• Levi's

Levi's

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Overview

Levi's has a rating of 2.8 stars from 74 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Levi's most frequently mention customer service problems. Levi's ranks 13th among Jeans sites.

  • Service
    15
  • Value
    20
  • Shipping
    11
  • Returns
    9
  • Quality
    17
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
21
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How would you rate Levi's?
Top Positive Review

“Levis 501”

Don C.
4/27/24

The 501 is both ordinary in its ubiquitousness and extraordinary in the way it allows people to express themselves. The 501 is a blank canvas, providing a foundation for anything from utilitarian workwear to fashion-forward outfits, and looks flattering on just about any body.

Top Critical Review

“Poor quality”

Chad S.
3/1/24

The last few pairs of 505s the corner of the pockets tear out after a few months of wear. Disappointed in the quality of product that they produce today. The pants are perfectly fine other than the top corner of the pockets. I'm not looking to gain anything from this. I just hope that they improve their quality.

Reviews (74)

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customer service (13)
Thumbnail of user doncorleone1408
2 reviews
2 helpful votes
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April 27th, 2024

The 501 is both ordinary in its ubiquitousness and extraordinary in the way it allows people to express themselves. The 501 is a blank canvas, providing a foundation for anything from utilitarian workwear to fashion-forward outfits, and looks flattering on just about any body.

Thumbnail of user chads876
1 review
0 helpful votes
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March 1st, 2024

The last few pairs of 505s the corner of the pockets tear out after a few months of wear. Disappointed in the quality of product that they produce today. The pants are perfectly fine other than the top corner of the pockets. I'm not looking to gain anything from this. I just hope that they improve their quality.

Tip for consumers:
I just hope that Levi improves there quality the last few pairs I bought have done the same exact thing.

Products used:
505 blue jeans, Levi.

Value
Quality
Thumbnail of user helenam127
1 review
1 helpful vote
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September 1st, 2023

I ordered jeans directly from Levi's website which said my purchase was in stock. Levi did not hesitate to take money from my bank account immediately. A few hours later I received an email saying they didn't have my jeans in stock and I would receive my money back in 7-10 business days. As a teen who doesn't make very much money, $100 dollars is a lot to be taken for something that never even shipped. Super frustrating that such a well known and established business treats their customers like this. Stick to small business who actually care about their customers!

Products used:
Jeans

Service
Value
Shipping
Thumbnail of user atulb14
1 review
1 helpful vote
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August 6th, 2022
Verified purchase

Even after 7 days of complaints there is no adequate response from Levi's customer care. Daily mails and calls have turned futile. And all this due to the fact that Levi's delivered wrong product and not even replacing nor refunding

Tip for consumers:
Never buy online from Levi’s.com

Products used:
Jeans

Service
Value
Shipping
Returns
Thumbnail of user ehickey3.eh
1 review
2 helpful votes
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September 29th, 2023

I've bought nothing but Levi jeans since 1979, had great service out of every pair until the last 2 years. The last 5 pairs I've purchased since fall of 2021 have either ripped in the material by rear pocket or in the crotch. Jeans purchased prior to these 5 pairs have lasted for 7-10 years without wearing holes in them much less random ripping. Switching to American made quality jeans….Levi Strauss RIP!

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Quality
Thumbnail of user jeffreyc770
1 review
1 helpful vote
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April 27th, 2021

This company makes you contact THEM to get a proper amount refund as outlined in their return policy. Their ongoing so called "innocent" mistake no doubt nets them millions of dollars annually. I don't believe for one second it's a rare glitch.

Tip for consumers:
Check your return amount email !!!

Products used:
Jeans

Service
Value
Shipping
Returns
Quality
Thumbnail of user st543
1 review
3 helpful votes
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September 17th, 2021

What is going on with this company. I have three pairs of jeans - 1,2, and 4 yrs old) and the pockets tear away and the zippers break. Was a customer since 1977. No more. They're made cheap. At $50 each it's a rip-off. Switching brands. Done with Levis

Service
Value
Thumbnail of user jeffreye161
2 reviews
2 helpful votes
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January 15th, 2021

I'm nearly 60 yrs old. I have worn Levi's 501 Jean's all of my life. And most of it. Had me believing they made the best quality products a hard working man can count on.
The logo still showing 2 horses cant rip them.
Recently after purchasing 4 new pair. For the most money I ever spent in the past.
2 new pair ripped up the back when I bent over. They are ruined. I'm a thin man. I dont wear them tight. The quality has just gone south over the years. So disappointing I loved this company.

Thumbnail of user gretchenc115
1 review
2 helpful votes
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May 10th, 2023

Levis are just really poor quality anymore. They rip at the back pocket for my husband, and between the thighs wears out for me. Less than 1 year old. They used to be the best! Not sure what happened.

Products used:
Jeans

Value
Quality
Thumbnail of user helene495
2 reviews
1 helpful vote
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December 27th, 2022

I am extremely disappointed. For one thing the material is thin and inside after wearing the pants for just five hours they have balls all over them. This is shameful. I have two pair that were purchased over twenty five years ago and feeling them you would never know. Either produce something worth selling or shut down completely.

Thumbnail of user mountains1
114 reviews
243 helpful votes
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November 5th, 2019

For my money... these were the only jeans to be had. No frills or fads -- just the basics. They had a few styles from which to choose.
Then someone had the "corporate inspiration" to yield to vagaries of the common marketplace. At this time, fad styles and cut in synthetic fabrics became more of the norm. At this point I jumped ship for LLBean jeans. I hope Levi sets things straight with its old loyalists.

Thumbnail of user jackr39
10 reviews
37 helpful votes
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March 13th, 2017

Levi's website is probably the best value left for top quality clothing at a rock bottom price. Have a look at the sales. They are absolutely amazing, and the quality still has the mules pulling those legs in both directions. What's not to love!>!

Thumbnail of user fareedaa
1 review
1 helpful vote
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January 4th, 2022

I attempted to exchange an item the first week of January at the Ajax outlet. The store was closed during boxing week. Before heading out on a 30 mins drive to get to the store, I tried calling, no one picked up. I called CS, and that was useless with the options, call again, drive back to the store or do the return online and pay for the shipping.

Very poor experience, I would definitely think twice before shopping that brand again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user garrettw17
3 reviews
34 helpful votes
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January 15th, 2018

One of the few fashion brands I am loyal to, their products are timeless and well built. The website often offers great deals especially when signed up to their mailing list, even offering promotions on their sale items. Great deals, quick shipping. Overall great experience.

Thumbnail of user georgeb160
3 reviews
25 helpful votes
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August 31st, 2016

I'm a regular customer of Levi's because I appreciate the quality and durability of the products. I bought the first pair of jeans here 3 years ago and I still wear it every now and then! They don't look worn out at all. Thank you for great items.

Thumbnail of user mellm5
1 review
2 helpful votes
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July 5th, 2020

Levi's denied posting my Review on there site because i feel like all jobs that are open during the pandemic are essential not just nurses and teachers. Most teachers with even be teaching during the upcoming school term because of the caronavirus so why are they offered a discount. It's been a week since my order

I have placed online orders prior to placing this order & they've been shipped out and received. This order has been processing for five days now. I should've took my business elsewhere. How long is it going to take to ship? If you made shipping a priority oppose to giving "essential" workers a discount I'd have my mask already

Thumbnail of user davids5773
3 reviews
0 helpful votes
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June 16th, 2021

I always buy jeans, t-shirts and hoodies from levi's for myself and they never disappoint me anyway. They have amazing collections. Really good and high quality of fabric material. Feels Very comfortable. Offers great discounts on every purchase.

Thumbnail of user donnar1950
1 review
2 helpful votes
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October 25th, 2022

My husband has worn Levi jeans all his life, he is 60. Lately he's been buying the S61 or S67 from Walmart. They fit well and feel good and less expensive than some. The reason for a review- Every pair he buys tears along the seam of back pockets making them unwearable and half tear in the crotch. I can't seem to mend them they still RIP. This waterless style is a waste of money cause these jeans never last long. He now has a pile of ripped jeans and false hope.

Tip for consumers:
These jeans are very predictable, they will rip!

Products used:
Levi Strauss SIGNATURE S61 Waterless.

Value
Quality
Thumbnail of user johns10885
1 review
1 helpful vote
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April 12th, 2022

I fist fit into a pair of Levi's in 1986, the quality and fit was beyond anything I had ever worn (Lee's). Levis in the past have lasted ten years or better if I took care of them. I have purchased 4 pairs in 2021 and they all have torn out due to low quality materials and two of those had slight twists in one leg. I will never buy them again.

Thumbnail of user sherryc595
1 review
2 helpful votes
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July 8th, 2022

I am a woman who has worn Levi jeans all my life and I'm old enough to remember when they were rugged and fit well. And had decent pockets! Now the price has remained substantial yet the jeans are more cheaply made and wear out faster. And what's with the pockets? They're half as deep as they used to be. I'm used to putting things in my jeans pockets but now when I sit down in an easy chair the contents of my pockets fall out. Why bother to put pockets on the jeans if they're of little use? The upshot is I have begun to use other brands because I get more for my money. Too bad. Levi used to be a synonym for quality. No more.

Thumbnail of user johanr34
7 reviews
0 helpful votes
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March 8th, 2021

Just a decent pair of jeans with a perfect fit. Color stays the same after several washes and does not fade.
The material is extremely soft and flexible, which is something that other brands of jeans neglect.
Feels really comfortable. That is why this is my favourite brand of all time.

Thumbnail of user chriso810
1 review
1 helpful vote
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December 22nd, 2022

I have been wearing Levi for a very long time an I must say I'm disappointed as I just purchased a few new pair. An the blue dye is still a problem. An has now recked more then one pair of shoes. As they still continue to bleed w the dye.

Products used:
Kids red tag dark blue

Thumbnail of user nigeln9
1 review
12 helpful votes
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January 8th, 2019

Was trying to place an order on the levi.com website and got a notification that the website is down. Called the customer service line and spoke to an agent named Connor (Conor?) and he explained that the website is down for planned maintenance and no orders can be place for a period of 6 hours (9 pm to 3 am MT). I have never seen a e-commerce website (for a company as large as Levi's) purposely go offline for a period of 6 hours -- potentially losing thousands of dollars in sales. Tried calling the customer service number to get additional clarification and got Connor (Conor?) again -- does Levi's only have one customer service agent? Not too enamored with Connor (Conor's) rather haughty tone. What kind of Mickey Mouse operations is Levi's running?

Thumbnail of user vikalpg
3 reviews
43 helpful votes
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February 24th, 2016

Levis is obviously one of the oldest and most well known brands in India. It is very easy to purchase a Levis garment as you get it in almost every mall.

The material used in a levis garment is just amazing, it would give you a really amazing feeling when you put on a Levis shirt Or T-shirt, it just feels so light and soft, you'd love wearing a Levis on a bright sunny day.

I had purchased a white levis T shirt in 2012 and it still looks as white and as good as it did in 2012, so you can make out about its quality and durability.

The price is something that could've been slightly lower, I feel. Nevertheless it's worth buying.

Thumbnail of user lilym125
1 review
2 helpful votes
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December 27th, 2020
Verified purchase

Their customer service was excellent! I was able to get on chat and talk to someone within 30seconds at 10am on a Sunday. I was having troubling returning an exchange (sizing wasn't working) and they ended up letting me keep the pants as a courtesy and refunding the full amount. Hands down the best service I have ever had (even the initial exchange process was intuitive and easy!).

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