LensablReviews 6,018

I ordered new frames with prescription lenses. I uploaded all necessary photos and a scanned copy of my Rx. That process was pretty painless. If you forget to upload something the site warns you and you just go back in and upload the files. Disappointed that it took so long to get the glasses shipped, but they came 2-day priority mail. When I tried them on I realized my vision hadn't changed - the lenses were not made with my prescription. Waiting to hear back on how to resolve. Unfortunately all correspondence is by email as there is no toll free customer service phone number.

I bought my designer rimless frames on E-bay for around $235.00. I took them to Walmart to have the lenses made. Walmart said they do not make lenses for rimless frames because of the high breaking risk associated with drilling the lenses. I made several other calls with no results. One optical place said it would be arount $500.00 to put the lenses in my new frames. I tried to send the frames back to the seller on E-bay and she refused to take them back but sent me a list of different on-line companies that make lenses for rimless frames. Lensabl was the first on her list so I picked you. I am very satisfied with my lenses and of course the decent price that I was charged. I will certainly reccomend LENSABL to anyone in the future that needs rimless lenses made. Thank you for the beautiful workmanship.

I had ordered a pair of glasses last month and loved them so I wanted a second pair for my cottage. I emailed to see if the order could just be duplicated or would I need to place a new order. I was told that i would need to place a new order and Rhinna sent me the link with all my info from my previous order. I just needed to take a new picture of my prescription and me with the credit card for sizing. Rhinna emaied me to confirm that I was only getting the distance portion because my prescription is for bifocals. (Glasses being purchased are for tv watching in bed after I take out my multi focal contacts). I appreciated the attention to detail. And I received them very quickly!

I was skeptical at 1st and very nervous. After looking in 3 different places for glasses I found none that worked for me. I had an x tra pair of ray bans (rb3183) that were a little scratched up an now I'm glad I saved them bcuz I sent those frames to lensabl and I absolutely love the job they did in making prescription lenses for them... they look natural as if their supposed to be prescription glasses...
Now I'm going to have lensable make me pair of progressive lenses for the other pair of rb3183's that have...
I am not a review type of person but they made my day
Ty so much to the lensabl team. Yous did a fantastic job!

This is the second time I've used Lensabl for prescription change lenses. The first time was so smooth I didn't hesitate to use them again. However this time it took so much longer, and then the first go around they put a very wrong prescription in the glasses. So I had to return them for a redo. Neither the first nor the redo were trackable on the website. When I would inquire via email it took way too long for definitive answers. I actually began thinking they had lost my glasses. During this entire process there was no offer to compensate me for all the problems, etc.The entire process left me without the glasses for about nine weeks.

I sent a pair of Stoggles to Lensabl. It took approximately two months to receive them back from Lensabl. I received generic messages to almost all of my inquiries. When they finally arrived, the lenses were cheap and thick, even though my prescription is very weak. They also were incorrect and thus still unwearable. No way would I send them back to Lensabl. I took them to my eye doctor's office and am paying to have the lenses redone by an actual professional.

I sent my frames in mid March, as of today I still have not received my frames with new lenses. The site was not able to propertly collect my Pupillary data so I had to resend it via email. Then I was told there where quality control issues with the lenses but didn't receive that update until I emailed support or logged into the site. This was mid April. Last week I was told they were ready to ship, asked for it to arrive May 3 overnight shipping (which Lensabl comp'd after I asked). I asked for a tracking number TODAY as I still don't have one and have no idea if they are arriving today or not. I have expressed my frustration in how long this is taking through several emails to customer service.

There should have been better oversight in tracking my order, and responses back to me on the status.

I sent in to 2 frames, 3 months ago and to date have only received one as I was informed that their lab broke one of my frames and they needed the information related to where I bought them so they could order another pair. Keep in mind that no one from lensabl ever contacted me to inform me that this occurred, it was only from me reaching out to get an update as to why my frames were taking so long that I ever found out this happened. It has now been over 3 weeks and now I am at my wits end. They only allow you to communicate via email and I have asked for a refund repeatedly and no one is responding, the last response I got was some bs about checking to see when my frames would ship. To say I am furious would be an understatement. My total cost for both frames was over $1000 dollars. So now I am forced to dispute this charge with my credit card company. I WILL NEVER NEVER NEVER USE THIS COMPANY AGAIN.

I returned glasses to you because the progressive correction was set too low forcing me to either bend the nose pads on end to raise the lenses or to uncomfortably tilt my head back when needing progressive correction. You made my prior progressive glasses correctly in terms of prescription so I assumed you were able to do it with a new pair. I wrote to you about this when I returned the current glasses to you but the ones just returned are either the originals or you reground the same errors. The accompanying lenses I originally sent had bifocals, and those had the bifocal prescription set at the right height. You need to correct this.