LensablReviews 6,333

I followed all of the steps and sent in my frames, checked the website to see if they were received, they were, and I was excited to await how they'd turn out. Unfortunately, after waiting some time for an update on their website, I wrote in and they let me know they did not have my glasses. Turns out the lab had lost or misplaced them because they had been scanned in and received. I had to provide images of the frames and was eventually updated that they found the glasses.

Then I proceeded to wait again, and after some time, I moved addresses so I updated my delivery address on their website and this showed up as successful. 5 or 6 days later I again emailed them to see where the glasses were, and asked to confirm the change of address. I received a very curt response stating "Order got picked up already." After asking them to clarify they explained the glasses had already shipped to the old address. So my address change, which said it was confirmed, never actually went through.

The website does not provide updates. The email chains they send are inaccurate, and the customer service rep could barely be bothered. This service cost me a few hundred dollars and I still do not have my glasses. Maybe they'll turn up ¯\_(ツ)_/¯ I'm not confident. Also not confident that if they do turn up, they'll be well made. Save your money, go to a traditional brick and mortar. This was not a good time.

I ordered custom lenses to be put in my sunglasses and they turned out beautifully! I got the regular gray 80% and I have a strong nearsighted prescription (-4.00~) and they actually came out surprisingly thin still. Cannot notice the thickness on the edges at all! Definitely would recommend them. They did take over 3 weeks from shipping frame to delivery back due to their Quality Control but it was well worth the wait! It looks great and comes with a collapsible case and cleaning kit!

After getting my order wrong the first time (order placed on February 20th), Lensabl fixed my order and I just received my corrected lenses on May 7th. All in all, the process took forever. And now that I've received the lenses, I hate them. They are progressive readers which I've had before, but these lenses make everything look "round". For example, when I look down at my computer keyboard, it is NOT straight - it's bent. I've never had glasses that distort my view like this. Waste of money and time!

Got my glasses and they a great! It took a little longer than anticipated but i got over it once I saw my product. I usually had bad run-ins with other companies about my glasses having issues but on the other hand Lensabl customer service was always helpful when I had a question. I received a email the next day when I had a question or concern. Overall, my experience was great and couldn't ask for anything better at the moment.

I'm not pleased with this service. It took over a month to get my order. The customer service was sporty at first. I started receiving responses to my concerns late in the process. I will not be using this service again. Too pricey for the inconvenience. I have several exchanges with Ann and each time I was told that my order would take a few more days. This happened at least 3 times. They were nice enough to upgrade my shipping to overnight. But never again.

Unfortunately this has not been a good experience. Even though their website says " no expected delays due to Covid19", the process of replacing the lenses on my own Face A Face frames has been very slow and plagued by poor quality work. Placed an order on April 7,2021. I got back my frames on April 26. The lenses did not fit into the frame! There was a gap where the screw holding the frame together was visible and the edges of the lenses were distorted from being squeezed into a too tight opening. I sent the frames back so they could be re-made and I am still waiting. On the positive side, the progressive part of the lenses were well made and customer service agents are polite, answering via email within 24 hours. Still, for a company that advertises speedy work as a "lens replacement" specialist, the speed and quality of this work has not been very good. I tried them as an alternative to using a local optometrist and unfortunately Lensabl did not pass the test.

I sent my glasses April 5th. I got them May 7th. I was told I got overnight shipping but when it showed up it was 2-Day Shipping.
This is my 3rd awful experience with y'all and I will no longer recommend it anymore to my fan base.

Mirrored lenses are not mirrored. Took ages for shipment. Updates said "shipping in six business days" for over a month. Look elsewhere.

My glasses turned out wonderful. The process for sending in the prescription, pupillary distance, etc., was very easy and well-explained on the website. Prescription is perfect, the lenses are clean and clear, and the packaging they came back in was lovely. I had almost forgotten what it was like to see through non-scratched lenses! My only criticism is that they took a little longer than anticipated because the first lenses they made, "did not pass their quality assurance standards", per my order details. I'd rather have a little extra wait time for a great result, though.

You have an amazing service. Incredible customer support. Easy to use website that deals with complex issues, making it convenient for even novices to use and navigate. Great prices! Great set of options and flexibility in the product. THE ONLY PROBLEM IS: I've had two different sets of glasses made, one after the other, the second to correct problems with my first, and I CAN'T SEE PROPERLY WITH EITHER OF THEM. So the problem could be ME. The problem could be my EYE DOCTOR. Or the problem could be the technology you are using to make glasses. I've wasted now hundreds of dollars for glasses THAT I CAN'T USE! I wont be doing business with you any longer. I will be changing eye doctors too. You absolutely need to have a guarantee that your customer can see with their new glasses or they should be able to return them at no charge! Not only do I not have glasses for added weeks of time, but I am out a lot of money. And I have no where and no one to turn to for help.

I had a pair of old Persol glasses I loved but with a no longer valid prescription. My vision changed and I was not needing prescription lenses. I saw an advertising from Lensabl and I decided to give it a try and I chose tinted non prescription lenses to replace the old ones. I shipped the spectacles, and in about 3 weeks turnaround I received them back with the new lenses and a handsome case and cleaning solution. It only costed me $100, the work was beautifully done and I am super happy with my new old glasses.

I had purchased my frames of an outside company and sent them into get my prescription in them. I felt well informed in the process and was notified when they were being shipped back to me. Unfortunately, when I received them both lenses had matching circular scratches on the top corners of the lenses. And since they were matching, clearly it is something to do with how they handle the lenses and not just by accident. I expected better handling of something like that.