LensablReviews 6,033

This was almost a two month process-- so super inconvenient and frustrating. My first attempt produced a pair of lenses that made me dizzy and gave me brutal headaches. I requested a refund because I really needed new glasses ASAP. Lensabl refused my reasonable request and insisted that I send them the lenses and frames so they could make any necessary corrections. That added another three weeks to the process with no ability to track the replacement lenses and nobeay if knowing how long it would take. In the meantime, desperately needing glasses, I had to purchase frames and lenses from a local optical center as a rush order. Another $400. Lensabl order arrived a few days ago, and the second replacement set of lenses are excellent, but it was nearly 2 months in the making and an additional $400 I didn't really want to spend.

My glasses took much longer than expected - a month since they received my frames. Apparently, the lenses didn't pass a quality check and had to be remade. Although I'm glad I wasn't sent a defective product, I wasn't given a courtesy heads up email that my glasses had been delayed and my order status on their website was not frequently updated with a date I could expect to receive my glasses.

I reached out to customer service to get a better sense of the delivery date and suggested that they might want to give customers a heads up in these situations. In the response, they didn't acknowledge my suggestion nor did they offer anything close to "we're sorry for the inconvenience." It's a small thing but I would have appreciated it. It leads me to think that this must happen a lot or that a month is an acceptable time frame.

In short, I recommend supporting and building a relationship with your local optometrists. Now that things are opening up that's what I intend to do.

It's worth the extra time for new eyeglass lenses that are perfectly made. My new "shades" have lenses so well crafted from Lensabl that one can't see light between the lens and eyeglass frame. What's more, I got my new lenses for $40.00 less than a local boutique that has not yet been able to make lenses with that level of fitment precision. So... if you have an extra $450.00 or so designer eyeglass frame, consider back-up glasses from these folks. Thanks much.

I have only worn them once so far and I am in love! It is so nice to be able to see while wearing sunglasses! These are my first pair of prescription sunglasses ever and it makes it even better they are my favorite frame that I wore all the time! I am so glad a company like this exists I am so picky with my sunglasses frames style so I am so glad they use your frames! The lenses themselves feel like way better quality than the plastic ones it came with and the overall look is exactly how I wanted it's not too dark but not too light I can easier see the stuff I want and not the sun lol. Thank you guys so much you turned my favorite sunglasses into something way better!

I ordered my Bose Tempo prescription lenses and frames from your company on 12/31/20. They arrived four weeks later on 2/3/21-- which is the longest I've ever had to wait for prescription glasses. Once they arrived, I could not see out of them and had to send them back to have them redone. I sent them back on 2/24/21. The customer service representative said it should take a week once received. On March 9, I reached out to your company. The rep said that they should be done by the end of the week-- which would have been a 3/12 shipping date. Ultimately, the glasses were not delivered back to me until 4/7/21. And when they were sent back, your company failed to return all of my original packaging which included the Bose Tempo case, original box and original lenses. I can now see out of the glasses. Your technicians did a good job this time. However, I am livid that my original packaging and case were not returned! I really need the custom case and that it took much longer than I ever anticipated! Apparently, there is a lack of quality control at your company. I was excited about the prospect of using you for my prescription lenses. But, after this experience, I do not intend to use Lensabl again. This was a $600 purchase, and I expected much better service! And just in case this site does not show the correct number of stars, I gave them 1 star!

I ordered transition lenses for a vintage pair of glasses. Lensabl has excellent service reps who responded to questions so nicely and they were pretty speedy with production, but I'm really disappointed because the lenses don't darken to the darkest color on the color chart they provided. I opted for amber and in full sun they are only the second yellowish color pictured on the chart, not even close to the 4th color indicated. I can't decide if it's worth trying to get them exchanged for brown, but without actual pictures of lenses I don't know if I can trust those will transition any differently/darker. I wish lensabl had provided a more realistic/honest expectation of what lenses would look like. They give great service but for almost $200 I feel pretty unhappy.

Took more than a month from start to finish. Very satisfied with the lenses and the price, but why have a tracker on your site that never updates, if there's delays in the supply chain send an email…

I have used Lensabl twice before and got great service and a quality product back. When I got my new prescription I used them again. This time, when I tried on my glasses, I saw double. I went to the prescribing doctor and he said the prescription was too strong and lessened it. I asked him if they would fill it for me and he said most companies that fill them will. Just tell Lensabl your prescription changed and there should be no problem. After some difficulty contacting them, (no phone number, but they did try to call me and didn't get me...) I was told that they could only offer me a 25 % discount on the refill. I think they should either have redone the lenses or given me at least half off. Now I'm out $277 and stuck with glasses I cannot see out of.