LensablReviews 6,254

I had been looking for a place that would put prescription lenses in the sunglass frames for years. Everyone said they could not do it or wanted to charge me a ridiculous amount of money. Until now... The process was easy and the wait time was more than reasonable. I received them in the mail, securely packaged, and couldn't be happier with them. Finally have the lenses I need in my favorite sunglasses. I even requested bifocals to be placed as low as possible and that was perfect as well. Forever customer!

Tl; dr Improve the accuracy of the order tracker

The ordering process was straightforward. Uploading my Rx and sending in my frames was convenient. After that point, a black hole.

The order tracker wasn't working. I reached out to customer service after 3 weeks at the lab and they told me the lenses had to be remade.

I'm thrilled by the focus on quality control. My hope is that Lensabl can improve the order tracking and push updates to the customer.

Good luck!

The glasses we ordered on March 28th and literally took a month to get here. The prescription is very strong so I can not continuously wear them. It's probably will take me weeks to get used to them. Also the customer service team kept saying that they kept having a defect in production. The glasses had to be reworked many times., I had mentioned that they would be great when they arrived if it was taking so long to finish them. I have to admit I expected better. The glasses are not great pretty dissatisfied.

Horrible customer service when it takes 24 hrs to reply and over a week to have a conversation that would only take 2 min over the phone. It disgusting that it take this long to provide service. And the fact that you have to wait every 24hr for a reply! I placed an order for 2 exact orders. Sunglasses in hi index, polarized, progressive. I provided 2 exact frames! They say they could not complete order due to my frames and rx. Yet they charge me for one pair that is not even what i ordered. They gave me polycarbonate tinted grey (not high index, polarized, progressive).

Ordering was easy, but when I shipped my glasses to the factory, they lost them. No one told me and when I checked status online, no indication. They didn't update order on website, and they only way to contact them is email, which they are very slow to respond. When they finally found the glasses, it still took almost 2 weeks to get them. They had an issue first time they made the lenses, so they had to remake. I just received, and the transition lenses do not get very dark, as all my other pair do. I am contacting them to inquire about that. Overall order took about 4 weeks from order to delivery. Unacceptable.

The glasses I received at first glance was great. Lenses are of a good quality. My issue came with the battery life of the alto frames, its way less then advertised. At half volume I only get 3 1/2 hours of usage out of the box on a fresh charge. That means over the life of the product it will be useless after probably a year.

My shipment was also delayed because my lenses didn't meet their standards, which is great but they didn't inform me of that. I had to find that information tucked into a terrible order tracking system.

Overall I will continue using the product but I don't know if I would recommend this to family or friends at this time

It took a while to arrive back to my door step after I sent in my glasses, the lenses on the glasses was great but my frame arrived broken (not sure if that's the shipping issue). Luckily, I have another pair of the same frame and swap the lenses over. Nevertheless, customer service was great.