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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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My experience with this company was amazing minus I didn't get back the case that I mailed the glasses in.
I ordered a pair of stoggles to use in my workshop but I needed the lenses to have my script, per the stoggles site they have a deal with lensabl, so i figured the integration would be fairly seamless. It wasn't. My frames (which are plastic) have visible cracks from where they removed the factory lens to install the prescription ones. The prescription lens they installed have the lensabl logo visible in the corner (not in my line of sight but something someone would notice when they look straight at you) at first i thought my lens was cracked in that area but then looked to see the same marking on the other lens as well. It looks a little tacky.
All in all, they work for my purpose but they do not appear as if they will last long (i fear the lens will pop out fairly easy considering how large the crack in the frame is) glad they are for occasional use and not my every day wear
The end result was fine, but it took almost 2 months to complete. My order was canceled, my frames got lost, and it took entirely too long to complete the lenses. I'm fortunate that I had contacts throughout this process, but I definitely would not recommend this company.
I love it. It really protect me at work. Don't need to wear eyeglasses over eyeglasses.
Perfect! Quality is amazing! I have restored six pairs and all turned out just as I expected.
They accomplished what I thought was impossible - to put prescription lenses in Oakley frames. Thrilled with the results!
The team is very kind. Unfortunately, all 4 lenses have a defect and the Rx was wrong for OD. Hopefully they will correct without issue.
Very easy process, my glasses were returned within a very timely manner.
I ordered glasses from another site that came in fitting perfectly. Lensabl was the company they recommended for the new lens. When the glasses arrived with the lensabl lens, the lens were great, however the frame now needed some adjustment, as they now were slightly crooked on my face. I was afraid to adjust them as I wasn't sure what the problem was so I took them to a professional eye glass place. The glasses now still need some adjustment and one of the arms on the glasses has split a little from being handled... So disappointed, the fit perfectly when they arrived the first time... Now I have glasses that don't fit well, have a split in one of the side pieces and I don't think anyone can adjust them...
I was looking for an option to fill my new prescription in my favorite frames and came across Lensabl. I didn't really know what to expect, but all of their measurement tools really work, and my glasses with new prescription came back to me perfect! The prescription is correct and they frames are even on my face. Good job Lensabl for letting people recycle their old and favorite glass frames! Very affordable too. A+
The glasses are very comfortable and the process of filling them with my prescription was convent and easy. They truly do not fog or slide down your face, which is amazing when you are in an isolation room or performing patient care! I'm thrilled to have found this brand and encourage any healthcare provider to purchase a pair.
The product was excellent, and the prescription was spot on. I really love the time and care they took with my prescription safety glasses.
My goggles took over two months to arrive. Once they finally arrived they were awful, prescription is not accurate and I cannot wear them. Significant distortion and no "clear" area in the entire lens. They also fogged immediately with my first attempt to wear them. Beyond disappointed and dissatisfied.
I found Lensabl to be very responsive to my emails & questions. Even if customer service didn't have an immediate answer, they let me know that, which I appreciated. I'm very happy with my "new" glasses. There was a production holdup BUT they overnighted them when they were completed. Thank you so much!
I had been looking for a place that would put prescription lenses in the sunglass frames for years. Everyone said they could not do it or wanted to charge me a ridiculous amount of money. Until now... The process was easy and the wait time was more than reasonable. I received them in the mail, securely packaged, and couldn't be happier with them. Finally have the lenses I need in my favorite sunglasses. I even requested bifocals to be placed as low as possible and that was perfect as well. Forever customer!
Tl; dr Improve the accuracy of the order tracker
The ordering process was straightforward. Uploading my Rx and sending in my frames was convenient. After that point, a black hole.
The order tracker wasn't working. I reached out to customer service after 3 weeks at the lab and they told me the lenses had to be remade.
I'm thrilled by the focus on quality control. My hope is that Lensabl can improve the order tracking and push updates to the customer.
Good luck!
The lenses were originally blue ombré. I had asked for the lenses to be the same color but completely blue instead of ombré. They arrived blue ombré instead of solid blue. Maybe I wasn't clear in my request. I am grateful to have my frames back. They look good. Grateful to have the sunglasses back before my trip.
It's great that they send you a box to put the frames you want replacement lenses are very convenient. The turnaround time is very quick. The lenses are spot on to the Rx. Will be ordering again for my sunglasses and back ups.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members