• Lensabl

2021 CUSTOMER CHOICE AWARD

Lensabl

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Overview

Lensabl has a rating of 4.0 stars from 5,721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.

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Proactively asks for customer feedback

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 79.7%
Positive
456
Neutral
40
Negative
76

Instant Feedback

5,596 reviews

343
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How would you rate Lensabl?
Top Positive Review

“Easy and efficient”

Mike D.
10/18/24

What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.

Top Critical Review

“Disappointed”

Alissa Q.
9/26/24

The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,

Reviews (5,721)

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Reviews that mention popular keywords

customer service (920) prescription lenses (305)
Thumbnail of user wendyg306
2 reviews
0 helpful votes
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October 21st, 2020
Verified purchase

Great experience! Glasses look phenomenal came undamaged

Thumbnail of user matthewj264
1 review
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August 21st, 2020
Verified purchase

Fantastic customer service and fast turn around with my wonderful new lenses.

Thumbnail of user typ43
1 review
0 helpful votes
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October 16th, 2021
Verified purchase

Excellent quality lenses and boxing. Came out exactly how I wanted them to.

Thumbnail of user joseg544
1 review
0 helpful votes
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October 20th, 2020
Verified purchase

Sent a Wayfarer classic frame, got them back with my prescription. Great service,

Thumbnail of user johnc6013
1 review
0 helpful votes
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March 26th, 2021
Verified purchase

Just brought them out for their first use. Lenses are super clear and I hope they will last!

Thumbnail of user michaelm5571
1 review
0 helpful votes
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October 20th, 2020
Verified purchase

Nice lenses, reasonable cost, took a little longer than I expected but worth the wait.

Thumbnail of user garyw999
1 review
0 helpful votes
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November 12th, 2021
Verified purchase

Pushing one month to have lens made. Still awaiting their shipping

Thumbnail of user gregoryp384
1 review
0 helpful votes
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October 9th, 2021
Verified purchase

Pretty cool experience, great option for classic good quality frames to get new life.

Thumbnail of user davidp3432
1 review
0 helpful votes
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October 8th, 2021
Verified purchase

Easy to do. Glasses arrived in less than 2 weeks functioning as expected.

Thumbnail of user marcb545
1 review
0 helpful votes
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November 7th, 2021
Verified purchase

Spent over 500$ on glasses and the original lenses were damaged.

Thumbnail of user mikeh1461
1 review
0 helpful votes
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October 20th, 2020
Verified purchase

Glasses are exceptional & exceeded my expectations.

Thumbnail of user janaec10
1 review
0 helpful votes
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October 19th, 2020
Verified purchase

Took a little long but glasses are perfect worth the wait

Thumbnail of user dulcel7
1 review
0 helpful votes
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August 21st, 2020
Verified purchase

Very nice packaging. Good services. The lenses were perfect. Will definitely purchase again.

Thumbnail of user tiffanyj156
1 review
0 helpful votes
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August 21st, 2020
Verified purchase

The whole process was pretty easy and went smoothly.

Thumbnail of user gsx
1 review
0 helpful votes
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February 21st, 2020
Verified purchase

Quality and customer service - Lensabl provides both consistently.

Thumbnail of user stephenlb1
1 review
0 helpful votes
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October 7th, 2021
Verified purchase

Excellent lenses, fast turnaround, good communication

Thumbnail of user briano538
1 review
0 helpful votes
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October 6th, 2021
Verified purchase

Great service. They even updated my song address and delivered them to me in Vegas

Thumbnail of user donnar1385
1 review
0 helpful votes
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October 3rd, 2021
Verified purchase

Lensabl was great to work with; super easy and my glasses arrived fairly quick. Love them!

Thumbnail of user johnp3610
1 review
0 helpful votes
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March 20th, 2021
Verified purchase

It took several months to get my glasses. No proactive communication from them.

Thumbnail of user cd388
2 reviews
0 helpful votes
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February 18th, 2021
Verified purchase

Everything was excellent, accept took longer than excepted.

Thumbnail of user laurir21
1 review
0 helpful votes
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October 1st, 2021
Verified purchase

Easy to follow directions, fast service, loved the out come

Thumbnail of user opheliusm
1 review
0 helpful votes
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October 31st, 2021
Verified purchase

Not good, it took way too long to deliver but I am happy with product.

Thumbnail of user andyp262
1 review
0 helpful votes
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February 18th, 2021
Verified purchase

I was impressed with the price, easy process, and great quality.

Thumbnail of user bruces671
1 review
0 helpful votes
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October 1st, 2021
Verified purchase

Took no longer than it should have. Price very good, and both sets are perfect.

Thumbnail of user roderickm72
1 review
0 helpful votes
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September 30th, 2021
Verified purchase

Took a while to finish my order. 3 week process. Glasses turned out well.

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Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.

Upgrade your vision today at lensabl.com

Company Representative

Thumbnail of user clarked2
Jason B.
Typically responds within 12 days

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