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Lensabl has a rating of 4.0 stars from 5,721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
5,596 reviews
What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.
The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,
I really like my new frames and don't understand why I didn't get an Oliver People's case with them
You guys forgot to add my transition on my glasses. Very upset. Need a refund
First time customer here and I had a great experience. I like my new glasses
I'm very pleased with my new lenses and with the price. I highly recommend Lensabl.
I want to use Lensabl again but want reassurance my initial experience won't be repeated.
It's so great to have a new prescription in the glasses you loved to wear.
I'm hopefully not done with this order yet, but haven't received the right glasses yet
First time customer. Very pleased with with replacement lenses.
Stay safe!
Have a nice holiday
You made the whole experience super easy, especially with finding the my correct eye measurements.
The customer service is horrible. I was expecting a call back that I never received.
Fits great, Vision is even better than the ones from the optometrist.
10/10 would suggest
Everything was great! Lensabl was fast, efficient, and very easy to use! I highly recommend!
Super easy, super fast, solid price will be my go to method for glasses now
Easy to get your old frames that you love replaced with your new prescription lenses
Transitional lens, does not go as dark as I hoped but pretty good overall
Timeframe clock on website did not work
Easy to use, saved me some money, and timely delivery. Will highly recommend to others.
Easy process and good prices. Turnaround time was quick and my new lenses are great.
Great I will definitely refer you to my friends and will use your service again
2 pair are ok. 2 pair can't see out of at all. Same prescription. Took over 3 weeks to get them.
* Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Was so easy! Love my new lenses, the prescription is spot on. Was a bit of a wait but worth it!
Suggested by sunglass company
These are great! No issues at all to upgrade my glasses.
Hi, Andrew!
We're thrilled to hear that you had an immaculate experience upgrading your glasses with Lensabl! If there's anything specific you enjoyed about the process or if there's anything else we can assist you with, please feel free to let us know.
I have used Lensabl for lens replacement on the many frames that I own.
Much easier and more cost effective than visiting the optometrist.
Hi, Christine!
Thank you for choosing Lensabl for your lens replacement needs. We're delighted to hear that you've had a positive experience with our service, and we appreciate your continued support. If you have any more frames that need new lenses in the future or if you have any questions, feel free to reach out. We're here to help, and we look forward to serving you again.
Responsive customer service; also, more cost effective than ordering in a doctors office.
The entire process is very easy and customer service is very responsive if you have questions along the way.
More cost effective than purchasing though my optometrist's office.
Much more cost effective than ordering replacement lenses through my optometrist.
Less expensive than my optometrist.
Satisfied with prior purchases
Gain trust and grow your business with customer reviews.
Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.
Upgrade your vision today at lensabl.com
Hi, Claudia!
We're glad to hear that you had a good experience with your custom lenses for your vintage frame. Thank you for your feedback regarding the transition lenses, and we apologize for any inconvenience you experienced with the timeframe clock on our website. We'll work to address such issues to provide you with a better experience in the future. If you have any more feedback or need further assistance, please don't hesitate to reach out. We appreciate your business!