LensablReviews 5,993

I was skeptical at 1st and very nervous. After looking in 3 different places for glasses I found none that worked for me. I had an x tra pair of ray bans (rb3183) that were a little scratched up an now I'm glad I saved them bcuz I sent those frames to lensabl and I absolutely love the job they did in making prescription lenses for them... they look natural as if their supposed to be prescription glasses...
Now I'm going to have lensable make me pair of progressive lenses for the other pair of rb3183's that have...
I am not a review type of person but they made my day
Ty so much to the lensabl team. Yous did a fantastic job!

This is the second time I've used Lensabl for prescription change lenses. The first time was so smooth I didn't hesitate to use them again. However this time it took so much longer, and then the first go around they put a very wrong prescription in the glasses. So I had to return them for a redo. Neither the first nor the redo were trackable on the website. When I would inquire via email it took way too long for definitive answers. I actually began thinking they had lost my glasses. During this entire process there was no offer to compensate me for all the problems, etc.The entire process left me without the glasses for about nine weeks.

I sent a pair of Stoggles to Lensabl. It took approximately two months to receive them back from Lensabl. I received generic messages to almost all of my inquiries. When they finally arrived, the lenses were cheap and thick, even though my prescription is very weak. They also were incorrect and thus still unwearable. No way would I send them back to Lensabl. I took them to my eye doctor's office and am paying to have the lenses redone by an actual professional.

I sent my frames in mid March, as of today I still have not received my frames with new lenses. The site was not able to propertly collect my Pupillary data so I had to resend it via email. Then I was told there where quality control issues with the lenses but didn't receive that update until I emailed support or logged into the site. This was mid April. Last week I was told they were ready to ship, asked for it to arrive May 3 overnight shipping (which Lensabl comp'd after I asked). I asked for a tracking number TODAY as I still don't have one and have no idea if they are arriving today or not. I have expressed my frustration in how long this is taking through several emails to customer service.

There should have been better oversight in tracking my order, and responses back to me on the status.

I sent in to 2 frames, 3 months ago and to date have only received one as I was informed that their lab broke one of my frames and they needed the information related to where I bought them so they could order another pair. Keep in mind that no one from lensabl ever contacted me to inform me that this occurred, it was only from me reaching out to get an update as to why my frames were taking so long that I ever found out this happened. It has now been over 3 weeks and now I am at my wits end. They only allow you to communicate via email and I have asked for a refund repeatedly and no one is responding, the last response I got was some bs about checking to see when my frames would ship. To say I am furious would be an understatement. My total cost for both frames was over $1000 dollars. So now I am forced to dispute this charge with my credit card company. I WILL NEVER NEVER NEVER USE THIS COMPANY AGAIN.

I returned glasses to you because the progressive correction was set too low forcing me to either bend the nose pads on end to raise the lenses or to uncomfortably tilt my head back when needing progressive correction. You made my prior progressive glasses correctly in terms of prescription so I assumed you were able to do it with a new pair. I wrote to you about this when I returned the current glasses to you but the ones just returned are either the originals or you reground the same errors. The accompanying lenses I originally sent had bifocals, and those had the bifocal prescription set at the right height. You need to correct this.

I ordered a pair of stoggles to use in my workshop but I needed the lenses to have my script, per the stoggles site they have a deal with lensabl, so i figured the integration would be fairly seamless. It wasn't. My frames (which are plastic) have visible cracks from where they removed the factory lens to install the prescription ones. The prescription lens they installed have the lensabl logo visible in the corner (not in my line of sight but something someone would notice when they look straight at you) at first i thought my lens was cracked in that area but then looked to see the same marking on the other lens as well. It looks a little tacky.

All in all, they work for my purpose but they do not appear as if they will last long (i fear the lens will pop out fairly easy considering how large the crack in the frame is) glad they are for occasional use and not my every day wear