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LensablReviews 5,991

4.0

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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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North Carolina
1 review
0 helpful votes
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Reasonable price and easy procesa
February 18, 2021

I was impressed with the price, easy process, and great quality.

Date of experience: February 18, 2021
Illinois
1 review
0 helpful votes
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Slooooowwww
March 20, 2021

The glasses turned out fine but it took nearly 7 weeks for them to send them, with zero communication on their part, and only extremely vague excuses when I questioned them.

Date of experience: February 18, 2021
California
1 review
0 helpful votes
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Close
March 20, 2021

Needed some protective lenses for work, and bifocals because, well, old. Took quite a while to get everything back from Lensabl with an apparent delay for a failed QI. Finally got them back today and I'm not as happy with them as I'd like. Lenses are wonderfully clear but bifocals are too small and low, making them useful only if I look down my nose at things. To be fair, if I recall correctly there are options about placement of the magnified areas but these are so off that they simply shouldn't be offered.

Date of experience: February 18, 2021
Tennessee
1 review
0 helpful votes
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Ok, I guess
March 20, 2021

I can't say it was cheaper than any other online framing service, but they did do high index (1.74) for sunglasses, which not many do. The sunglasses look super weird with the thick lenses protruding from the frames, but that is life, I guess. I paid for gradient but my glasses were definitely solid tinted. Hoping for a refund but customer service has been slow to respond.

Date of experience: February 18, 2021
District of Columbia
1 review
0 helpful votes
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Eyeglasses
February 18, 2021

Not bad but slow to process... thanks... I do like my new glasses

Date of experience: February 18, 2021
Finland
6 reviews
1 helpful vote
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What I see it's good
February 19, 2021

Ordered distance-vision lenses and I so happy with this order. First time buying lenses through internet, and every thing is good quality and perfectly fit for me. I will definitely order again.

Date of experience: February 17, 2021
Connecticut
2 reviews
2 helpful votes
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Terrible job!
March 19, 2021

Took way too long! When the sunglasses came back - clearly noticeable that the lenses are not original. One lens is thicker than the other. Edges are coarse uneven and seem chipped in places. Horrible! For $200 JUST for the lenses one would expect near perfection!

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 17, 2021
District of Columbia
1 review
0 helpful votes
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I have used a previous company in the past and that service was excellent. Apparently something happened with that company so I was happy to see that Lensabl was available. I suppose the time of year and the pandemic had a huge effect on my experience. I ordered my glasses in early December and finally received them on Feb 10... So a little over 2 months for what I was expecting to be a few weeks at most. Along the way, my original glasses were broken in the lab. Lensabl ordered the exact replacement. As a young company and during a global pandemic, I'll give them the benefit of the doubt. I was a little disappointed that when I finally received my glasses, the bridge was twisted and the left temple was not attached tightly - it was loose by about 2mm which with glasses is very noticeable. The lenses did look great. I am hoping that it had all of the coatings that I ordered on it. I expect that if you give them a try, you shouldn't have as trying at time as I did. Personally - I may just go to Lenscrafters next time I want to replace my lenses. But who knows.

Date of experience: February 17, 2021
Washington
1 review
0 helpful votes
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Great company
February 17, 2021

I received my glasses a few days ago. I had been wearing it mostly at work. I love the lenses you put in.
The anti fog features really works unlike my other glasses that says anti fog but still fogs up especially when I wear mask. I also love the transition lense. Your customer service is great too. I highly recommend this company. Already had 2 glasses from them and will order again in the future.

Date of experience: February 17, 2021
New York
1 review
0 helpful votes
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Thank you!
February 17, 2021

I am so glad that you were able to upgrade my most favorite pair of frames with my current RX. Albeit much pricier than a new pair of frames with all new lenses, I am glad to keep a pair of glasses out of the landfill (for a few more years at least). What happens when you need to replace an already replaced pair of lenses? No stress with shipping,*use your own box for a shorter shipping time!* Received a really cool case too, kinda bummed I missed out on a cleaning kit like some others that only left a 4 star review. Very pleased overall, I have recommended to a few friends.

Date of experience: February 17, 2021
Pennsylvania
1 review
0 helpful votes
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Good results but prolonged delay
March 19, 2021

Ordered end of December. In early January note received that the frame was there. On line for 6 weeks it said anticipated shipping 5-7 days. In reality took until 2/16/2021 for it to be received. Nonetheless the results were good and I am pleased with the product.

Date of experience: February 17, 2021
Massachusetts
1 review
0 helpful votes
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Wasn't happy with the outcome
March 19, 2021

The glasses are fine and functional, but the color changed completely from the frames I sent. There is an obvious line of where they were cut to remove the lenses and replace them. The frames also don't fit my face anymore so I will have to take them to be adjusted. I really wasn't expecting to send in purple toned frames and receive brown/pink frames in return. They sent them very lovingly and the shipping/ordering/receiving part of the experience was excellent-the final product just isn't worth it to me.

Date of experience: February 17, 2021
New York
1 review
0 helpful votes
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I just (finally!) received my frames back and they look great - significantly better than they did before, and not just because they replaced the lenses. They feel like they were tenderly cared for and restored almost - so I am SUPER pleased with that. Also including them sent back in a proper case and with a complimentary cleaning kit - classy touch.

I did experience stress with shipping on receiving the box to ship my frames in and on getting them back to me - be ye warned - turnaround time is longer than projected!

Date of experience: February 17, 2021
California
1 review
0 helpful votes
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Best Progressives Ever
February 17, 2021

Lensabl was very committed to making sure my progressive lens was accurately made. The company did such an amazing job that I didn't have to take time to adjust to my new glasses. I also had reading glasses and distance glasses made and I am so happy with all of them.

Date of experience: February 17, 2021
Washington
1 review
0 helpful votes
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Ordered glasses the morning of January 28, was given a "6 business days" delivery message on the website. Farther down the page was a notification that one of the features I ordered (anti fog coating) would take another week. OK, 13 business days, no problem. And the glasses arrived 13 business days later on February 16. But the website continued to state "6 business days" through February 15. Perhaps you might consider just putting an estimated delivery date instead.

That said, the glasses were worth the wait. Fit, finish, coatings are all perfect. The ordering process was smooth. Well done.

Date of experience: February 17, 2021
Texas
1 review
0 helpful votes
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Nice change
February 17, 2021

This is the first time I have ever ordered any eyeglasses through the Internet. It was generous of Lensabl to send me a box to ship my frames to them. I received my order a few days ahead of when I expected... Nice. The next time I need to get a new prescription filled, I will order from Lensabl. Also, it was nice that I received a new eyeglasses holder, eyeglass spray cleaner, and a cleaning cloth.

Date of experience: February 17, 2021
North Carolina
2 reviews
0 helpful votes
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New lenses in my frames!
February 18, 2021

I got my glasses back today. They exceeded my expectations. They are perfect! Would highly recommend anyone to use this company

Date of experience: February 17, 2021
Oregon
1 review
0 helpful votes
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Old Frames - New Life
February 17, 2021

I had a set of readers from the early 2000s that were just hanging around. Decided to send them in. While there was some "issue" in the final inspection that delayed their return to me, I was notified.
Timely notifications via email, easy send and return via USPS.
I would not only recommend Lensabl to others, but likely will use them again for refreshing another set of my now "old school" rims!

Date of experience: February 17, 2021
Missouri
1 review
0 helpful votes
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Great easy experience
February 17, 2021

Very convenient and very happy with my lenses! Will be using them again

Date of experience: February 17, 2021
Illinois
1 review
0 helpful votes
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Awful experience
March 19, 2021

I was very excited for my prescription Bose sunglasses. I ordered them January 13 and finally received them February 17 which was very frustrating. More frustrating is they're not sunglasses they just sent them as a regular glasses without the transition lenses.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 17, 2021