LensablReviews 6,035

I originally sent two pairs of glasses in May. A set of polo frames with sunglass lens i wanted changed go clear and gold metal sunglasses i wanted replaced with sunglass lens.
Second pair of glasses arrived today and order STILL completely wrong

Original order was change lenses in polo frames from sunglass to clear and replace sunglass lens in gold glasses with sunglass lens

First time order was sent leaving sunglass lens in polo lenses and changing clear lenses in gold sunglasses to clear.

Sent order back you to correct. Both glasses arrived this week with same error

If i keep the polo lens, would it be possible to get sunglasses in the gold frames as they were supposed to be?

So back in January I sent my Oakley sunglasses in to have my perception lenes put in, it took close to a month to get them back only to find out that the left lens was messed up, this was now in March. So about a month ago I emailed them requesting a status update and they advised that the lab was still waiting so I contact UPS "they provide zero help" and then emailed lensabl again, they responded oh we are waiting for them and will contact me when they are ready IT HAS BEEN 3 MONTHS! So now I'm out a $250.00 pair of sunglasses and incompetent customer service agent that couldn't care less!
Do not send these idiots your glasses

What I purchased was replacement lenses for my Rayban Sunglasses. I got prescription lenses with coatings, mirror finish, polarization - everything I could. The product that was given to me was exactly that - they even matched the mirror coating on the lenses to the original coating on the rayban lenses I sent them. I didn't provide a PD but instead did their "take a photo with a credit card next to your face" option and while it's pretty accurate, I think something may be off with mine. When I look through the glasses it takes my eyes a minute to focus - something that doesn't happen with my normal glasses. I'm gonna give it a bit of time to adjust and reach out to Lensabl about it and see what they think. Overall, the product is great and I'm glad I found them. Took almost a month from me sending out the glasses to getting them back.

Service is definitely 3 stars though. The tracking system on the website is less than desirable - it doesn't update as frequently as you think it would which provides inaccurate details about your purchase. For example, there was an issue with my lenses during quality control and they "expedited" a new set to replace the wrong ones. That's great and something I'm very happy about, but I received no notice about it, when I reached out to them about it I didn't get a response until days after and the alert still showed on the tracking page all the way through delivery. This made me very unsure as to whether they actually fixed it or not. Communication with their support team was great overall - they were pleasant and easy to talk to, but it took forever to get responses. I'm a patient and understanding guy, but it was on the long side. When my item was ready to ship, it was in the "Ready to ship" phase until I actually received the item. I got an email with a tracking number and everything, but the portal still said that it was "waiting to ship" - it's since updated, but again isn't very helpful while waiting for the item to be delivered.

Overall a great service and great company to work with, just some wonky things in between that need to be ironed out. I'll still recommend the service and even use them in the future! Thank you for the new sunglasses, Lensabl!

Very poor communication with customer service through email. My lenses had scratches that occurred well before the 90 day protection coverage was over. Customer service continued to deny the redo order. After telling them the dates that they could not seem to figure out themselves, and that I'd contact my credit card company (which I did) to dispute and the BBB. Suddenly a redo was approved.

Their customer service practices are not ethical. I will not do business with them or recommend them to anyone.

My glasses took nearly a month to put in lenses, which was ridiculous, as it had to go back to lens production at least three times because it had failed inspection. While I understand that it must pass inspection, it's questionable why the lenses needed to be made THREE times. I could have easily gone to a local store to get lenses made for a cheaper price, but I trusted Stoggles word. Unfortunately, I would most likely never use Lensabl again for new lenses.

I sent the order in after a month I reached out to inquire the status, it took a few days to respond and they said it failed quality checks and had to start over, after I received the first time, they were very wrong rx not even close, after emailing with days between responses, they said the entered the wrong information from the rx and send them back to re-do. I asked for a refund and they said the don't do refunds - read the fine print. I sent them back and again - no response for a month - I emailed a few time and after a week, they responded with it failed a quality check and had to re-do. I asked for a refund and again - no refund, read fine print. Finally received them and the glasses are not even close to what they should be. Emailed again - no response. Never again.

Ordered clear lenses... took a long time... and they sent me photochromatic lenses and didn't send back the original case the glasses came with. Very upset.

It took two months... finally got my glasses. First pair had numbers etched in the middle of the lens. I sent the glasses back but it took sooo long for my new glasses, every time I inquired about them they apparently failed QC.