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Lensabl has a rating of 4.0 stars from 5,721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
5,596 reviews
What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.
The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,
Quick service and the quality appears very good. Just wish the lenses were cheaper.
This company does a GREAT job, sent my glasses in for new lenses, they were sent back in about 3 weeks and look great
It's wonderful to know a website like this exists.
It was affordable
Bad customer service. Horrible lenses. Poor workmanship. Way over priced!
Hi, Janet
I'm sorry to hear about your negative experience, and I apologize for any inconvenience or dissatisfaction you've encountered with Lensabl. We take customer feedback seriously and will use it to address and improve our service.
If you have specific concerns that you'd like to discuss or if there's anything we can do to assist you further, please feel free to reach out to our customer support team at Support@lensabl.com or call us at 1-800-984-5367. We value your input and aim to address any issues you may have.
Thank you for sharing your feedback, and we hope to have the opportunity to make improvements that better serve our customers in the future.
Lense replacement.
The bifocal in the lenses are too high. Otherwise, I'm happy with your service.
Lensable gave me great lenses at a great price in the frames I already had. A+
The entire process was quick and easy. The glasses arrived with the correct prescription.
Quick follow-up.
Google search brought me to the website and I am glad I chose to use Lensabl.
Hi, Linda!
Thank you for sharing your positive experience with Lensabl! We're pleased to hear that our ordering process was quick and easy, and your glasses arrived with the correct prescription.
We aim to make the entire process as convenient and hassle-free as possible, and we're glad to have met your expectations.
If you ever need any assistance or have further questions, please feel free to reach out to our customer support team. We're here to help and ensure you have a great experience with your prescription lenses.
We appreciate your choice in Lensabl and look forward to assisting you with your eyewear needs in the future!
Thanks for taking care of my Bose Frames. Feels good to be able to see and listen to music.
Blind Must've gave me a prescription for a near blind person I cannot see it all out of these
Got 2 pairs of Bose glasses (for my wife and for my son). Well done. Quality work. Great service.
Most important, the process was really quick. The eye test was easy to set up too and pretty cool.
It was so easy to get my prescription in the frames of my choice and receive them so quickly!
Liked the service so much for the first pair I immediately sent in my second pair. Price is right!
Love the frames and lenses. These are my second pair. Thank you
Ease and quality
Hi, Marcus!
Thank you for your positive feedback! We're delighted to hear that you're happy with your frames and lenses. Your satisfaction is our priority, and we're here to provide quality service. If you have any more eyewear needs in the future, feel free to reach out. We appreciate your business!
U work perfectly with the company I’m using. I’ve already seen your work and I’m a fan
Was highly recommended
My lenses are perfect. I will do this again with other frames. I wish I had found you sooner!
As a repeat customer, I expect and get the best! Process is simple.
Order took a little longer than I expected. Prompt updates.
Hi, Joseph!
Thank you for your continued trust in Lensabl and for taking the time to leave this fantastic review! We're thrilled to have you as a repeat customer and are delighted to hear that you've had a great experience with us.
We appreciate your feedback about the order time, and we're committed to continuously improving our processes to ensure timely service without compromising on quality. If you ever have any questions or need assistance, please feel free to reach out to us. Your satisfaction is our top priority, and we look forward to serving you again in the future!
My glasses do not fit correctly. The lens are protruding off the lens. Its poorly fitted.
Hi, Pamela!
I'm sorry to hear about the issue with the fit of your glasses. We aim to provide a quality product, and it appears there may have been an error in the measurements or fitting.
To address this concern and ensure you have a pair of glasses that fit properly, please contact our customer support team. They will be able to assist you with resolving the fit issue:
Phone: 1-888-217-8644
Email: support@lensabl.com
Your satisfaction is important to us, and we are committed to assisting you in getting the correct fit for your glasses. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.
Simple process, fast turnaround. Happy with quality of lenses. I ordered premium lenses.
Quick and wonderful. This saved me over $100. And the process was easy.
I see much better with my replacement lenses. Lensabl quality lenses are fantastic!
Excellent reviews and competitive pricing.
My lenses were a bit complicated but the team worked to make them correct.
I wanted to keep my frames and local vision stores were pressuring
Hi, Francene!
We're delighted to hear that your lenses ended up being a perfect fit after some adjustments. Thank you for choosing Lensabl to help you preserve your frames and meet your vision needs. If you ever need any further assistance or have more eyewear needs in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help. Enjoy your glasses!
Did love the it canes with two extra glasses and the spray cleaner
You nailed it! Thank you so much. I love my new "old" glasses.
Wrong type of bi focal, can't read out of the, all is blurry
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Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.
Upgrade your vision today at lensabl.com
Hi, Nicole!
Thank you for your kind words! We're thrilled to hear that you find Lensabl to be a wonderful resource, and we appreciate your support. Providing affordability and quality is a top priority for us.
If you ever have more eyewear needs or questions in the future, please don't hesitate to reach out. We're here to assist you and make your eyewear experience as convenient as possible. Thanks again for choosing Lensabl!