Lensabl

I sent in 2 pairs of sunglasses to have prescription lenses put in. It took over a month to get them back, with very little to no communication on Lensabl's end that they even received my glasses. When I reached out to customer service (twice) to inquire about my order, they replied by saying that the glasses go through several quality inspections through many lab stations to ensure the quality of the lenses and that's why it takes so long. Well, I ordered gradient lenses for one of the sunglasses and when I got them back, I noticed right away that although the prescription seemed correct, they cut and installed one of the lenses upside down so that the lighter color of the gradience is on top and the darker on the bottom. Let me repeat that - the gradience is upside down! It is so ridiculous and when viewed next to the one that is correct, it looks like I could have eyes going in completely opposite directions!
How could they neglect to see this and correct it if they go through so many checks and balances?! The worst part is, the only way to get in touch with them is via email and I'm guessing it'll take another month to fix the problem if they'll even fix it! So disappointed and full of regret that I sent my glasses to this company :(

I was told PRIOR to sending in my frames for lenses that the Lensabl lab could definitely make my lenses. Now after weeks of being told to wait one or two more days they finally tell me they cannot make my lenses I ordered AND will NOT REFUND my money. So they have my frames, my money and I have nothing!

I want to cry. I feel so sad and disappointed. Glasses which was Tiffany and Co frames, super expensive, arrived broke.

The process took a long time to complete and finally once I got my glasses I couldn't see through them. It was a complicated prescription that would have really needed to be done in person because the measurements were wrong, and since they were progressive I couldn't see through them. I had to go to LensCrafters to measure them and to know they didn't fit. No one called me before they were made to explain anything, ask questions or even advise this is not as easy as it sounds for this type of prescription. When I told them that they simply said they'll remake them and are these the right measurements now from Lenscrafters. If I have to go elsewhere to do measurements and go back and forth after not having seeing glasses for a month, it's not something they can fix. They said there are no refunds and even though I had bought contacts for $150 from them already and they could have at least offered credit towards contacts they just said no refunds, we'll remake them. After I emailed them that it won't work because I'm not there in person and I can't see through them without the proper in person measurements and I felt I pretty much had to "eat it" I didn't even get a response. So now I'm out of $227 for glasses I can't see through, it's taken a month already and I still have to pay Lenscrafters to get them done right. So unless you're a professional and do this for a living, don't waste your money. Service was awful on top of everything.

I loved my experience! The ordering process was simple. I was warned that my vintage ray ban's were so old they might break - I elected to go ahead and THEY CAME OUT FINE!

I previously ordered lenses through the company 2 years ago and had a good experience, so I thought I'd go through Lensabl again for a new pair of glasses. This time, my overall experience was disappointing. I ordered glasses and approximately 2 weeks later (without an update) checked the site to see that there was an issue during QC and my glasses would be rushed and expected to ship in 5 business days. I contacted customer service to see if I could just cancel the order since I was able to get glasses from another vendor (also online) in less time. I couldn't cancel the order, which I understood and was fine with since the glasses were supposedly being worked on. I routinely checked back on my order and the status did not change, continually saying expected shipment within 5 business days. I contacted customer service again and honestly I was not pleased with the tone of the email response (it had been 4 weeks since I placed my order and I felt I was being blamed for the delay). I was however told that my shipping would be expedited. I finally received my glasses 5 weeks after ordering them. The only reason I'm giving two stars instead of one is that the glasses were of better quality and fit than I expected.

I need to replace the lenses in my sunglasses and based on this experience, I'm going to try another vendor before going back to Lensabl.

Sent in my old frames to get my new prescription in them. Its great! They even tightened up the arms they look brand new and not 12 years old! Will be using this service again!

I had a terrible experience. It took over two months, I wasn't allowed to speak with someone and my frames are too tight which makes me believe they broke them and had to replace them.

Took 5 weeks start to finished. There are cheaper and faster alternatives. If lenses last I will be happy as I wanted to keep frames but I'm not certain I will be a repeat customer.

TLDR: Glasses are fine, but orders take forever, there are no updates, and they shipped my glasses to the wrong address.

First off, the glasses themselves are fine and I like them more than my previous pair. But as far as the rest of things go with Lensabl... I placed the order. The status for the next month was "arrived at the lab, working on it." Being that my wife works for a local vision clinic, I know the shaping/testing of the lenses takes less than a day. So I contact support to figure out why this is taking a long time and am told it's because I got mirrored transitions. My best guess is either Lensabl's lens distributor is really slow or my order just got sat on for a bit. Either way, the only official contact I got from Lensabl wasn't even that my glasses had shipped but that they had been delivered. And brilliantly, they delivered them to my billing address instead of my shipping address? I signed into my account to verify. Shipping address is indeed correctly an entirely different town than my billing address, but yet another delay while I had to then go get the glasses.

I felt mislead by the expected dates. I reached out on more than 1 occasion and was never given definitive information. And then miraculously the item arrived.