• Lensabl

2021 CUSTOMER CHOICE AWARD

Lensabl

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Overview

Lensabl has a rating of 4.0 stars from 5,724 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.

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Proactively asks for customer feedback

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 79.9%
Positive
456
Neutral
40
Negative
75

Instant Feedback

5,596 reviews

343
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How would you rate Lensabl?
Top Positive Review

“Easy and efficient”

Mike D.
10/18/24

What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.

Top Critical Review

“Disappointed”

Alissa Q.
9/26/24

The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,

Reviews (5,724)

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customer service (920) prescription lenses (305)
Thumbnail of user bent776
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

It was bad. The glasses were promised to ship and arrive by a certain date. They did not arrive in time. Bad communication as well.

Thumbnail of user sheridanc15
Sheridan C. – Lensabl Rep

Hi, Ben!

We apologize for the delay and lack of communication during your order process. Your experience doesn't meet our standards, and we understand your frustration.

We're constantly working to improve our processes and enhance the way we communicate with our customers. Your feedback is essential to help us make these improvements and provide a better experience in the future.

If you have any unresolved issues or if there's anything further we can do to assist you, please don't hesitate to contact our customer support team. You can reach us at:

Phone: 1-888-217-8644
Email: support@lensabl.com

We appreciate your patience and understanding and are committed to making the necessary changes to avoid such issues in the future. Thank you for your feedback, and we hope for the opportunity to serve you better next time.

Thumbnail of user alanp378
1 review
0 helpful votes
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April 3rd, 2021
Verified purchase

I included a copy of the prescription in the box of the old glasses.
Some fool just tossed it out, then tried to deny that it was in there.
I had to go thru hell to get it sent to me from my optometrist, then over to you guys.
The order took forever after that.
But, when I finally got them, they were really nice.
Please tell whomever opens boxes to be more careful!

Thumbnail of user joec2076
1 review
0 helpful votes
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January 20th, 2023
Verified purchase

Initially, the lenses I received were not correct. Definitely could have been my fault. Customer Service agreed to redo them and the second set were great. Easy process, but FOLLOW THE DIRECTIONS

Thumbnail of user israelp23
1 review
0 helpful votes
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April 5th, 2021
Verified purchase

So I spend most of my day doing schoolwork and playing videogames, I owned a pair of blue light glasses from HyperX and I loved their quality and frame and the I was no longer experiencing dry eyes or fatigue, I also have needed glasses for years my last prescription was in 2014. So I got a new Rx and came here through HyperX's website and boom, they reflect blue light phenominally! I got the Premium Crizal Prevencia AR coating and In could not be happier I can finally see things again.

Thumbnail of user stephanief804
1 review
0 helpful votes
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August 27th, 2021
Verified purchase

My review is based solely on my customer experience and not the actual glasses. I did order the BOSE frames that have audio capability as directed from the BOSE site to lensabl. My order was placed mid May and I finally received my lenses yesterday July 27, after constant requests for updates on my end. Initially, when I placed the order I did receive an update that stated my lenses did not meet their inspection criteria and would be redone. That was the last independent update I received from Lensabl in early June. From that point on, the order status continued to say 5 days on their website and never changed. The only time I received any updates was after emailing and calling to request more information. Unfortunately, at those times, I was told they did not pass inspection again and was given the excuse that the lenses I requested were very difficult to make. Which may in fact be the case, however, my selection was based on what was available for those specific lenses as listed on their website. Maybe something the company should consider changing if they are difficult to make. I genuinely appreciated the care for detail and making sure the product is perfect before delivery, my biggest issue was the lack of transparency and poor communication. I had ordered these as a gift so I was particularly motivated to receive them. Besides the initial order window, I was given three additional dates the lenses would be ready, and each time those dates passed and no communication or apology from the company without me initiating and requesting more information. I would wait a day or two after they told me they would be ready, receive no shipping update, check the status online which would continue to say 5 days, and then would reach out only to be told, I'm so sorry. Bottom line, be more up front with your customer. Update their order status on your website, or let them know what's going on without the customer needing to hassle you. Your product may be five stars, but my experience and the energy and time I had to waste to get the product weren't worth it for me.

Thumbnail of user andrewl1776
1 review
0 helpful votes
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December 23rd, 2022
Verified purchase

My frames are not common. Not many places try. Thank you Lensabl for offering the service, but you should warn people that it may take months.

Reason I chose this business:

Been planning to try Lensabl for a while.

Service
Thumbnail of user santageorgec
1 review
0 helpful votes
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September 21st, 2020
Verified purchase

Lensabl has created a second pair of glasses for me. They look very nice and are of very high quality.
North Texas Santa can see again!

Thumbnail of user peterk1518
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

My order took almost a month to arrive. My frames were bent out and the prescription is a little off. Will not use this service again

Thumbnail of user paulb2896
1 review
0 helpful votes
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May 18th, 2021
Verified purchase

The first set didn't pass qc and had to be made again. The only reason I am taking off a star was the length of time

Thumbnail of user merlener1
1 review
0 helpful votes
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December 18th, 2020
Verified purchase

I am a first time customer and I was very impressed with my glasses lens... Lensabl did an awesome job... I will be using them again...

Thumbnail of user frankm698
2 reviews
0 helpful votes
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January 10th, 2021
Verified purchase

They take a month to complete an order and when I received it, the surprise is the wrong prescription was made, I'm waiting for a solution

Thumbnail of user michellec2049
1 review
0 helpful votes
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September 21st, 2021
Verified purchase

Sent and returned properly and quickly. That I upgraded my prescription sunglasses but they are clear

Tip for consumers:
Make sure your order is proper and talk with a sales person

Thumbnail of user shawnak64
1 review
0 helpful votes
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November 22nd, 2023

I have been going through Lensable for a few years. Uploading prescription has always been confusing. Turns out your uploaded prescriptions tab and add saved prescription, is worthless. Rudy at Lensabl CS said it's for your information, it's not usable with ordering.
This time I purchased 1 computer/reading bifocal glasses and 1 distance mirrored polarized sunglasses. I accidentally uploaded my computer/reading glasses to my sunglasses as well instead of my distance prescription. I spent hours confused on how I couldn't add my saved prescription to the order and I guess got confused when I uploaded.
Even though the prescription says (For Use: Computer) and that it was a (+) sphere for farsightedness, Rudy at Lensabl customer service Falsely and tactlessly told me that I was wrong and claimed that (+) Sphere is not always farsighted and (-) Sphere is not always nearsighted, and that is why they didn't flag the order. When it Literally does mean that.
So, the "trained lab tech," saw an order for distance, a prescription for seeing close up with (+) sphere that states for computer on sunglasses and said, yep that looks good, no need to question.
Rudy was rude with a smile, while giving inaccurate claims then said the best they can do is 25% off lens replacement. So they want me to pay $350 for one pair of sunglass lens, when this issues was a mistake on both or our parts? I told them to deactivate my account. I got exactly the same lenses at a cheaper price than with lensabl's 25% off at Lensdirect plus better review rates.

Products used:
Lenses

Thumbnail of user sheridanc15
Sheridan C. – Lensabl Rep

Hi, Shawna!

I'm sorry to hear about the challenges you've faced with Lensabl, and I understand your frustration. It's disappointing when there are issues with prescription orders, and I apologize for the inconvenience caused by the confusion in the prescription upload process and the subsequent customer service experience.

Your feedback is valuable, and we appreciate you bringing these issues to our attention. We take this seriously and will review our systems and processes to ensure a more straightforward and accurate prescription upload and ordering experience.

I'm sorry for the miscommunication from our customer service representative, and I understand that the proposed resolution did not meet your expectations. Your concerns will be shared with the team for further evaluation and improvement.

If you have any further comments or if there's anything specific you would like us to address, please reach out to us at Support@lensabl.com or by phone at 1-800-984-5367. We value your feedback, and we're committed to addressing and resolving any concerns to the best of our ability. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

Thumbnail of user nealg57
1 review
0 helpful votes
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March 2nd, 2021
Verified purchase

Communication excellent
Execution excellent
Measurements for graduated lenses, not so good.
Having trouble with comfort from varied distances

Thumbnail of user arunp65
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

Had a great experience with warranty and Mark and Megan are the best at customer service. Thanks Lensabl.

Reason I chose this business:

Best service and customer support

Thumbnail of user michaels7313
1 review
0 helpful votes
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October 26th, 2021
Verified purchase

No problems at all. Everything was done online, instructions were clear and new glasses arrived with no issues.

Thumbnail of user sheilab397
1 review
0 helpful votes
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February 21st, 2021
Verified purchase

First time using Lensabl and it won't be the last. Product arrived perfect and customer service was excellent

Thumbnail of user papan3
1 review
0 helpful votes
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October 2nd, 2021
Verified purchase

Love the quality of service. I wish a better phone communication in order to enhance the overall experience

Thumbnail of user dellah50
2 reviews
0 helpful votes
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January 29th, 2023
Verified purchase

I was hesitant using an online company, but the experience has been outstanding, and the lenses were perfect

Reason I chose this business:

For the convenience

Thumbnail of user kd278
1 review
0 helpful votes
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October 6th, 2020
Verified purchase

Put new lenses in my great grandpa's vintage frames. Very special & cool & would definitely order again.

Thumbnail of user carlac349
1 review
0 helpful votes
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September 6th, 2021
Verified purchase

Wrong prescription put in frames. These lenses are for people that can't see distance. I need for reading.

Thumbnail of user sharissam
1 review
0 helpful votes
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March 4th, 2021
Verified purchase

The procedure and shipping were both quick, the lens are of good quality. Very satisfied with my purchase.

Thumbnail of user travisg68
1 review
3 helpful votes
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April 2nd, 2019

Perfect service. Easy. Fun. Highest quality. Saved me 400 dollars. Communicated with me the entire way. Very happy.

Thumbnail of user clarked2
Jason B. – Lensabl Rep

Thank you so much for taking the time to leave a review. We are glad you're happy and really appreciate it!

Thumbnail of user deanc330
2 reviews
0 helpful votes
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June 26th, 2021
Verified purchase

Could not read with new glasses. Appointment pending to verify the prescription and determine where the error occurred

Service
Value
Shipping
Quality
Thumbnail of user justinv119
1 review
0 helpful votes
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April 29th, 2021
Verified purchase

A great overall experience, will recommend to anyone in the future. Thanks for the nice case as well.

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From the business

Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.

Upgrade your vision today at lensabl.com

Company Representative

Thumbnail of user clarked2
Jason B.
Typically responds within 12 days

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