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Lensabl has a rating of 4.0 stars from 5,721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
5,596 reviews
What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.
The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,
Quick turnaround and excellent prices makes Lensabl a great place to shop for your lenses.
I wanted to keep my frames but replace the lenses. I decided to choose Lenable based on their affordability and fast turnaround times.
I contacted a rep and she took excellent care of me and I will be a returning customer. Thank you!
I tried to return them and there is no refunds. They fall off my face and I cannot wear them.
* Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I send my Tory and Gucci glasses with cases and sis not receive the cases back?
Easy to do the exam and the contacts I ordered arrived even faster than I expected!
I love the perfect look and the kit was not expected but I do appreciate it.
Great service, nice work... will use them again. Everything they said they would do they did
I love it. It really protect me at work. Don't need to wear eyeglasses over eyeglasses.
Lenses are great, production and shipping time was great. Will refer to family and friends.
Cheapest option I found.
Excellent, easy and affordable! I really like the glasses case and the cleaning kit. Extra value.
After having the my glasses back I've been having issues where the lens fog up instantly.
I had a pretty good experience with lensabl
Im gonna get another soon
Patience
Better option
Hi, Julio!
Thank you for sharing your positive experience with Lensabl! We're delighted to hear that you had a good experience, and we appreciate your patience. If you have any more eyewear needs in the future, we'll be here to assist you. Feel free to reach out if you have any questions or require further assistance. Your satisfaction is important to us, and we look forward to serving you again soon!
$177 for lens replacement and prescription doesn't seem right. Waste of money.
Unable to correct prescription
Promised quick turnaround, took longer than expected.
Hi, Kim!
We're sorry to hear that you experienced a delay in your order and are not satisfied with the prescription. Customer satisfaction is important to us, and we apologize for any inconvenience. If you believe there's an issue with your prescription, we recommend reaching out to our customer support team at Support@lensabl.com or calling us at 1-800-984-5367. They can assist you with any concerns or questions you may have. We appreciate your feedback and the opportunity to address your concerns.
Glasses came out perfect! Needed progressive lenses and they worked out.
I am totally satisfied with my glasses. I have no complaints.
Very easy, easily navigable site
Representatives were very knowledgeable and attentive
Needs to clean frame before putting lenses in.
Frame arrived dirty.
Very satisfied with overall experience. Very good communication and quick turnaround.
Everything was awesome to I put them on and my left eye is blurry and wasted money on them
I now have scratches on my old frames the the gold metal has silver specks. They now look old!
Had a great experience, lensabl provided a great product and received on time
Hi, Paul!
Thank you for sharing your positive experience with Lensabl! We're delighted to hear that you received great lenses on time. If you ever need our services again in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you again.
I'm very pleased with quality and craftsmanship and will purchase again.
I had great experience and the process was easy and quick
Gain trust and grow your business with customer reviews.
Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.
Upgrade your vision today at lensabl.com
Hi, Michael!
We're delighted to hear that you had a quick turnaround and found our prices excellent. Your satisfaction is important to us, and we're committed to providing quality service and products at affordable prices.
We appreciate your choice to use Lensabl for replacing your lenses while keeping your frames. If you ever have any more eyewear needs or questions in the future, please feel free to reach out. We're here to assist you. Thank you for your feedback and for choosing Lensabl!