Lensabl

I ordered three pairs of glasses - first one pair that I was thrilled with, so I decided to order a 2nd pair and a pair of sunglasses. Unfortunately, the 2nd and 3rd pairs had lenses that were obviously super thick and not the same as the first - I had ordered high-index for both. I contacted customer service and over the course of several really frustrating and illogical requests, I was told that I could be sent a return box and charged a restocking fee (as the back and forth with the customer service rep took so long that the return period had lapsed). I was willing to keep the glasses, I just wanted to be reimbursed for the extra cost of the high-index that these were obviously not. Just disappointing on a lot of different levels, especially the constant requests for pictures, 2-3 days before response and the general condescension from the customer service representative telling me that "buying glasses online can certainly be complicated..." actually, not really - I've been wearing classes for 25 years and ordering online for 5. Not really that complicated at all. Too bad.

I first used Lensabl when I purchased my Bose Audioglasses. On that order they did a great job. The order was done in a reasonable time frame. I decided to make another purchase for the Spectacles frames. I placed this order on May 7,2020. As of June 18th, 2020, I still have not received my order. I have an online account which shows the order "arrived at lab working on it". I contacted the customer service online chat and after a few back and forth discussions, was provided a "shipping tracking number". The tracking number shows a pre shipment on June 10th, and in my last discussion told this to the representative. The Lensabl site still does not even show this tracking number on my account. I was told on my last email that the item has shipped. This is an issue to me as I feel like I am receiving inconsistent info, and I still have not received my glasses. I really would like my glasses, and at this point I feel disappointed

Since my last review someone did reach out to me and I provided a reply. As of yet I still have not been provided an updated status of my order.

Was a good company to deal with in the past. I had bought a pair back in 2017, was smooth and good process at the time. However i am a repeat customer. Bought again from them this August. Paid for Priority Shipping and processing. Sent my frames in to them to have them fit new lenses. The frame came back damaged, with one new lens popping out of the top. OK, it happens. Gave them a chance to correct this, and sent them back for evaluation and repair. They ended up replacing the frames with new ones, and fitted the lenses and shipped back to me. New Lens was still a misfit, popping out at the top of the frame within 2 weeks. Getting annoyed and complained. They asked me to ship back i told them i don't have the box and to send me a new box to ship back. They said OK. New box never came. Asked for it again. They say they will send, never came. 3rd time. Request. They tell me they sent it. Never came. I have no idea if they are just sending it somehow to the wrong address, or are just lying and not sending it to me. No Phone number to talk. Live chat on website always goes as just a message that they might eventually reply do, they don't always reply.

I placed my order on Jan 1. After completing your order process and getting a copy of my prescription, I finally sent you my frames on Jan 10. Between that date and Feb. 3, I was completely in the dark about my order. The good news is that I received my order today. The bad news is that your communication with me as to my order status was woefully inadequate. I never knew whether you needed any more information from me or whether you even received my frames, much less when I could expect delivery.

On Feb 2, I reached out to your customer service department. I got a response the very next day from Megan, who saved your bacon. She explained why my order was delayed and made sure that it was expedited ASAP. But it should not have come to that when some simple communication keeping me abreast of my order would have been satisfactory.

The good news is that I'm happy with my lenses and will probably give you a second chance and will refer friends and family. Thanks to Megan.

Sincerely,
Ángel Martínez

I sent in some admittedly complicated frames to be fitted with lenses, and they did better than any doctor's office I went to in person. The packaging was immaculate and very appealing aesthetically (if that's your thing). They sent me a box to ship my glasses in, and sent them back to me good as new, without any additional charge.
That's the good; the bad is minor bit enough for me to remove a star. The tracking of my frames through the facility stalled and never updated again for well over a week. This wouldn't be a problem if it didn't tell me that it would be done in less than 6 days. It wasn't until I reached out that I was told that they were already done and would be shipped out shortly. Soon thereafter, the tracker finally changed, and a few days later I got my glasses. This is nitpicky, but I specifically ordered these for my job, so it was a little irritating to be honest. In the end, I have my frames back, they look great and see great. If they could clean up the tracking and slowdown on some of the ad emails before I've even gotten my frames back, it would've been a 5 out of 5.

It has been more than a month now, and I am still waiting on my order for lense replacement on a brand new frame I purchased and sent. After waiting about two weeks or so and not hearing anything, I reached out to track my order. After a few days, someone got back to me telling me that they will have to touch base with someone who can track my order in the Lab. Another few days, and they want more time because the frames have separated from the order. I requested that they immediately put in a replacement order for the frames and gave them all the info to order them. More time goes by, and I ask for an update. Last week the order arrived in their Lab, and they will start making the lenses. They should be ready in another 5-7 days. Then they will ship. I would think that my order should not only be expedited thru the Lab but then overnighted to me. The payment for the lenses left my account on or about 8/17/22. I am still without the glasses on 9/30/22 and I don't have any recent updates telling me that they shipped. This is my second order, and may be my last unless I see some consideration other than an apology.

Very pleased with my decision to use Lensbl. Very professional, friendly and timely service. Fixed a problem with no issues. I'll definitely use the service again. Thanks!

I found frames I love and Lensabl added my prescription lenses to them for me! Now I have the perfect glasses! Shipping was fast and the process was easy! I couldn't be happier

Received my glasses today. The frames are bent out of shape and are now rendered unwearable. I expect a full refund for the lenses and the frames which they destroyed.

I ordered prescription sunglass lenses. The lenses are noticeably warped and distorted when I look up and down or side to side and kind of give me a dizzy feeling.

They helped me adjust my order after I accidentally ordered a feature accidentally and halped me out with shipping after my printer died. A positive experience all the way around.

I gave 2 stars because once I got my glasses I was very happy with them. The reason I give a low rating is because they sent me my glasses FUBAR first, after a month; in that time there was a message that the QC department found a problem with the lenses and they'd have to be recut. See photo comparing the original lenses to the replacement glasses they sent first -- I've outlined the bifocal part with white tape. Then it took another month to return them; my sending several emails to answer questions, which were in the order in the first place; and finally get them back to me. I had sent them a pair of frames which were a good Rx but I wanted them as sunglasses. I wear bifocals; I'm very nearsighted. The first delivery of the glasses had the second Rx (the lesser power) floating in the middle of the lenses. They were unusable. Normally the lesser Rx goes in the lowest one-third of the frame -- not in the middle. I was amazed that they could send out a pair of bifocals like that. Who in the eyeglass industry doesn't know how bifocals should be laid out?
Update: After receiving a polite apology from what seems to be a real human being, Megan H, I've upgraded my evaluation. It seems there may be some responsible humans working at Lensabl after all. She also explained the term, segment height, which I had tried to describe in my first review. Thank you for that lesson.
(Although the attributed cause of the first pair of messed up glasses, two photos, which I did send on May 3,2023 to Shavelle, in the customer care team, still seem to remain lost in the ether and unacknowledged.)

The process was easy because website guided me step be step. All I needed was my script. I used my own eye frames. It was nice that Lensable included shipping label to mail in my eye frames.

I found frames i loved at a good price, but due to complex prescription, they were unable to do the lenses. I found Lensabl, so i ordered just frames and placed that order as well. Understand that following eye surgery, i was unable to see without glasses and looking at 4 weeks to get any. After a month of waiting, i received an email stating that i would have to change lenses due to the Transitions coating. I replied that the trivalent lenses were necessary and was told they were not available with Transitions and the polycarbonates were. This did not seem correct. I contacted Transitions and after a few days, i was directed to their prescriber info page where i could research compatibility. Turns out, the problem was the new colors which were not compatible with ANY progressive lens of any type including polycarbonate. Armed with the info, i simply changed to the gray Transitions and finally after 2 months got the glasses. The info i used is available to all lens prescribers and manufacturers and had i done as requested, would have resulted in yet another delay. This is something that should have never happened. One should not be able to order incompatible options in the first place and the staff should have known what the actual problem was immediately. I am satisfied with the product, but the CSR's need to be better trained.

It took too long- order was in and you got paid on 8/2
Received the glasses 8/20
Not dark enough
Don't like the line of the bifocals
Right eye bifocal is not clear

I compared the lens with lensabl and Jins using the same prescription. Lensabl's are much thicker, heavier, and more comfortable to wear. I really wish I didn't go with lensabl. Stay away!

I placed my original order with Lensble on 07/20/2023. After sending in my frame, I received my frames back on 08/19/2023. Upon inspection of my frame, I discovered, the lenses were not made according to my prescription and did not have the transition feature for me to read up close. I contacted the company, an they asked to resend the frames back to them or a redo. This was on 08/29/2023. I received the frames back the second time on on 09/28/2023. The lenses were done correctly according to my prescription, this time. However, they were installed crooked on the frames and the frames sit crooked ad uneven on my face preventing me from seeing and reading properly. One side sits higher than the other side on my face and I constantly have to tilt or adjust my head to be able to read. Further, i paid fo Transition lenses, an glare reduction on my lenses. The lenses I have received don't have those extra features. I am in law school and in desperate need for my glasses to be able to read. I have paid close to $500 for these lenses and after 3 months of going back and forth, I still don't have a satisfactory pair of glasses I can rely on. The customer care never provided any update on when i could expect my frames to be delivered, the second time around, even when I reached out to them by email. This whole process has been extremely disappointing. I would not recommend their services.

The customer service never provided an update on my order nor when I can expect to receive my frames.

Terrible company and bad customer service. Not only did they break my favorite frames that I've had for at least a decade, they weren't super apologetic when they told me about it. Their only offer of recompense was for me to pick out a new set of frames "of similar value" or send them a receipt for my frames for a refund. Since I obviously wouldn't have a receipt from that long ago (and why are they imagining people are buying frames and then turning around and sending them to lensabl for lenses? You would just buy the lenses at the same time), I picked out another set of frames. Didn't hear anything back for 3 weeks, so I emailed customer service. Turns out the lenses I picked were out of stock. WELL THANKS FOR LETTING ME KNOW. To reiterate: I had to reach out them to find out the frames were out of stock.

So I picked out another set of frames. Another 3 weeks went by. I emailed customer service again. They said my lenses would be shipped in 1 business day. It was more like 5, but okay. I finally got a pair of frames, which were okay, but the lenses are kinda crappy. The coating is too reflective so it's hard to see out of them. I doubt I'll ever wear these frames that aren't my frames anyway.

I would not recommend this company to anyone, except maybe someone I really disliked. Go to a reputable place to get your lenses updated and give these clowns a hard pass.

The prescription is accurate and the frames I sent in were well taken care of. The free colapsible case and free cleaning kit were a nice surprise. I will definitely be a repeat customer.

I think the price was decent took alot longer then I would have thought. But I'm waiting on my husband input on how he likes them. But overall I think the service was good.

After receiving glasses that weren't quite right, Lensables asked for them to be returned. They fixed the problem and returned them to me with all problems resolved.

This was my 2nd time ordering with Lensabl. I have to say it was easy and the final product was better than anything I could have gotten locally. Super pleased with the quality and the service.

I sent in two pairs of frames for new lenses. I was very careful to put the proper frame into the mailer with the lenses I wanted in each. First of all, the lab mixed the frames and put the wrong lenses in both frames. Then they broke one of my frames. They did replace the frame, but that added another month to the order. On another order, the lab changed the Rx from the opthomologist and returned a set of glasses that are unusable, following an additional delay due to "quality control". The lab also bent the nosepieces to an angle that no longer fits my face. Alex in customer service promised a 30% promo code to redo the lenses but even after 4 email requests, has failed to send me the promo code. I can only assume that Lensabl does not want to do any further business with me. I had no such problem a few yers ago the first time I used Lensabl. I am unsure what happened to your service over the past few years, but it has obviously declined in quality and customer service. I am very disappointed that I am no longer able to rely on your services.