• Lensabl

2021 CUSTOMER CHOICE AWARD

Lensabl

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Overview

Lensabl has a rating of 4.0 stars from 5,725 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.

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    553

Proactively asks for customer feedback

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 79.9%
Positive
457
Neutral
40
Negative
75

Instant Feedback

5,596 reviews

343
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How would you rate Lensabl?
Top Positive Review

“Easy and efficient”

Mike D.
10/18/24

What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.

Top Critical Review

“Disappointed”

Alissa Q.
9/26/24

The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,

Reviews (5,725)

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Reviews that mention popular keywords

customer service (920) prescription lenses (305)
Thumbnail of user jeffm1232
1 review
0 helpful votes
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April 15th, 2021
Verified purchase

The new lenses I ordered gave new life to my glasses. They are wonderful! Vision is perfect with them on. Quick turn around too.

Thumbnail of user emmetc14
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Second time using Lensabl, turnaround was longer this time but they make great lenses at a way lower price point than the brick and mortar places.

Responded quickly

Reason I chose this business:

Affordability

Service
Thumbnail of user rogers643
2 reviews
0 helpful votes
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November 14th, 2020
Verified purchase

The order process takes a very long time, but the wait is worthwhile. I've ordered 2 pairs of bose glasses with lenses and both have been perfect.

Thumbnail of user tatyanaf13
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

This is my second company making lenses for me and the best one yet! Glasses perfect price perfect turnaround even better. Highly recommend.

Reason I chose this business:

Convenient and they were able to use my frames which no one wanted to use

Thumbnail of user alexo283
1 review
0 helpful votes
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April 5th, 2021
Verified purchase

Asked for repeat of lenses that I had ordered before and that's what I got! Customer support is super helpful. Pretty quick. Good communication.

Thumbnail of user jassonf
1 review
0 helpful votes
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February 27th, 2021
Verified purchase

Terrific customer service and a quality product. I am happy to have my old Oakley back with new prescription lenses ready to go.

Thumbnail of user cp308
1 review
0 helpful votes
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October 9th, 2021
Verified purchase

Lensabl broke my frames and then ignored me for months- waste of time to get it from here- just go to another site

Thumbnail of user nancyf1183
1 review
0 helpful votes
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September 4th, 2021
Verified purchase

Loved how they turned out it just took over 2 weeks for them to finally complete them when I was told 6 days.

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Quality
Thumbnail of user stephenf646
1 review
0 helpful votes
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August 15th, 2020
Verified purchase

The entire process was easy and quick, besides being accurate.
I'm very satisfied with my new glasses, and what I see through them!

Thumbnail of user emmaw596
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

I had prescription and non prescription sun glass lens installed in my own frames with no issues. Great service. Will use Lensabl again

Thumbnail of user randalld192
1 review
0 helpful votes
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July 7th, 2021
Verified purchase

Very good and excellent quality. I was surprised how good it turned out. I'm more than satisfied with the job lensabl has done.

Thumbnail of user stephaniec1200
1 review
0 helpful votes
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January 17th, 2021
Verified purchase

Have ordered several pairs of new lenses using frames I like and that work for me. Gives new life to my glasses wardrobe.

Thumbnail of user donnam3570
2 reviews
0 helpful votes
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March 9th, 2023
Verified purchase

Everything about experience as advertised. I needed a re-do of my glasses but received swift help in resolving issue. Awaiting the updated glasses.

Still awaiting re-do of glasses, so not sure of outcome.

Reason I chose this business:

So I could use my old frames and save money.

Service
Thumbnail of user jorgei38
1 review
0 helpful votes
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May 16th, 2021
Verified purchase

Glasses as expected, mounted on Bose frames, everything OK, it took two weeks longer than expected. I will use Lensabl again. Great value.

Thumbnail of user shaylap13
1 review
0 helpful votes
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May 8th, 2021
Verified purchase

Turnaround time was fairly quick. I also love the packaging. I will definitely use Lensabl again and have already recommended them to friends.

Thumbnail of user courtneyh289
1 review
0 helpful votes
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April 5th, 2021
Verified purchase

The whole process took awhile (I got prescription lenses) but the goggles feel like my actual glasses and they're super comfy to wear

Thumbnail of user johns6151
1 review
0 helpful votes
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April 23rd, 2020
Verified purchase

Added clear tops to reader bottoms so I can teach while referring to notes without arm-wrestling my glasses. Thrilled with the results!

Thumbnail of user samuell419
1 review
0 helpful votes
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July 29th, 2021
Verified purchase

Made my Oakley's look and feel brand new. Lenses were perfect. I have used them before and they never fail to impress.

Thumbnail of user ernestot46
1 review
0 helpful votes
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April 20th, 2023

After a few returns due to a little miss communication. Lensabl got my prescription right. Will definitely do business again. Thanks you.

Service
Value
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Quality
Thumbnail of user rjs34
1 review
0 helpful votes
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June 13th, 2020
Verified purchase

Professional, responsive, quality product, beautiful packaging. They made it easy to ship to and from. I would definitely order with Lensabl again.

Thumbnail of user jimm1822
1 review
0 helpful votes
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August 2nd, 2021
Verified purchase

Generally a good experience, not completely happy with product. Transition zone too low very small area to read. Tint not as expected

Thumbnail of user marcog192
1 review
0 helpful votes
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July 29th, 2022
Verified purchase

Took Lensabl a few tries to get my glasses right and a lot more time than expected (weeks). Overall experience was terrible

Thumbnail of user larryw539
2 reviews
1 helpful vote
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April 27th, 2020
Verified purchase

Was very easy to do from start to finish. Glasses were back in under a week. Fast turn around and quality work.

Thumbnail of user allenl152
1 review
0 helpful votes
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December 17th, 2020
Verified purchase

Glasses came quickly, with a perfectly done prescription. I'm very happy I didn't have to go to an optometrist during the pandemic.

Service
Value
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Quality
Thumbnail of user caryg30
2 reviews
0 helpful votes
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September 5th, 2020
Verified purchase

Really fast this time. That's my seventh pair of eyeglasses and or lenses from Lensabl, and I'm very happy with them all.

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From the business

Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.

Upgrade your vision today at lensabl.com

Company Representative

Thumbnail of user clarked2
Jason B.
Typically responds within 12 days

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