Lensabl

I sent my frames in to Lensabl on November 24,2020.
On 12.14.2020 Lensabl confirmed receipt of my frames.
On 12.21.2020 Lensabl maintained that they couldn't confirm my prescription.
(My prescription had been updated and was on file from another order just 30 days earlier.)
Ok my bad, I immediately sent my prescription and contacted Lensabl to confirm receipt on 12.22.2020.
They opened a ticket to investigate what the status of my frames was.
Lensabl responds reporting status saying your order will be shipped in six days.
Then six more days. And then six more days. Finally on January 12, I decide to contact Lensabl for an update and get a note that their QC found problems with the lenses and sent them back to be "reworked."

We have been nice to know without the wait.

Finally on February 2, yeah, Groundhog Day! Lensabl says the order shipped.
On February 3,2021 I finally have my glasses.

In have been a customer for about four years.
Service has progressively deteriorate and customer service is an oxymoron with Lensabl.

Since the price is at a premium, it seemed the service was worth paying for.
When you claim you will deliver – you need to live-up to your claims.
Sadly, after my two most recent experiences I no longer believe Lensabl claims nor does it seem worth the money.

My glasses were perfect. Quality was great…Good company to work with. Ella was knowledgeable and very helpful.

Answered all my questions in online chat

Always trying to find ways to save money in today's world, but this was a mistake. As many have said, the process takes forever if you are replacing lenses in your old glasses. Not sure on buying new. Then, mine came back in way worse shape than they were in when I sent them. They had some sort of sticky (glue?) substance all over the frames. Almost like somebody was eating glazed donuts when they packed them up…and even worse! - My right hinge was frozen closed and would not open. Both hinges were blue and rusty/tarnished. I had to oil them just to get them to open. I have NO IDEA what this was or why, but this was a barely used, home spare pair of glasses. Now they also slide off my face way more than my other IDENTICAL frames. Maybe I bent them trying to open them, or maybe it was just another mishandling by them. Either way it's poor service.
The script also seems off and they give me a headache from eye strain. Maybe I measured the pupillary distance number wrong, but I've done this before elsewhere without an issue.
Customer service is also horrendous. You literally get 1 reply per week continually asking more questions like a shady insurance company. The last reply I sent said exactly this and I just asked them to either take care of my issue or tell me no…they replied 5 days later with more questions lol. You can't make this stuff up.
In the end, the savings aren't nearly worth the hassle. It's really not much more expensive to go to a local store or chain where you can get your glasses in less than a week, and have someone to bring them back to if there's an issue. Lesson learned for me. Never again.

I bought 2 of the same sunglass frames and 2 new regular glasses frames and sent those off to Lensabl. I ordered TWO of the same sunglass lenses and TWO different eyeglasses transitional lenses specifying which pair of glasses gets what.

So they put transition lenses on my sunglasses and sunglass lenses on my eyeglasses. I sent back the sunglasses and eyeglasses. I then noticed the pair of sunglasses that had the right lenses was not right. The depth perception was WAY off making everything look shorter. They wanted me to take another picture with those frames on so they could adjust. Fair enough. I sent those back.

It took weeks to receive my other pair of sunglasses, which also needed the lenses fixed due to depth perception. At least they got the right lenses on. But the eyeglasses I sent back that they put the sunglass lenses on, came back with the same lenses (sunglass) I sent to them. So I sent those back.

It's been almost 5 months since I placed my initial order. My sunglasses are still being worked on. They recently sent my eyeglasses back with what I assume are the correct lenses, but I can't wear them because they broke the frame in the process. I sent them an email regarding this and they have not responded.

Horrible experience. I would have been better off going to a store. I'll never do an online lense replacement again, at least not through Lensabl.

Took over a month. Sent back because they did not have coatings I paid extra for. Still are not correct. Will not use Lensabl again.

I bought a pair of smart frames from razer when I received it from razer I made sure everything worked and was in the box appropriately. I then mailed the box with everything inside, which would be the 2 sets of lenses that razer send one being a blue light filter lense and a sunglasses lense, along with my charger for the frames and the frames(obviously) i maild it on on may the 5th theyre website states a 2 week turnaround, I contacted them and I kept getting the runaround. Oh your lenses failed inspection, oh it takes longer for transitions and anti reflective, when I ordered my lenses it never said anything about extra time. Well finally i just received my glasses yesterday and they didn't send back the original 2 sets of lenses or my charger, now I have a dead set of smart glasses that are useless in regards to what they are supposed to do ive emailed lensable no reply ive called razer and they don't sell the charger individually and im not spending another 200$ on frames so lensable has screwed me on that. I also payed for the green transition lenses and they don't even turn green they barely glare green. I would not buy from them again with their carelessness

I will tell you about my last 3 years that I been placing orders to them.
First year I will not complain, everything was perfect, I loved my glasses, their were fantastic.
Second year something went wrong, but hey, everybody have mistakes, they misread my prescription and boom, when they arrived I couldn't use them because I couldn't see, blurry sight, so I send them back to remake them, so that take another month, plus the 3 weeks that they took at first, any way, it was the first time making something wrong so I could live with it.
Third time on their site tracker the production didn't moved, so I called and see what's the deal, and they said that I missed the pupillary distance which it was false since you can read it in the prescription that I sent to them, when my glasses arrived, surprisingly I can see a fingerprint from somebody that touched when they were coating them, the coat was fresh and they didn't care, for unbelievable that it looked they sent me my glasses like that, so as you can figure it out, I have to returned them back, so her we go again, another month to "redo" or should I said to repair their mistake, that's it to me, enough is enough, there isn't another chance for "Lensable", a work that takes 2 weeks these guys turned it into a month or more, that is unacceptable, on top of that now I need to find another reliable company to make my glasses.
So there you go, hope it's serviceable the review for you.

I was not happy and your refund policy states through are willing to return, I was ignored keep on mind I had almos10 glasses not eve after for the huge amount I invested

I purchased prescription sunglass lenses and decided to pay the premium for the polarization option.

If you choose non-polarized lenses you get to choose the darkness level of the lenses. With the polarized option you don't.

When you choose the polarization option, it doesn't state anywhere during the checkout process that the polarized lenses are not as dark as the non-polarized option (tinted lenses)

The polarized lens tints come stock and they cannot make them any darker.

So I am stuck with some sunglasses that just aren't that dark. I can even look at myself in the mirror and see my eyes through the lenses.

Lensable did offer to re-do my order and use tinted lenses instead of the polarized ones - but I would have to pay 70% of the cost.

So the first time I paid $227. They offered to re-do them for another $120.

I decided not to take them up on the offer as I don't want two pairs of sunglasses (one that I'm not happy with) that cost me almost $350

Lensabl did fine on the actual lenses. I just wish I had all the information up-front before making a purchase. Lensabl: Add more information to your website during the checkout process.

Tl;dr - liars that took six weeks to get me lenses.

Shipped two sets of frames in, they said they only received one.

Spent days "looking" for them, then told me they needed to buy replacements. Made me send photos of myself in the "lost" frames and spend time picking out a replacement as they were no longer available.

Tell me they've ordered them, then radio silence for a few weeks. I finally follow up and they tell me they received replacement and will get them right out.

Few more weeks go by till I follow up again, at this point they tell me they need additional prescription info. Okay, fine. Send it in.

Two weeks later I receive THE ORIGINAL FRAMES THEY SAID WERE LOST AND REPLACED.

Not sure if they just don't have their act together or if this is an intentionally malicious way they extend timelines on customers when they get backlogged - but I'm not the only person with the same experience.

Avoid these people, plenty of places to get lenses made for your frames. Not worth the headache.

I love my glasses, they're so cute. I have to send them back for a remake because one lens is off a bit. User error taking sight height picture.

So far, it has only been an email. I have to send my glasses back to be remade. I haven’t yet started that process.

They did a good job and well well-priced but def expect it to take almost a month before you get them back.

I asked for details one when I was getting them back

Learned about Lensabl from my daughter in law. No need to throw out my old frames, just replace the lens and you are all set

I am a nurse who has to wear safety goggles or a shield over my glasses while at work due to Covid. I hated having to wear anything over my glasses and I had to tape my face mask down as well so it would stop the fogging. I found safety goggles that were stylish and used Lensable as their recommended prescription lens company. It was so easy to use Lensable, from putting in my prescription, to directions on taking a picture and uploading it to the site to get the correct measurements. I was a little skeptical due to the fact that I wear progressives and have never had great success with "anti fog"lenses, but when they arrived I could see clearly and the anti fog lenses really worked! The website said progressives could take up to 2 weeks, but I received mine in just over a week. The ordering process was so easy, they sent me a box to send my frames in and they kept me updated on when they received them as well as when they shipped them out. And the price! I can't believe how much cheaper it it was to get these lenses through Lensabl than what I usually pay through my optometrist! Even with getting the top of the line progressives, anti fog coating and safety lenses the price was less than half what I would have paid if I went through my optometrist or even lens crafters. I highly recommend Lensabl and know I will be using them again in the future!

This is exactly what I've been looking for for years. And boy did you guys deliver. Thanks a million:)

Regards,

Happy Eyes

Glasses are good quality. Delivery took longer than expected and didn't receive the glasses when I wanted it. But I'm still happy with them

I was unsure of using this service, but let me just say TOP NOTCH!
I am so pleased, I will order again.
Also I saved a lot of money as I have very expensive lenses, add that to frames; Yikes!

They advertise a quick turn around time, but this has not happened. I am still waiting for my glasses a month after ordering them.

Lensable crafted perfect prescription lenses for my Bose Tempo glasses. Excellent, prompt, kind dialogue. I recommend this fine company, and Jayme in particular.

After trying several places to replace my lens you were the only one who could do it! So happy I'm going to order a second pair.

My lenses are great but I took almost a month to receive them. I wish they had communicated better about the length of time it would take.

They responded quickly.

Turn around TERRIBLE
HORRIBLE EMAILS... no information as to when I'll receive the glasses
Copy n paste responses
Bose needs to get rid of this service

Please with the out come only thing it took longer to complete then I expected... but over all good job I would definitely use your services again