Lensabl

My frames were in the lab on September 8th to be re-lensed. I just got them back today, October 23rd. I should have had these prescription glasses back way before I left on a 950 mile overland trip. I was counting on having them for the drive. If these were some obscure frames that needed special lenses cut, I might could accept the delay but they're Wiley X Valor frames... that's just about as common as you can get. Furthermore, the lab noticed a "blemish" after the initlal lens job and they had to cut a second set, and then wanted to charge me for the "polycarbonate upgrade" that they realized these frames needed. What? They didn't notice the original set of lenses (polycarbonate) that were in the frames when they got them? Just too many issues with this order. I won't be recommending any of my road biking friends to use this company for any of their glass or sunglass needs. Also, every time customer service responded back to me, it was as if there was nothing wrong; just a little delay. Nothing good to say here... I'm displeased overall to say the least.

Wrong lens no customer care at all. Ordered sunglass lens no line bifocals what i got was sunglass lens with a big square bifocal deal in the bottom called no onw would heip

To provide a brief overview, my initial order was dispatched to Lensabl on July 26th. Unfortunately, my glasses were damaged (due to lens not being the correct shape) upon arrival, forcing me to return them promptly on August 11th. Since then, I've reached out to twice, seeking updates on the status of my order, first on August 29th and again on August 31st. On both occasions, I was informed that an update would be provided as soon as the lab had one. It's now September 5th, and I'm still left in the dark regarding the whereabouts of my glasses.

This situation is incredibly frustrating, especially as I rely on my glasses to be productive at work. It's crucial to understand that this level of service is entirely unacceptable, and I cannot idly stand by while feeling taken advantage of.

I kindly request that Lensabl expedite the resolution of this matter and provide me with a clear timeline for when I can expect to receive my glasses. Their prompt attention to this issue is greatly appreciated.

I have ordered complete eyeglasses online, but this is my first time using a lens replacement service.
1. I completed the order and paid on March 8th, and received my lenses back on April 11th. Although I understand the process gets a 7day immediate delay for you to get the glasses, I still think that 30 days is a bit longer than I expected. Certainly longer than a slam dunk experience would have required.
2. I purchased these glasses last year, online, for about $200 each (for one Rayban and one Oakley), in relative terms, paying you $99 for replacement lenses (each) seems less good of a deal. I think a better long term price point should be $59 for clear lenses.
3. I shipped the glasses to you in their original cases, they, of course, were not returned, so I am not too impressed with the Lensable custom cases. Sending me some spray just seems like contributing to global plastic pollution.

I am satisfied, lenses were flawlessly executed, but I am sorry to say I was not bowled over by the service.

Delighted to order and receive my new glasses as promised.
They are lovely and I'm so happy I chose Lensabl.

I have waiting over 4 weeks for my prescription Tempo's and the right speaker is blown. I am so disappointed

The process was so easy, much less expensive than buying a whole new pair, and the lenses themselves are great!

After getting the prescription right my glasses are perfect and look forward to wearing them. Thank you very very much!

My frames I sent are very old they did an outstanding job on them! Would definitely recommend buying from them!

I recommend my glasses frame with new lenses today. Put them on and could see perfectly. I was so impressed.

7 weeks to get glasses and tint ordered was not available. I had to contact them numerous times for "updates"

I am waiting for a response about my recent purchase of lenses which are useless with a faulty optical focus.

Ordered in November, arrived in March. Lensabl had many excuses about the delay, none of which were plausible. Do better.

Delay tactics aplenty.

Very easy to place order
Great customer service - very helpful and responsive
I am really happy with the whole process.

It took way too long... over 6-weeks and when I sent emails looking for updates, I didn't get any responses.

Connect button did not work. Send it back to Lensabl and they replaced it with NEW Working one. Thank you!

Lensabl was forthright in explaining the process. They kept me informed the entire time. Quality product at a reasonable price.

Fast, they mailed me what I needed. I sent it back easy. My frames look great w the new lenses the case and cleaner are a nice touch.

In the midst of the pandemic, I decided to try the AI glasses fit. Turns out, it's not at all accurate. A $500 mistake that Lensabl won't replace.

Order #*******-REDO
Lensable,

I am floored and really disappointed at how you managed to "screw up" my recent reorder for Maui Jim Typhoon replacement lenses; a product that you did so well the first time. The initial job you performed had a mirrored top & bottom mirrored finish with lessened mirror gradient in the middle from which is difficult to see in the photo attached.

The "online only" communication set the stage for difficulty and problems when an email was missed originally about wanting the mirrored finish; though clearly stated as to the reason for a reorder.

So, I have to resend back the non-mirror and my original glass lenses; which you lose and replace with polycarbonate? Then, after another month you send me "Blue Bug" lenses. What the heck?

I thought that you had the specs from the previous order?

Look here at to what they were supposed to look like - dark gray mirrored gradient or forget the gradient that you did the first time, just dark gray mirrored finish - https://www.ebay.com/itm/*******264?hash=item46ccc*******:g:MjsAAOSw0c1g~-fH

These are clearly non-gradient mirrored BLUE finish lenses? $238.16 was fair for the Progressive lenses, but $132.49 to make Blue Bug eyes! $370.65 total and this is NOT what I ordered.

Look at the photo - What do you have to say?

Sent my glasses in for lenses and got them back two weeks later. The lenses were not made right and were misshapen around the edges. I had to email the company for over a week before I got a response. Finally sent them back to get fixed. Two weeks go by and I hear nothing so I email the company. They respond a day later saying that their having difficulty with the lenses and they need the dummy lenses. I had originally sent the glasses with lenses already in them by the way. I asked them why I wasn't notified that they needed the dummy lenses sooner and why they couldn't use the lenses that were already in the glasses and got no response. So I sent them the other lenses. Over a week goes by and I finally have my glasses back though the lenses are still not acceptable and my glasses were clearly not handled with care because there are scratches all over the bright gold frames. I will never use this company again and I will absolutely not send my glasses back to be fixed because clearly they don't care about quality. The company is also really hard to get ahold of since it's only through email.

I wanted to love this company. Great concept. Not ridiculous pricing... but... customer service, follow-up and customer care in general is reason to take your business elsewhere. I've purchased at least 5 pairs of lenses from them over the last year. One transaction went smooth. Most recently, I sent my frames, double-wrapped in bubble wrap, only to receive two emails from support: 1. We only received one of your frames 2. Your frame is broken and considered "risky". The back and forth that ensued was ridiculous. I finally got them to send a photo of the broken frames, which were in fact snapped in half in a way that would indicate they were broken when the original lens was being removed. Note, I took a photo for the bi-focal sizing seconds before packaging the frames for shipping and they were 100% intact. But hey, these were older frames, relatively thin acetate around the lenses so that's a risk I took. To communicate that they were "risky" versus clearly communicate that they were irreparably damaged and therefore garbage, is lame. Not to mention my whole order (the other frames that took another week to confirm that they did in fact have them) were put on hold while all this was going down. My last communication through their formal support system requested a call from someone in management to explain how this could be standard protocol. Crickets. No word whether they received my note to toss the broken frame in the garbage, status on my other frames/lenses or a call. Just crickets.
Update: I received a call from another support representative who is working to resolve the situation. We shall see how things get resolved but in the short term have bumped my rating to two stars.

Every aspect has been good, but the right lens seems a bit off. Will wear them a bit to see if that changes.
Thank you for asking.