LensablReviews 6,452

My order was processed and shipped faster than I expected. It was a great experience all around!

Waited close to a month for lenses and frame to get back to me. They had to restart my lenses and lenses do not fit in frames properly. Glad to have the glasses back in my possession though, the glasses will work for now. The shipping was fast and easy.

It took 2 weeks to receive a box to ship frames for lens replacement, and over 5 weeks to receive the ordered replacement lenses. When the lenses arrived, the case I mailed was not returned.

I am not happy with my lenses. First of all... the process took over a month - much longer than I expected because there was an error in the quality inspection process and had to start over.

I ordered the high-index 1.71 lens and I do not believe these are the high index lenses as advertised. I have other glasses that are the 1.71 high index lenses and they are MUCH thinner than these. I do not believe these are correct.

They did a wonderful job. Start to finish, the process was just beautiful. The user experience was just perfect. It was very easy to choose my likings for the glasses, the box they gave to send my glasses was very simple and easy to understand. And during the process, there was an issue with the lens and they informed me clearly and as expected only took a week longer. The packaging was brilliant and the final product that was sent was also good. Have been using the glasses for a day now and the lens are extremely beautiful. Lol, when I first took it out of the box, I thought there weren't any lens attached to it.

I think the price was decent took alot longer then I would have thought. But I'm waiting on my husband input on how he likes them. But overall I think the service was good.

My vision prescription changed, and I used my vision insurance benefits to order new glasses. However, the new glasses did not fit as well as my old frames - so I decided to replace the lenses in my old frames. My optometrist (where I just purchased the new ill-fitting frames) told me it would be $400 to put new lenses in my old frames. So, I went to Lensabl online. I answered a few simple questions, uploaded my prescription, boxed up my old frames and used the shipping label to send them to Lensabl. Within a few days, I had my glasses back, with new lenses. Best of all, the cost for the new lenses was less than 1/2 of what my optometrist quoted.

This is the first time I bought glasses online. I can see well with my new prescription. However, I have two issues with buying online and this company does not have quality customer service to solve it. During the process of buying they use a lot of technical vocabulary that I did not understand. All that I wanted was a new bose frame with the lens that turns black under the sun (because I live in Florida). The dilemma starts when I receive the glasses. The frame is too big and the lens does not turn black. According to the customer services, I need to wait between 20 to 30 min for my lens to become dark. (Really!) Every contact to customer services has been by email. Sometimes, they responded faster, others I just needed to start the conversation one more time. They explain well that the frame can be returned but no refund on the lens. However, they can not explain how to return it. At this point I am frustrated with this company. I won't use it anymore. Yes, I do not recommend this company.