LinCare

I have a handicapped daughter that I have been trying to get formula for 6 months! I have been told it is in stock. They will send it and they do not. I have used up all of my reserves and to day. I was told nothing can be done until next week. I'd like to know what I'm supposed to feed her air? This company has gone to the dogs!

Invoices have no details.
Don't want to mail a payment or need to talk to a customer service rep? Good luck! Online payment screen can't find my account. I've exhausted the possible ways to enter customer ID, DOB and zip code.
I've never been able to reach a customer service rep. I've been on hold for over one hour several times and hung up to tend to other obligations.
The sales department calls me frequently to sell more products.

I was caught up with the CPap recall and at the same time moved to a different town. My doctor sent my orders to LinCare in December. It's now June. I have needed supplies and cannot get them because of one excuse and delay after the next. Now I'm waiting WEEKS to get my account transferred from Lexington to Danville. I have yet to get this resolved. In the meantime, my mask is several months old and I am not able to get filters for my machine. My doctor has taken LinCare off their list of providers. Unacceptable business practices.

Its been over two weeks that Lincare received my order for a new C-pap. I tried 6 times to contact them and sat on hold in their answering system over and over (over 1.5 hrs). On my 6th try I got through to someone who transferred me and again I held till I felt stupid for dealing with these people. On my 7th time I finally got to the right department. They told me they were waiting on my provider to send over my sleep study. When I called the sleep center they were annoyed and stated "we sent it over with the order". When they called Lincare, Lincare stated oh...We are 8 weeks out on filling orders. The sleep center said their supervisor was getting involved. When she called they told her someone would call me in 24 hours. Its been 4 days and no call. I am going to another provider. Their handling of a new customer is exceptionally poor (non existent).

Been with Lincare for several years. There is one technician that really goes above and beyond to help us and explains everything we need to know. Thank you Alicia. Lincare is very lucky to have Alicia in their company.

My portable oxygen concentrator was stolen. They have full police report. They have told me to buy a new unit,,,,,,,,,, give it to them and they will continue billing Medicare a monthly rate. I called my congresswomen and they did not answer the call. The Attorney General of NY has the complaint and there is still no one to talk to. Both are sending mail scathing them and forwarding complaints. Inn the mean time I am desperatly trying to get Medicare to get me out of this and get me a company where I have O2 to get out of the house. This has been going on since 10/2/2019 it is now 12/14/2019.