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LensablReviews 5,832

3.5

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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California
1 review
0 helpful votes
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I basically had 4 pairs of glasses Lensabl was given 2 glasses whose needed lens replaced, Lensabl and returned the completed before I got a mailer from their competitors. They are superior in their service

Date of experience: April 6, 2021
Pennsylvania
1 review
0 helpful votes
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Excellent Service and Experience!
April 6, 2021

Very good quality lenses and frames! Great Service. The only suggestion would be to have a phone number where to call if it would be necessary, however they respond the emails very quick! Good work and great service provided!

Date of experience: April 6, 2021
California
1 review
0 helpful votes
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Keohane review
May 6, 2021

Cannot see thru lens script sent to me... what do I do?

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 6, 2021
Colorado
1 review
0 helpful votes
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Very happy with these lenses!
April 6, 2021

I'm still staying home because of Covid, so it was amazing to be able to get lenses for my favorite frames without having to go to a brick and mortar location. Plus this is (I believe) my first experience with Trivex and they look great! Thanks, Lensabl.

Date of experience: April 6, 2021
Washington
1 review
0 helpful votes
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Fine Glasses
April 6, 2021

I ordered a pair of computer glasses from Lensabl. The forms were easy to complete, and they made it very easy to send my old frames. The new glasses arrived within ten days or so, and they are terrific.

Date of experience: April 6, 2021
Massachusetts
1 review
0 helpful votes
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Would recommend in a heartbeat!
April 6, 2021

I paid for an expensive pair of glasses years ago, however my eyes corrected themselves. The glasses have sat on my shelf for 8 years and I wanted a way to put them to use when I realized I needed the blue light protection for being on the screen all day. Lensable made the process SO easy and it was so quick! I am completely thrilled and singing your praises!

Date of experience: April 6, 2021
New York
1 review
0 helpful votes
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Awesome!
April 6, 2021

I am a PA, do not have 20/20, and have to wear eye protection at work! Lenslabl fitted my rx to stoggles and they are great! Game changing!

Date of experience: April 6, 2021
Florida
1 review
0 helpful votes
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Can't read
May 6, 2021

It took 3 weeks to get my glasses. When I got them and put them on everything is blurry. They are supposed to be progressive lenses but reading is difficult because nothing is in focus. Even things at a distance is out of focus. There went around $500 for these lenses. I am going to need new lenses made or ask for a refund so I can go somewhere else.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 6, 2021
Texas
1 review
0 helpful votes
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WOWIE I can see again!
April 5, 2021

I never write reviews, you guys. Seriously. But I am so thrilled about these lenses, the service, the ease of communication/logistics with Lensabl, and their online platform. WELL DONE. I got my lovely (expensive) frames filled with my updated prescription, and new sunglass lenses for my sunglasses that were previously not prescription. Benefits of getting old, I guess. Lensabl made the process SUPER EASY and all I had to do was fill out what my prescription was and attach a copy of the prescription to the order, and they shipped me two boxes, once for each of my frames. Off they went, and back they came, over the course of about 14 days! Thank you for giving me updated vision in some of my freshest frames :)

Date of experience: April 5, 2021
New York
1 review
0 helpful votes
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Hyper X Stealth Med/Lrg
April 5, 2021

So I spend most of my day doing schoolwork and playing videogames, I owned a pair of blue light glasses from HyperX and I loved their quality and frame and the I was no longer experiencing dry eyes or fatigue, I also have needed glasses for years my last prescription was in 2014. So I got a new Rx and came here through HyperX's website and boom, they reflect blue light phenominally! I got the Premium Crizal Prevencia AR coating and In could not be happier I can finally see things again.

Date of experience: April 5, 2021
Texas
1 review
0 helpful votes
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Well I first got them it was a bit skeptical but then they were a lot better then what I was thinking of in though it's a bit weird at first that's usually the case whenever I get new glasses but I'm sure I'll get used to it and and that I'm glad the frames are still in perfect condition

Date of experience: April 5, 2021
California
1 review
0 helpful votes
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Excellent work
April 5, 2021

Excellent workmanship
Prescription is on point
Great to use for work

Date of experience: April 5, 2021
New York
1 review
0 helpful votes
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Excellent service
April 5, 2021

Great service, website was very easy and response from customer service was prompt.

Date of experience: April 5, 2021
Mississippi
1 review
0 helpful votes
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They are Great!
April 5, 2021

My glasses are perfect! The shipping time was fast as well! Definitely recommend!

Date of experience: April 5, 2021
South Carolina
1 review
0 helpful votes
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I'm thrilled with the quality of the lenses - prescription sun-fade glasses - the order was processed quickly, the case and cleaning kit are great quality - I'm glad I found the service!

Date of experience: April 5, 2021
Washington
1 review
0 helpful votes
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First problem with Lensabl
May 4, 2021

I've ordered abut 3-4 lens replacements in the past and this is the first time I have had a complaint/problem.
There are two black markings on each lens at the transition line that I haven't been able to completely get off after I've treated each lens with lens cleaner and rubbed them as hard as I can to get them off. I'm afraid I'm going to rub off the anti-fogging treatment on them, which I may have since they are fogging pretty easily.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2021
Georgia
1 review
0 helpful votes
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Love my new glasses
April 4, 2021

I ordered some cool glasses off of Amazon but regular eyeglass stores told me that they couldn't put prescription lenses into them, so I tried lensabl and sure enough they were able to do it. The only problem I had was getting the PD correct, so I would suggest that when you get your eyes examined that you have your doctor note that on your prescription, otherwise trying to take a picture of yourself is a pain in the butt. (I ended up going to Sams club and having someone do it for me there)

Date of experience: April 4, 2021
South Carolina
1 review
0 helpful votes
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Nothing is right
May 4, 2021

I ordered new frames and lenses. I received the old frames with the new lenses and the prescription is messed up. My husband still can't see...

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2021
Washington
1 review
0 helpful votes
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Stoggles lenses
April 4, 2021

I just received back my stoggles with prescription lenses in them and they are perfect! They did have a slight delay due to the first lenses not passing their quality inspection. Just ordered a pair of prescription sunglasses as well since the first order was spot on!

Date of experience: April 4, 2021
Michigan
1 review
0 helpful votes
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Review
April 6, 2021

It took almost 3 weeks from shipping to return with a basic order of just standard lenses

Date of experience: April 4, 2021