LensablReviews 6,018

Very poor communication with customer service through email. My lenses had scratches that occurred well before the 90 day protection coverage was over. Customer service continued to deny the redo order. After telling them the dates that they could not seem to figure out themselves, and that I'd contact my credit card company (which I did) to dispute and the BBB. Suddenly a redo was approved.

Their customer service practices are not ethical. I will not do business with them or recommend them to anyone.

My glasses took nearly a month to put in lenses, which was ridiculous, as it had to go back to lens production at least three times because it had failed inspection. While I understand that it must pass inspection, it's questionable why the lenses needed to be made THREE times. I could have easily gone to a local store to get lenses made for a cheaper price, but I trusted Stoggles word. Unfortunately, I would most likely never use Lensabl again for new lenses.

I sent the order in after a month I reached out to inquire the status, it took a few days to respond and they said it failed quality checks and had to start over, after I received the first time, they were very wrong rx not even close, after emailing with days between responses, they said the entered the wrong information from the rx and send them back to re-do. I asked for a refund and they said the don't do refunds - read the fine print. I sent them back and again - no response for a month - I emailed a few time and after a week, they responded with it failed a quality check and had to re-do. I asked for a refund and again - no refund, read fine print. Finally received them and the glasses are not even close to what they should be. Emailed again - no response. Never again.

Ordered clear lenses... took a long time... and they sent me photochromatic lenses and didn't send back the original case the glasses came with. Very upset.

It took two months... finally got my glasses. First pair had numbers etched in the middle of the lens. I sent the glasses back but it took sooo long for my new glasses, every time I inquired about them they apparently failed QC.

I would like to start this review by saying I was over the moon excited when I heard about Lensabl. As someone who wears glasses and contacts, I thought Lensable couldn't be beaten: fast shipping options, quick turnaround, affordable prices. However, after placing my order on April 26th, troubles quickly abound. After about a week and several attempts to get in touch with Lensabl regarding the worrisome timeline I was given, they sent me an email informing me that they couldn't fulfil my contact order. They refused to fulfil an order for Acuvue Oasis 2-week contacts since my optometrist recommended Acuvue Oasis daily contacts. After receiving an email from my optometrist that night and forwarding it to Lensable, it took them 7 days to let me know that they needed an updated RX and that an email from my optometrist would not suffice. I eventually gave up on the contact order due to the lack of communication on Lensabls end and asked for a full refund. Jove granted my request but failed to acknowledge the order on my glasses. I paid for overnight shipping but was later made aware that due to a glitch in the system, they would be shipped via ground shipping. I thought, ok, at least everything will go smoothly from here. But no. After receiving my glasses, I quickly realized why the pricing is so affordable; you really do get what you pay for. The lenses in my glasses simply do not fit. When snapped into place, they pop right back out. Basically lodged into place, with a headache-inducing distortion in the lenses. So, I emailed them yet again. I understand it was Friday, however, being on the East Coast Time, I would assume that the 3 hour time difference would allow them plenty of time to get back to me, either that day or Monday, when they supposedly resume business hours. I am now, sitting at my desk at 12:33 am on May 18th. No emails back from Lensabl, a pair of glasses that make it harder to see, and certainly no contacts.

Lenses turned out ok but I lost all the accessories to my new razer glasses. Most importantly the charger. After reviewing the shipping label it does say on the last line not to include anything but the glasses, however it was too little too late. It would be nice if they made that part in larger font or something for people like me who don't pay the best attention. Or ask if we would like it back upon arrival for an extra shipping fee. The lenses also took longer to make than expected, but not the worst wait I've ever had for glasses.