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Lensabl has a rating of 4.0 stars from 5,721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
5,596 reviews
What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.
The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,
Site was easy to use and had good selection. Quick order process and nice final packaging.
Reviews were very positive online and cost was reasonable for prescription lenses
What was this. I sent a prescription for bifocals and you sent me single vision glasses?
* Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Took two months and got the glasses yesterday. And they are so wrong its not funny
It took a second go-around but my new lenses work just fine, I'm a happy camper.
Lensabl made the lens purchasing process so easy! I am so excited about my new glasses!
I am beyond thrilled to get my new correction for my favorite glasses! They work perfectly!
This was the best thing I've done! I love my glasses and the way they fit.
This are my second pair, the process is much easier, customer service is above and beyond
Great job... wish it was more affordable, I would do a lot more of my glasses!
The glasses went out and came back exactly on time. Look great, fit great. Very happy!
You guys lived up to the advertising. Thanks! We'll pleased with all aspects of the transaction.
Great glasses and customer service and so fast! I highly recommend this company I'm very happy.
Lenses not probably installed and slow response with follow up on resolution. Will not order again.
My glasses was done perfect! I would send my family and friends there way praise Jesus!
I sent in an e-mail that I received them however they are not usable right now.
Still no response after emailing that the glasses are not usable. The near vision is good but the top lens is not usable at any distance.
I loved the whole process. It was quick and the lenses are of great quality. Thanks!
Great quality and easy to do. I was looking for a company to put new lenses into my favorite frames. These guys had a very simple process and I love the results
They were able to quickly put my perscription on some frames I found some where else thank you!
Very quickly turn around to get new lenses and keep the same frame
Simple, easy and fit the way I expected. Very pleased with them. Will be ordering more
Goodr. I have a relationship with the brand and they announced about a week after I ordered other glasses through a different company that they were offering prescription glasses with you. After finding out how much I didn’t care for the other ones I decided I was ordering a pair to see.
Hi, Neil!
We're delighted to hear that your experience with Lensabl for your Goodr glasses was simple, easy, and met your expectations! It's great to know that you are pleased with them and considering ordering more.
Thank you for choosing Lensabl, especially based on your relationship with the Goodr brand. If there's anything specific you appreciated about your experience or if you have any suggestions for improvement, feel free to share. We're here to ensure your satisfaction, and your feedback is important to us.
We appreciate your business and look forward to serving you again! If you ever have any questions or need assistance, please don't hesitate to reach out.
Had 2 pair of frames renewed with new polarized lenses. Very pleased with the quality.
Hi, Diane!
Thank you for your feedback! We're delighted to hear that you're pleased with the quality of your renewed lenses. If you ever have any more frames that need a refresh or if you have any other eyewear needs in the future, don't hesitate to reach out. We're here to help, and we appreciate your business with Lensabl!
Sent glasses in for new lenses. Ordering was easy and the product returned was perfect!
Customer reviews
Hi, Cheryl!
We're delighted to hear that your experience with Lensabl was easy and resulted in perfect new lenses for your glasses. Customer reviews can indeed provide valuable insights into a business's service. If you ever need any more eyewear services in the future, don't hesitate to reach out. Enjoy your glasses, and thank you for choosing Lensabl!
Lensable did a great job replacing my lenses on my sunglasses. The color and fit are perfect!
Hi, Jennifer!
Thank you for sharing your positive experience with Lensabl! We're delighted to hear that you're satisfied with the lens replacement for your sunglasses. If you ever have more eyewear needs in the future, please don't hesitate to reach out to us. We're here to provide quality service and products to our valued customers. Enjoy your sunglasses!
Hi, Brion!
We apologize for any inconvenience you've experienced while trying to leave a star rating. Your feedback is important to us, and we want to make sure you can provide your rating without any hassles. If you have any specific concerns or if there's anything we can assist you with, please don't hesitate to let us know. We're here to help, and we appreciate your feedback.
Gain trust and grow your business with customer reviews.
Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.
Upgrade your vision today at lensabl.com
Hi, Gregor!
We're delighted to hear that you had a great experience with a quick turnaround for your new lenses while keeping the same frame! Providing efficient service is a top priority for us.
If there's anything specific you appreciated about your experience or if you have any suggestions for improvement, feel free to share. We're here to ensure your satisfaction, and your feedback is important to us.
Thank you for choosing Lensabl! If you ever have any questions or need assistance in the future, don't hesitate to reach out. We appreciate your business and look forward to serving you again!