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Lensabl has a rating of 4.0 stars from 5,721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
5,596 reviews
What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.
The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,
Good product easy to work website happy with the product.
Thank you
You are the best I hope to continue doing business with you
Gold mirror not as intense as expected, but beautifully finished.
Commendable.
My previous experience met all expectations.
It was an easy and fast and very friendly experience.
Spoke to a live customer service representative that took the extra step to ensure my problem was taken care of. Very friendly and professional.
Christmas Gift from Granddaughter.
Please see the title for the description of my experience
* Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Just have to be willing to wait a bit due to shipping it away.
I am glad Lensabl solved my Bose frame warranty issue which Bose discontinued my Frame. Thank you.
Easy to order and easy to measure for. Worked out perfect for work in the operating room.
I was amazed how incredible the lenses were. I will admit that I was sceptical. Not anymore.
No communication. Lens still not right after a redo.
Found online thought I’d give it a shot
Very convenient, efficient, and received my glasses quickly.
Getting the right measurements was easy and effective.
It was suggested by Genusee.
Hi, Stuart!
Thank you for sharing your positive shopping experience with us! We're glad to hear that you found the process convenient, efficient, and received your glasses quickly. Your satisfaction is important to us, and we appreciate your trust in Lensabl, especially through the recommendation from Genusee. If you ever need eyewear services in the future, don't hesitate to reach out. We're here to help!
I ordered two pairs glasses with 30% thinner. I got one pair as ordered and one with regular thin.
* Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Helpful customer service call. New lenses are perfect!
Hi, Pamela!
We're delighted to hear that you're very pleased with your new lenses from Lensabl! Our team is always here to help and ensure that your eyewear needs are met. If you have any more questions or require further assistance, feel free to reach out. Enjoy your new lenses!
Customer service was good and helpful. I will use their site again
Found it online
Hi, Maria!
Thank you for your feedback! We appreciate your input and are pleased to hear that you had a positive overall experience with Lensabl, including good and helpful customer service.
Your comment about the speed is noted, and we'll continue to work on improving our processes to serve you better in the future.
If you decide to use our site again for your eyewear needs, please don't hesitate to reach out if you have any questions or require assistance. We're here to make your experience as smooth as possible. Thanks for choosing Lensabl!
The customer service was great. The process was very fast, under the time they originally stated.
Quick easy customer support is great. Quality is superb.
Quick, nice quality, nice price, will do it again.
Good, was pleased with the transaction and the price
Very happy with your excellent service. Will do business with your company again
I love my new glasses and I love the ease of purchasing them!
My sunglasses, prescription lenses are better than the original. Love them, thanks!
Lens look great but I thought that the frames were a little tight
Hi, Dylan! Thank you for sharing your feedback with us. We're glad to hear that you're happy with the appearance of the lenses. However, we apologize if you found the frames to be a bit tight. Your comfort is important to us, and we want to ensure that your eyewear fits perfectly.
If you have any concerns about the fit of your frames or if you'd like to explore options for adjustments, please don't hesitate to reach out to our customer support team. We're here to assist you and make sure you're completely satisfied with your eyewear. Your feedback helps us improve, and we appreciate your choice in trusting Lensabl for your eyewear needs.
Email: support@lensabl.com
Phone: 1-800-984-5367
Business hours: Monday-Friday, 9am-5pm MST
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Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.
Upgrade your vision today at lensabl.com
Hi, Danny!
We apologize for any communication issues and the inconvenience you've experienced with your lenses. Your satisfaction is important to us, and we'd like to ensure your lenses meet your expectations. Please reach out to our customer support team at support@lensabl.com or call us at 1-800-984-5367, and we will work to address and resolve your concerns as quickly as possible. Your feedback helps us improve our services, and we appreciate your patience.