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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
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Loved the website, no last-minute charges for boxes or shipping on the payment process like your competitors.
Got the box. Sent in my frames. Got someone else's frames back. Wrote to support team. Waiting on reply.
I had an extremely frustrating experience. Turnaround time was very slow. I did not receive response to emails sent about the lenses not having proper PD. Had to contact on 3 different occasions. Did not receive emails on the process. Overall not sure I would use again.
I ordered bose tenor to use as my computer glasses with blue light filter and while walking around. This is my first pair of prescription glasses and my prescription shows ADD 0.50 and the rest are 0. My prescription had been modified for some reason and changed the sphere from 0 to +0.50. Issues I had are it took 2 weeks to ship due to some issues an when I tried to use it, it makes me dizzy every time I take it off or while wearing it and moving my head. Now I need to replace the lenses with no prescription.
Cartier replacement lenses fit to a tee and specs requested all met. After ten years in the drawer, these babies are back in action for post-vaccination adventures.
Had new lenses created for an existing frame. Instructions on the website were clear, communications during the process good. The delivered lenses, installed in the old frames provided, are great.
The experience was great! The team always keeps you informed on your order. The lenses were just as advertised. Great lenses at a great price. Thanks!
I was a little nervous that you wouldn't have all the configurations to make my progressives work but somehow you made it work! And I never sent a photo of me in the frames!
Great job making lenses for my Bose Tempos! Perfect! I'll be ordering more ASAP
We purchased the Bose Tempo Sunglasses but wanted a prescription lens and Lensabl was amazing! I contacted them and they were very responsive - told me exactly what the process was and answered all my questions. I will definitely be using them again!
Easy sending my glasses and easy return once done. Great communication the entire process!
The ordering process for replacement lenses for my Ray Ban sunglasses was a little confusing. Instructions are not clear for sending in my glasses. Getting all the precise measurements also could have been clearer. And my order was delayed (I was notified) due to a quality problem so I asked for no charge overnight delivery and never heard back. My sunglasses came out great so overall I am pleased.
First of all, beware of their "discount offer". Classic bait and switch. They offer a percentage off then say it only applies on the lense. And customer service doesn't exactly try to assist in helping calming things. It's the opposite, they fan the flame. On top of that, the order was delayed due to defects in their first run of making the lense? Horrible experience overall. I believe this item is being returned.
This review is for Lensabl's lens replacement service.
I hate to admit it, but I'm super picky about eyewear—the fashion aspect of it, as well as wanting to get the best product. I depend on my vision for my profession, and I like getting the best stuff that I can afford.
I got the new spendy icberlin frames I liked for a fraction of retail from eBay, and I wanted all the options for my lenses, so I tried Lensabl. I chose Lensabl over their competitors because of the design of their website; I thought they did a good job of making the process simple and easy. You can monitor the progress of your lenses using their order tracker. Also, their packaging and overall branding is friendly and well-done. Their customer service has been responsive and helpful.
About a month later (this is written as we are in the middle of a pandemic) I received my completed glasses; they look and function amazing. The options I chose added to the time it takes to complete them—and that's the main thing you have to keep in mind when using a service like Lensabl—it helps immensely if you know a bit about what is involved in making lenses, as well as how certain options you choose can greatly affect how long it takes to make them. I would recommend this service only if you have another pair of eyeglasses to use while the new ones are being fabricated. Also, if you need an emergency lens replacement service, Lensabl may not be the fastest option.
I'm super happy with the lenses and services that Lensabl provided. If you choose to use Lensabl, just remember to manage your expectations. Lensabl's lab(s) are the big, high-end kind that the opticians use, so the quality is going to be great, but the process of fabrication, coating, and edging lenses is complex and time consuming—plus if they don't pass quality control they will have to go through the whole thing again.
It's nice to have an option like Lensabl. I think they did an awesome job. I'm going to use them again, and I highly recommend them to anyone who is super picky about eyewear like I am. Just keep all the things I wrote about in mind.
The lenses are fine for what I need (Z87-rated protective eyewear for working in healthcare). They are heavy since my prescription is strong, but will ultimately be lighter than having to wear goggles over my usual prescription glasses. I'm curious what the water mark/dent in the upper right corner of each lens is for? It is distracting and I moved my review down from four to three stars because of it.
I order lens with x active transitions to my Bose Tenor Audio frame, I shipped the frame to lensabl address and status is easy to track... got back my frame with lenses flawlessly on time. Using those for daily use. I am loving those!
I was nervous about ordering lenses online and shipping my frames, but I was pleasantly surprised! The online ordering experience was extremely easy and shipping was fast. My sunglasses look great and came packaged safely and with a nice case, cleaner, and microfiber towel. I highly recommend this company! It was far more affordable than the new prescription glasses that I purchased in-store and I see no difference in the quality. They also accept insurance!
This is the third time I have used Lensabl a and I am so pleased! I am so happy to be able to see and have my favorite glasses. Than you so much.
Pretty quick, and I appreciated the honesty and quick updates. There was an issue with my first set of lenses and they had to start over, but were very transparent and kept me updated.
Always reliable and consistent with quality lens replacements
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!