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Lensabl has a rating of 4.0 stars from 5,721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
5,596 reviews
What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.
The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,
Very convenient and very happy with my lenses! Will be using them again
No snags at all in the process. Appreciated the warning re: fragile frames.
Easy experience and good product. Expensive but you get what you pay for.
Easy to use website and a fast turn around- will absolutely use again!
All aspects of the service were great. Most importantly the prescription is correct.
Very nice experience. Very happy with my lenses I will definitely order again
Just perfect nothing else to say and dont want to type 50 characters
Best experience. Fast service and my glasses looks good. Will use service again.
Very easy to choose frames, lenses, and options. Fast efficient checkout and shipping.
Had the specific frames I wanted. Easy to order with fast shipping.
Missing two of the four pairs of glasses that I have paid for!
Excellent experience having new prescription inserted into older frame, no glitches, no hitches
I love that I can reuse my old frames and give them new life by updating my prescription
Great quality, affordable, within the US, free shipping, super convenient!
Ordering was easy but i got the wrong product and it took way longer then it was advertised
* Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Always fast and done right I love it this is my second pair done and will do more
I love my new old glasses, so glad my old frames didn't go to waste, now I'm stylin!
All good. Easy and quick order. New lenses are excellent. Thank you!
Had to be remade, but did not get notified. Took almost a month
Hi, Bob!
We apologize for the delay and any inconvenience you've experienced with your order. At Lensabl, we aim to provide the best service possible, and we're sorry to hear about the issues you've encountered. Your feedback is valuable to us, and we will work to improve our processes.
If you have any further questions or need assistance with your order, please don't hesitate to contact us at:
Lensabl Customer Support
Phone: 1-888-217-8644
Email: support@lensabl.com
Wonderful option when u love your frames but need new lenses. Delighted.
Only option I found
Hi, Donna!
We're thrilled to hear that you had a delightful experience with Lensabl! We understand the importance of preserving frames you love while getting new lenses, and we're here to make that process as smooth as possible. If you have any further needs or questions, please feel free to reach out. Thank you for choosing Lensabl!
I was unsure whether to buy them online, but this company is legit. Thank you!
Hi, Lee!
You're very welcome! We're delighted to hear that you had a positive experience and that your lenses turned out perfectly. Lensabl strives to provide quality products and excellent service, and we're pleased to have met your expectations. If you ever need any further assistance with your eyewear or have more questions in the future, don't hesitate to reach out. We're here to help. Enjoy your clear vision!
Took a 2 months to figure out order,lost glasses,order came back wrong
Hi, William!
I apologize for the inconvenience you experienced with your order. It appears there were multiple issues and delays that made your overall experience frustrating. We are truly sorry for the difficulties you faced, and we understand your concerns. We appreciate your feedback, and we're constantly working to improve our processes to ensure a smoother and more efficient experience for our customers. If you have any specific concerns or need further assistance, please don't hesitate to reach out to our customer support team. Your satisfaction is important to us, and we'll do our best to address any outstanding issues. Thank you for your patience.
Ordered over a month and still no sign of the order.
Hi, Sean!
We apologize for the extended delay you've experienced with your order. This is not the level of service we aim to provide, and we understand your frustration. Shipping and order processing times can sometimes be affected by various factors, and we regret that you've had to wait longer than expected.
To address your concerns and provide you with a resolution, we recommend contacting our customer support team. They will be able to investigate the status of your order and provide you with the necessary information or assistance.
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this issue for you.
Gain trust and grow your business with customer reviews.
Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.
Upgrade your vision today at lensabl.com
Hi, Leonid!
You're very welcome! We're delighted to hear that you had a smooth and quick ordering experience, and that you're satisfied with your new lenses. If you ever need assistance with eyewear in the future, feel free to reach out. Thank you for choosing Lensabl!