LensablReviews 6,184

Customer service was responsive and helped out with questions. I received my frames and forwarded them to Lensabl. There were no e-mail updates as to receipt of my product or the process. I actually had to log in myself to see the process. Would appreciate an e-mail acknowledging that frames were received. Wearing the frames and lenses now. No issues with product whatsoever. But the wait time from sending the frames to their return is considerable.

I have ordered complete eyeglasses online, but this is my first time using a lens replacement service.
1. I completed the order and paid on March 8th, and received my lenses back on April 11th. Although I understand the process gets a 7day immediate delay for you to get the glasses, I still think that 30 days is a bit longer than I expected. Certainly longer than a slam dunk experience would have required.
2. I purchased these glasses last year, online, for about $200 each (for one Rayban and one Oakley), in relative terms, paying you $99 for replacement lenses (each) seems less good of a deal. I think a better long term price point should be $59 for clear lenses.
3. I shipped the glasses to you in their original cases, they, of course, were not returned, so I am not too impressed with the Lensable custom cases. Sending me some spray just seems like contributing to global plastic pollution.

I am satisfied, lenses were flawlessly executed, but I am sorry to say I was not bowled over by the service.

Such a cool experience, I had an eye prescription that was about 2 years old. No local retailer would allow me to put lenses into my new frames without me taking a new eye exam. After some research I ended up coming across Lensabl and decided I'd give em a shot. So far I've put lenses in 3 different frames all with different lens specs and each pair came out perfect! Can be a little pricey but you can't beat the convenience. 5 stars.

It took forever, and the lenses you sent me see the wrong size. I am demanding a refund or an actual fix

The whole process from start to finish was quick, convenient, and easy! I sent in my ray ban frames with outdated Rx and I hated not being able to see through my favorite frames. Lensabl did a great job and I will be using their services again.

My experience with the glasses themselves was good... but they kept my custom glasses case and sent back a huge, unwieldy case branded with their name. I am so disappointed and want my own case back! How are people supposed to be able to safely send frames for lens replacement if not by including their protective case? The company needs to be up front about this... very disappointed.

After a month of sending my frames in, I got my lenses and they don't fit my frames. You can see spacing on both the outside where the lenses are and the frame. I reached out to support and expect them to replace and make this right, but how did the lenses pass their supposed quality check!?!? Please do yourself a favor and take it to your local store.