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Lensabl has a rating of 4.0 stars from 5,721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
5,596 reviews
What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.
The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,
Supposed to have a no line bifocals as described, didn't receive the 10% off due to late problems
4 weeks later and still no glasses, even paid xtra to expedite the order, i want to cancel...
I had prescription lenses put into my Bose sunglasses. They are great. I am very happy with them.
Easy and affordable process to make readers out of a much-loved but no longer needed set of frames.
It was easy to track my order. The packaging kit was greatly pack in and delivered with care.
Click a couple buttons, send a pic in, and boom you've got brand new glasses at affordable prices.
I shipped my Stoggles on 5/22. On 6/2 I noticed that the tracker on my account had said "6 days until shipping" for well over 6 days so I reached out. I was told the following day that they could not find my frames and needed a description of them as they may have been separated from the order number. On 6/18 I was told that my frames were located and that it would be completed in 3-4 business days and that I could use the live tracker to see updates. On 6/26 I hadn't received tracking information and the live tracker still hadn't changed from the original "6 days until shipping," so I reached out again. On 6/28 I was told that my frames needed to be reworked and it would be another 1-2 days, but for the inconvenience it would be upgraded to overnight delivery. They arrived while I was at work Friday, just as my hospital announced we no longer needed to wear eye protection in patient rooms rendering this entire process and the money I spent USELESS. I understand that mistakes happen and I know there was some communication and an attempt to recover the service through mailing it overnight, but it defeats the purpose of your service if items can get lost, the live tracker be completely inaccurate with no oversight by anyone forcing the customer to point it out, and for the responses from customer service to take up to 2 days to respond. It was made to sound that the overnight shipping was "approved" because of the delay and inconvenience… the overnight shipping was *expected* due to the delay and inconvenience.
My experience was a perfect example of over promising and under delivering. If my experience was a rare occurrence that just happened to slip through the cracks, then I should be refunded my money for that rare and terrible experience.
Caroline Northrup
*******@gmail.com
Packaging, craftsmanship, & timing were all 10/10. I will be buying again.
East to order, and my "new" glasses are crystal clear.
Saw a review.
Hi, Mary!
Thank you for choosing Lensabl and sharing your positive experience with us! We're delighted to hear that the ordering process was easy for you, and that you're enjoying the clarity of your new lenses. If you ever have more feedback or need assistance, please don't hesitate to reach out. We appreciate your trust and look forward to serving you again in the future!
Easy and worthwhile. I was able to update a pair of expensive frames with a current prescription.
Easy to do, quick turn around. Also surprised by all of the different lens options, all affordable.
No reply when trying to get a resolution. I ordered yellow lenses and you sent clear lenses.
You guys have done a wonderful job. I will use you again but for my contacts order
Fast professional & very easy! My package arrived in record time. The glasses & lenses are perfect
It just took me over a month(from ordered date until the date received) to receive my eyeglasses.
The process is seamless and easy! My only regret is I waited so long to actually order.
They are just a lil small and give me a headache? Anyway I could get them bigger?
My husband is please with his glasses All the work was done just the way he wanted
Perfect! Quality is amazing! I have restored six pairs and all turned out just as I expected.
Great service at reasonable price and would use again. Service takes about 3 weeks but worth it.
You even did glasses that I fully expected you to bounce back, and they were perfect! Thanks!
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Hi, Jonah!
Thank you for the positive feedback! We're thrilled to hear that you had a great experience with the packaging, craftsmanship, and timing. We look forward to serving you again in the future. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your business!