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Lensabl has a rating of 4.0 stars from 5,721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
5,596 reviews
What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.
The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,
Using this 2 step method is certainly not the fastest but it sure saves you money, on a pair of backup glasses for when I smash my first pair which the local store made me pay a kings ransom for.
Recommended by the people who I got my frames from.
Great experience with quick and easy online tools to get my measurements for my frames. Was able to get two frames at an affordable price, and got them both in about a week. Highly recommend!
I first ordered Apr 3rd I got my finished glasses back broken on May 20th. They contacted me about shipping back the broken frames with the new lenses on August 6th I finally got my finished glasses on August 15th.
Total wait time 134 days.
The customer service was great. The wait time was terrible.
I had used them before
These glasses work for my runs, in that they don't slip off my nose. I used the online app to determine my PD, since my prescription did not note that.
I love Lensabl's business model, I've used Lensable a few times now, but I'm not thrilled that my last pair developed crazing due to poor application of the coating, and I was not given a free replacement.
The service was fine but I replaced my lenses because my original Lensable lenses developed crazing after a couple of years. If these new ones also develop crazing I probably won't be shopping at Lensable again, considering that I was not given a free replacement for what I'm pretty sure is a manufacturing defect.
I just got both my orders back for some updated lenses and WOW! They are perfect.
You have a new customer for life! Easy process, great service and I can't say enough good things about my experience
A++++++++++++
Internet serach
I have used Lensabl for a number of years and have had great experiences every time. Do not hesitate to have Lensabl make and install your lenses on your favorite frames. It just replaced prescription lenses in my Clic regular and sunglass frames without a problem.
Long time user of this quality service/product. Have never had a problem with lensabl.
All went well and was smooth! Would like to receive more updates re: progress and tracking information by text or email. Other than that the lenses are great.
This was the only option when ordering a prescription lens from goodr.
The site was very easy to navigate and once my order was processed I received my prescription sunglasses within 10 days. I really was a great experience.
I was able to put prescription lenses in some frames that I purchased separately. The lenses are great and service was excellent. No complaints at all!
It was recommended by the company where I purchased the frames.
It was very easy to pick out new lenses for my frames and get them shipped for replacement. The time from ordering to getting my frames back with the new lenses was quick and painless.
It’s an affordable option to replace lenses on frames that I’ve acquired over the years that I don’t want to throw away.
Great, lenses are perfect but would have preferred the anti reflective option added to the lenses but this option was not available to select on the website.
Very satisfied with the response from Lensabl.
Suggested by family member.
So they get a five star from me because overall I'm completely satisfied with my purchases as this is my second purchase of the James Oro by Lensabl and the first purchase was perfect in my eyes, as far as James Oro by Lensabl part, but me having to try something new I added the anti-fog coating to the inner lens which I come to dislike when trying to dry wipe my glasses clean, It's difficult but you live you learn. Now to my second purchase the only issue as it took a very long time for me to receive my second pair of glasses and nobody reached out to me. I contacted Lensabl via email and got a fairly quick response saying it was a delay due to something, which would been no problem if they would have sent something to let me know but I'm patient and they did finally arrive and they Dope! For reference, m first purchase was July 29,2024 and I received them Aug. 10th 2024 the second purchase was on Aug. 16 and received them Sept. 21 2024… No deduction of stars because you can see when I received my first pair I loved them and bought a second pair 6 days later and both pair are Fly!
It was via email , fairly quick response no complaints
I wanted a pair of the James Oro frames with my Prescription.
It was great they had little info on each different option so you know what your buying no complaints
I liked the frames and my first pair came and I loved them so got the other pair I wanted
I went smooth they had info for things so you know what the add-on is and rather you want to add it to you prescription or not no complaints we will see how the lenses come out stay tuned.
Quick and easy experience. Site was easy to navigate and upload the necessary info. They kept me informed throughout the process and I received my glasses back fairly quickly!
Waited about a month for my first delivery. Status updates from Lensabl were scarce and inaccurate. When glasses arrived the Rx was wrong! Was discovered that I entered 5 instead of.5 for the OC value. No Rx checking process? Really?
Had to pay over $200 for a remake and wait almost a month for that pair. So, ended up paying over $600 and waiting over 2 months to get a new pair of lenses. Lesson learned. Never again. Next time I'll go to my local optometrist.
Awful
Familiar with the name through another company I worked at that used them for Rx fulfillment. Even dealt with Andy Bilinsky a little bit.
The replacement lens process was affordable and easy to follow. My old frames were returned with new lens and the prescription was perfect. The also over excellent frame and very cost effective.
Made sense. Local replacement cost were much higher
The process was relatively easy, and the price was cheaper than a local shop, But, if you have lineless bifocals, I would opt for the local shop. My new glasses are fine, but I don't see out of them as well as with my other pair. Someone ordering single vision might have a better experience. Also, finding a place to have them fitted to my face is an issue I didn't consider.
Just okay. Prices are comparable to my local optical office. No real savings for buying online. Should include an eyeglass case for the price you charge.
Because I had to. Lensabl is the only option for Goodr prescription glasses.
I like the level of communication I receive with the different services. All of the workmanship has been perfect. No problems. I highly recommend Lensabl
Quality of workmanship ability to exchange new lenses and the communication
Seemed to have experience in lens replacement
Customer service only occurs by email
One email per day
What could be solved in a 2 min phone call takes over a week
It is a shame because the actual lenses are good
Email only is a poor substitute for conversations
Thank you for your feedback. We sincerely apologize for the inconvenience caused by not having a phone support option available. We understand that some issues can be resolved much more quickly over the phone, and we are actively working on adding this feature to our site. In the meantime, along with our email support, we also offer live chat, available Monday through Friday from 9 AM to 5 PM MST, for those who prefer quicker resolutions. We hope this option allows us to address your concerns more promptly. We appreciate your kind words about the quality of our lenses and are committed to improving our customer service experience.
I have ordered replacement lenses for my glasses several times from Lensable, they always do an excellent job. Super easy website to use and very fast turnaround!
I had to send my original order back because the specifications were off, but received the corrected pair back quickly and they were perfect. Thank you!
My original order arrived with not the correct premium progressive glass that I ordered, but lensabl quickly corrected the problem.
I choose lensabl because I already had the frames I wanted to use, and lensabl had good online reviews.
I've ordered two pairs of glasses from Lensabl, with the exact same prescription and they came back differently. The 'reading' portion on my most recent pair of progressives is obviously incorrect, compared to my first pair I ordered (again, with the same prescription) When I switch back and forth between the two, I can only read with the first pair you sent. Very frustrating and I probably won't choose Lensabl in the future.
I hadn’t received any kind of notification about the status of my order and it had been about a month, so I reached out to them and finally got a response saying that my order had been shipped. No notification, no tracking number.
Online choices were slim because I wanted to use frames I already had.
While I love that one of my favorite pairs of frames is now back in use once again, I wish that the process had gone much smoother. There is a definite lack of good communication, and the website design is very weak in the account area. It was nearly impossible to determine what stage my frames were in and when I might receive them, and I had no idea of any shipping details.
Again just like the website, the communication about the status of my order felt more like "oops" here is the status.
I wanted to breathe life back into a frame that I loved and, quite frankly, spent a bit too much on. But I'm in love with them once again.
My husband absolutely loves his glasses, he got two pair of sunglasses and a pair or prescription clear glasses. All three are amazing quality and very comfortable
My wife loves her progressive lens sunglasses. However, I was surprised that it took over a month to receive them. In fact, I had to chase customer support to find out that the lens had a defect which required a trip back to the lab. Reactive customer support is the worst kind - if this issue was in deed the case, a proactive email to me explaining the situation would have been beneficial and changed my experience.
See comment about overall experience. Once I did contact support, they were helpful. But it would have been nice to get some detail about the delay before hand.
Family, friends recommended.
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Thank you for sharing your experience with us. We’re truly sorry to hear about the extended wait time you endured. While we’re glad to know you found our customer service to be great, we understand that the delay you experienced was frustrating and far from what we aim to provide. Please know that we take this feedback seriously and are actively working to improve our processes to prevent such delays in the future. We deeply appreciate your patience throughout this situation and your continued trust in us.