• Lensabl

2021 CUSTOMER CHOICE AWARD

Lensabl

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Overview

Lensabl has a rating of 4.0 stars from 5,721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.

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Proactively asks for customer feedback

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 79.7%
Positive
456
Neutral
40
Negative
76

Instant Feedback

5,596 reviews

343
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How would you rate Lensabl?
Top Positive Review

“Easy and efficient”

Mike D.
10/18/24

What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.

Top Critical Review

“Disappointed”

Alissa Q.
9/26/24

The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,

Reviews (5,721)

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Reviews that mention popular keywords

customer service (920) prescription lenses (305)
Thumbnail of user derekd563
1 review
0 helpful votes
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February 25th, 2021
Verified purchase

They lenses look great but one of my nose pieces is missing

Thumbnail of user valeriep272
1 review
0 helpful votes
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July 16th, 2021
Verified purchase

Every pair of glasses I've had though this company has been perfect in fit and lenses. Thank you

Thumbnail of user rusbins
1 review
0 helpful votes
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July 16th, 2021
Verified purchase

Fits perfectly and i have been getting some good complement about my new glasses

Thumbnail of user mariay407
1 review
0 helpful votes
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August 14th, 2021
Verified purchase

Process was long, took over a month to get order after several emails and status request

Thumbnail of user jills619
1 review
0 helpful votes
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July 15th, 2021
Verified purchase

Fast, easy and extremely affordable! Great job! I've already ordered another pair!

Thumbnail of user petem275
1 review
0 helpful votes
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July 15th, 2021
Verified purchase

It was a quick turn around. I really enjoyed the process of getting new glasses.

Thumbnail of user orlandod36
1 review
0 helpful votes
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February 25th, 2021
Verified purchase

Horrible! I'm Still waiting on my package. More that a month!

Thumbnail of user kemik1
1 review
0 helpful votes
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September 29th, 2020
Verified purchase

It was a seamless experience. I am impressed with the service

Thumbnail of user webbs24
1 review
0 helpful votes
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September 27th, 2020
Verified purchase

Very happy
Only wish I would have received before my vacation

Thumbnail of user anneh550
1 review
0 helpful votes
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July 14th, 2021
Verified purchase

Very fast turnaround. Glasses look and feel good. Optics are great.

Thumbnail of user steveb1702
1 review
0 helpful votes
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January 25th, 2021
Verified purchase

Great job on my progressive lens prescription for Bose Tenor frames!

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Quality
Thumbnail of user terryk449
1 review
0 helpful votes
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July 10th, 2021
Verified purchase

Longer delivery than expected, however, an excellent product when received.

Thumbnail of user michaelab55
1 review
0 helpful votes
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January 23rd, 2021
Verified purchase

I love it! I'll order another Bose Rondo shapes with different lenses.

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Quality
Thumbnail of user marvinw85
1 review
0 helpful votes
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January 23rd, 2021
Verified purchase

They are well made, worked great with my frames. Not much more to add.

Thumbnail of user juanr499
1 review
0 helpful votes
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July 6th, 2021
Verified purchase

Love my new prescription shades. They came out perfect. Look like original lenses.

Thumbnail of user nancya923
1 review
0 helpful votes
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July 6th, 2021
Verified purchase

The glasses are just right. Packaged perfectly! Easy to order

Thumbnail of user stephenb1235
1 review
0 helpful votes
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January 21st, 2021
Verified purchase

It took a few weeks but I am falling in love with my lenses and frames!

Thumbnail of user chrism2245
1 review
0 helpful votes
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January 20th, 2021
Verified purchase

Took a little longer than expected, but arrived in good condition

Thumbnail of user farisaik
1 review
0 helpful votes
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July 3rd, 2021
Verified purchase

The lenses took a little longer than I'd like to arrive but they're great and work perfectly!

Thumbnail of user jenniferf1389
1 review
0 helpful votes
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July 1st, 2021
Verified purchase

Thanks for hitting a home run with my lenses once again! Always quality!

Thumbnail of user alfredl68
1 review
0 helpful votes
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January 20th, 2021
Verified purchase

Experience was generally good and lenses were great but took over 4 weeks.

Thumbnail of user kathrynr156
1 review
0 helpful votes
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September 26th, 2020
Verified purchase

The service quick, his glasses are perfect, plan on getting another pair.
Thank you

Thumbnail of user brentb274
1 review
0 helpful votes
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September 25th, 2020
Verified purchase

Good communication and fast shipping. I highly recommend this company.

Thumbnail of user maxwellc36
2 reviews
0 helpful votes
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June 11th, 2020
Verified purchase

Everything went smoothly. I sent in my own frames and loved this experience!

Thumbnail of user mikeh1817
1 review
0 helpful votes
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June 29th, 2021
Verified purchase

Great job, looks identical to non-prescription lenses from manufacturer

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From the business

Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.

Upgrade your vision today at lensabl.com

Company Representative

Thumbnail of user clarked2
Jason B.
Typically responds within 12 days

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