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LensablReviews 5,830

3.6

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Alabama
1 review
0 helpful votes
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Not very happy
May 16, 2021

I was excited to get lenses put in my Gucci glasses. I mailed them in with the case. After several weeks I inquired as to how much longer it would take to receive them back only to hear that they lost my glasses. They were eventually able to find my glasses and put the lenses in. I just received them in the mail without my Gucci case! This is just really unprofessional and I am very disappointed.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 16, 2021
California
1 review
0 helpful votes
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New lenses
April 16, 2021

Sent out my pair of glasses to Lensabl like two weeks ago got them back and let me tell you! The prescription was great! The quality of lenses that I chose had a reasonable price! Would totally recommend for everyone to try Lensabl

Date of experience: April 16, 2021
Georgia
1 review
0 helpful votes
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Good choice
April 16, 2021

Good lenses. Saved me from buying more expensive sun glasses when I needed correction

Date of experience: April 16, 2021
Pennsylvania
1 review
0 helpful votes
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Meh...
May 16, 2021

Not a great experience. Give it a try but you have other options.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 16, 2021
New Jersey
1 review
0 helpful votes
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BEWARE
May 16, 2021

I sent in my Bose sunglasses to replace the factory lenses with prescription lenses. After a few weeks of waiting, I received an email that said the lenses had not passed their quality inspection and would have to be redone. This happened THREE times. After over 6 weeks we received the glasses. They are unusable. It's like looking through 3D lenses without a 3D screen. Plus, there's a scratch on the lens. They have ruined a $250 pair of glasses and now I have to continue to deal with this issue. I will be contacting Bose to suggest they be removed as an authorized retailer for prescription lenses. I do not recommend.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 16, 2021
New York
1 review
0 helpful votes
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Love My Lenses
April 16, 2021

Although it took a bit of time to ship, I was alerted every step of the way. I have a new "go to" site when I want to get new lenses put in!
Thank You!

Date of experience: April 16, 2021
Texas
1 review
0 helpful votes
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Average experience
May 16, 2021

The service was slow. The glass power doesn't exactly match my prescription.

Date of experience: April 16, 2021
Florida
1 review
0 helpful votes
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Love the new lenses
April 15, 2021

Have had polycarbonate lenses for years. The new lenses (forgot the name) are so much more clear—my acquity is much improved.
I ordered the medium tint/darkness and find these a little less dark than I would like. Perhaps it's a blessing in that they seem to sharpen my focus on the golf course!

Date of experience: April 15, 2021
California
1 review
0 helpful votes
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I recently got LASIK and no longer have use for my prescription glasses, but I love my frames. I'm happy with how my new sunglasses created from my old prescription glasses turned out.

Date of experience: April 15, 2021
Arizona
1 review
0 helpful votes
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Everything Else with my order was fine but i have not received a reply about another pair of glasses i purchased

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2021
Arizona
1 review
0 helpful votes
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This was the best. The prescription reader was a little tricky to get through it, but after trying multiple times, finally got it done. My glasses arrived yesterday and they are perfect! Couldn't be happier.

Date of experience: April 15, 2021
Germany
1 review
0 helpful votes
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Good service and affordable prices
April 15, 2021

Satisfied with the price and quality of the lenses I ordered. The color came out perfect, matching the ones that were already in my sunglasses. Second time ordering from them and will do again.

Date of experience: April 15, 2021
Ohio
1 review
0 helpful votes
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Lensabl
May 15, 2021

I've previously used Lensabl before for 2 pairs of reading glasses with excellent results for two pairs of glasses. My current experience was terrible. I requested (#*******) workspace lenses with mid-range and reading capabilities. I asked several times if Lensabl could do this as was told that that I would need to order bifocal lenses. I supplied my prescription used to make another pair of workspace lenses from a reputable brick and mortar store. I requested a text or call if there were any questions or concerns. There were multiple and numerous delays in the process attributed to quality control issues. When I finally received my glasses they were not workspace lenses, they were distance and reading lenses. I complained but only received defensive responses without a satisfactory resolution. My only recourse now appears to be using social media to detail my story so others don't have the same experience.

Date of experience: April 15, 2021
New Hampshire
1 review
0 helpful votes
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Arrived broken.
May 15, 2021

I order Bose sunglasses with prescription lenses. The left lens was popped out of the frame upon arrival and when comparing the lens to the original non-prescription lens, you could tell that the prescription lens was cut incorrectly.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2021
Alabama
1 review
0 helpful votes
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New glasses
April 15, 2021

The new lenses I ordered gave new life to my glasses. They are wonderful! Vision is perfect with them on. Quick turn around too.

Date of experience: April 15, 2021
California
2 reviews
0 helpful votes
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Positive customer experience; ethical company, I have nothing but positive things to say - pleased!

Date of experience: April 15, 2021
Colorado
1 review
0 helpful votes
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Lensabl was efficient and affordable! I greatly appreciated the speed of service, too!

Date of experience: April 14, 2021
Texas
1 review
0 helpful votes
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It has to be wrong
May 14, 2021

Just got my glasses, something has to be wrong. Lense's are like coke bottles bottoms. I just needed something to help me read. I do use reader's which are fine but went to eye doctor and got a prescription for glass, he said needed a little help. The new glasses are fine for two feet but other than that way to foggy.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 14, 2021
Washington
2 reviews
0 helpful votes
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First Timer
April 14, 2021

This is the first time that I have used their company and I must that I was pleased with the service. Although uploading my pics and making they received it became difficult, not sure why but it was. Other than that, the glasses fit well and the frames were just right. Tried on the glasses and I could see clearly and the transition lenses worked well.

Date of experience: April 14, 2021
Maryland
1 review
0 helpful votes
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Nice quality, wish it was faster
April 14, 2021

This is my 4th order with lensabl - all have been great. I just wish the process was a bit faster.

Date of experience: April 14, 2021