of total vision. It is actually not needed and the lenses would have worked if only bi focal. Too bad.

Thumbnail of user ryang598
1 review
0 helpful votes
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December 19th, 2021
Verified purchase

I normally have a great experience with you guys I guess you couldn't put the lenses in this time but I still haven't received my refund after receiving my frames back

Thumbnail of user franklins72
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

Mailed them my frames, took about a week for them to make the lenses, and the quality is excellent - will def. Use them in the future for all my glasses.

Thumbnail of user franr39
1 review
1 helpful vote
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April 24th, 2020
Verified purchase

Really great frames my wife bought me and then needed the lens to match. Plugged in my prescription, shipped them off and two weeks later my new frames and lens.

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From the business

Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.

Upgrade your vision today at lensabl.com

Company Representative

Thumbnail of user clarked2
Jason B.
Typically responds within 12 days

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