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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Sent my Stoggles in for prescription lenses and received them back in the predicted timeframe. Easy, straightforward process and I love my new lenses!
I received my lenses and they were incorrect. They did not include a bifocal, which I had included and was on my Rx from my eye doctor. When I explained this to lensabl they blamed me for this mistake and refused to fix the situation. We have gone back and forth and I feel I may have not recourse but to contact the BBB in their area about this to get a satisfactory resolution.
20/10 recommend. Had a fantastic experience with lensabl. I have found some online prescription companies to be hit or miss. This is not the case with lensabl. My prescription was perfect and the customer service was excellent. Shout out to Oliver for reaching out several times to clarify my order and graciously fixing my mistakes.
I was hesitant because I've never used them, I dont know anyone who used them, but I took the chance and I'm glad I did. My Stoggles are perfect now. I don't have to wear a face shield or glasses over my glasses. This is exactly what I needed.
My (very expensive and beloved) frames had an outdated, somewhat complicated prescription. My local eye care office quoted me $550 to convert these progressive lens to sunglasses. Then I stumbled on the excellent Lensabl website. The entire process was clear and simple, from the quote, through the lens selections, to the terms and conditions. I had a quick question that their customer service responded to immediately. Once I mailed the old glasses the entire process took less than 2 weeks. My glasses were returned in excellent condition and the prescription was spot-on. I am very pleased with the pricing and service and will be recommending Lensabl to family and friends.
After sending in my frames ($200 smart glasses), about two weeks later I received the lenses in the mail but no frames. I tried calling, emailing, and the chat in order to figure out where in the world my frames are but I was always met with the "due to high volume it may take awhile to get back to you". I still haven't received any word on what happened to my frames.
UPDATE: They have now closed 3 of my tickets with them, marking them as "Solved", without even reaching out to me. I have since learned they have an F rating on the BBB and have had to open a case with the vendor that made my glasses (Razer) since they recommended them
Scratched lens was replaced under replacement plan.
Quick and easy. Wonderful service! I ordered a couple pairs of vintage frames off of Etsy, and it was a bit of a leap of faith seeing as I wasn't sure how I would get the lenses. Lucky there is Lensabl, who is perfect for the job.
I ordered and sent out my glasses in March 27,2021 and received my prescription lens from Lensabl in the mail in May 10,2021. I love my new lens but the wait time is a bit long as I waited over a month for my new prescription. Customer service was good in communication as far as knowing where my order is at. I don't recommend Lensabl if you need new prescriptions ASAP. If it was a fast turn around time for sure 5 stars but I had to ask where my order was a few times after a month.
Ordering was easy. For the prescription, I submitted a picture of my prescription from my eye doctor. I did submit an easy instructed picture for my pupil distance (I think that's what it was called lol). I did have to wait weeks longer than I thought. They received my stoggles in April and I just received it back May 10. It didn't pass it initial inspection so was returned to lab for a redo. Which I don't mind because I want it perfect. And it was!
There was an extended delay on my order, I inquired about getting more specific timeline and was given a very vague answer many days later. After a month of waiting I have finally received my glasses and I am not happy with the quality of the lenses. I would not recommend ordering from this company.
Took less than two weeks to receive my frames, process them and return the frames back. I was able to log in and check the status of the frames and it was not expensive.
Nice job on my complicated prescription. I just realized I really dont care for the frame shape and color of the stoggles. Oh well.
My comfortable frames with new Rx lenses arrived and I am totally blown away at how easy it was!
Hi,
Lensabl sent back the wrong frames and prescription!
I am so disappointed!
My frames are expensive and can't be replaced.
Please locate my black Givenchy frames ASAP!
Please send a return label for these Ray-Ban frames that I guess the rightful owner is looking for.
This was my first time ordering. I loved my glasses, and the cute case they came in! The only complaint I have is they took 3 weeks to come in. I needed them for school, and they came in the day after I needed them. So that was a little frustrating, but other than that, I recommend them!
They were scratched, old, loose and cheap but I loved them and these glasses have gotten me through some hard times. Sent them in to Lensable for new prescription lenses and they are perfect now. Lensable even tightened them up and they feel like new.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members