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Lensabl has a rating of 4.0 stars from 5,721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
5,596 reviews
What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.
The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,
Best prescription experience I've ever had! Til this day!
Felt like it was computer operated
Because I shopped with james oro
Perfect. Will order a pair for my son soon. Super fast. Super good. Super communication
The result is beautiful. The process went smoothly.
Because I liked the frames that I bought a craft fair and wanted to have them made into regular glasses
Hi, Joanne!
Thank you so much for choosing Lensabl! We're thrilled to hear that you had a smooth experience with the process of setting your prescription glasses into the beautiful abalone lenses. It's great to know that the end result is beautiful, and we appreciate your positive feedback. If you ever have more frames you'd like to transform into regular glasses or any other eyewear needs, feel free to reach out to us. We're here to help!
Order was smooth, glasses look amazing, I received a lot of compliments.
Easy to use, sent my frames in and they put lenses in for me
Inexpensive
Hi, Shaula!
We're glad to hear that you found our service easy to use, and we appreciate your choice to trust us with your frames. If you have any more frames or eyewear needs in the future, don't hesitate to return. Thank you for choosing Lensabl!
Finally a place where I can reuse my frames! I was happy with all aspects of my order. Thank you!
Took me less than 15 mins to put my order in and glasses arrived within less than 7 business days.
Due to not only the pandemic but the exhaustive time I usually spend trying on glasses in a store, I decided to try something new. I went to several sites to find frames, only to find they didn't have frames to fit my pupillary distance or were not my style at all. I even did an at-home try-on from another site which led to not liking any of the frames at all. Well, then I found Lensabl, who could not only make my high-prescription special lenses, but could put them in any frame I found. I ordered frames that I didn't try-on or see in person first and sent them off to Lensabl. While it took a bit of time, it honestly didn't take too much longer than my normal place takes with my special lenses. I was able to get the Crizal lenses which I can already tell are doing so much better for my eyes and my high-powered prescription, but also seem clearer for people with astigmatism and doesn't glare as much with the rays we see off lights. The price was great too, even was able to get reimbursed through my vision insurance for over 75% of what they normally cover for lenses (they never cover high-index, so the price didn't surprise me at all). I was pleasantly surprised as well with my two customer service interactions. The first, I had emailed with a copy of my prescription to make sure they could make them and I had an answer only a few hours after they opened (I emailed middle of the night during work). Then I asked for an order status because the screen had been showing 5 days from shipping for over a week. I got an immediate "let me check into this" email reply, and only a few minutes later, I got the updated status that they had found an issue in final inspection and were remaking my lenses because they didn't pass. I'd much rather have them take the extra time to make sure they are perfect and they sure seem to be. I even got a very nice case and a travel size cleaning kit and cloth, something that always costs extra at the store I normally go to. I was highly impressed with the entire process. As someone who has been wearing glasses since they were 7 years old and has been going through the process now for 21 years, this is definitely an awesome place to go. I have told everyone about my experiences as they were truly great.
Pretty easy service to use. Would use again for more frames in the future.
Love this company, but seemed to take a long time to get my lenses.
The sound is great, doesn't bother people around you, and my prescription is perfect!
Convenient and easy to order and a great price truly happy with my purchase!
Great experience and easy to use. Will use again.
Good communication along the way
$177.00 to have progressive tinted len's in my old frames, seems to work well,
Excellent quality lenses. Turn time was a little long, otherwise I'm a satisfied customer.
I have used Lensabl twice now and I am very happy with the results.
Received my glasses however prescription does not feel the same as my current ones
Easy sending my glasses and easy return once done. Great communication the entire process!
Great quality, fast shipping and spot on with my prescription
Hi, Adolfo!
Thank you for your positive feedback! We're delighted to hear that you're pleased with the quality, fast shipping, and accuracy of your prescription sunglasses from Lensabl. Providing top-notch products and services is what we aim for, and we're glad we met your expectations.
If you have any more eyewear needs or questions in the future, please don't hesitate to reach out. We're here to assist you and provide you with the best service possible. Thanks for choosing Lensabl, and we look forward to serving you again!
The lenses are a great compliment to the Bose frames. Both very high quality.
I didn’t choose Lensabl. Bose partnered with them. They both make top quality products.
My favorite frames with great quality lenses. Much cheaper than getting all new frames
I got my order sooner than expected will buy my lenses from here again
The whole process was super easy and smooth! And I saved so much money.
Gain trust and grow your business with customer reviews.
Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.
Upgrade your vision today at lensabl.com
Hi, Chris!
Thank you for your positive feedback, and we're thrilled to hear that your experience with Lensabl has been perfect and that you're considering ordering for your son. Providing fast service and clear communication is a key part of our commitment to our customers.
If you have any more eyewear needs or questions in the future, please don't hesitate to reach out. We're here to assist you and ensure a smooth experience. Thanks for choosing Lensabl, and we look forward to serving you and your son!