LensablReviews 5,972

It took two months... finally got my glasses. First pair had numbers etched in the middle of the lens. I sent the glasses back but it took sooo long for my new glasses, every time I inquired about them they apparently failed QC.

I would like to start this review by saying I was over the moon excited when I heard about Lensabl. As someone who wears glasses and contacts, I thought Lensable couldn't be beaten: fast shipping options, quick turnaround, affordable prices. However, after placing my order on April 26th, troubles quickly abound. After about a week and several attempts to get in touch with Lensabl regarding the worrisome timeline I was given, they sent me an email informing me that they couldn't fulfil my contact order. They refused to fulfil an order for Acuvue Oasis 2-week contacts since my optometrist recommended Acuvue Oasis daily contacts. After receiving an email from my optometrist that night and forwarding it to Lensable, it took them 7 days to let me know that they needed an updated RX and that an email from my optometrist would not suffice. I eventually gave up on the contact order due to the lack of communication on Lensabls end and asked for a full refund. Jove granted my request but failed to acknowledge the order on my glasses. I paid for overnight shipping but was later made aware that due to a glitch in the system, they would be shipped via ground shipping. I thought, ok, at least everything will go smoothly from here. But no. After receiving my glasses, I quickly realized why the pricing is so affordable; you really do get what you pay for. The lenses in my glasses simply do not fit. When snapped into place, they pop right back out. Basically lodged into place, with a headache-inducing distortion in the lenses. So, I emailed them yet again. I understand it was Friday, however, being on the East Coast Time, I would assume that the 3 hour time difference would allow them plenty of time to get back to me, either that day or Monday, when they supposedly resume business hours. I am now, sitting at my desk at 12:33 am on May 18th. No emails back from Lensabl, a pair of glasses that make it harder to see, and certainly no contacts.

Lenses turned out ok but I lost all the accessories to my new razer glasses. Most importantly the charger. After reviewing the shipping label it does say on the last line not to include anything but the glasses, however it was too little too late. It would be nice if they made that part in larger font or something for people like me who don't pay the best attention. Or ask if we would like it back upon arrival for an extra shipping fee. The lenses also took longer to make than expected, but not the worst wait I've ever had for glasses.

One word: Awful.
The Service is totally disappointing.
The product (lens) delivered were wrong, and can't be used.
Two weeks promised delivery turned into 6 weeks. And after this 6 weeks delay, can't imagine another 6 weeks trying to see if it can be fixed!
This has been the worst way to spend U$600 and end up feeling absolutely cheated.

I ordered two glasses got one wrote a message to customer service and they aren't available on weekends also the glasses went down thirty dollars in the week since I ordered

This is the second time I've used Lensabl. The first time was great - easy process and quick turnaround. This second time, not so much. Lensabl needs to improve their communication processes. First, I wasn't alerted that there was missing information from my order. It wasn't until I logged on to their site (after a week was already lost) that I realized I needed to take additional pictures. After that, weeks went by with no update on my order. After a back and forth with a customer agent I was told that they had to get more work done because they failed a quality check. At this point, it had been 6 weeks since I had sent my glasses in. This frustration could be easily remediated if the status on the customer portal was more detailed. Showing "in the lab" for weeks on end doesn't provide any confidence that my glasses are being worked on or an indication on when I could expect them back. Additionally, if a pair of glasses doesn't pass quality control, then an automated notification should be sent to the customer to alert us to the delay.