LensablReviews 6,340

I sent my frames in mid March, as of today I still have not received my frames with new lenses. The site was not able to propertly collect my Pupillary data so I had to resend it via email. Then I was told there where quality control issues with the lenses but didn't receive that update until I emailed support or logged into the site. This was mid April. Last week I was told they were ready to ship, asked for it to arrive May 3 overnight shipping (which Lensabl comp'd after I asked). I asked for a tracking number TODAY as I still don't have one and have no idea if they are arriving today or not. I have expressed my frustration in how long this is taking through several emails to customer service.

There should have been better oversight in tracking my order, and responses back to me on the status.

I sent in to 2 frames, 3 months ago and to date have only received one as I was informed that their lab broke one of my frames and they needed the information related to where I bought them so they could order another pair. Keep in mind that no one from lensabl ever contacted me to inform me that this occurred, it was only from me reaching out to get an update as to why my frames were taking so long that I ever found out this happened. It has now been over 3 weeks and now I am at my wits end. They only allow you to communicate via email and I have asked for a refund repeatedly and no one is responding, the last response I got was some bs about checking to see when my frames would ship. To say I am furious would be an understatement. My total cost for both frames was over $1000 dollars. So now I am forced to dispute this charge with my credit card company. I WILL NEVER NEVER NEVER USE THIS COMPANY AGAIN.

I returned glasses to you because the progressive correction was set too low forcing me to either bend the nose pads on end to raise the lenses or to uncomfortably tilt my head back when needing progressive correction. You made my prior progressive glasses correctly in terms of prescription so I assumed you were able to do it with a new pair. I wrote to you about this when I returned the current glasses to you but the ones just returned are either the originals or you reground the same errors. The accompanying lenses I originally sent had bifocals, and those had the bifocal prescription set at the right height. You need to correct this.

I ordered a pair of stoggles to use in my workshop but I needed the lenses to have my script, per the stoggles site they have a deal with lensabl, so i figured the integration would be fairly seamless. It wasn't. My frames (which are plastic) have visible cracks from where they removed the factory lens to install the prescription ones. The prescription lens they installed have the lensabl logo visible in the corner (not in my line of sight but something someone would notice when they look straight at you) at first i thought my lens was cracked in that area but then looked to see the same marking on the other lens as well. It looks a little tacky.

All in all, they work for my purpose but they do not appear as if they will last long (i fear the lens will pop out fairly easy considering how large the crack in the frame is) glad they are for occasional use and not my every day wear

I ordered glasses from another site that came in fitting perfectly. Lensabl was the company they recommended for the new lens. When the glasses arrived with the lensabl lens, the lens were great, however the frame now needed some adjustment, as they now were slightly crooked on my face. I was afraid to adjust them as I wasn't sure what the problem was so I took them to a professional eye glass place. The glasses now still need some adjustment and one of the arms on the glasses has split a little from being handled... So disappointed, the fit perfectly when they arrived the first time... Now I have glasses that don't fit well, have a split in one of the side pieces and I don't think anyone can adjust them...