LensablReviews 5,908

This process took two and a half months. There was minimal communication from the company only to ask for more money. I was extremely dissatisfied with the final product. A little over two hundred dollars down the drain. I will never use this option again nor will I recommend it.

I signed the release but I had no idea my $900 Tom Ford frames (can't replace) would come back ruined. Not only was the bar across completely flattened (you had a picture) but the arms of the frames on both sides that were black are now completely scratched, so scratched they are gray and not black. Really. I can't be more disappointed with my over $400 investment in trusting your company.

At last I found a service that would fill my prescription using my own favorite frame. This frame is a designer, gold-filled frame. Although brand is not listed as OK on website, Customer Reps accepted pics of frame and approved it for placing an order.
I opted going first class with Transitions. Unfamiliar with technical jargon I used item price as indicative of features and quality. Every option offered as addition to basics, was selected.
I am amazed at personal attention rendered by corporate staff during entire production process. This included multiple contacts, including online ‘live' to determine pupil centering. Dispensing accuracy, it appears, is more important than delays resulting from vendor/customer interaction.
Some options selected turned out to be impractical considering high power of my prescription. Staff recommended alternatives, along with pros and cons of such substitution. Eventually, my total order cost exceeded the initial, pre-paid estimate. However, I was not charged for resulting, additional cost.

First time: Excellent fit. Can't say more. Following delivery of completed order staff offers assurance of follow up in case of problems
Yes, after receipt of completed order, lens accuracy was verified by prescription dispensing optician. Fitment adjustments were minimal. An excellent experience!
Caveat: Like anything else, allow a day or two to completely adjust to a new pair of glasses.

It is cheaper and faster than the opticians, but there were problems. As far as the lenses, the intermediate segment of the progressives are about 2mm too high. What really prompted me to give it two stars was when I received my glasses yesterday, I opened the box to find my vintage Shuron Ronsir frames very discolored and probably ruined. I have emailed them with pictures and am waiting on a response. I hope to hear from them soon.

This is my second order of Stoggles lenses. The first order (CR39 lenses) and customer service was perfect. My second order also had great customer service but the item received (Poly lenses) do not fit in my stoggles and one of the lenses has a tiny circle? In the upper right. Trying to get it handled now. Not too worried because, again, customer service has been responsive and helpful!

This is my second order I was very disappointed when received second pair glass dark mirror. Not transition extra active! Which i paid for!, waiting for costumer service to help-me to resolve this issue and provide correct glasses

The frame on my very fragile prescription glasses broke while out of the country, and I needed to have a replacement upon arriving home. The company had my prescription from having previously replaced a lens, so was able to proceed with my order. A few days later I was advised that quality control had found a problem, and that the order would be re-done. I didn't know how long that would take, but I received my new glasses two days after I arrived back home. I appreciate that the company was honest about a problem, and that the service is expeditious. I rate the company 3 stars since I would have liked to have had a larger selection of frames. Also, the frames I ordered do not sit correctly on my head, which I realize is a problem one can encounter when the purchase is on-line and doesn't include fitting/adjustment services. They will serve well as back-up glasses after obtaining new glasses after my next eye exam.

My glasses order had to be re-done twice because of filling my prescription incorrectly. My order was not completed timely - I was told this was because of COVID issues. When I finally did receive my glasses, one of the lenses had a small smudge which I assume was due to incomplete polishing, and one lens has a small crack which likely will grow over time. The glasses are still usable, so due to prior frustrations, I did not return the glasses for correction. I would never, ever, recommend Lensabl, and I will never due buSiness with them again. I there was a zero star rating, that would be mine.