Lensabl

Second time using lensabl and both were a positive experience. Communication, packaging and best of all the final product are all very well done.

Thanks for making this so easy. She process and the glasses came out great. I had so many reusable frames that this was perfect.

Sent in an old pair of glasses with lenses destroyed. Got back with perfect new lenses. Easy to do and customer service is great.

Literally got lenses back that fall out of the frame every few seconds and don't even curve properly. What the heck? Bad. So bad.

Expensive, with flaws from shipment, to replacement to the emails. The only way I was able to get attention was to do a twitter thread.

At first was horrible, after the twitter thread they did what was expected, so I guess they did good at the end

I LOVE my new purple prescription lenses placed in my Slyk Shade Beachcomber frames!
Very comfortable and FUN to view the world with such vivid colors.

It was such a pleasant experience. Easy to upload all important information for the order. Glasses arrived timely and in a great little box.

This was my second visit to Lensabl. If ever there is a snafu on the order, they work hard to get it right. Will use again!

We ordered two pair of glasses. One is fine the other pupillary distance is off. Please let me know how I can get this handled.

Email Sent Dec 22,2020

Attention Customer Service Manager:

I am more than disappointed with my Lensabl experience. In fact, I am angry.

My lenses/frames not only arrived late but were damaged by the technician. How they ever made it through your final quality control is a mystery to me. Please see the attached photos. In view 1 the lenses were not even attached at the corner (by the nose pad). Views 2,3, and 4 show that my original frames were bent significantly. They were in excellent order when submitted. They do not lay flat (an obvious! First check in quality control). The glasses are unwearable and unreliable in this broken bent condition. This was not a damaged shipping issue. It is an incompetence issue for at least 2 employees (the tech and the QC reviewer, if there was in fact one)

I received my glasses on Dec 19 2020. They were in processing on Nov 30 2020 and went through the lab twice after failing the first quality control review. Consequently, my order took 3 weeks and not 2 weeks as promised.

Your marketing, sales, and IT department all pitched a good story but sadly, on all processing levels, your company didn't take care of it's core business and delivered, knowingly, a defective product, after accepting $110.25. This was a gross error of commission.

I will now need to have my frames/glasses repaired locally (if they can be) since I do not trust the Lensabl lab to competently fix what should have been an obvious problem. Another processing trip, for the third time?! Is apparently a waste of additional time.

I am expecting a FULL REFUND to my credit card on file and an immediate email confirmation that the transaction was completed.

With deepest regret...

POST SCRIPT Dec 26th 2020 - Still no action taken by Lensabl

I now have 3 pairs of Lensable. The quality is excellent. My last 2 pair took a little longer, but when I got them they were perfect.

The turnaround was amazing. However, there is damage between the nose piece of my stoggles.

Wouldn't be so noticeable if they were clear frames.

I placed the order on November 2 and it was over a month before I received the completed order. Much slower then when I used the company in the past.

Worst experience ever. Ended up overpaying for useless lenses that were not what I was looking fro even though I consulted in advance.

Lensabi did a beautiful job with my glasses. They're perfect and no adjustments needed. I am getting a second pair. Thank you.

Quick and accurate processing. My glasses came back carefully packaged in a new case, with an extra microfiber wipe and lens cleaner.

At first there was a mixup but they were responsive and did their best to make it up. End result was fantastic.

I was pleased that you were able to do the prescription glasses for my soundcore frame.
I very much appreciate it.
Ray.M

They did a great job with the fragile abalone veneer frames - no damage, and the lenses are just right! Thank you!

Amazing & Great Service! 2nd time sending my frames in for lenses & will continue to do so with every pair.

This is the 3rd pair of sunglasses that Lensabl has made for me. As usual you do not disappoint! Thank you!

Excellent website ordering. Slight delay in processing. Also forgot to add vents to the lens. Overall quality of lense is outstanding.

I had to involve BBB to even get one of my three pairs finished.

I mailed in three pairs of glasses to them: 2 sunglass sets and 1 regular eyeglass set. It took them over a month to get back to me just ONE of the sunglass sets, they still have the other one plus the regular glasses

The regular set they damaged during working on it, and have not been providing any updates on the replacement frame status they ordered.
The sunglasses they sent back to me have lenses that don't match the originals. They are slightly wider and thicker. This has the side effect of stretching and damaging the frame. The prescription in them is wonky also, in that it only looks right if I stretch the frame out. It is almost as if they couldn't figure out how to make their lenses work in my Oakley sunglasses, and just tried to wedge them in there.
I am still waiting on the other pair of sunglasses to come back also.

The only way this company responds is via email, and emails take 2-3 days to hear back on, which is infuriating.

NOTE: I also specifically kept my original lenses when shipping my sunglasses, since this type of Oakleys they can pop out of. This would allow me to have a backup set. They took 2 weeks after the glasses arrived to notify me they needed the lenses and promised a return of them. I never got them back.