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Lensabl has a rating of 4.0 stars from 5,723 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
5,596 reviews
What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.
The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,
Poor experience as a first time customer - lenses were so thick that they stuck out on both sides of the frames!
* Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Exponentially better lenses than what I had before. Service was implemented in a timely and straightforward manner.
It was really easy to ship and track the progress. Got my glasses back two days earlier than expected.
Nice having business with them.reliable,professional,on time I will definitely recommend to my clients.
Lensabl has a very thorough process for handling your lenses and existing frames. They provide updates at every step.
Lensabl was considerably cheaper than local and online sellers.
Very easy. Only minor issue is I wish it were a little bit faster. Other than that though, pretty great.
The whole process was VERY easy. About 10 total days from sending in frame to receipt of new glasses! Would most certainly use Lensabl again!
Terrible communication and when I received lens they were not clear as a ordered. Please call me at *******300 To resolve.
Lensabl makes lens replacement so easy. I get to keep my favorite frames and save money in the process! Highly recommend.
Easy and organized service. Loved the ability to send in my existing frames for new lenses. Five stars.
A little worried going into it, but everything happened just as promised. Two frames sent, same returned with lenses. Quite satisfied.
Great glasses. I would order again. But, big lags in customer service and lots of repeat contacts. They need to work on this.
Convenience
Super easy to get new lenses for my glasses. Quick and efficient, great customer service as well. Will be using again!
User friendly website and good prices.
Super happy with my glasses. I appreciate the time taken to ensure perfection. Another satisfied customer.
Great service. Quality product. Convenient. Wish it didn't take so long to process, though. I'm overall really happy with them.
Good communication. Friendly, helpful service.
Convenience, variety of colored lenses.
I was a bit hesitant at first but they did an excellent job on my glasses. Will definitely be looking forward to the next one. Thank you!
New experience
Your lab did great work replacing my lenses. I'm very pleased with the quality and competitive price. Thank you!
The prescription mirrored lenses that were put into my Rayban sunglasses frames make me dizzy. Can't wear them.
* Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Your service is fantastic, reasonably priced, and the one time I had an issue you fixed it perfectly. Can't wait to send my next pair of frames!
Insanely long wait for lenses to be made and put into my glasses. Terrible customer service response. Will never use or recommend this company again.
Sending and receiving top notch. Email communication about a 5 as some can't be opened. Otherwise quality great.
Great and timely job fitting prescription green lenses to a pair of Ray Bans for me. Totally happy, I'll be back!
Fast turnaround with excellent results. My glasses even fit better than before. Will recommend to others.
I sent my frames in in early December to get new lenses, it took a long time to get them back, I think I got them right around the end of the year or in January. When I pulled them out of the box I put them on I noticed there is some thing weird about them, I had them up to the light and they had tiny scratches all across the lenses.
I reached out to customer support and let them know that I'm gonna need to be getting replacement lenses and something must've happened this wasn't right, it took a very long time for them to get back to me, and then they tried to charge me for shipping to send them back, at which point I just asked for my money back. Apparently when I did that they just sent me a shipping label, I asked them to expedite the process if possible because I needed the glasses, they ignored me and took another three weeks. I use their online tracker and the whole time it said they arrived at the facility, no updates. I checked in with support for an update like once A week, and when they finally would get back to me, which would take between three and five days on average, they were extremely unhelpful and kept telling me should just be another couple of days.
Moral of the story, there's no phone number listed and when you ask for one nobody answers the one they give you, if somethings wrong with your order you're gonna be waiting a long time to get it fixed and made right. Once the lenses finally came back the second time they were great, but they showed up yesterday February 7 and I started working with them the first week in December so a process that shouldn't take this long, with this little communication.
This was my first experience purchasing eyeglasses online. I wanted to re-use my existing frames, so Lensabl seemed like a good solution. Unfortunately, it's been a disappointing experience. Here's what I've experienced so far -
1. The very first time I cleaned my new glasses, I noticed that the left lens was loose and felt like it might fall out of the frame. Everyone makes mistakes, but the loose lens in my new glasses indicates that: (a) the Lensabl tech did not do a good job and/or (b) Lensabl has weak or no quality check procedures to ensure that the tech work is done correctly. The problem with a loose lens should have been caught and corrected by Lensabl before my new glasses were shipped to me.
2. I decided to return my new glasses to Lensabl to have them correct the loose lens. However, the Lensabl website wasn't very user-friendly for contacting Customer Service - there is no clear path or easy-to-use form to request a return authorization. After I emailed Customer Service, it took approximately 5 days before they responded and gave me a return authorization number. The difficulty and time delay in being able to return my defective glasses to Lensabl for repair is unacceptable. An online company like Lensabl should have clear, easy access to a Customer Service department that responds within a few minutes or, at a minimum, the same day.
3. I recently received my 'fixed' glasses from Lensable. The loose lens has been fixed but there's something significantly wrong now with the prescription - I'm not sure but I suspect that when Lensabl 'fixed' the loose lens, the tech accidentally swapped the lenses and put the left lens on the right side of the frame and the right lens on the left side of the frame. I don't want to go through the hassle of trying to contact the Lensabl Customer Service department again, so now I'm going to have to go to a local optometrist and have them check the left and right lenses of my glasses to see if they've been reversed. What a pain. Frustrating.
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