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Lensabl has a rating of 4.0 stars from 5,724 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
5,596 reviews
What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.
The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,
The lenses are lighter than I had imagined so I'm pretty disappointed. Wish there was a way to send them back and get the mirror polarizing lenses
After several delays and $177.00 later... I received the glasses, but alas!
THEY ARE THE WRONG PRESCRIPTION. I can see better without them than with...
NOT HAPPY!
I LOVE my new lenses in my frames! You were outstanding with turn around time and the additional glass case that folds is a Big BONUS!
I think I'm a customer for LIFE!
I am very happy with my experience. Faster than I thought it would take and the prescription is perfect.
Good and fast service. Just strange that every time there is a quality problem reported and it takes longer
Good quality experience with my first order.
But hopefully this time lead-time will be way shorter.
Hi Lensabl Team,
I got yesterday my glasses back and I like them, BUT
The customer experience with your Service Team is really bad. My lenses were delay because of the color I choice was not available (I got the information several weeks after sending my glasses) I thought based on this delay and the inconvenience that my glasses will be expedited (and I asked for) this did not happen at all. After asking I got the information that it takes normally 5-7 business days and after 7 days I asked again and only the answer that the glasses will be delayed...
Honestly this is a poor customer service at all. Then suddenly the glasses were in my mailbox (yesterday) without any information/update of the status.
Absolutely amazing! Best lenses ever! Quick efficient and always able to have status and find out where they were.
Exceptional ordering, customer service and shipping experience. As a first time customer, it certainly will not be the last.
Because I waited over a week to get started the length from start to finish was long. Otherwise good
Couldn’t get a person
When did it was ok
Polarized lens available in transition Available
Took almost a month to get my glasses back with no notifications between their receiving my frames and shipment.
So impressed! I ordered on Wednesday one week and got them the following Friday. Super fast and availability great.
This is my second pair from Lensabl. This time replacement lenses in existing frames. Good quality and fast shipping.
Perfect, I have my favorite frames again, took a little longer than I expected but was definitely worth it
Fast turnaround. Comfortable lenses. My frames were returned to me in the same condition as they we sent in.
Ordered contacts. No status. Paid extra for expedited shipping. Hasn't arrived. Tried to chat online no response. NEVER AGAIN!
Miserable. Took over 2 months to get my glasses back and the lenses don't even properly in The frames.
Easy ordering and quick turn around. My glasses were returned in a very nice case with cleaner and cloth.
Super high quality lenses! My second pair with them. Kinda pricey but worth every penny! The quality is obvious.
Prompt attention and cost effective, doctor office wanted 430 for new lenses and lensabl was so much more affordable
I was skeptical that this online process could work, but it did. I am very pleased with the results.
Bad customer service and a months delay to receive spectacles, could have provided a better discount for inconvenience caused
Honest about having to re-do my lens since it didn't pass the quality check. Overall, happy with the process.
I'm very satisfied with the service and quality! My new lenses are great, glasses cleaned, look like brand new!
Amazing thank youDuring Covid it's nice to have an option to replace my glasses online I ran into no problems they were mailed as promised and I'm back amongst the seeing people of society
Gain trust and grow your business with customer reviews.
Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.
Upgrade your vision today at lensabl.com
