Lensabl

It was just delivered to me and unfortunately after ALMOST A MONTH OF DELAY FOR THE REASON OF QUALITY CHECK DUE TO ISSUES WITH WORKMANSHIP, you have managed to send me a damaged pair of Bose frames that I purchased brand new.
Whoever worked on and put these lenses in this frame has manged to scrape/rub off and take the shine off the frame all around the edges and discolored it in a few different and random spots on both sides by what seems to be some kind of polishing/sanding device, my $600 pair of Bose frame & lens now look like some previously used for years pair of glasses.
This has been a really disappointing experience to start with and even worse now to finally receive them after all this time damaged like this by the person who worked on it.
Making it a flawless workmanship was the reason for it's delay to begin with as per your own customer support emails to me, and now this, completely disappointed and unacceptable.
I expect a call from a supervisor along with the return instructions for correction/refund ASAP, I will also be reaching out to Bose customer support to discuss this matter further in details.

Thank You,

Oy! I had what has to be the worst experience possible with Lensabl. I reached out to friends on Facebook to get suggestions for online places to fill my new eyeglass prescription. Several people recommended Lensable so I went with them. It took a month to finally get my glasses -- which had a very simple, single-vision prescription -- back from Lensable. When they arrived, they were bent out of shape as though they'd been on the head of the Statue of Liberty, lol. I had to take them to Warby Parker to have them re-adjusted for my small face. But worst of all, after cleaning my new lenses ONE TIME, using high-end Zeiss Lens Wipes, my glasses were completely scratched! I need them for night driving and when I put them on at night, the scratches made all lights (and especially headlights) look like something out of a psychedelic nightmare. I now have to spend another $120 to have the lenses redone from a local optician. Worse, the Customer Care I received during the month I waited and waited for my glasses, while relatively responsive, basically told me nothing except "We don't know what's happening, we contacted the lab and we'll let you know when we do." In desperation -- I had a trip coming up and needed to take my glasses with me for driving -- I sent a strongly worded letter saying I wanted to cancel my order and just please send my beloved frames back to me so I can get them filled before I leave. The next day I received a letter saying they had to be redone and were on the way. The whole experience was a total fiasco. Sadly, Lensabl is the LAST company I would now recommend to anybody I liked to fill their eyeglass prescription.

While Customer Service was relatively effective getting back to me within a few days each time I sent a message, they basically kept saying the same thing: "We don't know what's going or why it's taking so long, just be patient and we'll tell you when the lab gets back to us." Not very helpful or reassuring.

Two orders made to your company have been extremely problematic. First of all, any company that doesn't have live customer service for this type of service is sketchy at best and just tells me that you don't want to deal with your responsibilities and most likely the tons of complaints. Both orders made with your company we're done precisely to the specifications laid out by your own personnel. Both times the service was horrible with little to no explanation on delays. The last order was confirmed to be for Tenor frames and it was expressly indicated that the lenses would be sent directly to me. This order was confirmed by staff but after almost a MONTH, I had to reach out to Lensabl to figure out what the delay was (for the second order straight). ONLY to find out that Lensabl disregarded the instructions and sat on the order to await my Tenor frames. Never once reaching out, but waiting for the customer to do the leg work. Not only that, because I didn't want to wait for days on end to get slow email responses, I waited for the chat service to be available but guess what…. That's broken too. I will be specifically telling everyone I know that when they get their frames go to a reputable lens service company and have them do it. The only reason I didn't blow up at your staff is because you of course already had my money (no incentive to perform professionally and responsibly because you already have what YOU want) and I didn't trust this company to make good on any orders since I had no leverage at this point and you already demonstrated how much your could screw up at this time on two separate orders. Then when you do send out the lenses, you send it in a reused box with a scraped up case where the lenses shifted around loosely inside because the padding wasn't even taped. Very nice…but most importantly, never again will I or anyone I know do business with you again.

I was a bit skeptical about the lens replacement service that Lensabl provides but it was an amazing experience! I will definitely use Lensabl again!

Great experience! I was sent a box to pack up my frames in, and I received them back with a nice case and lens cleaner. Lenses are great too!

Glasses came out amazing! Adding a prescription can sometimes be difficult but lensable made it easy!"

I sent over a pair of knock around NERF special editions and spent way too much money doing some custom lenses, but it was totally worth it and I love what I ordered!

I sent in 4 pairs of frames and 2 prescriptions (two pairs for each person). There have been nothing but problems from the very beginning. Early on, I got an email from a rep there asking why one of the pdf prescriptions didn't match "what you entered in the grid." I didn't enter *anything* into a grid. I sent in pdf photos of the prescriptions my doctor gave us.
Sure enough though, the hand scrawled prescription in the 'grid' didn't match my doctor's.
I wrote back immediately, but got no response, so I called... and called... and called (until I finally got a live person).
When I did, the live person confirmed that the perscription for 2 pairs of frames, was, indeed, wrong. And, they went into production that way! Turns out, someone THERE, at their LAB had transposed the prescription incorrectly. And, without double-checking, or waiting to hear back from the customer, they just went on ahead.
So, production had to be halted and started over with the right prescription.
Here we are, weeks later, and it's nothing but delay after delay. The 'live tracker' (which doesn't work, Lensabl!), shows "7 business days" as the time to shipping. It's said the same thing all week.

When I chatted with customer service, they hemmed and hawed and said, "Well, there was a holiday." I said, "What? Easter? That falls on a Sunday anyway... how is that adding to the delay?" The customer service rep said, "Good Friday is a federal holiday."
Um... no, my dude. It's NOT.

So I have no earthly idea what those Christians are doing over there, at Lensabl. They sure as heck aren't making lenses correctly, or shipping out glasses though!

Took dam 2 months for lenses and didn't put in the line for reading can't read with them. Big waste of money for $#*! lenses.

Great experience. I needed to replace my prescription Maui Jim lenses without the Maui Jim price and here we are! Great job. Came in perfect!

It took about 2.5 weeks from start to finish to receive my box, ship my glasses, and get them back. Totally worth it! Very happy.

Took a while to get them but worth the wait. I love my glasses! The prescription lenses are perfect and the frames are light weight.

This is my second pair of lens replacement and again very impressed with the quality of work! My glasses are well packed and cleaned. Thanks!

Loved that you guys were able to send a box for me to ship my old glasses for free. New lenses look great. Thank you.

Very happy to find Lensabl. They put new lenses on my favorite frames. The website is so easy to use and the service is great!

The glasses I received are great. The process was a bit slow and their customer service is questionable but the website ordering process worked well.

After 3 weeks my 3 pair arrived with wrong prescription in them. E mailed company and still waiting for them to get back to me

Pretty good with the exception of my glass case being exchanged for yours. I want my case returned. It's sturdy and protects my 409$ frames.

It took a month for my glasses to complete and when I received it, the metal nose pad holder broke off making my glasses useless.

After my eye surgery, I could not use my old glasses, but the frames were still great... and you, Lensabl replaced my new glasses beautifully

When I got my glasses I was so excited and made me look younger they're perfect fit awesome color on me

I know I think I still get a reimbursement that I'm waiting on it's taking a while

I ordered my glasses in June with a blue xtractive transitions lense. A month later, I still hadn't received them. Then I had someone from customer service find out what was going on at the lab because the site hadn't updated the status. A couple of weeks later, I got the glasses and the tint was brownish amber. I sent them back and weeks later I was notified they had broken the frame I had purchased from them and it was discontinued. They said I could send them a link and they could buy a frame I wanted. It has been three months since I first ordered and they are waiting on an outside frame and I have no idea when I will receive them. I need them now. I already paid and cannot just buy another pair. Although they are trying to solve it, they don't seem to have any sense of urgency or willingness to expedite the process. In the past I had a good result with them on replacement lenses, but apparently things have changed post COVID. They claim to check orders before sending them out but mine weren't close to blue and the order form said blue lenses.

The ordering interface was clunky and confusing. The UX and ease of use for customers could definitely be improved.