Lensabl

Hello, I purchased lenses for my safety goggles from Canada. I read the website which advertises free shipping. I was then charged 35USD$ for shipping. On top of that I was then asked to pay for shipping to your company. When I inquired about this, I was rudely told that I didn't read the fine print. I suggested that when a Canadian resident enters their address a disclaimer should pop up to inform about extra shipping costs. I was informed by the customer service rep that this did exist but that upon further investigation it had been malfunctioning and turned off when I made my purchase. There was never any apologies or even an offer of a discount code on a future purchase. I ended up paying more in shipping costs than I did for the lenses. In addition I sent my glasses in a protective case that I trusted to protect my lenses which was not returned to me. I understand that may be my fault for choosing to ship my glasses to your company in the package I received them in, but I was met with rude customer service rep again who told me I shouldn't have sent in any cases I didn't want back. I am not impressed with the quality of cases that my glasses were returned to me in. I have waited a few weeks to try out my lenses before writing this. The lenses are adequate with no major concerns. I will not be returning to your company as I have found alternatives. I realize you are a smaller growing business so it pains me to write such a negative review but I truly was not happy with how the customer service agents approached my concerns and lack of any sort of reimbursement offer or compensation.

The frames were mailed December 28th to the company. It took 6 weeks before they were finally shipped back-to the wrong address. Very frustrating experience.

Usually I wear my recent Progressive lenses from my optometrist, and I attach clip-on sunglasses for outdoor wear. But I found that walking or hiking on uneven surfaces was difficult because looking down at the ground, I was seeing through the reading part of my lenses which distorted the ground and made it hard to maneuver without tripping, or I'd have to drop my head to see the ground clearly through the top of my lenses. Another problem I had using clip-on sunglasses were lots of reflections that would obliterate a clear view. So I ordered from Lensabl single vision lenses (for distance only) with the highest grade of Transition sunglass tint and provided an older frame of mine. I'm very happy with what I received from Lensable. They solved both of those problems. I can even drive with my new glasses on, since I can easily see the odometer on my dashboard, even if it is a bit fuzzy. My only issue with the Lensabl Transition lenses is that the sunglasses don't get as dark as I would like. They do get very clear indoors, which is an improvement over transition lenses I had many years ago. But I can always use my clip-on sunglasses if I need them to be very dark, like when walking the beach on a sunny summer day. Also before I ordered my new glasses from Lensabl I checked with my optometrist to see what he would charge for the same thing. They came in about $100 more than Lensabl. The only reason I gave my new glasses 4 stars instead of 5, was that I wish the Transition lenses got a bit darker. I will recommend this company to friends. Great experience. Thank you, Lensabl.

The lense look and feel great. They have abit of a fish bowl effect, but just low enough not to reject them completly. "If" ther is a next time, if lensables needs additional information. It would be great if lensables let the customer know immedietly through email that they need "said info". I didnt know lensables needed the center of the eye dimensions according to the lens fit. I had to log in to their website and make an account to see what was taking so long. Hello and behold, they needed info. They allredy had the customers information when you buy the lense and add the prescription. It took a total of two weeks. Add the week for the glasses frame to begin with. It equals an unexpected length of time.
This is why I go to same day glasses offices. But they dont do lenses for outside glasses frame that isnt theirs.

Thanks to Jayme in customer services, I was kept up to date. It took longer due to me, pd (pdi distance) wasn't marked. I live my glasses. Thanks@kiva. Brent for sharing this company.

I couldn't be any happier with the results. They took longer than expected (4weeks) but they came out perfect. I wouldn't hesitate to use this company again.

2 weeks into the order, the status said it is ready to ship, then didn't ship b/c it didnt pss QA. They said I would get it by Nov 7. Now it's pass that date. Now they don't even know when it done.

After 4 attempts to make contact with this hack, unreputable clownshow known as Lensabl, starting with my first email immediately upon receiving my order, they've gone AWOL and are ignoring me. The prescription lenses sent are absolutely unacceptable and I WANT A FULL REFUND IMMEDIATELY! After researching them with the BBB, I've found this is common practice and I dare them to prove me wrong. How a company like BOSE established a relationship with Lensabl is beyond me. Pass this message on with the hope that we can resolve this situation and I can put them in my rear view mirror.

Took over a month for the entire transaction, and the communication was sub-par. There's clearly a ticketing system being used (ZenDesk I think), but the tickets were not updated in a timely manner--I got autogenerated messages after I'd already received the glasses telling me about the delay that I should have been informed about weeks prior. I didn't even find out about the delay until I emailed your Customer Service department myself, and even then it took them a week to find out what the delay was. The lenses I actually received aren't great quality, and I'm not even very happy with the product I received. I'm probably going to have to take them to my eye doctor to evaluate to determine if it's the lenses causing problems or the frames.

I don't think I'd use your service again. It was theoretically convenient and low cost, but I don't think it was worth it in the end. Sorry--I wanted to use you for another few sets of frames I have, but I think I'll go with another vendor or just take them to my eye doctor.

I got a new glasses prescription in 2021 for the first time in years. I took the opportunity to buy a new pair of Bose Tempo frames for running and Lensabl is the official partner of Bose for prescription running glasses. The frames are amazing and are great to run in. If you are a runner that listens to music or guided runs, they are worth the expense.

The only glitch was that one of the lenses was not the correct prescription when originally shipped. It took several emails to finally arrange a phone conversation with someone to get an explanation of the situation. Once we got through that hurdle, everything got worked out. The glasses were shipped back to Lensabl, corrected, and shipped back with the right prescription.

The quality of their work is good. And the staff is very good as well, it is just a little clunky having to go through their email system to communicate and there being some delays in communication. They told me they are working on a phone number which would solve my issue completely.

Just to prove this wasn't a dealbreaker, I'm having them replace the lenses in other frames, so you should give them a try.

I've had 6 pair of eyeglasses done with you. First three - no problem. In fact, so very pleased with the results that I decided to send three new frames. In early December I spoke with someone@ Lensabl to arrange for a box for all three, placed the order online and $500+ was charged to my cc immediately.
I understand the order was placed during the Christmas season and it is the time of COVID, but it took weeks to receive the empty box and although I return shipped the same day, it was several weeks before you received. Fortunately the shipment wasn't lost, but seriously, rethink using the USPS.
The three completed pair of glasses arrived on January 28 - nearly 2 months after initial order! That said... two pair are prescription sunglasses and they seem fine. The third, a pair of Judith Lieber frames, is not. I upgraded the order for thinner lenses (Lens Options: 167 + Standard AR), which I should think would NOT have lens edges prominently visible! Looks like lenses were not properly fit into the frame. I've checked against the other pairs you have completed and NONE show this much of a whitish lens edge! Please have someone contact me asap.

I have used a previous company in the past and that service was excellent. Apparently something happened with that company so I was happy to see that Lensabl was available. I suppose the time of year and the pandemic had a huge effect on my experience. I ordered my glasses in early December and finally received them on Feb 10... So a little over 2 months for what I was expecting to be a few weeks at most. Along the way, my original glasses were broken in the lab. Lensabl ordered the exact replacement. As a young company and during a global pandemic, I'll give them the benefit of the doubt. I was a little disappointed that when I finally received my glasses, the bridge was twisted and the left temple was not attached tightly - it was loose by about 2mm which with glasses is very noticeable. The lenses did look great. I am hoping that it had all of the coatings that I ordered on it. I expect that if you give them a try, you shouldn't have as trying at time as I did. Personally - I may just go to Lenscrafters next time I want to replace my lenses. But who knows.

Hesitant at first since first time ordering lenses for a pair of safety glasses that I wasn't sure could accommodate prescription lenses. I sent pictures of the frame and they said they could do it, so I took a chance. Took almost two weeks to get a box to send my frames in, but that was due to delays with USPS I later found out. Also, later took a few weeks to get the finished product, but was impressed with how the company kept me updated after I sent in my frames. They let me know when they received my frames, emailed me when there was a delay due to a problem that occurred with my lenses and then let me know when they mailed the completed frames. However, I gave five stars for the finished product! I was so happy at the excellent work done! I am a nurse and wear my safety glasses a lot for work. I can see very clearly and the lenses do not fog up so far! I am super impressed with the finished product and their customer service when I reached out to them. I will definitely go through them again when I need to put prescription lenses into a frame!

I was very impressed by my new lenses and have been even more impressed with Lensabl customer service. I have been in touch with them several times throughout the process by simply using the "contact us" page and always get a response within a few hours (even outside business hours!). The responses are always very personable and kind. They really go out of their way to make sure you are getting what you need. For example, I accidentally sent in my glasses case without realizing that you aren't supposed to do this because they separate the glasses from the case during production. I repeat: DO NOT SEND IN YOUR GLASSES CASE! They returned my glasses to me in a much bigger and bulkier case, and I reached out to customer service to see if they could send me back my original case. Even though I messed up by sending in my case, Hailey at customer service said they would look for my case to send it back to me.

I am so impressed by this customer service that at this point I don't even mind if they can't find it.

I can't recommend Lensabl enough. They have an extremely professional and customer-oriented team and make great glasses!

Thank you Lensabl team!

I ordered 3 pairs of glasses from them, one of which was a pair of sunglasses, as they had the lowest prices I could find. I made sure I got the works on the glasses because I work in front multiple computer screens all day so the blue light blockers were important and we wear mask in our office too, so the anti-fog was also important. Each pair took roughly 2 weeks once they received each pair, so 3 week turn around each, and all seemed well. The biggest issue was that neither pair of glasses had the anti-fog coating on them, however the sunglasses did. It can be forgoven for one pair that I wear at home, but the other I wear at work and in the world, so that was an issue to say the least. After a rigorous debate with someone named Rudy, I was able to send this pair of glasses back and after receiving no update for 3 weeks, found out they were being sent back to me. This time around, they hit the mark. These guys are still getting their $#*! together, and the turn around time can be rough, but inevitably it was worth the wait. I al sister give them and easy task with high index lenses in foldable sunglass frames. In the end, I am happy with all my pairs of glasses.

Beware of lensable they use a third party lab where your frames are sent and the only communication they have with the lab is through email it's been more than a month now that I'm waiting for them to send my frames back because I canceled my order I would advise not to use this company all they can tell you is I'm sorry poor excuse for a company also they lost my frames in the lab and couldn't find them for over 2 weeks then when they notified me that they found them I guess my frames just sat somewhere without having anything done to them so I canceled now it's taking me a week already to get my frames back will never use them again ever

Sent in my favorite pair of aviator sunglasses from 25 years ago and Lensabl put new, no-line bifocal lenses in them and they are now the coolest glasses out there. THANK YOU!

I ordered two pairs of lenses. Unfortunately, one didn't fit my frames. But I was able to send them back, and they promptly returned my new lenses and frames. I am so happy I went with Lensable.

It took about a week for Lensabl to craft lense for my favorite frame and ship it back to my house. I love that they included a great quality glasses case and lense cleaner in the box.

My glasses are not working for me. The prescription isn't correct and I can't see clearly thru them up close or at a distance. I know my prescription is very nearsighted. Not the right choice for me.

I sent a pair of Bose Sopranos sunglasses to have my prescription placed in them. They sent them back in a reasonable amount of time and I was satisfied. I decided that I wanted another color because the lenses are interchangeable. I asked just to have the lenses made and then send them to me. They said that I needed to send them the frames as well. More than two months went by and no glasses. Rhiann my customer representative kept telling me that they had technical difficulties and my lenses with the ne glasses would be finished shortly. Months went by and no glasses. Finally today I received my glasses with the wrong color lenses and my other blue metallic lenses were not returned. I have not heard a single word from Rhiann dispute several emails. I looked at my account to show her that I had indeed ordered different lenses from the ones that they put in my frames and my account records have mysteriously disappeared. I want my old blue metallic lenses returned. Sincerely Dr Pearlman Hicks

Lensabl does not compromise on quality. Other vendors such as Lenscrafters charged me a lot with out quality in the product.

Lensabl was great to send me a box to ship my frames in although it wasn't fast, it was very well done. Received my frames and new lenses in their case, well-packaged and presented. Nice job!

The mailing box was taking some time and the agent sent me an email with shipping label to use if I wanted to send it with my own box.