LensablReviews 5,990

It was a relatively simple process, however, the website and support could be more responsive. Email support lagged longer than 24 hours in reply times, and frankly I think Lensabl would be better served with a live chat support. My issue would have been cleared up faster with a chat, and assuredly I and the support employee would have also wasted less time.

That said, my Rx is pretty strong, and so my lens needed to be re-worked in the lab. An ordinary person might be annoyed by such a thing, but I understand it as quality control and actually quite contrarily appreciate it.

In March of 2021 I mailed brand new, never-worn frames to Lensabl for prescription lens installation. These frames were returned in April with a deep, 1.5-inch long gouge in the acetate on the left temple (image attached).

The damage occurred either during the prescription lens installation process or return shipping (frames were returned in a standard lens case in an oversized box with zero padding, meaning the frames pinballed inside the shipping box cross country (images can be provided)). Either way, I have reached out to Lensabl with the expectation of them replacing the damaged frames. As of this writing, Lensable has not responded to my call or emails.

Whole experience was amazing! The transition from Stoggles to Lensabl was really easy. At any point where I was confused about certain things, they were easily answered on the site itself. Plus, the whole thing was QUICK. I got the lenses during COVID, so I was fine with them taking longer. The stuff that came with my glasses when I got them back were really good. I had a bigger pair that didn't fold flat so the box it came in was perfect. Plus the free glasses cleaning kit is perfect for all the pairs I have. Communication was dope too. I didn't need any extra help but any time a movement was made, they were good on updating (sending me the box, when they received, when work was started, etc.). Will visit again!

Customer service was responsive and helped out with questions. I received my frames and forwarded them to Lensabl. There were no e-mail updates as to receipt of my product or the process. I actually had to log in myself to see the process. Would appreciate an e-mail acknowledging that frames were received. Wearing the frames and lenses now. No issues with product whatsoever. But the wait time from sending the frames to their return is considerable.

I have ordered complete eyeglasses online, but this is my first time using a lens replacement service.
1. I completed the order and paid on March 8th, and received my lenses back on April 11th. Although I understand the process gets a 7day immediate delay for you to get the glasses, I still think that 30 days is a bit longer than I expected. Certainly longer than a slam dunk experience would have required.
2. I purchased these glasses last year, online, for about $200 each (for one Rayban and one Oakley), in relative terms, paying you $99 for replacement lenses (each) seems less good of a deal. I think a better long term price point should be $59 for clear lenses.
3. I shipped the glasses to you in their original cases, they, of course, were not returned, so I am not too impressed with the Lensable custom cases. Sending me some spray just seems like contributing to global plastic pollution.

I am satisfied, lenses were flawlessly executed, but I am sorry to say I was not bowled over by the service.

Such a cool experience, I had an eye prescription that was about 2 years old. No local retailer would allow me to put lenses into my new frames without me taking a new eye exam. After some research I ended up coming across Lensabl and decided I'd give em a shot. So far I've put lenses in 3 different frames all with different lens specs and each pair came out perfect! Can be a little pricey but you can't beat the convenience. 5 stars.

It took forever, and the lenses you sent me see the wrong size. I am demanding a refund or an actual fix

The whole process from start to finish was quick, convenient, and easy! I sent in my ray ban frames with outdated Rx and I hated not being able to see through my favorite frames. Lensabl did a great job and I will be using their services again.