• Lensabl

2021 CUSTOMER CHOICE AWARD

Lensabl

Write a Review

Overview

Lensabl has a rating of 4.0 stars from 5,721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.

  • Shipping
    553

Proactively asks for customer feedback

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 79.7%
Positive
456
Neutral
40
Negative
76

Instant Feedback

5,596 reviews

343
See all photos
How would you rate Lensabl?
Top Positive Review

“Easy and efficient”

Mike D.
10/18/24

What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.

Top Critical Review

“Disappointed”

Alissa Q.
9/26/24

The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,

Reviews (5,721)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (920) prescription lenses (305)
Thumbnail of user kennethk894
1 review
0 helpful votes
  • Send Message
February 3rd, 2023
Verified purchase

Very professional, easy to deal with and affordable

Reason I chose this business:

Recommended by Bose for curved lenses

Thumbnail of user joyh183
1 review
0 helpful votes
  • Send Message
March 20th, 2021
Verified purchase

Excellent service and a quality product. I will use lensabl in the future.

Thumbnail of user darrenf125
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

After using the website once it's really easy to use

Reason I chose this business:

For re-lensing it’s a good alternative to buying new glasses

Thumbnail of user cnp2
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

Great lenses and satisfied with the service. Thank you

Thumbnail of user elbonim
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

It took a bit longer than expected but the finished product is great!

Reason I chose this business:

Convenience

Thumbnail of user dayneb7
1 review
0 helpful votes
  • Send Message
March 20th, 2021
Verified purchase

From start to finish my experience was great. I will be a returning customer.

Thumbnail of user donnah987
1 review
0 helpful votes
  • Send Message
November 7th, 2020
Verified purchase

Would use Lensabl again and will recommend to my friends. Thank you!

Thumbnail of user edb347
1 review
0 helpful votes
  • Send Message
August 29th, 2020
Verified purchase

New more comfortable lens in my favorite frames. Happy Camper.

Thumbnail of user myn78
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

Great experience ordering, sending and receiving the product

Thumbnail of user gregoryc1061
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

Great glasses. Very impressed with the process and communication.

Reason I chose this business:

Good reviews online.

Thumbnail of user carlr572
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

This was much more economical than traditional lens replacement at a glasses store!

Thumbnail of user deant210
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

Good experience. For the future, please offer more frame options.

Reason I chose this business:

Previous customer

Thumbnail of user shaoleis1
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

Very smooth process and did a good job on my glasses.

Thumbnail of user karenb2296
1 review
0 helpful votes
  • Send Message
March 19th, 2021
Verified purchase

Every step was top notch and great job fitting lenses into my previous frames

Thumbnail of user emilyc1144
1 review
0 helpful votes
  • Send Message
January 30th, 2023
Verified purchase

It took longer than expected, but the quality is great!

Thumbnail of user jlh20
1 review
0 helpful votes
  • Send Message
January 28th, 2023
Verified purchase

Great!
Great!
Great!
Great!
Great!
Great!
Great!
High quality.

Thumbnail of user kylel225
2 reviews
0 helpful votes
  • Send Message
November 6th, 2020
Verified purchase

Second pair to change out lenses. Wonderful. Love this service.

Thumbnail of user kevinj1238
1 review
0 helpful votes
  • Send Message
January 28th, 2023
Verified purchase

Simple easy process and quick turnaround! Would highly recommend!

Thumbnail of user ev69
1 review
0 helpful votes
  • Send Message
February 27th, 2023
Verified purchase

Would have preferred order status updates during the purchase.

Reason I chose this business:

Bose preferred vendor

Thumbnail of user shelisaf
1 review
0 helpful votes
  • Send Message
January 28th, 2023
Verified purchase

They were on it and I received my order a fre days later

Very Professional

Reason I chose this business:

Website Reviews

Service
Thumbnail of user pauln653
1 review
0 helpful votes
  • Send Message
March 16th, 2021
Verified purchase

Glasses look great and the turn around exceeded expectations

Thumbnail of user grandisond
1 review
0 helpful votes
  • Send Message
January 26th, 2023
Verified purchase

Glasses arrived with no issues thanks would definitely choose them again

Thumbnail of user rachelm1467
1 review
0 helpful votes
  • Send Message
January 25th, 2023
Verified purchase

Quick, reliable, great price. Definitely standing out from competitors.

Thumbnail of user hectorr346
1 review
0 helpful votes
  • Send Message
January 25th, 2023
Verified purchase

Great product and excellent customer service, but delayed a lot. Thinking it was Christmas time.

Reason I chose this business:

Bose page advertised.

Service
Thumbnail of user josephg1057
1 review
0 helpful votes
  • Send Message
March 16th, 2021
Verified purchase

Great job. They kept me informed through the whole easy process

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.

Upgrade your vision today at lensabl.com

Company Representative

Thumbnail of user clarked2
Jason B.
Typically responds within 12 days

How do I know I can trust these reviews about Lensabl?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Lensabl?