• Lensabl

2021 CUSTOMER CHOICE AWARD

Lensabl

Write a Review

Overview

Lensabl has a rating of 4.0 stars from 5,724 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.

  • Shipping
    553

Proactively asks for customer feedback

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 79.9%
Positive
456
Neutral
40
Negative
75

Instant Feedback

5,596 reviews

343
See all photos
How would you rate Lensabl?
Top Positive Review

“Easy and efficient”

Mike D.
10/18/24

What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.

Top Critical Review

“Disappointed”

Alissa Q.
9/26/24

The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,

Reviews (5,724)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (920) prescription lenses (305)
Thumbnail of user ramond130
1 review
0 helpful votes
  • Send Message
November 11th, 2023
Verified purchase

I'm happy with customer service, frames and cost but this is the second pair I purchase that scratch way to easily

Thumbnail of user sheridanc15
Sheridan C. – Lensabl Rep

Hi, Ramon!

We're delighted to hear that you had a positive experience with our customer service, frames, and pricing. However, we apologize for the issue with your lenses scratching easily. If you encounter this issue again or have any further concerns, please don't hesitate to reach out to our customer support team at 1-800-984-5367 or support@lensabl.com. We're here to assist you and ensure your eyewear meets your expectations. Thank you for your feedback and for choosing Lensabl for your eyeglass needs.

Thumbnail of user randallf93
1 review
0 helpful votes
  • Send Message
September 23rd, 2021
Verified purchase

The lens color on my glasses is not what is shown on website. Took over 6 weeks to fill the order. Think I am done with Lensable

Thumbnail of user angelah345
3 reviews
0 helpful votes
  • Send Message
October 11th, 2023
Verified purchase

These glasses are amazing - lightweight and work great outdoors int he sun! Thank You for the quick shipping too!

Reason I chose this business:

Because I could get goodr frames

Thumbnail of user sheridanc15
Sheridan C. – Lensabl Rep

Hi, Angela!

We're delighted to hear that you're enjoying your glasses, and we appreciate your feedback. If you have any more comments or questions, feel free to reach out. Thanks for choosing Lensabl!

Thumbnail of user kylieg37
1 review
0 helpful votes
  • Send Message
March 10th, 2021
Verified purchase

These lenses were crystal clear and exactly my prescription! I got them put in Stoggles and haven't tried them at work yet, but I am excited to!

Thumbnail of user guyc132
2 reviews
0 helpful votes
  • Send Message
September 28th, 2021
Verified purchase

Got the glasses looks all nice and clear but after one week only the one of the lenses popped out on its on, bad installation.

Service
Value
Shipping
Quality
Thumbnail of user caliyougkob
1 review
0 helpful votes
  • Send Message
September 18th, 2018

I am very happy to join in here. I got lots of knowledge and happiness in this site. I almost spend my free time here.

Thumbnail of user josephj720
1 review
0 helpful votes
  • Send Message
July 31st, 2021
Verified purchase

Glasses have a small blemish on left lens. I can live with it since if i complain, i wont see my glasses for a century.

Thumbnail of user kenm1006
1 review
0 helpful votes
  • Send Message
April 6th, 2023
Verified purchase

Took longer than advertised, but very pleased I was able to use older frames. I use Costco for glasses but they don't allow outside frames.

Reason I chose this business:

Wanted to use old frames and Costco does will only use the frames THEY sell you.

Thumbnail of user ashleyt404
1 review
1 helpful vote
  • Send Message
April 19th, 2021
Verified purchase

This is my second time using Lensabl for lens replacement. Great results for a great price, and only keeps my frames for two weeks tops.

Thumbnail of user henryl412
1 review
0 helpful votes
  • Send Message
September 3rd, 2021
Verified purchase

Order took over two months I kept emailing them even contemplating canceling the order finally shipped only compensation was over night shipping

Thumbnail of user nicholasf228
1 review
0 helpful votes
  • Send Message
November 12th, 2021
Verified purchase

I decided to go with Lensabl because I had a nice frame I liked and wanted to get new lenses for. I found Lensabl and thought I'd give them a try, and the whole experience has been beyond disappointing. First, it took a full month between sending in my frames and getting them back. Fine, between supply chain and shipping issues, a little bit of a delay is understandable. But that was the least of my problems. When I finally got my new lenses, the prescription was wrong: the right and left eye prescriptions had been swapped. Additionally, the anit-fog coating from the "Premium Lensabl AR with Anti-Fog" coating I had purchased made cleaning the backside of the lenses nearly impossible. The anti-fog coating is like a lint magnet, attracting lint even from the brand new cleaning cloth that came with my new lenses. I contacted Lensabl and asked for the lenses to be remade, to which they responded by asking me why I thought the Rx was wrong (as if I were too stupid to determine this on my own). But alas, they finally agreed to remake the lenses and remove the anti-fog coating after I obtained proof from my eye doctor that the Rx was wrong. "Great, problem solved!" I thought to myself, but it wasn't solved at all. It once again took a month for me to receive my (remade) lenses. And when I got them, the anti-fog coating had been applied again, once again making it impossible to clean the backside of the lenses. However, what is much more problematic is that the lenses have virtually no anti-reflective property at all. I can clearly see my own eye, crows feet and all reflected in the lenses as I'm wearing the glasses. Furthermore, this time the lenses had black spots on them that are totally resistant to cleaning at all. I've contacted Lensabl for them to remake the lenses again, but at this point I've totally lost hope that I'll get a pair of acceptable lenses. Save your time, money, and energy: get your lenses made at an established and reputable retailer. Lensabl just isn't worth the trouble.

Service
Value
Shipping
Quality
Thumbnail of user craigh955
1 review
0 helpful votes
  • Send Message
August 6th, 2023
Verified purchase

Very simple process. I shipped my frames w/o the he lenses. Received grams with prescription lenses. Love my new prescription sunglasses!

Reason I chose this business:

Cost and easy process.

Thumbnail of user sheridanc15
Sheridan C. – Lensabl Rep

Hi, Craig! We're delighted that our process lived up to your expectations! Your satisfaction is our priority, and we're glad to hear that you love your new prescription sunglasses. Providing a straightforward and cost-effective solution is what we strive for, and we're grateful for your trust in us. If you ever need assistance in the future or have any questions, don't hesitate to reach out. Enjoy your stylish and functional sunglasses!

Thumbnail of user janetd623
1 review
0 helpful votes
  • Send Message
March 3rd, 2021
Verified purchase

I had trouble with looking to see at what stage my lens were at. However I would email lendable and they would reply to let me know where they were.

Thumbnail of user darylb179
1 review
0 helpful votes
  • Send Message
July 8th, 2023
Verified purchase

Very pleased with my glasses! I Always use lensabl when I need to change my prescription on frames that I have.

Reason I chose this business:

They always do such great work on my frames!

Thumbnail of user andrewh1210
2 reviews
0 helpful votes
  • Send Message
July 24th, 2021
Verified purchase

I waited months and had to send my glasses back to fix a garbage job. 2nd time I got them my frames were bent and ruined. Don't use this scam place.

Thumbnail of user haroldc400
1 review
0 helpful votes
  • Send Message
November 3rd, 2023
Verified purchase

Even on delivery day the website still showed 6 days to completion checked with customer service 2-3 times but information did not help much

They tried but did not seem to have good information - finally did at least set up for next day air return

Reason I chose this business:

Price and good reviews

Service
Thumbnail of user sheridanc15
Sheridan C. – Lensabl Rep

Hi, Harold!

Thank you for sharing your feedback on your Lensabl experience. It's unfortunate that the order tracking on the website didn't provide accurate information, and I understand how this could be frustrating.

If you have any further eyewear needs or concerns in the future, don't hesitate to reach out to our customer service team for assistance. Your input is valuable.

Thumbnail of user khoat6
1 review
0 helpful votes
  • Send Message
April 5th, 2021
Verified purchase

I don't if it 1.67 index or not, but it thick, the last time when I replaced other glasses it thinner

Thumbnail of user jasonj484
1 review
0 helpful votes
  • Send Message
November 21st, 2020
Verified purchase

I'm using very understanding about these things, however this experience is been very disappointing. There was some confusion on the website when I was ordering my classes as to what type of prescription lenses would be included with the tenor frames based on website. I was simply ordering the tenor frames with additional cost but the lenses didn't show up. I don't know I was very confused, I had requested lenses the G 15 tinted lenses with polarized coating... And Bose tenor frames that took my total up to over $700. I then found a discount code that allowed me to take $100 off. I was super excited I placed the order and then I waited and waited and waited. As I logged in to check on the prescription sunglasses, it simply said arrived at lab working on your order – this was the status for at least 4 weeks. When I emailed support to check on the status of the order. The next day the glasses shipped. No communication. When they arrived they had clear prescription lenses and no additional documentation about how to get support other than to go to the website. I purchased prescription sunglasses from other vendors and and had a much more positive experience. As soon as the glasses arrived I reached out to support that was yesterday and I still don't have any response. I would like to think that this company will work with me to resolve this issue but based on the communication so far I'm very concerned. Unless Lensabl rectifies this I'm going to have to spread the word about the poor communication and poor service delivery. I understand I'm a consumer I may have made a mistake, but at least we should confirm the final order before stepping or ask questions any doubt I'm extremely disappointed and I'm concerned I may have wasted 600 and some odd dollars on goofy looking regular glasses. (I even purchased the extended warranty!)

* Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user codyh110
1 review
0 helpful votes
  • Send Message
October 10th, 2020
Verified purchase

Glasses are great, tightened up and cleaned nicely, and my lenses are clear and crisp. Would absolutely buy from you again!

Thumbnail of user arabarbs
2 reviews
0 helpful votes
  • Send Message
February 27th, 2021
Verified purchase

I received them yesterday, they looked great, I was excited to put them on. They are too strong not sure why

Thumbnail of user janiced211
1 review
0 helpful votes
  • Send Message
September 24th, 2020
Verified purchase

Great customer service! This was my first experience ordering glasses online and customer services were very responsive. Overall a great experience.

Thumbnail of user adriennef23
2 reviews
0 helpful votes
  • Send Message
April 23rd, 2020
Verified purchase

Everything I requested was successfully done and I received my glasses in 2 weeks. I am pleased with my service. Thank-you.

Thumbnail of user davionm2
1 review
0 helpful votes
  • Send Message
May 10th, 2021
Verified purchase

Glasses look good but there still a little narrow for my face overall they look a and for pretty darn well

Thumbnail of user shib4
1 review
0 helpful votes
  • Send Message
December 13th, 2020
Verified purchase

It was taking an extra week than the customer service initially estimated, and when it arrived, the frame was too tight...

Thumbnail of user michaeln2336
1 review
0 helpful votes
  • Send Message
March 26th, 2023
Verified purchase

Ordered replacement lenses for my Bose sunglasses. Lenses came in but where not trimmed properly and would not fit my frames

Called them on the phone and was told I would have to contact them through e-mail. Sent them an e-mail and got a return e-mail said they would respond in 24 hours. After waiting 96 hours without a reply, I tried contacting several times by phone with no answer. I then called my credit card to reverse the charges, since it seemed that Lensabl was unwilling to address my issue. It was only after I contacted my credit card company that I got a response from Lensabl with return label to return my defective lenses with the promise that they were making new ones. I still have not received the replacement lens.

Reason I chose this business:

Saw the listed on the Bose website

* Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.

Upgrade your vision today at lensabl.com

Company Representative

Thumbnail of user clarked2
Jason B.
Typically responds within 12 days

How do I know I can trust these reviews about Lensabl?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Lensabl?