Lensabl

Everything about the service was great. The only issue is that I didn't get my case back! Was not expecting to lose it.

It took almost 4 weeks from when they received my frames and the order until I received my glasses. WAY too much time.

I can't believe how great my prescription worked out with these lenses! I ordered these for the Bose feature and they are perfect!

Overall happy with the lenses despite a small flaw on the left one near the top. Barely noticeable and doesn't impact my vision.

Took a long time to complete the order... about a month, with excuses not seen in another competitor where I ordered another pair.

Customer service very good.
The end result not so much. They got half the lenses correct. Great reading lenses but distance is fuzzy.

They consistently go above and beyond. Glasses broke, they offered to replace them. Will be a lifelong customer if they keep this up!

The entire process was very easy and the pricing was much more affordable than regular eye centers. Would definitely use Lensabl again. A+

It took a long time (like 5 weeks) from start to finish, but when I got them, I loved them. Sturdy, high quality.

Jason in customer service was amazing! Definitely helped me through all of my questions and requests in a super speedy and professional manner!

I'd like to be contacted to review what I ordered and ensure it is correct. Can I get a call this week *******396

The new script progressive lenses are spot on.
Took a little longer than I was expecting, but in the end, worth the wait

I almost thought about throwing away my old glasses and clip on, but I'm glad I didn't!
Super quick and now they're new

I had to update my address and they made that extremely easy aswell as updating my lenses to what was on the form.

Glasses came in the wrong size... I ordered S/M and that size was confirmed via email, but yet I received M/L. Not happy.

The overall experience was effortless. Reasonable time period from start to finish. My lenses turned out great. Pricing was fair per my needs

Great customer service in terms of prompt responses to emails and they were professionally written. Glasses were perfect. Plan to so this again!

There we're shipping delays, delays and interruptions in quality control, problems making my lenses and as a result took much longer than expected.

The lenses are clearly not 1.74 index. I've reached out to inquire about steps to correct this and have not gotten a response.

The lenses are okay, but my glasses came back so warped and crooked I have to get them reshaped to fit my face.

This has been the worst experience. This company received my lenses on June 25. It is now August 5 and I still do not have my glasses back completed. The first time they sent them back was after an unwarranted delay. When I took them out of the box they had not even replaced the left lense with my prescription. It was just a dummy glass lense. With no prescription. That eye is a -11. Soooo far from close to my prescription. How did this pass inspection?! I send it back. I'm not even notified that it was received. Every email has a delayed response. I'm then told that they have not sent my frames back because the fix was blemished. And it needs to be remade. Another week! Not happy. I want a refund and my glasses back without your crappy lenses and poor customer service. What does Meghan give me? $15.20. Yup. Over a month of not owning any glasses and having to change my 7 month old poopy diaper in the middle of the night without eyesight is only worth $15.20 to this crappy company. I demand a refund again and my glasses back. We'll see if I get a response. Avoid this company. I wish I had just gone back to the my eye doctor. I e had to buy a new set of glassses to get by which cost me an additional $230. STAY AWAY! Please disregard any typos as I'm typing without my glasses

I ordered new lenses through Lensabl and all seemed fine but then I got an email saying there had been a problem with inspection of the lenses and Lensabl would be expediting a new pair of lenses. I checked my order and it seemed that progress had stalled so I used the chat/email feature to figure out what was going on. Mark in customer service responded very quickly and hunted down the problem. Apparently that automated message had been triggered when the lenses I had chosen were not in stock. Mark apologized and offered the option of choosing a different color from the lenses available, waiting a few days for the lenses to be restocked or choosing a different option and paying the difference in price. I chose to go with the more expensive lenses (the difference in price was minimal) and to have them proceed from there. I paid the difference and awaited my new glasses. An hour or so after paying, I got another email from Mark stating that the original lenses had come in and the lab had already begun working on my order. Mark apologized and refunded the difference in cost and expedited the shipping for the inconvenience. I'm relaying this entire story because the nature of life is that sometimes thing don't go exactly as planned and Mark and the Lensabl team did everything they could to make me a happy and satisfied customer, which I am! I am of the mind that communication is key and I am infinitely patient if I know what's happening; while I did have to make the initial email inquiry to see what the hold up was in the process, I realize this has more to do with the automated response process than with the people working for the company. And in the end, I appreciate the effort expended to make sure I was/am completely satisfied. The glasses look great, the lenses are high quality, and my prescription is correct. I will do business with Lensabl again!

The first round did not go so well, so they fixed it for free! It took a bit longer than I thought but the end result was great!