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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
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I basically had 4 pairs of glasses Lensabl was given 2 glasses whose needed lens replaced, Lensabl and returned the completed before I got a mailer from their competitors. They are superior in their service
Very good quality lenses and frames! Great Service. The only suggestion would be to have a phone number where to call if it would be necessary, however they respond the emails very quick! Good work and great service provided!
Cannot see thru lens script sent to me... what do I do?
I'm still staying home because of Covid, so it was amazing to be able to get lenses for my favorite frames without having to go to a brick and mortar location. Plus this is (I believe) my first experience with Trivex and they look great! Thanks, Lensabl.
I ordered a pair of computer glasses from Lensabl. The forms were easy to complete, and they made it very easy to send my old frames. The new glasses arrived within ten days or so, and they are terrific.
I paid for an expensive pair of glasses years ago, however my eyes corrected themselves. The glasses have sat on my shelf for 8 years and I wanted a way to put them to use when I realized I needed the blue light protection for being on the screen all day. Lensable made the process SO easy and it was so quick! I am completely thrilled and singing your praises!
I am a PA, do not have 20/20, and have to wear eye protection at work! Lenslabl fitted my rx to stoggles and they are great! Game changing!
It took 3 weeks to get my glasses. When I got them and put them on everything is blurry. They are supposed to be progressive lenses but reading is difficult because nothing is in focus. Even things at a distance is out of focus. There went around $500 for these lenses. I am going to need new lenses made or ask for a refund so I can go somewhere else.
I never write reviews, you guys. Seriously. But I am so thrilled about these lenses, the service, the ease of communication/logistics with Lensabl, and their online platform. WELL DONE. I got my lovely (expensive) frames filled with my updated prescription, and new sunglass lenses for my sunglasses that were previously not prescription. Benefits of getting old, I guess. Lensabl made the process SUPER EASY and all I had to do was fill out what my prescription was and attach a copy of the prescription to the order, and they shipped me two boxes, once for each of my frames. Off they went, and back they came, over the course of about 14 days! Thank you for giving me updated vision in some of my freshest frames :)
So I spend most of my day doing schoolwork and playing videogames, I owned a pair of blue light glasses from HyperX and I loved their quality and frame and the I was no longer experiencing dry eyes or fatigue, I also have needed glasses for years my last prescription was in 2014. So I got a new Rx and came here through HyperX's website and boom, they reflect blue light phenominally! I got the Premium Crizal Prevencia AR coating and In could not be happier I can finally see things again.
Well I first got them it was a bit skeptical but then they were a lot better then what I was thinking of in though it's a bit weird at first that's usually the case whenever I get new glasses but I'm sure I'll get used to it and and that I'm glad the frames are still in perfect condition
Excellent workmanship
Prescription is on point
Great to use for work
Great service, website was very easy and response from customer service was prompt.
My glasses are perfect! The shipping time was fast as well! Definitely recommend!
I'm thrilled with the quality of the lenses - prescription sun-fade glasses - the order was processed quickly, the case and cleaning kit are great quality - I'm glad I found the service!
I've ordered abut 3-4 lens replacements in the past and this is the first time I have had a complaint/problem.
There are two black markings on each lens at the transition line that I haven't been able to completely get off after I've treated each lens with lens cleaner and rubbed them as hard as I can to get them off. I'm afraid I'm going to rub off the anti-fogging treatment on them, which I may have since they are fogging pretty easily.
I ordered some cool glasses off of Amazon but regular eyeglass stores told me that they couldn't put prescription lenses into them, so I tried lensabl and sure enough they were able to do it. The only problem I had was getting the PD correct, so I would suggest that when you get your eyes examined that you have your doctor note that on your prescription, otherwise trying to take a picture of yourself is a pain in the butt. (I ended up going to Sams club and having someone do it for me there)
I ordered new frames and lenses. I received the old frames with the new lenses and the prescription is messed up. My husband still can't see...
I just received back my stoggles with prescription lenses in them and they are perfect! They did have a slight delay due to the first lenses not passing their quality inspection. Just ordered a pair of prescription sunglasses as well since the first order was spot on!
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!