LensablReviews 5,826

Hi, this was my second order from Lensabl. Since the first one was nicely done I moved forward for the second one but unfortunately it is disappointing. First, the original lenses are not sent back to me. It is a kind of expensive sunglass and I do need my original lenses back which has Tom Ford engraved on it. Second, the new lenses are not fit. The lenses are smaller that the original one for the frame and you can see a groove and it's obvious there's a size issue.

I was super worried about ordering lenses this way. I thought the amount of info they are asking for was troublesome. I was wrong of course; it was super simple. I did a bit of research on their site, they explain everything, then I did a couple tests orders I see what kind of lenses I really wanted and what the cost would be with different options. I was quoted $450 for generic polycarbonate lenses at the eye doctor because I have no insurance, but Lensabl was only $150 for a high index lense. They look amazing, the lenses were perfectly cut for the frame I sent them, and I can see great!

I've been purchasing eyeglasses with progressive prescriptions for the past 10 years. I've tried several local optometrists to check my vision and send out my prescription to their vendors. This is the most expensive option that can cost upwards of $800 for a reasonable pair. I've tried online sources that offer frames and lenses for as little as $50 and everything between those two extremes. Lensabl provides great service at half the cost of local optometrists and they stand behind their product. If the lenses are not made well, just send the eyeglasses back and they will fix the problem at no extra cost and free shipping. I purchased progressive vision eyeglasses with premium transition lenses that didn't work well so Lensabl redid the lenses and now they work great. Rhinna, their customer service rep was great and provided good communications throughout the process.

I've used Lensabl twice now and haven't regretted it at all. The glasses arrive in perfect condition and overall the process doesn't take too long. With my second order, I had received an email that there was an issue during the quality control check and I really appreciated that I was updated through the process. Lensabl obviously cares about their customers and the products they send out! Lensabl is definitely my go-to for lens replacement now.

I ordered two pairs of glasses from Lensabl. Initially i received a box to send in frames - which is not what i ordered. I contacted customer service and they informed me that i did indeed order glasses (not just replacement lenses). Three weeks later i received one pair of glasses - and a second set of replacement lenses sitting loose in the box. It has now been a month since I ordered and I still do not have my glasses, and Lensabl has not processed a refund for the missing glasses. I will not be ordering from Lensabl again and would recommend that others look elsewhere to avoid this headache. I'd rate lower than 1 star if i could.