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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Easy to order, glasses arrived with amazing lenses. I was worried with a progressive prescription but the on-line measuring worked perfectly.
Lensabl labs did an fantastic job with a very high strength perscripton and bifocal lens requst. Sadly, customers need to be warned that the US Postal Service can take up to 12 days to deliver glasses.
Lensabl were great at getting my lenses in my new frames. It didnt pass the first qc test but they got it right the second time and sent my glasses to me fast, thank you
The overall experience was good. The website made it easy to order and the prices were good in comparison to other places. The quality on the lenses was really good. There was pretty good communication on the part, but it took a month to receive my order. If I was to order from my local place it's about a week. So if you have no rush then this is a great option. If you need your glasses sooner than later then maybe a local store might be better.
The process was relatively easy, but something is wrong. I cannot read with my glasses. I have progressive lenses and despite being measured By a professional, the line must be in the wrong place. As they are now, my glasses are unusable. I have sent an email and will follow the steps to get this fixed.
The good:
Easy to order
Nice web site
Prepaid shipping both to and from me
You make nearly perfect lenses (at least both of mine are)
You generously reimbursed me for a broken frame
The bad:
You broke my frame
You refused to answer very simple email questions for several weeks
Most of my email questions took nearly a week before I received a response
You made bifocals instead of trifocals as specified on the order (this took nearly one month to resolve)
Total time from when I sent my old frame in for new lenses until I received the replacement new frame with the correct lenses: more than 4 months! Completely unacceptable. Good thing I had other eyeglasses to wear.
I sent in my goggles to have them change the lenses to prescription. Sent in my glasses with their prepaid label, filled out the lens information and uploaded my prescription. Got my lenses back in a brand new case with a cleaning kit as well. Loved the process, couldn't have been easier.
This order response is admittedly unusual for Lensabl. Previous orders were accurate and timely on delivery. One offer was sent to me with the wrong frames and had to be returned. Still have not received the frames I provided with the appropriate lens script. The second order has been returned in good order but the time from submission to return was unusually long. Perhaps it is all covid related but I will have to consider using them again and/or recommending their service.
I sent in a pair of my brand new Razer Anzu smart glasses and Lensabl put my prescription lenses in them and had them back to me within a week. 10/10 will use again.
My Rx has changed each appointment over the last six years. I have favorite, comfortable frames ( they hide my circles) but the lenses are outdated. I was skeptical about a mail away/ internet company but everything was excellent, from mailing the frames, loading info on computer, to good turnaround time. I estimate with my lenses Rx I saved AT LEAST $300 on just the lenses
It took around a month for me to get my glasses back. Very unsatisfactory. The lenses were fine once I did get them back but I see absolutely no reason why I should use Lensabl again. Save yourself some time and headache and use a local shop for lenses.
The lens fit poorly in the frames. Appears to have been an inexperienced lens crafter. Optics seem OK.
Online ordering was pretty easy. The support staff are responsive. Very hard to track orders and the order took much longer than anticipated. Biggest pet peeve is that they kept my lovely Kate Spade case and replaced it with a very ugly (and huge) Lensabl case.
After weeks of searching on-line for just the right prescription, polarized sunglasses, I ordered them from your company. I was thrilled when they finally arrived yesterday- until I put on my new sunglasses. The distortion of my vision is hard to describe and they are not usable. Also, two loose lens fell out of the case along with the glasses. What on earth I should do with them, I do not know. They are marked as polarized lens which makes me think the lens in my glasses are not polarized.
I emailed your company immediately insisting on instruction on how to return this product and I expect a full refund. I will never do any business with your company again. I am sick to know I spent $266 on a product I need but cannot use.
0 stars! Placed an order, sent in the frames. Sent a message to customer service inquiring about the difference between the coating I purchased and other ones available. After which decided to just went ahead with the original order. 10 days of waiting, no updates so I decided to ask for the status of my lenses. When customer service answered back, they said that it was put on hold because of my previous correspondence to "change" my order. Complete nonesense. If I didnt even contacted to get an update, no one would even let me know that my order was placed on hold even though I didnt give any specific instructions to change anything for it to be placed on hold. The is just completely unacceptable. Total waste of time for the glasses to come in.
This is my second time using Lensabl. Once again they are quick, courteous with updates and their final product is always perfect! I appreciate you guys so much, not just because of the value, but for the fact that I can keep frames that fit me perfectly for as long as they hold up. It literally takes me hours to find frames, so Lensabl... you are a blessong!
Easy to ship frames for re-lensing. The lenses themselves are really good. They seem clearer and with a better field of vision than glasses I recently ordered from another retailer. I will order from them again.
Great fit for my glasses. I'm really happy with them. They are perfect for my gaming experiences. The personal service was good. The internet experience wasn't great as they were having technical difficulty.
Took a while to get them back but once I did they were perfect. Exactly as ordered.
I sent two glasses to Lensabl to have lenses replaced. The only delay was a result of emails from Lensabl being filtered into my spam mailbox causing a delay in my response time to them. There was a little hiccup with one of the pairs of glasses but the team was really communicative with me and kept me aware of what was happening and fully resolved the issues. I had my glasses back quickly and they are working really well. One small note is that I didn't notice the language about sending them in the case. The cases I sent my glasses in were replaced with new Lensabl ones (that are nicer than the ones I sent the glasses in), but I wish I had known those would not come back to me when I sent them in.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members