Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I submitted wrong prescription. That was corrected with correct prescription. Resubmitted at a reduced rate ($277 initially plus $193 for correction). Very happy now.
Worked just like you would hope it would... my only misgiving is that their recommended tint level for sunglasses seems light to me - I wish I had gone a shade or two darker.
I'm not sure if my doctor gave me the wrong prescription or if Lensabl messed it up but these are supposed to be computer glasses and I can't see more than 10 inches away from my face in them.
Excellent work! The prescription and lens specifications matched perfect. Plus it was cheaper than buying a new pair. I'm so happy I get to keep my favorite glasses a little while longer!
Submitting info on-line was well laid out
Price was more than fair- progressive sunglasses
Took what I think was a rather long time to get glasses back- almost 4 weeks(might have something to do with holidays/end of year/C-19)
Disappointed the glass case I sent was not returned-it's pretty much sized for my frames
Will likely use again, as I can purchase unique frames from other sources and have lenses put in
At last I found a service that would fill my prescription using my own favorite frame. This frame is a designer, gold-filled frame. Although brand is not listed as OK on website, Customer Reps accepted pics of frame and approved it for placing an order.
I opted going first class with Transitions. Unfamiliar with technical jargon I used item price as indicative of features and quality. Every option offered as addition to basics, was selected.
I am amazed at personal attention rendered by corporate staff during entire production process. This included multiple contacts, including online ‘live' to determine pupil centering. Dispensing accuracy, it appears, is more important than delays resulting from vendor/customer interaction.
Some options selected turned out to be impractical considering high power of my prescription. Staff recommended alternatives, along with pros and cons of such substitution. Eventually, my total order cost exceeded the initial, pre-paid estimate. However, I was not charged for resulting, additional cost.
First time: Excellent fit. Can't say more. Following delivery of completed order staff offers assurance of follow up in case of problems
Yes, after receipt of completed order, lens accuracy was verified by prescription dispensing optician. Fitment adjustments were minimal. An excellent experience!
Caveat: Like anything else, allow a day or two to completely adjust to a new pair of glasses.
I wanted an option to replace lenses that had a coating failure. Did it over the December holiday so the shipping was a bit off kilter, but not unexpected. Great quality. Good price.
Able to select my lens and it came back with the frames perfect. Additionally, had Blue Light filter without the hassle of sneaky hidden costs. What a deal! Will be using in the future.
The lens are fine aesthetically speaking, but they create more glare than any glasses I've ever had, and I'm not new to glasses. Really disappointing given how much I spent on them.
Glasses arrived quickly and exactly as specified. The initial order was a little tricky but that was because I didn't realize how many lens choices there are. Thank you!
This is the second pair of vintage glasses that Lensabl has put my current prescription in. Love the customer service and am happy to recycle old eyewear. Thank you!
Lensable gives me flexibility and convenience when it comes to my reading glasses. Drugstore readers are just fine, but real lenses are a much stronger choice. Thank you.
Took more than a month from start to finish. Very satisfied with the lenses and the price, but why have a tracker on your site that never updates, if there's delays in the supply chain send an email…
After two previous orders which worked out very well my third order took twice as long to make. Evidently my frames were misplaced but ultimately found. I am happy with the order.
Replacement lenses are great! Have ordered multiple lenses for different frames.
Didn't rate it 5 stars since I specifically requested for returning my old lenses but didn't get it back. Had two big hand written notes pasted on the box, still was ignored.
You can't cancel or modify your order after you place it. I've been waiting for over a week to hear back from their EMAIL ONLY support (if it even exists) to find out when I might receive my refund which has now been 2.5 weeks since they initially responded and said my order was cancelled.
AVOID, AVOID, AVOID, is what everyone should do with Lensabl.
Fast and easy way to get my custom lenses filled and not too expensive.
What an excellent experience I had using Lensabl for the first time! I saved over 40% verses my doctors office…including insurance. The finish, quality and speed of shipping were superb!
These lens are very clear and focused, that is the only good thing. I actually feel like it would have been alot better to find a local lens replacement. After having to go to an Optician and get a PD Measurement done and emal it to the company, It took almost a 6 weeks to get my glasses back from the lab. When they came back packaged and insured inside a wonderfully structred blue box, with a new white glasses case of a triangular shape, and I inspected them, I found small damage spots that weren't there before shipping. Along with the lenses not quite being fitted properly, but only well enough to not outright notice. A small overlap on top of lenses to frame. They serve the vision purpose, but I will never use this service ever again, and wouldn't recommend it to an enemy.
The glasses turned out fine but it took nearly 7 weeks for them to send them, with zero communication on their part, and only extremely vague excuses when I questioned them.
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!
Hi, Gary!
We're pleased to hear that despite the delay and the initial issue with misplaced frames, you are ultimately happy with your third order. Your continued trust in Lensabl is important to us, and we appreciate your previous positive experiences with us.
We apologize for the inconvenience you faced during this order and thank you for your patience. If you ever have any more eyewear needs or questions, please don't hesitate to reach out. We're here to provide you with quality service and products. Thank you for choosing Lensabl again!