Lensabl

Wow, could it be any easier! Put lenses in the box supplied, drop in the mail, get them back in about 2 weeks. Perfect lenses... perfect price.

Everything went well!
Shipping instructions, prescription instructions,
Lens and frames Returned promptly!

Everything was great until I received the glasses. They were to be no line bifocals. They have a pronounced line. What do I do?

Timely processing. Good pricing. It was great to be able to track processing time and status online.

We are new to Lensabl, and were so impressed. We are quite price-conscious, and they were significantly less than our doctor's office! Love them!

The entire process smooth, clear, and easy to understand. I am very happy with the results. I can't imagine the process being any simpler.

Film covering the lenses were somehow different as it displays some kind of quality such as clarity and the cut of them. Loved it!

Ordering was quick and easy. Shipping was also surprisingly fast! I will be ordering from here again!

The lenses were scratched so badly lt made wearing the glasses almost impossible and the new lenses brought the viewing world back. Thank you.

Very easy to use, reasonably priced, and very fast with high quality lenses. Will definitely use again.

Even though it took longer than expected, it was worth the wait when I got my Razer Anzu glasses in!

Firstly, I'd like to say that the glasses arrived very quickly. That was good. What I did not like was that at no point in the process was I explicitly informed that I needed to provide PD (pupillary distance) and OCH (ocular center height) measurements. I completed my order, printed out the shipping labels and promptly sent my glasses off to get the new lenses I was so excited about. Only after doing this was I required to log in and look at my account, where I then found out that I could have done those measurements easily, IF I HAD BEEN TOLD TO DO SO DURING THE PROCESS. Can you tell I'm irritated about this? That said, up until this point I am the one at fault... HOWEVER, once the glasses had been shipped, I was unable to get customer service to deal with the issue for me. I offered to pay for the shipping to and from my house because I wanted the lenses to be as accurate as possible to my eyes. I would've been happy to pay the extra $14. Instead, they just kept right on making the effing lenses. The glasses arrived and, truth be told, they're probably fine. But if I'm going to spend north of $200 on lenses I want them to be better than fine; I want them to be as good as they can be.

I had 2 pairs of glasses made. First, they say I sent the wrong prescription for one pair. To test several glasses makers, at the same time I ordered from ZENNI. Zenni asked me to SEND THE PRESCRIPTIONS when they weren't sure the glass prescription made sense. Turns out, I mis-entered something. That's MY bad, but Zenni checked, Lensabl did not. I didn't see (on Lensabl) the option to attach a prescription but they said the option was there.

But here's the REAL problem... The second set of glasses was the CORRECT prescription. I tried out the glasses and I was OK with them... until a few days after having them, I went to the theatre and EVERYTHING IN THE DISTANCE WAS A BLUR. I changed to my other set of lenses and they were perfect.

So blame me for a wrong prescription, fine -- my bad. But for the right prescription? The glass was TERRIBLE.

DO NOT RECOMMEND BUYING FROM LENSABL. Bad customer service, PUSHY, and BAD PRODUCT.

I had a great experience with Zenni which was half the price, and Warby Parker which was more expensive but better quality.

STAY AWAY FROM LENSABL.

First time using Lensabl and I must say that it was easy and the turn around time was very reasonable.

I love this service and will absolutely be using it again! So glad to have found Lensabl. And I love love love the collapsible case! Genius!

I ordered premium anti reflection and I was sent lenses with the worst light reflection on both the front and back of lenses I've ever had.

Despite the lenses being "ok," overall, it was a terrible experience. I placed my order on March 30 and did not receive the glasses until May 12, well over one month. There was no clear communication on where my glasses were (emails etc.) other than one email stating that they received my frames on April 12, but the website was not properly updated with the tracking info or where my glasses were in their process.

I kept checking, and finally requested support on April 21, and despite the email and the website showing that my glasses had arrived, their support said you did not have my frames and confirmed that they received them, but then lost track of them. Had I not emailed customer support, they were not going to tell me that my frames were missing in action. I had to send pictures and details about the frames, and they did eventually find them.

I moved during this time and needed to change my return address, which I did on the website and received a confirmation that my address was successfully updated, but they still shipped the glasses to the old address.

When I asked about where the glasses were (because I was expecting them to my new address) I got this rather curt email, despite my physically having been updated well before they shipped the glasses:
"Thanks for contacting Lensabl! We're so sorry we're unable to update address and shipping (BUT YOU DID UPDATE IT I HAVE A CONFIRMATION). Order got picked up already (PICKED UP? BY WHO?). Let us know if we can help with anything else." Umm... yes, you can help with something else! You can tell me where the hell are my glasses. I had to spend the next few days tracking them down by connecting with the building management at my old address, and had to have them sent to me from there.

This was a mess and I will never recommend this service or use it myself again. I didn't even get a coupon or discount or apology email at the end of all of this. The sad part is that the lenses themselves aren't half bad. They did a pretty good job considering I ordered progressives which are hard to get the eye line right on.

Thanks to Megan, she was so helpful she went above and beyond to keep me informed.
She is awesome too

From filling out the forms online to shipping of my frames to receiving the new lens in my frames, the process was easy and very quick

The process of ordering was great, the product is awesome, the price is competitive, and it arrived within 2.5 weeks.

I absolutely love you excellent service. I am so happy with your product, and service. You have a very happy customer in me.

Is taking way too long to get my order.
Lensabl doesn't answer emails for days.
Still waiting for my order.

Had a groupon for my lens replacement, sent in my favorite frames, and voila! Easy, affordable, and just my style!