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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
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I was excited to get lenses put in my Gucci glasses. I mailed them in with the case. After several weeks I inquired as to how much longer it would take to receive them back only to hear that they lost my glasses. They were eventually able to find my glasses and put the lenses in. I just received them in the mail without my Gucci case! This is just really unprofessional and I am very disappointed.
Sent out my pair of glasses to Lensabl like two weeks ago got them back and let me tell you! The prescription was great! The quality of lenses that I chose had a reasonable price! Would totally recommend for everyone to try Lensabl
Good lenses. Saved me from buying more expensive sun glasses when I needed correction
Not a great experience. Give it a try but you have other options.
I sent in my Bose sunglasses to replace the factory lenses with prescription lenses. After a few weeks of waiting, I received an email that said the lenses had not passed their quality inspection and would have to be redone. This happened THREE times. After over 6 weeks we received the glasses. They are unusable. It's like looking through 3D lenses without a 3D screen. Plus, there's a scratch on the lens. They have ruined a $250 pair of glasses and now I have to continue to deal with this issue. I will be contacting Bose to suggest they be removed as an authorized retailer for prescription lenses. I do not recommend.
Although it took a bit of time to ship, I was alerted every step of the way. I have a new "go to" site when I want to get new lenses put in!
Thank You!
The service was slow. The glass power doesn't exactly match my prescription.
Have had polycarbonate lenses for years. The new lenses (forgot the name) are so much more clear—my acquity is much improved.
I ordered the medium tint/darkness and find these a little less dark than I would like. Perhaps it's a blessing in that they seem to sharpen my focus on the golf course!
I recently got LASIK and no longer have use for my prescription glasses, but I love my frames. I'm happy with how my new sunglasses created from my old prescription glasses turned out.
Everything Else with my order was fine but i have not received a reply about another pair of glasses i purchased
This was the best. The prescription reader was a little tricky to get through it, but after trying multiple times, finally got it done. My glasses arrived yesterday and they are perfect! Couldn't be happier.
Satisfied with the price and quality of the lenses I ordered. The color came out perfect, matching the ones that were already in my sunglasses. Second time ordering from them and will do again.
I've previously used Lensabl before for 2 pairs of reading glasses with excellent results for two pairs of glasses. My current experience was terrible. I requested (#*******) workspace lenses with mid-range and reading capabilities. I asked several times if Lensabl could do this as was told that that I would need to order bifocal lenses. I supplied my prescription used to make another pair of workspace lenses from a reputable brick and mortar store. I requested a text or call if there were any questions or concerns. There were multiple and numerous delays in the process attributed to quality control issues. When I finally received my glasses they were not workspace lenses, they were distance and reading lenses. I complained but only received defensive responses without a satisfactory resolution. My only recourse now appears to be using social media to detail my story so others don't have the same experience.
I order Bose sunglasses with prescription lenses. The left lens was popped out of the frame upon arrival and when comparing the lens to the original non-prescription lens, you could tell that the prescription lens was cut incorrectly.
The new lenses I ordered gave new life to my glasses. They are wonderful! Vision is perfect with them on. Quick turn around too.
Positive customer experience; ethical company, I have nothing but positive things to say - pleased!
Lensabl was efficient and affordable! I greatly appreciated the speed of service, too!
Just got my glasses, something has to be wrong. Lense's are like coke bottles bottoms. I just needed something to help me read. I do use reader's which are fine but went to eye doctor and got a prescription for glass, he said needed a little help. The new glasses are fine for two feet but other than that way to foggy.
This is the first time that I have used their company and I must that I was pleased with the service. Although uploading my pics and making they received it became difficult, not sure why but it was. Other than that, the glasses fit well and the frames were just right. Tried on the glasses and I could see clearly and the transition lenses worked well.
This is my 4th order with lensabl - all have been great. I just wish the process was a bit faster.
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!