LensablReviews 5,826

I ordered a pair progressive glasses from Lensabl. It come back to me with crystal clear lenses and excellent work. It took about a month to get this pair glasses. It took so long because I have very strong prescription, and the lenses I selected were not workable. But I did not know that until I emailed customer service checking on order status; I was told I need different lenses. So I selected a different lenses; then things went smoothly. All along the customer services were very helpful and answered my mail promptly.

I had 4 different eye exams and 3 different sets of glasses from Lenscrafters since 2010, and the 4th time did not complete the purchase since the other place wanted to charge me inordinately more to replace the lenses in my perfectly good existing frames - and even though my frames had come from there on my 3rd visit, and the fact they had since discontinued them and there were no suitable options, they would not allow any incentives or discounts to even order 3 pair of glasses! Crazy, they clearly are not interested to make the sale. I found lensable who let me utilize my existing frames, game me a great price on 3 pair of glasses (work, auto, and sun). The quality is impressive, and I will definitely return for my next pair when the time comes.

Two months ago I sent in my old eyeglasses for new tinted Progressive lenses but received single vision, non-tinted ones instead. (The error turns out to have been largely my own.) I contacted "Alex" by email who sent me a return label. I sent the glasses back and had several email exchanges with him to ensure the order would be properly filled this time; this took some time (up to a week at one point) but Alex was helpful and I believe worked to ensure I would get what I wanted (Progressive, Sunglasses G15 tint Level I, CR39 material). I confirmed in a reply to his latest email two days ago that this is what I wanted. An hour after sending that email, my eyeglasses arrived! Surprised, I opened the package and found once again the order was incorrectly filled (single vision-- properly tinted this time-- but NOT Progressives!) I emailed Alex immediately requesting another shipping label but I have not heard back from him (as I said, there has often been a delay for which Alex has been apologetic.) I sense from Alex that he (and Lensabl) is trying to make this right. I will need to send the glasses back one more time. My only major criticism so far is how long it takes for an email response to my emails. When I finally receive my properly filled order I will be able to write a positive review...

My experience with Lensabl was great! I had a question after I purchased my first re-lensing and I got a personal email very quickly that helped me out. Then the whole process went very quickly, even with these crazy COVID times and the shipping services being overwhelmed. Once Lensabl had my glasses, it was only a week or so before the glasses were on their way back to me. They did a great job and extended the life of my favorite pair of glasses. Plus it's way cheaper than getting new glasses!