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Levi's has a rating of 2.8 stars from 74 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Levi's most frequently mention customer service problems. Levi's ranks 9th among Jeans sites.
The 501 is both ordinary in its ubiquitousness and extraordinary in the way it allows people to express themselves. The 501 is a blank canvas, providing a foundation for anything from utilitarian workwear to fashion-forward outfits, and looks flattering on just about any body.
The last few pairs of 505s the corner of the pockets tear out after a few months of wear. Disappointed in the quality of product that they produce today. The pants are perfectly fine other than the top corner of the pockets. I'm not looking to gain anything from this. I just hope that they improve their quality.
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I bought a pair of levi jeans on-line. I did not like what I bought. So I returned them to Albertville Mall outlet store. I paid $56.60. I got a return of $48.65. I'm done with LEVI'S, going to Lee Jean's.The quality of Levi's are not what they use to be
I was not helped in any way with my issue when i was adamant to get my issue resolved, the CS person Donneca was extremely rude and then stopped responding to me? That's NOT how you do your job. I will never support this trash company again solely due to the service.
I've had horrible experiences each of the last 2 years with online ordering from Levis but fell for $100 selvedge jeans. Ordered 36x30 and received 30x30... but the worst part was one less button on the button fly. Unbelievable the lengths clothing manufacturers will go to in order to increase margin.
The above review was "moderated" by Levi's and was not published on their site. Never again Levis.
If you only buy it without return or exchange. It would be okI guess?
But if anything goes wrong with the order and you would like to return or exchange it then wait to get played over and over.
I was exchanging one order because I need to get a smaller size. I received an email telling me to use the FedEx QR code in a selected walgreens. And apparently the QR code isn't accepted in there. So I called the customer service that the option they gave is false. Then without me agreeing on anything the customer service cancel my exchange and made it to returning? Wtf? What kinda customer service is this? Playing customers like they are jokes? I hope no one else gets played like that. It's disgusting. I'm telling my friends and families not to ever shop at levi.com. That's very unacceptable. Nasty customer service and shopping experience. :(
Sizing for every pair of jeans is different. I have the same exact style and same size and length in all pairs i have only have one that fits how they should the others are way bigger than a 32 more like a 34-36. Should update your sizing chart or make them the size their suppose to be. Overall i love your jeans just can't ever order the right size online cause they are all different. Shouldn't matter if they are slim, straight or bootcut the waist should be the same regardless
Products used:
Jeans
I chatted with Alex. Based on the tracking and Levi, i am suppose to receive on 11/18 delayed, then 11/23 delayed, then 11/29. Alex stated I will receive it on 12/1 and guess what, still no jeans arrive. Now I am chatting with Levi again. Now I am irritated and upset. I will update on the result after chatting.
I will put negative star if I can.
After my last chatting. I end up with a reship or refund. I picked refund. I don't have time to wait again.
Tip for consumers:
Dont buy it here.
Products used:
I use my jean since I do not receive it.
At first it was suppose to be November 18th. Then changed to November 23rd, then changed to November 29th. Now it's stated something wrong with my delivery. Hmmmm. I will try to call Levi and see what's up. Hopefully there are some help. I will update here after the call.
Tip for consumers:
Don't order it from here. 2 weeks and still no Jeans.
Products used:
Jeans
Order on the 11/12/2021 and have not received my Jeans. Hoping wear to thanksgiving. Probably wouldn't get it even for Christmas. No responds from Levi. If I were to known this, I would order from somewhere else. I order same Jean from different store and received it in 4 days.
Tip for consumers:
dont order from here. China has faster shipping.
Products used:
I have not receive my jean.
I've been buying in wearing Levi jeans all my life, they were the best. Not anymore, I won't spend another dime on a pair of Levi's again in the last 10 years I've been buying them they've been ripping so easy and wearing out so fast, I got a pair of wranglers for Christmas one year, and that one pair of wranglers outlasted six pairs of my Levi's, I will never purchase another pair of Levi's again. Big disappointment because they were my favorite jeans.
Buying and returning a product as a European from EU.
1. After paying for my pair of jeans on their site - i didn't get any confirmation about my order.
2. After waiting for aprox. 1 week, I wrote to their customer support about my order and after couple of emails and 2 more days i've got a confirmation, that they managed to send my order.
3. There was no invoice in my package, nor any details about how could I return my jeans.
4. After couple of emails about my order - I've got info on how could I return my order
5. I had to pay like 1/5 of a price for sending my jeans back.
6. Still waiting for the refund.
7. Never ever going to buy from Levi's. Never gonna buy any Levi's product even from other retailers.
8. Frustration and anger. That's what I feel about Levi's.
Tip for consumers:
I hope they go bankrupt someday
Products used:
None.
I always loved Levi until I had my card stolen and someone charged my card on Levi.com for $501. I called customer service to let them know about the fraudulent activity and they didn't even want to talk to me not to mention they kept on telling me there's nothing that can be done. I wanted them to stop the shipment so the thief wouldn't get the items. I also wanted to speak to the supervisor and whoever I spoke to didn't even want me to speak to the higher ups. After this experience, I will never shop with Levi ever again. Beware that if there are problems, the staff won't help you and are very rude. They won't even connect you to speak to the supervisor. Hopefully now they will be the ones responsible for the fraudulent activity and pay the price since I tried to stop them but no one even listened.
Tip for consumers:
Beware of something goes wrong with your order, the staff is very unhelpful and rude
Had a cart all picked out and ready, they said their sale ended at 12pm the next day. Woke up and my cart was 75 dollars more. Customer service said they would price match if I could provide a SCREENSHOT. They don't even know what their prices are at Levi's
Don't know why jeans are ripping my wallet pocket ordered on line 5 months ago have plenty of room on them they are a little big but still ripping have to check other ones
Levi's decided to moderate my review on their website, so I'm posting it here.
After the second time wearing the Skinny Taper Fit Men's Jeans, Color: Mineral Tones, Flex STYLE: **************, the rear pocket seam started separating making them unwearable. The material used is incredibly thin, so I am not surprised that it failed so suddenly.
Amazing quality jeans, well worth the price. At first it takes some getting used to but after some wearing they become very comfortable and great every day jeans!
Crazy about new Ribcage model. It is ideal for petite ladies like me. The waistline is not actually too big. Plus the customer benefit program in Russia is awesome, so many extra discounts!
Poor Quality my inner thigh part is breaking, this is the 4th time i wear them
Breaking < not lasting. Not worth 50 Bucks
Please send us new jeans or discounted codes
They skin their cows alive because it's cheaper and that is just not tolerable. I will never wear or purchase a pair of Levi's again and neither will anyone I know!
Levi is the worst online service would not recommend ordering anything from them no communication after a product being backed order but made sure to take a payment with not confirmation email nor that the idem was back ordered I would NEVER order anything from here or recommend anyone to order anything from this unorganized company
The last three pair of Levi's that I bought ripped along the back pocket in the same place. They fit fine it's just when I bend over and I'm they rip in the same place.
Tip for consumers:
Better quality
Products used:
Denim jeans
I have been a loyal customer of Levi's for years cause I am into jeans and I love their designs. I have bought so many pair of jeans both online and in store from them but I would stop. I remember 2 years ago, I ordered their jeans and I got the total different styles and I complained about it. Later, I ordered another pair for my partner, the size was totally off so I had to exchange but apparently they were final sale, I negotiated with them so they sent me a new pair. I still loved their products tho due to the quality of their jeans. 2 days ago I ordered 4 pair of jeans and later I realized that they might have been a final sale. Just about 1.5 hours later I called them that I needed to cancel the order because I ordered the wrong size. The agent told me that I didn't have to worried because I can refuse the delivery.
The package came, I called again and the other agent told me a complete different story that they would not take my package back no matter what. I explained to her that I wanted to cancel the order and I would not even open the package. She said NO. Her supervisor reviewed my. Profile and found out that I was a bad customer since I complained about their product 2 years ago. I was like are you kidding? There was a reason why I complained. I paid for your products I should get what I paid for. She said no sorry madam we can't take your package back even tho you are not opening it. This is what I got after having been a big fan of them for years. I'm done. Rude and careless customer service team.
Top quality Jeans from a top quality brand.
Delivery came 2 days earlier than expected which was amazing.
Have just ordered more clothes from there website.
Bought a pair of Levi's a month ago and wore them twice. Already tearing out at the top of the back pockets. Very comfortable but not very tough anymore.
I joined the red tag to get 20% off. Yeah right! Took 3 calls to get a code. The 3rd the person answering calls for LEVI'S... told me to email LEVI'S... BUT DIDN'T EVEN KNOW LEVI'S EMAIL... told me to look it up! COME ON! What a company!
Tip for consumers:
Go to a store to purchase. Only thing is that stores don't stock all styles. Forget about the Levi's site, it's terrible and the live contacts know nothing.
Products used:
None yet
Great variety of clothes to choose from, all the different sizes and fits mean I can find just the right pair. The prices aren't super great, but the quality is worth it.
I've ordered online and for some reason, the website refuses all my payments. I've tried with Paypal and with 5 different credit cards from different banks. I couldn't even get past the credit card processing part (hence, banks did not refuse the transactions). I emailed customer service to hope to understand why.
Unfortunately Donneca was the one that responded to my inquiry. She was rude and unhelpful. She responded entirely differently to what I was asking, and her only solution was to contact my bank since that was "what the system advised to do". What is the point of Levi's customer service then?
I am SO appalled I had to create an account just so that I can post this feedback here. There was also another negative feedback on Donneca, I really hope Levis will do something about this terrible service.
Update:
I finally managed to get the payment through, but infuriatingly, it was canceled hours later. Contacted Levi's via live chat. The service agent too tried to blame it on my bank. I called my bank on the spot and was told that the payment was reversed by the merchant. Ridiculous that Levi's employees are unable to do a single thing about this.
Tip for consumers:
You're better off purchasing apparel elsewhere.
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