LensablReviews 6,138

Two orders made to your company have been extremely problematic. First of all, any company that doesn't have live customer service for this type of service is sketchy at best and just tells me that you don't want to deal with your responsibilities and most likely the tons of complaints. Both orders made with your company we're done precisely to the specifications laid out by your own personnel. Both times the service was horrible with little to no explanation on delays. The last order was confirmed to be for Tenor frames and it was expressly indicated that the lenses would be sent directly to me. This order was confirmed by staff but after almost a MONTH, I had to reach out to Lensabl to figure out what the delay was (for the second order straight). ONLY to find out that Lensabl disregarded the instructions and sat on the order to await my Tenor frames. Never once reaching out, but waiting for the customer to do the leg work. Not only that, because I didn't want to wait for days on end to get slow email responses, I waited for the chat service to be available but guess what…. That's broken too. I will be specifically telling everyone I know that when they get their frames go to a reputable lens service company and have them do it. The only reason I didn't blow up at your staff is because you of course already had my money (no incentive to perform professionally and responsibly because you already have what YOU want) and I didn't trust this company to make good on any orders since I had no leverage at this point and you already demonstrated how much your could screw up at this time on two separate orders. Then when you do send out the lenses, you send it in a reused box with a scraped up case where the lenses shifted around loosely inside because the padding wasn't even taped. Very nice…but most importantly, never again will I or anyone I know do business with you again.

I had to involve BBB to even get one of my three pairs finished.

I mailed in three pairs of glasses to them: 2 sunglass sets and 1 regular eyeglass set. It took them over a month to get back to me just ONE of the sunglass sets, they still have the other one plus the regular glasses

The regular set they damaged during working on it, and have not been providing any updates on the replacement frame status they ordered.
The sunglasses they sent back to me have lenses that don't match the originals. They are slightly wider and thicker. This has the side effect of stretching and damaging the frame. The prescription in them is wonky also, in that it only looks right if I stretch the frame out. It is almost as if they couldn't figure out how to make their lenses work in my Oakley sunglasses, and just tried to wedge them in there.
I am still waiting on the other pair of sunglasses to come back also.

The only way this company responds is via email, and emails take 2-3 days to hear back on, which is infuriating.

NOTE: I also specifically kept my original lenses when shipping my sunglasses, since this type of Oakleys they can pop out of. This would allow me to have a backup set. They took 2 weeks after the glasses arrived to notify me they needed the lenses and promised a return of them. I never got them back.

1st attempt - got back glasses where the axis for right lens was messed up (online specs didn't match uploaded prescription). Pretty sure I entered correctly... noticed multiple edit history from lensabl side; in any case, it missed quality check with the uploaded prescription.
2nd attempt - got back the REDO based on corrected axis, BUT things still out of focus unless I move my frames away from my face like half a centimeter. Some measurement is off.

So, now it's been many weeks and asking for a 3rd attempt to fix.
Would have been easier to just get brand new frames and lenses from Warby Parker (at least they have a refund policy).

Got blue-light filtering prescription lenses for my new smart glasses. Definitely happy with the product, but entering my prescription and getting the lenses back took a little over 3 weeks, which isn't ideal. Site had an issue where I couldn't manually correct my prescription submission and had to wait around 3 days to hear back from a rep to correct it. All-in-all a fair experience with a few hiccups that likely won't be encountered by the majority. Great product, fair customer service. 3.5/5

I have some frames that I just love, signature frame. Lensable made it easy to send them in and update the prescription. I considered mulling around for my own box but why. They sent me everything I needed to pack them up and send the frames on there way. I went for the works with lenses too, non glare, polished edge etc. when I opened the box and put them on I was so excited to see again, everything looked amazing I could see the pours in my face. Not really a discount place but the quality is great

It took a bit longer to get them than I expected (They said they had to redo them because the first time it didn't pass their quality inspection.), but I don't mind the wait as long as the lenses are correct.

I got my glasses yesterday, and they are perfect! I'm really happy that I was able to keep the frames that I like and just get new lenses. I found that most other places won't do that. I'll definitely use lensabl again.

These guys didn't even replace my lens. They returned my glasses the same way I sent them in and still charged me for the service. Not to mention they returned my glasses without my original case and to make it even worse, I waited a whole month to get everything done, despite them claiming it takes 5-7 days. Customer service blamed quality issues delayed my order even though these guys are partnered with Razer (company the produces the frames). You'd think quality wouldn't be an issue since they're working with Razer to produce the lenses. Complete scam company, I do not recommend! Stay clear, there are better options!

I requested a box sent to me to ship in my frames and it took over a week to get to me. Once I sent it in it took another week for them to start working on it, and another week and a half for the lenses to be complete. Once they shipped it to me it was here in like 3 days though which was great. The lenses are perfect, the frames are in the same condition I sent them in, and they also returned the non-prescription lenses that came with the frames. I will definitely use them again, and just be prepared for the longer shipping times.

1st Order, 3 Stars:
Great product, and perfect lenses from a prescription prospective. Minus 2 stars due to other issues along the way. With all the add-ons I did on my lenses, I expected shipping anywhere from 3-4 weeks. However, my order status didn't move from "in the lab working on it" on day 1 until after six weeks. Had to constantly send emails to get actual status. Finally received the product after 6 weeks only to find that the Transitions were not the color that I ordered. Can't comment on the customer experience with resolving an issue such as this as of yet since I've not been provided with how this will be rectified as of yet.

2nd Order, 5 Stars:
Ordering, and getting my own frames through Lensabl was a seamless & easy process. The lab worked fairly quickly and shipped in a decent time frame. Received an exceptional product. Very happy with Lensabl this time around.

I got my prescription Rayban aviators & they seem alright thus far. Prescription seems on point, and I got the ear- & nosepieces fitted for free at my regular eyeglass shop. The only issues were a) when I ordered, the site processed the order twice, so I was charged twice & it took about 2 weeks to get my money refunded; and b) the glasses arrived a few days later than indicated in the USPS tracker, but this is not a big deal considering pandemic mail delays.

So I'm giving a 4-star rating (though for some reason it is showing as 5 stars after I click submit).

Sent my frames along with my prescription. Received frames with a prescription that was not mine and was totally useless to me. After some emailing I re-sent my frames along with my prescription. NOTHING. Finally received a pair of loose lenses! No frames. No explanation! This has been going on over a period of two months. To say I am frustrated with this is an understatement

I was impressed with this company. I ordered my lenses online and the process was very simple. I selected the lenses type I wanted and various coatings I was looking for, I printed a shipping label and boxed up my frames. I could keep track of the whole process; where my frames were, when the lenses were ready and when they had shipped.
I have a rare prescription and left a note asking attention to detail on my lenses but when I received my glasses and put them on, I could see! That makes all the difference. They returned the lenses that came on my frames, they gave me a case to store my new glasses in and included a free cleaning spray! It was a very easy experience and I'd definitely recommend if you have a favorite pair of glasses that need an updated prescription, or a set of frames that you know looks good but you want made into sunglasses. This company took good care of my frames and I hope to get the opportunity to use their business in the future!