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LensablReviews 5,830

3.6

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Texas
1 review
0 helpful votes
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Loved the website, no last-minute charges for boxes or shipping on the payment process like your competitors.

Got the box. Sent in my frames. Got someone else's frames back. Wrote to support team. Waiting on reply.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 1, 2021
California
1 review
0 helpful votes
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Good but not great
May 1, 2021

I had an extremely frustrating experience. Turnaround time was very slow. I did not receive response to emails sent about the lenses not having proper PD. Had to contact on 3 different occasions. Did not receive emails on the process. Overall not sure I would use again.

Date of experience: April 1, 2021
Maryland
1 review
0 helpful votes
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I ordered bose tenor to use as my computer glasses with blue light filter and while walking around. This is my first pair of prescription glasses and my prescription shows ADD 0.50 and the rest are 0. My prescription had been modified for some reason and changed the sphere from 0 to +0.50. Issues I had are it took 2 weeks to ship due to some issues an when I tried to use it, it makes me dizzy every time I take it off or while wearing it and moving my head. Now I need to replace the lenses with no prescription.

Date of experience: March 31, 2021
Nevada
1 review
0 helpful votes
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All Frames Treated With Kid Gloves
March 31, 2021

Cartier replacement lenses fit to a tee and specs requested all met. After ten years in the drawer, these babies are back in action for post-vaccination adventures.

Date of experience: March 31, 2021
Maryland
1 review
0 helpful votes
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Good service, as advertised.
March 31, 2021

Had new lenses created for an existing frame. Instructions on the website were clear, communications during the process good. The delivered lenses, installed in the old frames provided, are great.

Date of experience: March 31, 2021
Canada
1 review
0 helpful votes
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Great Lenses
March 31, 2021

The experience was great! The team always keeps you informed on your order. The lenses were just as advertised. Great lenses at a great price. Thanks!

Date of experience: March 31, 2021
New Hampshire
1 review
0 helpful votes
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Pretty good so far!
March 31, 2021

I was a little nervous that you wouldn't have all the configurations to make my progressives work but somehow you made it work! And I never sent a photo of me in the frames!

Date of experience: March 31, 2021
Minnesota
1 review
0 helpful votes
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Great work the first time!
March 30, 2021

Great job making lenses for my Bose Tempos! Perfect! I'll be ordering more ASAP

Date of experience: March 30, 2021
Texas
2 reviews
0 helpful votes
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Amazing Glasses!
March 30, 2021

We purchased the Bose Tempo Sunglasses but wanted a prescription lens and Lensabl was amazing! I contacted them and they were very responsive - told me exactly what the process was and answered all my questions. I will definitely be using them again!

Date of experience: March 30, 2021
Oregon
1 review
0 helpful votes
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Stoggles fit
March 30, 2021

Easy sending my glasses and easy return once done. Great communication the entire process!

Date of experience: March 30, 2021
New Jersey
1 review
0 helpful votes
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Overall very pleased!
March 30, 2021

The ordering process for replacement lenses for my Ray Ban sunglasses was a little confusing. Instructions are not clear for sending in my glasses. Getting all the precise measurements also could have been clearer. And my order was delayed (I was notified) due to a quality problem so I asked for no charge overnight delivery and never heard back. My sunglasses came out great so overall I am pleased.

Date of experience: March 30, 2021
Hawaii
2 reviews
13 helpful votes
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First of all, beware of their "discount offer". Classic bait and switch. They offer a percentage off then say it only applies on the lense. And customer service doesn't exactly try to assist in helping calming things. It's the opposite, they fan the flame. On top of that, the order was delayed due to defects in their first run of making the lense? Horrible experience overall. I believe this item is being returned.

Date of experience: March 30, 2021
Arizona
1 review
0 helpful votes
Follow nQxXkobGZw t.
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This review is for Lensabl's lens replacement service.

I hate to admit it, but I'm super picky about eyewear—the fashion aspect of it, as well as wanting to get the best product. I depend on my vision for my profession, and I like getting the best stuff that I can afford.

I got the new spendy icberlin frames I liked for a fraction of retail from eBay, and I wanted all the options for my lenses, so I tried Lensabl. I chose Lensabl over their competitors because of the design of their website; I thought they did a good job of making the process simple and easy. You can monitor the progress of your lenses using their order tracker. Also, their packaging and overall branding is friendly and well-done. Their customer service has been responsive and helpful.

About a month later (this is written as we are in the middle of a pandemic) I received my completed glasses; they look and function amazing. The options I chose added to the time it takes to complete them—and that's the main thing you have to keep in mind when using a service like Lensabl—it helps immensely if you know a bit about what is involved in making lenses, as well as how certain options you choose can greatly affect how long it takes to make them. I would recommend this service only if you have another pair of eyeglasses to use while the new ones are being fabricated. Also, if you need an emergency lens replacement service, Lensabl may not be the fastest option.

I'm super happy with the lenses and services that Lensabl provided. If you choose to use Lensabl, just remember to manage your expectations. Lensabl's lab(s) are the big, high-end kind that the opticians use, so the quality is going to be great, but the process of fabrication, coating, and edging lenses is complex and time consuming—plus if they don't pass quality control they will have to go through the whole thing again.

It's nice to have an option like Lensabl. I think they did an awesome job. I'm going to use them again, and I highly recommend them to anyone who is super picky about eyewear like I am. Just keep all the things I wrote about in mind.

Date of experience: March 30, 2021
California
1 review
0 helpful votes
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Great, fast service
March 30, 2021

Received beautiful glasses and delivered really quickly.

Date of experience: March 30, 2021
New Hampshire
1 review
0 helpful votes
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The lenses are fine for what I need (Z87-rated protective eyewear for working in healthcare). They are heavy since my prescription is strong, but will ultimately be lighter than having to wear goggles over my usual prescription glasses. I'm curious what the water mark/dent in the upper right corner of each lens is for? It is distracting and I moved my review down from four to three stars because of it.

Date of experience: March 30, 2021
Michigan
1 review
0 helpful votes
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I order lens with x active transitions to my Bose Tenor Audio frame, I shipped the frame to lensabl address and status is easy to track... got back my frame with lenses flawlessly on time. Using those for daily use. I am loving those!

Date of experience: March 30, 2021
Massachusetts
1 review
0 helpful votes
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Great quality and presentation
March 30, 2021

I was nervous about ordering lenses online and shipping my frames, but I was pleasantly surprised! The online ordering experience was extremely easy and shipping was fast. My sunglasses look great and came packaged safely and with a nice case, cleaner, and microfiber towel. I highly recommend this company! It was far more affordable than the new prescription glasses that I purchased in-store and I see no difference in the quality. They also accept insurance!

Date of experience: March 30, 2021
Louisiana
1 review
0 helpful votes
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Nothing but good results
March 29, 2021

This is the third time I have used Lensabl a and I am so pleased! I am so happy to be able to see and have my favorite glasses. Than you so much.

Date of experience: March 29, 2021
Washington
1 review
0 helpful votes
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Pretty quick, and I appreciated the honesty and quick updates. There was an issue with my first set of lenses and they had to start over, but were very transparent and kept me updated.

Date of experience: March 29, 2021
New Jersey
1 review
0 helpful votes
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My go to lens place!
March 29, 2021

Always reliable and consistent with quality lens replacements

Date of experience: March 29, 2021