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Lensabl has a rating of 4.0 stars from 5,723 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
5,596 reviews
What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.
The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,
The progressive lens are right. The lens are blurry. How can I get them corrected? Can I send them back to you for a re-do?
* Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Very easy process to order and fast as well. Glasses fit well and updated frame to fit perfectly as well.
This is truly a great experience. My glasses arrived perfect. When I had questions customer service were pleasant.
Great, responsive, timely, and pleasant
Cnet hated them hight
Pretty much, no fuss no muss. Put my frames in a box you provided me and you all did the rest. Fast and efficient. Nice job guys and gals. Thanks
Service was spectacular... very professional! Abalone shell frame... very hard to work with... great job!
Overall, the process takes about a month or so which is normal even if you order glasses from an optical store.
I got a response very quickly!
I loved the idea of getting your new prescription into your old fravorite frames.
Ordering anything during this virus is risky but I received my old frames with new lenses yesterday and look forward to wearing them
Product is great but very little communication. Shipping dates would be nice as it took 7 weeks to receive my order.
Super easy website to navigate! I was kept in the loop all throughout. Love my glasses, spot on, well done!
Received my glasses earlier today, they came out and look great, plus the customer service was top notch. Thanks!
Thank you very much for the perfectly made corrective lenses -Bose frames Tempo/for myopia/, excellent quality and workmanship, best regards
Worst experience ever. Purchased these thinking it would be great as Bose has partnered with your company. WRONG.
Optics were made perfectly - thank you so much!
I submitted the wrong prescription before - my mistake.
Customer service was highly responsive and my new lenses are perfect! Would definitely recommend Lensabl!
The lens were redone twice and still don't seem right. I've asked for a refund but yet to heard back.
Very confusing communication, had to redo the order, I was not satisfied or happy with this purchase.
Didn't receive any notification my packages were shipped. Dashboard just said order received. No updates
I am absolutely happy with the glasses, and they were presented beautifully. Lensabl has been a great investment Thank you
My first experience was so delightful that I had to order a second time.
I'd recommend this company anytime.
See Above.
Lensabl had my frames for around six weeks. I anticipated roughly a two-week turnaround, the delay was very frustrating
Simple enough to enter my prescription details on the website.
Glasses came out very well.
Shipping was relatively quick.
Lensabl kept me up to date with their process and matched my lenses exactly like I wanted. Would definitely use again in the future. Thanks so much!
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Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.
Upgrade your vision today at lensabl.com
Hi, Ashton! Thank you so much for your kind words! We're delighted that we were able to exceed your expectations and provide you with a positive experience. Your satisfaction is our top priority, and we're here to assist you with any questions or needs you may have in the future. Enjoy your glasses, and if there's anything else we can do for you, please don't hesitate to reach out.