• Lensabl

2021 CUSTOMER CHOICE AWARD

Lensabl

Write a Review

Overview

Lensabl has a rating of 4.0 stars from 5,721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.

  • Shipping
    553

Proactively asks for customer feedback

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 79.7%
Positive
456
Neutral
40
Negative
76

Instant Feedback

5,596 reviews

343
See all photos
How would you rate Lensabl?
Top Positive Review

“Easy and efficient”

Mike D.
10/18/24

What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.

Top Critical Review

“Disappointed”

Alissa Q.
9/26/24

The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,

Reviews (5,721)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (920) prescription lenses (305)
Thumbnail of user rebekahc124
1 review
0 helpful votes
  • Send Message
March 30th, 2023
Verified purchase

Easy to order & delivered fairy quickly. Good quality.

Reason I chose this business:

Had a Discount code from neighbor

Thumbnail of user christopherj381
1 review
0 helpful votes
  • Send Message
November 13th, 2020
Verified purchase

Glasses came out perfect. No problems at all. Total time roughly 12 days.

Thumbnail of user markh1802
1 review
0 helpful votes
  • Send Message
April 23rd, 2020
Verified purchase

Ordered, received, and was satisfied, just as they said I would be.

Thumbnail of user wrongp2
1 review
0 helpful votes
  • Send Message
June 12th, 2020
Verified purchase

I do not recognize the order number or date. Neither is correct

* Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user markv1095
1 review
0 helpful votes
  • Send Message
March 28th, 2023
Verified purchase

Great, my next pair of glasses/ sunglasses will definitely be through Lensabl.

Thumbnail of user josephl2096
1 review
0 helpful votes
  • Send Message
March 26th, 2023
Verified purchase

Always a great experience. Wonderful frames and lenses. Will keep coming back!

Reason I chose this business:

Price, convenience, quality.

Thumbnail of user dennism1794
1 review
0 helpful votes
  • Send Message
March 26th, 2023
Verified purchase

Everything was done promptly and the end result is what I expected. Thank you!

Thumbnail of user lorrieb78
1 review
0 helpful votes
  • Send Message
April 18th, 2023
Verified purchase

Need to send back for better fit
Hoping they will fix them

Hard to understand

Reason I chose this business:

Thought it would be faster experience but wasn't

Service
Thumbnail of user michaelg5722
2 reviews
0 helpful votes
  • Send Message
March 18th, 2023
Verified purchase

Easy and excellent product-with good communications along the way

Thumbnail of user reneet289
1 review
0 helpful votes
  • Send Message
March 15th, 2023
Verified purchase

I had a great experience, and you can't beat the price.

Reason I chose this business:

Sick of paying crazy prices at LensCrafters. I needed three frames to have lenses put in. I paid less for three than I would have for one at a brick and mortar store.

Thumbnail of user scottg1039
1 review
0 helpful votes
  • Send Message
March 29th, 2021
Verified purchase

Always reliable and consistent with quality lens replacements

Thumbnail of user lisat2300
1 review
0 helpful votes
  • Send Message
March 9th, 2023
Verified purchase

My experience was simple and easy, I would definitely use lensabl in the future.

Reason I chose this business:

I was looking for an online service so I didn’t have to deal with taking time out of work to get my updated prescription. I read good reviews about Lensabl and decided to give it a try.

Thumbnail of user niviaa1
1 review
0 helpful votes
  • Send Message
March 27th, 2021
Verified purchase

I received the glasses sooner than expected. They are going to be perfect for work.

Thumbnail of user laurenl839
1 review
0 helpful votes
  • Send Message
March 6th, 2023
Verified purchase

Good experience good experience good experience good experience good experience

Thumbnail of user danl1043
1 review
0 helpful votes
  • Send Message
March 5th, 2023
Verified purchase

Really great work on a tricky prescription and frame fitting. Love the finished product.

Reason I chose this business:

Convenience and expertise.

Thumbnail of user volyas
1 review
0 helpful votes
  • Send Message
March 2nd, 2023
Verified purchase

The whole process was convenient and fast! I will always order my glasses this way.

Thumbnail of user marcelog54
1 review
0 helpful votes
  • Send Message
March 2nd, 2023
Verified purchase

Lensabl has a great lens selection and super fast delivery, 5 stars!

Reason I chose this business:

I have used many times before.

Thumbnail of user jimm1702
1 review
0 helpful votes
  • Send Message
March 27th, 2021
Verified purchase

Fantastic job. I'm very pleased. Will be sending in more old frames!

Thumbnail of user ronaldh747
1 review
0 helpful votes
  • Send Message
March 26th, 2021
Verified purchase

Great experience made sure my glasses were right and love everything about them

Thumbnail of user sherriceh2
1 review
0 helpful votes
  • Send Message
February 27th, 2023
Verified purchase

Everything was pretty quick and easy. I would use them again for another pair of glasses.

Reason I chose this business:

I chose Lensabl because I was able to reuse my frames, especially the ones that I never got a chance to use.

Thumbnail of user julianc252
1 review
0 helpful votes
  • Send Message
February 26th, 2023
Verified purchase

Totally satisfied, but the blue light filter could be better.

Reason I chose this business:

Good reviews

Thumbnail of user michelej270
1 review
0 helpful votes
  • Send Message
February 26th, 2023
Verified purchase

So easy. Wonderful service. My glasses look great and prescription perfect.

Just unsure about specific prescription question. They answered promptly.

Reason I chose this business:

I’ve used before.

Service
Thumbnail of user bryonr19
1 review
0 helpful votes
  • Send Message
February 26th, 2023
Verified purchase

Items as described. Customer service was helpful and accurate

Fine

Reason I chose this business:

Only option

Service
Thumbnail of user travondab
1 review
0 helpful votes
  • Send Message
March 26th, 2023
Verified purchase

Order glasses and received them in a timely manner

Service
Thumbnail of user billa506
1 review
0 helpful votes
  • Send Message
March 26th, 2021
Verified purchase

Excellent job on a difficult pair of lenses to replace.
A+

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.

Upgrade your vision today at lensabl.com

Company Representative

Thumbnail of user clarked2
Jason B.
Typically responds within 12 days

How do I know I can trust these reviews about Lensabl?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Lensabl?