• Lensabl

2021 CUSTOMER CHOICE AWARD

Lensabl

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Overview

Lensabl has a rating of 4.0 stars from 5,725 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.

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    553

Proactively asks for customer feedback

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 79.9%
Positive
456
Neutral
40
Negative
75

Instant Feedback

5,596 reviews

343
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How would you rate Lensabl?
Top Positive Review

“Easy and efficient”

Mike D.
10/18/24

What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.

Top Critical Review

“Disappointed”

Alissa Q.
9/26/24

The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,

Reviews (5,725)

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Reviews that mention popular keywords

customer service (920) prescription lenses (305)
Thumbnail of user marilyna139
1 review
0 helpful votes
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August 19th, 2020
Verified purchase

Once we got frames sent properly they were returned within a good time frame and they seem fine.
Have friends who are interested in ordering.

Thumbnail of user wardp19
1 review
0 helpful votes
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February 16th, 2021
Verified purchase

Sent in a pair of sentimental frames, and they did a great job! Slowed down by bad weather for delivery, but that is unavoidable.

Thumbnail of user jasons2179
1 review
0 helpful votes
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October 9th, 2021
Verified purchase

I've waited two months so far for my glasses. Lensabl's resolution? To overnight them at no extra charge, just as soon as they are ready.

Thumbnail of user greggc67
2 reviews
0 helpful votes
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September 5th, 2021
Verified purchase

Good experience for a first time user. If they could speed up the process of completing the order, I would give them 5 stars

Thumbnail of user joselitoz
1 review
0 helpful votes
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August 16th, 2020
Verified purchase

It was good like I expected it to be. Product and delivery is great. Maybe a real time update on your website would make the experience even better.

Thumbnail of user pattyl225
1 review
0 helpful votes
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September 29th, 2021
Verified purchase

I sent in my frames over 6 weeks ago and am still waiting to get them. But they sent a survey, so here it is.
Will not use this service again.

Thumbnail of user kt241
1 review
0 helpful votes
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September 14th, 2021
Verified purchase

While I'm happy to get my glasses back the lenses are making certain things appear unbalanced and uneven. The prescription is a little bit off.

Thumbnail of user ryanb941
1 review
0 helpful votes
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August 8th, 2021
Verified purchase

I'm SO happy with this service! I was worried my vintage frames would be too old but you guys did an amazing job! Thank you!

Thumbnail of user qr9
1 review
0 helpful votes
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August 3rd, 2021
Verified purchase

What a great job done on these glasses! They make it beyond easy and efficient, and totally cheaper than if I went to the store near me. Love this!

Thumbnail of user rodrigoc76
1 review
0 helpful votes
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July 31st, 2021
Verified purchase

I recently got new glasses, because my prescription changed. I wanted to use current RayBan Frames and just change the lenses. My eye doctor said no, because my frames will crack if they get heated to remove the lenses. I thought that was a little weird since I take great care of my glasses and they are in perfect condition. So I said ok and bought brand new ones (which I do love). I am now left with a very expensive paid of RayBan glasses that are gathering dust in my sink drawer. Because of the way that our phones are listening to us all the time, I got served an ad for LENSABL. I wasn't aware that places like LENSABL exist. I did some research, checked out their competitors and decided to turn my old glasses into my "new" RayBan sunglasses without a prescription. The worst they could say was they couldn't do it and ship them back. I am honestly SHOOK at the speed at which I received my glasses back in the mail, the packaging, the customer service, and the QUALITY. I am over the moon that I get to use my old glasses as my new sunglasses. I haven't stopped telling everyone about LENSABL. What a dream of a company!

Thumbnail of user kimg660
2 reviews
0 helpful votes
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August 21st, 2021
Verified purchase

I've been waiting a long time for my glasses. They have been delayed and now there were delivery problems. What address did you send then to?

Thumbnail of user chrisl1420
1 review
0 helpful votes
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August 15th, 2021
Verified purchase

Sent you my glasses for new lenses 5/10 I got a shipping notification this week. Do you think two months is good customer service?

Thumbnail of user emmetc14
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Second time using Lensabl, turnaround was longer this time but they make great lenses at a way lower price point than the brick and mortar places.

Responded quickly

Reason I chose this business:

Affordability

Service
Thumbnail of user jasond712
1 review
0 helpful votes
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January 21st, 2021
Verified purchase

At first I was a bit skeptical but now I'm blown away by the finished result. I will definitely consider Lensabl for my next lens replacement.

Thumbnail of user lisal2053
1 review
0 helpful votes
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June 27th, 2021
Verified purchase

Very helpful website when ordering, transparent when my lenses didn't pass quality inspection and had to be redone... well work the wait. Thank you

Thumbnail of user patriciam2738
1 review
0 helpful votes
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June 25th, 2021
Verified purchase

Very detailed service make sure I have all the information correct and they did a great job they're beautiful and fit perfectly thank you

Thumbnail of user timw440
2 reviews
0 helpful votes
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April 27th, 2020
Verified purchase

This is my second pair of prescription glasses from Lensabl and I am very satisfied. Even by adding some upgrades the lenses were very affordable.

Thumbnail of user georgem1663
1 review
0 helpful votes
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July 8th, 2021
Verified purchase

The glasses as received are totally unacceptable. Completely out of focus in both eyes. What do we do now about me getting my money back?

Thumbnail of user elizay5
1 review
0 helpful votes
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December 21st, 2020
Verified purchase

Having lenses put in my vintage frames was never easier! I don't think I'll ever go back to the old way. Love my new glasses!

Thumbnail of user zacharys238
1 review
0 helpful votes
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June 19th, 2021
Verified purchase

I appreciate getting the old lens back. But when I compare then, they have a blue tint and were bluelight blocking. These lenses do not.

Thumbnail of user sanjayj42
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

It took almost a month to get my frame back with new lens Lot more time than advertised. Poor communication to inform about delays and shipping.

I was told that the first batch of lens they made were were defective so they had to make a new one.

Reason I chose this business:

Promise for quality and quick service

Service
Thumbnail of user meganh256
Megan H. – Lensabl Rep

Thank you for bringing this to our attention. We're sorry to hear that your order took longer than expected to arrive. We're continuously working to improve our delivery times, and we appreciate your feedback. Our team is currently investigating what went wrong with your order, so we can prevent similar issues from happening in the future. We hope you'll consider giving us another chance in the future.

Thumbnail of user garyr562
1 review
0 helpful votes
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December 7th, 2020
Verified purchase

I'm so happy with both pairs. It was a great experience. Called customer service to get an update and they gave me the information I was looking for.

Thumbnail of user stephenc1153
1 review
0 helpful votes
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May 30th, 2021
Verified purchase

The team is very kind. Unfortunately, all 4 lenses have a defect and the Rx was wrong for OD. Hopefully they will correct without issue.

Thumbnail of user matteof15
1 review
0 helpful votes
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December 1st, 2020
Verified purchase

Pro. They did a better job with a picture than my previous store that measured me in person.
Con... selection of styles is quite limited

Thumbnail of user georgem1360
1 review
0 helpful votes
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November 26th, 2020
Verified purchase

Well done
Second pair!
But I need to return them because the lens acuity is not quite right. Vision is slightly blurry.
Please advise. Thanks

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From the business

Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.

Upgrade your vision today at lensabl.com

Company Representative

Thumbnail of user clarked2
Jason B.
Typically responds within 12 days

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