Lensabl

I followed all of the steps and sent in my frames, checked the website to see if they were received, they were, and I was excited to await how they'd turn out. Unfortunately, after waiting some time for an update on their website, I wrote in and they let me know they did not have my glasses. Turns out the lab had lost or misplaced them because they had been scanned in and received. I had to provide images of the frames and was eventually updated that they found the glasses.

Then I proceeded to wait again, and after some time, I moved addresses so I updated my delivery address on their website and this showed up as successful. 5 or 6 days later I again emailed them to see where the glasses were, and asked to confirm the change of address. I received a very curt response stating "Order got picked up already." After asking them to clarify they explained the glasses had already shipped to the old address. So my address change, which said it was confirmed, never actually went through.

The website does not provide updates. The email chains they send are inaccurate, and the customer service rep could barely be bothered. This service cost me a few hundred dollars and I still do not have my glasses. Maybe they'll turn up ¯\_(ツ)_/¯ I'm not confident. Also not confident that if they do turn up, they'll be well made. Save your money, go to a traditional brick and mortar. This was not a good time.

Lensabl hooked me up with blue light blocking lenses in frames I already owned. Sending my frames in and subsequently receiving them back was a very smooth process; thank you Lensabl!

I love the feed back though out the process. My order had a few changes along the way with the RX end of it. But they solved all issues. Great experience.

Order process was easy. I didn't receive what I wanted and the process of getting it resolved is slow. Hoping I haven't wasted my hard earned money. Waiting for a resolution.

My order was delayed (it took a month and a half to receive my glasses back) due to multiple lab rejections. The lenses are good quality, though, I just received them.

This is my second large order with Lensabl. My first experience was great and was a few years ago. I was able to update a few favorite frames as well as some new frames that I had purchased on eBay. This latest order was a similar context, I had found frames online from various resellers that were either unique or rare. I have a great experience ordering, inputting my information and paying. Where things started to become frustrating was the delays in production of my lens order. After several weeks after Lensabl was in possession of my frames, the message in my customer order portal was that the glasses had failed quality control, and would be sent out in approximately 3 days while they were expedited. I waited a week and still no progress. The only saving grace was your customer service communication and responses provided by Ann from the customer care team when I had to trick the app by using a change my address response option. As a 35 year retail exec I would look into providing better response options to the production process. Whether it be alerts that delays could be possible during peak times as an order is being started. Considering it took exactly a month to get my order completed from my frames arriving at your facility, it would help put expectations in realistic terms of how long it will actually take.

I am in the end happy with the resulting product, but reluctant to wait that long again for your product unless the process is improved.

I was frustrated by the lack of proactive communication from Lensabl, the excessive amount of time it took to make and deliver my glasses and the quality of the lenses (progressives).

After hearing nothing from Lensabl for 10 days after placing my order I contacted them to get a status update. I learned another photo was needed for accurate measurements. How come they didn't contact me first? Later I learned - after looking for another status update - the lenses had to be remade due to a quality inspection issue. Fine. I get it. Stuff happens and I want the glasses to be right. When they finally arrived I was disappointed and returned them for a remake. Once again the new lenses were rejected during a quality inspection. I finally got them and they're ok. I have some issues with reading clarity but I'm not going to return them again. They're a spare pair and I'll deal with the problem for a short term if my everyday glasses are unavailable.

I would have had my glasses much faster and without all the back and forth if I had purchased this pair from my doctor's eye center or a National chain. Would I have paid more? Yes. Gladly.

I am returning customer and Lensabi always does great work, any issues with my order are always resolved to my satisfaction.

Took longer than expected to receive, but the specs are fab.

These lenses are better than the original ones from visionworks!