Lensabl Reviews - 4.0 Stars

How would you rate Lensabl?

Top Positive Review

“Easy and efficient”

Mike D.

10/18/24

What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.

Top Critical Review

“Disappointed”

Alissa Q.

9/26/24

The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,

Reviews (5,721)

Naveen I.

1 review

0 helpful votes

“Good job and now I can get the glasses made online.”

October 22nd, 2021

Verified purchase

Everything went well. As well as response to my enquiries.

Helpful (0)

Thank you

Terry N.

1 review

0 helpful votes

“Review”

September 14th, 2021

Verified purchase

Pleased with product thus far. Thanks

Pleased with product thus far. Thanks

Thank you

Helpful (0)

Thank you

Moreen O.

1 review

0 helpful votes

“Bose lenses for tenor frames”

August 13th, 2021

Verified purchase

Fast and amazing! Great service both craftsmanship and customer service

Thank you

Helpful (0)

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B. H.

1 review

0 helpful votes

“Perfect!”

July 30th, 2021

Verified purchase

Seamless process. Great lens quality. Great price!

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Helpful (0)

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Elizabeth B.

1 review

0 helpful votes

“Fantastic!”

September 6th, 2020

Verified purchase

Great customer service. Quick shipping. Great work!

Thank you

Helpful (0)

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Jules C.

1 review

0 helpful votes

“Nice, yes”

November 19th, 2020

Verified purchase

Yes, nice. It was nice. Nice it was, yes. Yes, was nice, yes.

Thank you

Helpful (0)

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sam G.

1 review

0 helpful votes

“Great”

July 23rd, 2023

Verified purchase

Everything went well without issue. I'm very happy with my lenses.

Thank you

Helpful (0)

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Amy U.

1 review

0 helpful votes

“Love my glasses!”

July 23rd, 2023

Verified purchase

Easy, painless experience! Sent in frames to be made into sunglasses. They are awesome!

Reason I chose this business:

Recommended by frame manufacturer

Thank you

Helpful (0)

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Joshua Z.

1 review

0 helpful votes

“Piece of cake”

July 22nd, 2023

Verified purchase

Flawless lenses seamless ordering process very happy with my new glasses

Reason I chose this business:

Convenience and quality

Thank you

Helpful (0)

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Kim C.

1 review

0 helpful votes

“Great lenses”

July 20th, 2023

Verified purchase

Super high quality lenses, great customer service!

Thank you

Helpful (0)

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Dylan G.

1 review

0 helpful votes

“Sunglasses Delivery”

July 18th, 2023

Verified purchase

Slow but delivered as advertised…………………………………………….

Great

Reason I chose this business:

Great design

Service

Thank you

Helpful (0)

Thank you

Daniel A.

1 review

0 helpful votes

“Terrible service”

February 27th, 2023

Verified purchase

Not even worth mentioning
Not even worth mentioning
Not even worth mentioning

* Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Helpful (0)

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Nicholas O.

1 review

0 helpful votes

“Incredible!”

July 29th, 2021

Verified purchase

Great customer service. Great communication. Great final product!

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Helpful (0)

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Adrienne A.

1 review

0 helpful votes

“My RX sunnies”

April 27th, 2020

Verified purchase

Awesome. Great price. Easy order. Great packaging. Easy website

Thank you

Helpful (0)

Thank you

Matt I.

1 review

0 helpful votes

“Great Job”

December 17th, 2020

Verified purchase

Great Job Great Job Great Job Great Job Great Job Great Job Great Job Great Job Great Job Great Job Great Job

Thank you

Helpful (0)

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Dylan P.

1 review

0 helpful votes

“Goggles”

April 30th, 2021

Verified purchase

I ordered lenses for my goggles I purchased off of Stoggles and they are amazing.

Thank you

Helpful (0)

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Kathleen J.

1 review

0 helpful votes

“N/A”

July 9th, 2023

Verified purchase

User-friendly process online. Gasses arrived in a timely fashion.

Thank you

Helpful (0)

Thank you

gary A.

2 reviews

0 helpful votes

“Took a little long but good result”

July 5th, 2023

Verified purchase

Well, I can see through my lenses now so I'd say "good."

Reason I chose this business:

Cause I wanted to keep my frames and not pay a part of the overhead of a bricks and mortar location.

Thank you

Helpful (0)

Thank you

Hyung D.

1 review

0 helpful votes

“AWESOME lenses”

July 3rd, 2023

Verified purchase

Bit pricey, but totally worth it for quality of lenses I got.

Thank you

Helpful (0)

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Louise I.

1 review

0 helpful votes

“Good”

June 28th, 2023

Verified purchase

Order arrived as expected. Good price, works great.

Thank you

Helpful (0)

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William O.

1 review

0 helpful votes

“Oakley airdrop”

June 28th, 2023

Verified purchase

Sent my frames, got thin transition progressives, great lenses with all the options

Thank you

Helpful (0)

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kenneth E.

1 review

0 helpful votes

“Longer then expected delivery time”

July 25th, 2023

Verified purchase

It took several weeks to have the glasses returned.

Thank you

Helpful (0)

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Frank I.

1 review

0 helpful votes

“Great lenses, processing issues”

July 20th, 2023

Verified purchase

Order took months to process, however I am satisfied with finished product.

Had to contact 3 times to get a response

Reason I chose this business:

Previous customer

Service

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Helpful (0)

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Neil E.

1 review

0 helpful votes

“All Great.”

April 23rd, 2020

Verified purchase

Painless experience. Easy to measure, easy to order.

Thank you

Helpful (0)

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Michael Y.

1 review

0 helpful votes

“Huh?”

April 24th, 2023

Verified purchase

Experience was experienced and was well experienced

Reason I chose this business:

Available and willing

Thank you

Helpful (0)

Thank you

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170 reviews are not recommended

Q&A (10)

Question:

Is lensabl a scam or a legit company?

Answer:

I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.

By Rosa G. over a year old

See more answers (16)

Question:

What made you choose lensabl over similar businesses?

Answer:

They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been

By Lottie D. over a year old

See more answers (7)

Question:

What is the average turn around time for the date that old frames arrive at lesdabl until they ship to the customer?

Answer:

Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping

By Andy B. over a year old

See more answers (7)

Question:

Can you share a success story using lensabl?

Answer:

I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!

By Rita R. over a year old

See more answers (5)

Question:

I have been promised a cancelation refund going on 6 mos. via email and responses from bbb. why is my refund not issued?

Answer:

I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?

By Giselle T. over a year old

See more answers (2)

Question:

How long to transition from dark to light on transition lens

Answer:

Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.

By Andy B. over a year old

Question:

American or canadian$a

Answer:

All prices are in USD ($) but we do ship to Canada as well :)

By Andy B. over a year old

Question:

Is lensable.com a scam or a legit company?

Answer:

They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.

By Boer D. over a year old

Question:

Answer:

Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!

By Andy B. over a year old

Question:

You stated by email you have a optician on you staff. please show proof of this by showing their credentials.

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Show all questions (10)

From the business

Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.

Upgrade your vision today at lensabl.com

Company Representative

Jason B.

Typically responds within 12 days

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Overview

Instant Feedback

“Easy and efficient”

“Disappointed”

Reviews (5,721)

Rating

Timeframe

Other

Q&A (10)

Is lensabl a scam or a legit company?

What made you choose lensabl over similar businesses?

What is the average turn around time for the date that old frames arrive at lesdabl until they ship to the customer?

Can you share a success story using lensabl?

I have been promised a cancelation refund going on 6 mos. via email and responses from bbb. why is my refund not issued?

How long to transition from dark to light on transition lens

American or canadian$a

Is lensable.com a scam or a legit company?

You stated by email you have a optician on you staff. please show proof of this by showing their credentials.

Can’t see your question? Ask to get answers from the Lensabl staff and other customers.

Sitejabber for Business

From the business

Company Representative

How do I know I can trust these reviews about Lensabl?