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Lensabl has a rating of 4.0 stars from 5,724 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
5,596 reviews
What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.
The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,
I have sent 4 frames to Lensabl within the past 2 years. I will never go to a retail store again. Perfect every time and I need Progressive Lenses!
Pretty fast service. I had new lenses put in my old frames. Came out well and at a reasonable cost. I would use Lensabl again. Glasses in my Mailbox
The only thing I didn't receive was tracking information when the item shipped, but it still made it so no complaints from me!
Easy way to order glasses since mine broke.
Lensabl, has done at least 5 pair of prescription lense replacements for me. Great job each time and done timely.
Excellent and fast
Great service and great cost
Pretty smooth process. Happy with the results of the lenses. These were frameless frames so it is a difficult job.
I found them on Google
The frames and prescription lenses were perfectly crafted. I love them, and the look is first class!
Customer service was great. Tony was very responsive!
Hi, Marlon!
We're thrilled to hear that you love your glasses and that the frames and prescription lenses were perfectly crafted, providing a first-class look. Our team at Lensabl aims to deliver high-quality products, and we're glad to know we've met your expectations.
Thank you for acknowledging Tony's great customer service and responsiveness. We strive to provide excellent support to our customers, and it's wonderful to hear that Tony contributed positively to your experience.
If you ever have more eyewear needs or any questions, feel free to reach out. We appreciate your kind words and your choice to trust Lensabl. Looking forward to serving you again!
I ordered my Stoggles was sent prepaid box quickly from Lensabl and was provided tracking each step of the way.
Will review after i have glasses in hand- that said, the quick brown fox jumped over the lazy dog! Tadaah
Tip for consumers:
drive to your optometrist, pick your glasses and have them made. they'll get your measurements correct and will usually only take a week or so to have new glasses sitting on your happy face.
Products used:
I am going to walmart since I've already spent $1000 on 2 pairs of glasses that are not even here yet
* Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I sent a pair of Raen sunglasses in and 20 days later I could see perfectly! Great quality. Very pleased
Couldn't have asked for a better quality service! Prescription is spot on glasses fit great. Would use again and again.
I paid $340.00 for Oakleys, the prescription lasted 1.5 years. Frames were perfect. What to do? LENSABL saved the day
It was delayed by a long time. I was very worried because many in the internet are having the same problem (just search for LensAbl in google).
Hi, Gustavo!
We're genuinely sorry to hear about the delay in your order and the concerns you've expressed regarding our reputation. We understand the frustration you must have experienced, and we sincerely apologize for any inconvenience this has caused.
Rest assured, we take customer feedback seriously, and we are constantly working to improve our service. We appreciate your patience and understanding during this time. If you have any specific concerns or issues with your order, please reach out to our support team at Support@lensabl.com or call us at 1-800-984-5367, and we'll do our best to address them promptly.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right for you in the future.
Though sent my frames in back on june 25th. The lenses they did are amazing. Clean and clear when I am working on PC. Truly worth the wait
I have a tricky prescription, and Leasabl did a great job filling it. The new glasses are perfect. Thanks!
GO SOME WHERE ELSE! Been waiting over a month for lenses, request for a cancellation and refund has gone unheard, I am going to have to file a charge back through my bank.
Hi Matthew. Sorry to hear you are still disappointed with your order. Your new frames and lenses should have arrived already. If you still need any help, please let us know.
Lenses turned out great.
These are a backup pair of glasses.
Hope to find the right framed and get the lenses with all the extras
Tip for consumers:
Do not ship lenses with a case you want back
Products used:
Eyeglass lenses
I ordered some Bolle sunglasses online and then sent them to Lensabl to put my prescription lenses in. They did a great job and I'm extremely happy.
The end product was outstanding! However, it took over month for my frames to get to Lesabl... PLEASE DO NOT USE THE USPS! THEY ARE HORRIBLY INEFFICIENT.
Very quick and easy. Some delivery delay-- which was not Lensable's problem. I'm very happy with my new glasses!
Process was faster than expected. Box came with easy instuctions for mailing. Then the finished product came. No issues
The customer service reps in this company are horrible. They canceled my order then shipped my glasses anyways? Jesus.
* Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I was very pleased with the whole process with Lensabl. It was easy and the important thing is, I am very happy with the result!
I searched online for the best online lens service and Lensabl seemed the best.
Hi, Lisa!
We're thrilled to hear that you had a positive experience with Lensabl for your mail-order lenses! Making the process easy and ensuring your satisfaction with the results are our top priorities.
If there's anything specific you appreciated about our service or if you have any suggestions for improvement, feel free to share. We value your feedback and are here to assist with any future eyewear needs.
Thank you for choosing Lensabl, and we look forward to serving you again! If you have any questions or concerns, don't hesitate to reach out.
My old frames came back as though they were new - Lensabl not only replaced my lens', but also tightened the all the screws.
Gain trust and grow your business with customer reviews.
Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.
Upgrade your vision today at lensabl.com
Hi, Keari!
Thank you for your feedback! We're glad to hear that you had a great overall experience with us. We apologize for any inconvenience regarding the tracking information and appreciate your understanding. If you ever have any questions or need further assistance in the future, please feel free to reach out. We're here to help, and we appreciate your business with Lensabl!